www.giftcards.ca
Open in
urlscan Pro
54.210.129.213
Public Scan
Submitted URL: http://link.giftcards.ca/ls/click?upn=JENdNIOGyJG2-2B5oTM2qC9Q7oWp2B-2F5SR-2BV7LwtueYeka5KNyvZg1N-2B2-2Bzc-2BY0jC3cj2Y_62...
Effective URL: https://www.giftcards.ca/contact-us
Submission: On December 21 via api from US — Scanned from CA
Effective URL: https://www.giftcards.ca/contact-us
Submission: On December 21 via api from US — Scanned from CA
Form analysis 2 forms found in the DOM
GET /deal/default
<form class="search-form searchForm" action="/deal/default" method="get"> <a class="search-toggle-btn btn" href="#toggleSearch" title="Search" data-toggle-class="search-fieldset_open"></a>
<fieldset class="search-fieldset searchFieldset"> <input class="search-field ui-autocomplete-input" type="search" name="search" placeholder="Enter Search" maxlength="255" value="" required="" autocomplete="off"> <button type="submit"
class="search-submit-btn"> Search </button> </fieldset>
</form>POST https://www.giftcards.ca/sendMerchantContactForm
<form method="post" action="https://www.giftcards.ca/sendMerchantContactForm" class="contact-form contactForm_js">
<fieldset>
<div class="contact-form-item name"> <label class="contact-form-title" for="customerName"> Name </label>
<div class="contact-form-field-wrap"> <input type="text" name="customerName" class="contact-form-field" id="customerName"> <span class="error-message nameError_js"></span> </div>
</div>
<div class="contact-form-item email"> <label class="contact-form-title" for="customerEmail"> Email </label>
<div class="contact-form-field-wrap"> <input type="email" name="customerEmail" class="contact-form-field" id="customerEmail"> <span class="error-message emailError_js"></span> </div>
</div>
<div class="contact-form-item-wrap">
<div class="contact-form-item phone"> <label class="contact-form-title" for="customerPhone"> Phone </label>
<div class="contact-form-field-wrap"> <input type="text" name="customerPhone" class="contact-form-field" id="customerPhone" maxlength="16"> </div>
</div>
<div class="contact-form-item extension"> <label class="contact-form-title" for="customerExtension"> Phone Ext. (optional) </label>
<div class="contact-form-field-wrap"> <input type="text" name="customerExtension" class="contact-form-field" id="customerExtension" maxlength="12"> </div>
</div>
</div>
<div class="contact-form-item invoice"> <label class="contact-form-title" for="customerInvoice"> Invoice Number (optional) </label>
<div class="contact-form-field-wrap"> <input type="text" name="customerInvoice" class="contact-form-field" id="customerInvoice" maxlength="25"> </div>
</div>
<div class="contact-form-item subject hide"> <label class="contact-form-title" for="emailTopic"> Type:<span class="contact-form-required"></span> </label>
<div class="contact-form-field-wrap"> <select name="emailTopic" class="contact-form-field contactFormType_js" id="emailTopic">
<optgroup label="General Feedback">
<option selected="selected" value="General Feedback" data-selectedoption="optionBlock14"> I have a comment or suggestion. </option>
</optgroup>
</select> <span class="error-message subjectError_js"></span> </div>
</div>
<div class="contact-form-item message"> <label class="contact-form-title" for="customerMessage"> Message </label>
<div class="contact-form-field-wrap"> <textarea name="customerMessage" rows="4" class="contact-form-field textarea" id="customerMessage" maxlength="400"></textarea> <span class="error-message messageError_js"></span> </div>
</div>
<div class="contact-form-item specific-offer"> <label class="contact-form-title"></label>
<div class="contact-form-field-wrap">
<div id="contact-recaptcha" class="g-recaptcha" data-sitekey="6LeLE68UAAAAAKvuZJLYjgzW6n_qlYbZv4SkfERM" data-callback="onSubmit">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LeLE68UAAAAAKvuZJLYjgzW6n_qlYbZv4SkfERM&co=aHR0cHM6Ly93d3cuZ2lmdGNhcmRzLmNhOjQ0Mw..&hl=en&v=VZKEDW9wslPbEc9RmzMqaOAP&size=normal&cb=w8dcnw3se8w7"
width="304" height="78" role="presentation" name="a-8e91cxseyhss" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div><textarea id="g-recaptcha-response" name="g-recaptcha-response"
class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div> <span class="error-message captchaError_js"></span>
</div>
</div>
<div class="contact-form-item btns"> <button class="btn btn-big contact-submit-btn contactSubmitBtn_js" type="submit"> Submit </button> </div>
</fieldset>
</form>Text Content
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CONTACT US & CUSTOMER SERVICE
EXTENDED WAIT TIMES
We join the rest of the country in our concern for the COVID-19 health crisis
that continues to affect our workplaces, towns and cities. Our business has had
to adjust to this situation to enable our Customer Support Staff to work in line
with the guidelines recommended by public health officials. This means that you
may experience extended wait times when contacting us for support due to staff
shortages, however we’re working to try and keep these longer wait times to a
minimum.
