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Let us know how we can improve. Vote on existing ideas or suggest new ones.

Please note that the purpose of this board is to help us understand common
issues or requests. If a feedback item is popular and fits with the vision that
we have for the product then we will endeavour to deliver it. However, just
because it is rated highly doesn’t in-itself mean that its something we are
committing to.


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BetterDocs Integration#50
As BetterDocs was also an Appsumo deal for a Wordpress plugin knowledge base,
many of us are needing this content integration with HelpShelf as soon as
possible. See BetterDocs site: https://betterdocs.co/ See old deal page:
https://appsumo.com/b

48
Wordpress Plugin#26
To help make it as easy as possible to drop the HelpShelf widget into your
Wordpress site.

37
BotStar Chatbot Integration#58
Integration with BotStar's chatbot services (https://botstar.com/)

30
Publitio#33
for integrating video and other media hosted on publitio platform

28
Email integration updates#12
Show the logged in users email address so they know they don't need to enter it
again - Show a confirmation message so users know that it was sent

26
Tribe.so Integration#42
Would be great if you can pull in and search the content from a community site
like Tribe.so as part of the HelpShelf search query returns.

20
BigMarker integration#18
To sync webinars to your HelpShelf widget

19
Integrate Birdseed#59
Ability to integrate with the Birdseed website widget the same way you do with
other chatbots/chat widgets. Allow a user to click to access within Helpshelf
and open Birdseed and close Helpshelf. And resume showing HelpShelf after
closing Birdseed.

18
Auto open chat on specific pages#27
Such as pricing page - where you might want Helpshelf to get out of the way and
for the original chat widget to appear straight away

18
GDPR consent option#25
Option to allow businesses to decide if they want to provide an overlay before
any chat widget code is initiated asking the user if they are happy, for
example, to have their data sent to Facebook to provide chat services.

16
Ability to use multiple languages#20
I.e if your site operates under multiple languages you will want the widget to
reflect that language. It’s possible we may be able to expose an optional
parameter when initialising the widget to define the language.

16
Video support for Announcements#17
Currently you can add animated gifs or basic descriptions to announcements. In
this update you'll be able to inline add videos as well.

15
Customerly content integration#36
To sync content (articles) created on Customerly

14
Hide widget based on HTTP referrer#60
An additional rule will be added to the Page Rules area so that you can tell
HelpShelf to hide if the visitor arrived on that page from a specific HTTP
referrer.

Planned
13
Paldesk Integration#49
Paldesk can be used for a Contact integration or a Product/Knowledge Base
integration as they provide both, similar to LiveAgent. I prefer Paldesk's
back-end as it's much easier to navigate and their Knowledge Base looks better
as well. It was a pre

13

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