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Wi-Fi performance

 1. Cogeco support
 2. Internet
 3. Wi-Fi
 4. Wi-Fi performance


HOW CAN I OPTIMIZE AND STRENGTHEN MY WIRELESS HOME NETWORK?

Cogeco support
 * Updated 5 months ago

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There are several things you can do to optimize and strengthen your wireless
home network for the fastest speeds and most reliable signal:

 * Use a wired connection where possible
 * Improve the location of your access points
 * Remove signal interference
 * Use the 5 GHz band when possible
 * Consider these other factors
 * Troubleshoot your connection


USE A WIRED CONNECTION WHERE POSSIBLE

Using a wired connection is especially beneficial with devices that use a lot of
bandwidth, such as Smart TVs and gaming consoles. Not only will you get the
fastest, most reliable speeds on these devices, but it will also improve your
Wi-Fi connections on other devices.

Watch this video to learn more about wired vs. wireless connections.




IMPROVE THE LOCATION OF YOUR ACCESS POINTS

The location of your modem, extenders, or Wi-Fi Pods affects your signal and
speeds throughout your home. Here are some other things to consider when
selecting a location:

 * Select a central location or one where you use your Wi-Fi-enabled devices
   most often. This is because the distance from Wi-Fi equipment affects Wi-Fi
   performance and signal strength. Note that the size and layout of your home
   may also impact performance. This means wireless coverage may be limited in
   some areas in large or multiple-level homes.
 * Elevate the modem on a table or stand. This maximizes its ability to
   broadcast a solid, dependable wireless signal.
 * Place your modem out in the open. Avoiding closets, cabinets, house
   structures (such as concrete) and steering clear of other electronics can
   help avoid interference and signal obstruction.
 * Note: If you are using Cogeco Wi-Fi Pods, your modem will no longer be
   broadcasting the wireless signal so it will not require unobstructed
   placement.


REMOVE SIGNAL INTERFERENCE

Keep your modem away from large metal objects and electronics, such as microwave
ovens, cordless phones and Bluetooth devices. Since you’re using radio waves to
connect to the Internet over Wi-Fi, items and materials in your surroundings can
impact your home's Wi-Fi performance, such as:

 * Wi-Fi-enabled devices that are turned on but not connected to your network
 * Older Wi-Fi devices (with Wi-Fi cards using protocols 802.11 a, b, g or n)
 * Baby monitors, microwave ovens and cordless phones (2.4GHz models)
 * Metal (steel construction materials, doors, etc.)
 * Concrete and brick
 * Glass (winterized windows, patio doors, aquariums, etc.)
 * Note: With Cogeco Wi-Fi Pods, the same general guidelines about location and
   placement still apply for each pod, but you can also validate the signal
   quality through the Cogeco Wi-Fi App. On the Adapt tab, the signal quality is
   noted next to each pod ("Excellent", "Fair", etc.).


USE THE 5 GHZ BAND WHEN POSSIBLE

There tends to be more Wi-Fi network congestion in urban areas, since there are
often several wireless networks in close proximity. That's why congestion is
more likely to occur if you live in an apartment or condo. Since Wi-Fi is shared
across the same radio frequency, the radio band can become overloaded when many
users are trying to watch videos and surf the Internet at the same time. This
can result in slower speeds or service interruptions for everyone. For solving
congestion problems, try connecting to the 5GHz band instead of the 2.4GHz band.
To do this, search names of available wireless networks for the one that matches
your default SSID, with “-5G” at the end, then connect to it. For example, if
your default SSID for your 2.4GHz network is “C906081B7375”, your SSID for your
5GHz network would be “C906081B7375-5G”.

Good to know: Cogeco Wi-Fi Pods and newer modems, such as the ARRIS TG3452 and
Hitron CODA-4589, use a feature called Band Steering to automatically select the
optimal band, so you will not see a 5G SSID but will still be connected to 5G
automatically when possible. 

To learn more about the difference between the 2 bands, watch this video.




OTHER CAUSES OF SLOW SPEEDS

If you're experiencing slower-than-expected speeds, here are a few factors to
consider, and what you can do about them:

 * There could be an issue with the channel over which the Wi-Fi modem is
   transmitting. Consult the video below for more information or refer to our
   article on changing the channel of your Wi-Fi modem.
   * Note: If you are using Cogeco Wi-Fi Pods, the optimal channel will be
     selected automatically and cannot be changed manually.



 * You may be using an older device, which isn't capable of the speeds available
   with our latest Wi-Fi modems. To determine the speed capabilities of your
   Wi-Fi-enabled devices, have a look at the documentation that came with each
   device.
 * There may be a lot of devices using your wireless home network at the same
   time. Each device that connects to your network uses a portion of the
   available bandwidth. Try disconnecting the devices that don't need to be
   connected right now.
   * Note: If you have Cogeco Wi-Fi Pods, you can view which devices are
     connected to each pod through the Cogeco Wi-Fi App. Go to the Adapt tab and
     select a pod to manage its connected devices. This is a good way to check
     for unknown devices and disable them to see if they are affecting the
     network.

Good to know: The speeds you can get with a Wi-Fi connection will almost always
be slower than with a wired connection.


TROUBLESHOOTING


IF YOU HAVE MULTIPLE INTERNET ACCESS POINTS, TURN YOUR DEVICE’S WI-FI OFF THEN
BACK ON AGAIN

If you have multiple extenders (known as access points), and you move around
your home with your wireless device while connected to the Internet, your device
will remain connected to the same access point until it can no longer access the
signal. This is true even if there is a stronger signal on another closer access
point. To get the best signal quality while moving around your home, try turning
your Wi-Fi off and back on again. Your device will reconnect automatically to
the strongest available signal.

Note: This is only occurs with our previous generation of ARRIS and Hitron
extenders. With Cogeco Wi-Fi Pods, you will automatically be connected to the
optimal access point as you move through your home.


IF YOU ARE HAVING INTERMITTENT CONNECTIVITY, CONSIDER WHICH DEVICES ARE
AFFECTED.

If all of your devices are experiencing intermittent connectivity, it's most
likely an issue with your Wi-Fi modem’s settings and/or location (or your Cogeco
Wi-Fi Pods, if applicable). 

However, if only certain devices are experiencing intermittent connectivity,
it's most likely a problem with an individual device or a placement issue. Try
consulting the manufacturer of the device that's receiving the weak signal.

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