Our hours of operation for customer service are 6am to 9pm PST (Pacific Standard
Time), 7 days a week.
Store–Bought Visa & Mastercard Prepaid Cards – Customer Service
If you bought or received a Visa or Mastercard prepaid gift card that was
purchased at a retail store and issued by either The Peoples Trust Company, or
by All Trans Financial Services Credit Union, please visit the website for that
card brand, such as The Perfect Gift Prepaid Card website or The Joker Prepaid
Card website, to contact their Customer Service team. Please DO NOT contact our
website’s Customer Service team about these kinds of prepaid cards, because we
will not able to assist you with store–bought cards.
GiftCards.ca – Website Support & Customer Service
Don’t forget to check our FAQs first, in case the info you need is already
listed there. If you still require assistance, please call 1-844-335-9670 during
the opening hours listed below. We can provide help with any of the following:
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We’re here to help. Please call us at 1-844-335-9670, try our chat support
during operating hours, or fill out the form below.
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YOU ARE NOT ABLE TO CONFIRM YOUR ACCOUNT BECAUSE YOU HAVE NOT RECEIVED EMAIL TO
CONFIRM REGISTRATION.
The Email to confirm your account is sent from a generic email address
Customerservice.can@giftcards.ca. Please be sure to add this address to your
contacts to ensure delivery of the password reset email. To resend the the
confirmation email, simply try logging into the website, and the site will
automatically resend the confirmation email.
WHEN TRYING TO RESET YOUR PASSWORD IT TELLS YOU THAT AN ACCOUNT CAN NOT BE
FOUND.
If you are receiving a message stating that a account can not be found, you will
need to complete the registration process, creating a account for the site you
are trying to access.
YOU ARE NOT ABLE TO COMPLETE REGISTRATION BECAUSE YOUR USERNAME IS ALREADY IN
USE, YET YOU HAVE NOT REGISTERED IN THE PAST, AND ARE A NEW USER.
The issue is that the username you are trying to register with is already in use
by another user. In order to register an account, the email address and username
must be unique, and cannot be in use by another user. You will need to create a
unique username during the registration process.
WHEN YOU TRY TO REGISTER A ACCOUNT YOU GET A ERROR MESSAGE STATING THAT THE
ACCOUNT HAS ALREADY BEEN REGISTERED. HOWEVER, WHEN YOU TRY TO RESET YOUR
PASSWORD, IT STATES THAT A ACCOUNT CAN NOT BE FOUND.
If we are not able to locate an account within the system. You will need to
register as a new user. The issue is that the username you are trying to
register with is already in use by another user. In order to register an
account, the email address and username must be unique, and cannot be in use by
another user. You will need to create a unique username during the registration
process.
YOU HAVE REGISTERED AN ACCOUNT THE PAST BUT YOU HAVE FORGOTTEN YOUR PASSWORD,
AND YOU HAVE NOT RECEIVED THE EMAIL TO RESET THE PASSWORD ON YOUR ACCOUNT.
The email to reset your password is sent from a generic email address
Customerservice.can@giftcards.ca. Please be sure to add this address to your
contacts to ensure delivery of the password reset email.
YOU ARE NOT ABLE TO CONFIRM YOUR ACCOUNT BECAUSE YOU HAVE NOT RECEIVED EMAIL TO
CONFIRM REGISTRATION.
The Email to confirm your account is sent from a generic email address
Customerservice.can@giftcards.ca. Please be sure to add this address to your
contacts to ensure delivery of the password reset email. To resend the the
confirmation email, simply try logging into the website, and the site will
automatically resend the confirmation email.
WHEN TRYING TO RESET YOUR PASSWORD IT TELLS YOU THAT AN ACCOUNT CAN NOT BE
FOUND.
If you are receiving a message stating that a account can not be found, you will
need to complete the registration process, creating a account for the site you
are trying to access.
YOU ARE NOT ABLE TO COMPLETE REGISTRATION BECAUSE YOUR USERNAME IS ALREADY IN
USE, YET YOU HAVE NOT REGISTERED IN THE PAST, AND ARE A NEW USER.
The issue is that the username you are trying to register with is already in use
by another user. In order to register an account, the email address and username
must be unique, and cannot be in use by another user. You will need to create a
unique username during the registration process.
WHEN YOU TRY TO REGISTER A ACCOUNT YOU GET A ERROR MESSAGE STATING THAT THE
ACCOUNT HAS ALREADY BEEN REGISTERED. HOWEVER, WHEN YOU TRY TO RESET YOUR
PASSWORD, IT STATES THAT A ACCOUNT CAN NOT BE FOUND.
If we are not able to locate an account within the system. You will need to
register as a new user. The issue is that the username you are trying to
register with is already in use by another user. In order to register an
account, the email address and username must be unique, and cannot be in use by
another user. You will need to create a unique username during the registration
process.
YOU HAVE REGISTERED AN ACCOUNT THE PAST BUT YOU HAVE FORGOTTEN YOUR PASSWORD,
AND YOU HAVE NOT RECEIVED THE EMAIL TO RESET THE PASSWORD ON YOUR ACCOUNT.
The email to reset your password is sent from a generic email address
Customerservice.can@giftcards.ca. Please be sure to add this address to your
contacts to ensure delivery of the password reset email.
1. TO UNSUBSCRIBE FROM A EMAIL OR NEWSLETTER YOU RECEIVED, SIMPLY CHOOSE THE
UNSUBSCRIBE OR OPT-OUT LINK AT THE BOTTOM OF THE EMAIL YOU RECEIVED.
OR
You will be directed to page where you can enter your email address to be
opted out of all future emails.
2. YOU CAN ALSO MANAGE YOUR EMAIL OPTIONS THROUGH THE EDIT PROFILE SECTION OF
THE WEBSITE YOU HAVE SUBSCRIBED TO. AFTER LOGGING INTO THE WEBSITE, SIMPLY
CHOOSE THE EDIT LINK.
Once on your profile page, scroll down to the email section and edit your
email options.
1. NOT ABLE TO CONFIRM ACCOUNT BECAUSE YOU HAVE NOT RECEIVED EMAIL TO CONFIRM
REGISTRATION.
The Email to confirm your account is sent from a generic email address
Customerservice.can@giftcards.ca. Please be sure to add this address to your
contacts to ensure delivery of the password reset email. To resend the the
confirmation email, simple try logging into the website. The site will
automatically resend the confirmation email.
2. WHEN I TRY AND RESET MY PASSWORD IT TELLS ME THAT A ACCOUNT CAN NOT BE
FOUND.
If you are receiving a message stating that a account can not be found. You
will need to complete the registration process, creating a account for the
page you are trying to access.
3. NOT ABLE TO COMPLETE REGISTRATION BECAUSE MY USERNAME IS ALREADY IN USE. YET
YOU HAVE NOT REGISTERED IN THE PAST, AND ARE A NEW USER.
The issue is that the username you are trying to register with is already in
use by another user. In order to register an account, the email address and
username must be unique, and cannot be in use by another user. You will need
to create a unique username during the registration process.
4. WHEN YOU TRY TO REGISTER A ACCOUNT YOU GET A ERROR MESSAGE STATING THAT THE
ACCOUNT HAS ALREADY BEEN REGISTERED. YET WHEN YOU TRY TO RESET YOUR
PASSWORD, IT STATES THAT A ACCOUNT CAN NOT BE FOUND.
If we are not able to locate an account within the system. You will need to
register as a new user. The issue is that the username you are trying to
register with is already in use by another user. In order to register an
account, the email address and username must be unique, and cannot be in use
by another user. You will need to create a unique username during the
registration process.
5. YOU HAVE REGISTERED AN ACCOUNT THE PAST BUT YOU HAVE FORGOTTEN YOUR
PASSWORD, AND YOU HAVE NOT RECEIVED THE EMAIL TO RESET THE PASSWORD ON YOUR
ACCOUNT.
The Email to reset your password is sent from a generic email address
Customerservice.can@giftcards.ca. Please be sure to add this address to your
contacts to ensure delivery of the password reset email.
1. NOT ABLE TO CONFIRM ACCOUNT BECAUSE YOU HAVE NOT RECEIVED EMAIL TO CONFIRM
REGISTRATION.
The Email to confirm your account is sent from a generic email address
Customerservice.can@giftcards.ca. Please be sure to add this address to your
contacts to ensure delivery of the password reset email. To resend the the
confirmation email, simple try logging into the website. The site will
automatically resend the confirmation email.
2. WHEN I TRY AND RESET MY PASSWORD IT TELLS ME THAT A ACCOUNT CAN NOT BE
FOUND.
If you are receiving a message stating that a account can not be found. You
will need to complete the registration process, creating a account for the
page you are trying to access.
3. NOT ABLE TO COMPLETE REGISTRATION BECAUSE MY USERNAME IS ALREADY IN USE. YET
YOU HAVE NOT REGISTERED IN THE PAST, AND ARE A NEW USER.
The issue is that the username you are trying to register with is already in
use by another user. In order to register an account, the email address and
username must be unique, and cannot be in use by another user. You will need
to create a unique username during the registration process.
4. WHEN YOU TRY TO REGISTER A ACCOUNT YOU GET A ERROR MESSAGE STATING THAT THE
ACCOUNT HAS ALREADY BEEN REGISTERED. YET WHEN YOU TRY TO RESET YOUR
PASSWORD, IT STATES THAT A ACCOUNT CAN NOT BE FOUND.
If we are not able to locate an account within the system. You will need to
register as a new user. The issue is that the username you are trying to
register with is already in use by another user. In order to register an
account, the email address and username must be unique, and cannot be in use
by another user. You will need to create a unique username during the
registration process.
5. YOU HAVE REGISTERED AN ACCOUNT THE PAST BUT YOU HAVE FORGOTTEN YOUR
PASSWORD, AND YOU HAVE NOT RECEIVED THE EMAIL TO RESET THE PASSWORD ON YOUR
ACCOUNT.
The Email to reset your password is sent from a generic email address
Customerservice.can@giftcards.ca. Please be sure to add this address to your
contacts to ensure delivery of the password reset email.
You've indicated you're having an issue printing your deal voucher. Here are a
couple of things you can try to access and print your voucher.
1. MAKE SURE YOU'RE SIGNED IN TO YOUR DEALS ACCOUNT
You can use your e-mail address as your username and the password you setup
when you initially created your account. If you don't remember your password
you can get it sent to you, by clicking on the "Help" tab at the bottom of
this site and then clicking on "Login Help" and entering your e-mail address
in the form provided.
2. ACCESSING YOUR DEALS AFTER YOU'RE LOGGED IN
Once you've logged in you should see a login area on the site which includes
a button that says My Deals.
If you click on that, it will take you to the list of deals and vouchers
you've purchased. You should see the View Voucher link that when clicked on
will generate your voucher. You can then print your voucher from there.
3. GENERATING AN ALTERNATE VERSION OF YOUR VOUCHER
On rare occasions, after you've followed the steps above, the voucher still
may not be generated correctly. When that happens you should be able to
click a link that will download a PDF version of the voucher, which you
should then be easily able to print. To do this, simply click on the link at
the very top of the page that says "Click here to download and print a PDF".
WHAT TO DO IF YOU'RE STILL HAVING TROUBLE?
If you're still having trouble finding or printing your voucher, just complete
the feedback form below and one of our support representatives will respond to
you and assist you in locating your vouchers.
1. THE ITEM IS IN YOUR CART, BUT YOU ARE UNABLE TO CHECK OUT BECAUSE THE SITE
IS TELLING YOU THAT YOU NEED TO LOGIN. HOWEVER, YOU ARE ALREADY LOGGED INTO
THE WEBSITE.
This is more than likely an issue with your cookies in your browser. Have
you tried to log out of the website and log back into the site? You may also
need to log out and delete your cookies/cache (temporary internet files) and
then log back in to the website.
After deleting your cookies and cache. Please close down your browser, and
start a new one. Logging into the website with your email address and
password.
2. WHEN TRYING TO ADD A DEAL TO YOUR CART, THE DEAL IS NOT BEING ADDED. SO YOU
ARE NOT ABLE TO PURCHASE THE DEAL.
This can be related to your web browser being out of date. We suggest you
try updating your browser first to the most current version. Below are links
to download the most current versions for most popular browser.
You may try using a different browser or updating your current browser.
Firefox: www.getfirefox.net
Chrome: www.google.com/chrome
Safari: https://support.apple.com/downloads/#safari
IE: https://windows.microsoft.com/en-us/internet-explorer/download-ie
3. IF YOU ARE RECEIVING A ERROR MESSAGE ON THE SECURE CHECKOUT PAGE STATING "WE
ARE EXPERIENCING TECHNICAL ISSUES. TIMEOUT API UNAVAILABLE.”
Unfortunately, we were not able to process your order at check-out, because
the credit card processor was not available at the time you tried to
purchase the item. We suggest that you log out of the website and try
placing the order again. It can also be related to a firewall that could
possible be blocking our secure check-out page.
Sorry you are having trouble! Here are some reasons you could possibly be
receiving an error message:
Error Message: Your Password must have 8 characters.
Please be sure that the password being entered is 8 to 20 characters with no
special characters (&%$@*) or spaces.
Error Message: That username is taken.
Please be sure that you are entering a unique public name. Your public name is
like your username. If you make a comment or submission, this name will appear
on the contest site. It can be made up or your real name. That is up to you. It
must be unique though. No two users on this site can have the same public name.
Error Message: For the field labeled 'Email Address' a valid email address is
required.
Our system is not recognizing your email address. Please be sure you have
entered your email address correctly in both the Email Address and Re-enter
Email Address fields.
Not seeing the error message you are receiving? Don’t fret! Just fill out the
form below and include the error text (just copy and paste it right in) and we
can help!
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Warning Enter an email address Enter your First Name Enter your Last Name First
Name is empty! Last Name is empty! Enter post code Wrong email address! Email
address is empty! The post code should be 6 characters long Invalid characters
in the post code The hyphen character should be used like '12345-6789' Postal
code is invalid Post code is invalid Enter postal code Enter postal code Enter
postal code APO/FPO/DPO restricted. Sorry is not allowed Max length for current
filed is You can only upload gif, png or jpg images No symbols Symbols cannot be
accepted, please remove special characters, symbols or emojis Please enter a
valid email address This email address does not exist Email addresses do not
match. Please check your entries and try again. Username must be at least 4
characters long and unique Passwords must be at least 6 characters long
Passwords do not match Agree with the terms of use and the privacy policy Agree
with the terms of use and the privacy policy Enter post code Please select your
date of birth Please select your gender Address cannot be empty City cannot be
empty Please select a province Please select a country Phone number is invalid
Field is empty Required Field! Please enter a valid website address This text
cannot be longer than 140 characters Settings Saved Account Updated Please
select at least category categories Send this as a Gift! You must enter a
recipient name You must enter an email address Email address not valid You must
confirm email address Email address do not match You must enter a name You must
enter a message Your message could not be longer than characters The recipient
name cannot be longer than Please enter your first name Please enter your last
name Please enter your address Please enter your city Please select your state
Please enter your phone Please enter your post code Delivery date is not valid!
Select delivery date Next Prev Recipient's name Email address Confirm email
address Cancel Ok Error "Internal error occured" Your web browser does not
support storing data locally. In Safari, the most common cause of this is using
"Private Browsing Mode". Some data may not save or some features may not work
properly for you. Cancel Close An email is on that way to $customersEmail$ with
a link to verify your account. Please check your email and follow the link to
activate your subscription. Verify Your Email Thank you for verifying your email
address. You will soon begin to receive emails saving you up to 50% on the best
local deals in your area. Email Verified Verification link is wrong Email is not
Verified in merchants offers Email was sent successfully. Prev Next Password
strength: Strong Medium Fair Weak Too Easy include at least one number include
at least one uppercase letter include at least one lowercase letter include at
least one of special characters !@#$%^&*-_+= contain at least
{minPasswordLength} characters Your password needs to: Internal Server Error
Valid Invalid
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