squareup.com Open in urlscan Pro
162.159.137.66  Public Scan

Form analysis
2 forms found in the DOM

GET /help/us/en/article/search

<form id="welcome-search" class="search-form" action="/help/us/en/article/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓">
  <div class="search-field-wrapper">
    <div class="field search-field">
      <div class="field-input"><input autocapitalize="off" autocomplete="off" autocorrect="off" class="article-search-query search-input ui-autocomplete-input" id="welcome-search-query" maxlength="100" name="q" type="text" value=""
          placeholder="Search questions, keywords, topics"><input id="welcome-search-query-id" name="query_id" type="hidden" value="85aab864-3a39-4088-95c7-c7618093c2b1">
        <div class="spinner spinner-small" id="loading-icon"></div>
        <div id="clear-search-icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg">
            <path fill-rule="evenodd" clip-rule="evenodd"
              d="M4.707 3.293a1 1 0 1 0-1.414 1.414L10.586 12l-7.293 7.293a1 1 0 1 0 1.414 1.414L12 13.414l7.293 7.293a1 1 0 1 0 1.414-1.414L13.414 12l7.293-7.293a1 1 0 1 0-1.414-1.414L12 10.586 4.707 3.293z" fill="#000"></path>
          </svg>
        </div>
        <div id="search-icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg">
            <path fill-rule="evenodd" clip-rule="evenodd" d="M10.5 6a4.5 4.5 0 1 0 0 9 4.5 4.5 0 0 0 0-9zM4 10.5a6.5 6.5 0 1 1 11.762 3.816l3.977 3.977a1 1 0 0 1-1.414 1.414l-3.972-3.972A6.5 6.5 0 0 1 4 10.5z" fill="#3E4348"></path>
          </svg>
        </div>
      </div>
    </div>
  </div>
</form>

POST #

<form id="feedback-form" class="feedback-form" data-feedback-form="true" action="#" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"><input type="hidden" name="authenticity_token"
    value="l/eYVOMNVObKjYuANTgBp8DkYZF8OduwM0vjRAveqo4tMooghvILLMYQZMhcy+Ih4xGn5IHrqTKFfET5dr3eNQ==">
  <div class="feedback-prompt active">
    <div class="grid-2-at-medium grid-valign-middle">
      <div class="column two-thirds-at-medium">Help us improve our Support Center. <strong>Was this article helpful?</strong></div>
      <div class="column one-third-at-medium">
        <div class="grid-2 grid-space-base">
          <div class="columnn"><a class="button button-alt expand feedback-yes" data-feedback="yes" tabindex="1">Yes</a></div>
          <div class="column"><a class="button button-alt expand feedback-no" data-feedback="no" tabindex="2">No</a></div>
        </div>
      </div>
    </div>
  </div>
  <div class="feedback-explain align-center">
    <p><strong>How can we improve this article?</strong></p><textarea name="body" id="body" class="feedback-response" tabindex="3"></textarea>
    <p>This feedback is used only to improve this Support Center article and is not sent to our Support team. Questions requiring a reply can be sent from the contact link at the top of this page.</p>
    <div class="controls"><button class="button button-alt feedback-response submit" data-feedback="response" tabindex="4">Send feedback</button></div>
  </div>
  <div class="feedback-thanks align-center">Thanks for the positive review!</div>
  <div class="feedback-okay align-center">Thanks, we'll work on improving this article.<br><strong>Have a question?</strong> <a class="contact-us-link" href="/help/contact">Contact us</a>.</div><input name="article_id" type="hidden" value="5212">
</form>

Text Content

We offer webinars on a variety of topics—learn more about upcoming events!
Learn how to accept Afterpay In-Person or Online

Square Support
 * Contact
 * Resources
   * Blog
   * Seller Community
   * Square Home
   * Square Status

 * Sign In



System updates

We’re experiencing issues that may affect your Square services. We’ll continue
to update our status page with more information.


System updates
Popular Articles
 * 2-Step Verification
 * Get Started with Tap to Pay on iPhone
 * Sign In and Out of Square Point of Sale
 * Transfer Options with Square
 * Get Support at Square
 * Get Started with Square Debit Card

Home>Receipts


AUTOMATIC RECEIPTS

What’s in this article?

What is an Automatic Receipt?How can I unsubscribe from Automatic Receipts?How
can I resubscribe to Automatic Receipts?How can I change my phone number for
text receipts?What if I received a receipt that wasn’t meant for me?Why am I
receiving a receipt not meant for me?

Note: Square doesn’t share your contact information with sellers to whom you
haven’t directly given your information. Even when you are receiving automated
receipts after making a purchase at a Square Seller, your contact details are
not visible to them. When a printed receipt is available, we may show an
obfuscated email (e.g., e**@gmail.com) on the checkout screen.



Review our Privacy Policy to learn more.


WHAT IS AN AUTOMATIC RECEIPT?

When you use a payment card for the first time with a Square Seller, you are
asked on the point of sale device to enter your email address or phone number to
receive digital receipts for future purchases made with this card via email or
text message.

At this point, the email address or phone number is attached to that payment
card. If you provided your email address, you will automatically be sent
receipts to this address when you make subsequent purchases with that card at
Square Sellers without having to enter in your email address each time. However,
if you provided your phone number, you will still need to manually choose to
receive a receipt via text after each payment with a Square Seller.


HOW CAN I UNSUBSCRIBE FROM AUTOMATIC RECEIPTS?

You can unsubscribe from automatic receipts by selecting Turn off automatic
receipts from the footer of your emailed receipt.

You can also choose to unsubscribe, or make any additional changes, via your
Square Profile. To do so:

 1. Click Manage Preferences at the bottom of any emailed receipt from Square.

 2. Under Email Preferences toggle off Receive automatic receipts to unsubscribe
    from all Square business’ receipts. To unsubscribe from a specific Square
    business’ receipts, scroll down to *Businesses visited, and toggle off
    receipts for individual business.

Note: Toggling off Receive automatic receipts means you’d like to stop receiving
automatic email receipts for purchases from all sellers using Square. When
visiting any Square seller in the future, you will be asked if you would like to
receive your receipt via text message or email for each purchase. You can enter
your phone or email address to receive a one-time receipt from that seller. You
will not be re-enrolled to receive automatic receipts from any seller using
Square unless you adjust your preferences.

Learn more about automatic receipts with shared cards and Square’s Privacy
Policy.


HOW CAN I RESUBSCRIBE TO AUTOMATIC RECEIPTS?

If you’ve unsubscribed from automatic receipts, you can resubscribe by selecting
Manage Preferences at the bottom of any Square receipt. You have the option to
resubscribe to automatic receipts for purchases from a specific seller or all
sellers.


HOW CAN I CHANGE MY PHONE NUMBER FOR TEXT RECEIPTS?

If you provide a phone number to receive an SMS receipt from a Square Seller,
this information will be pre-populated (but redacted, e.g., ** ** 1234) on the
receipt screen for you to confirm during future purchases from Square Sellers.
You can edit the pre-populated phone number at the point of sale by tapping the
field and entering new information.


WHAT IF I RECEIVED A RECEIPT THAT WASN’T MEANT FOR ME?

To unlink an email address associated with your payment card for automatic email
receipts:

Click on Not Your Receipt? at the bottom of your Square receipt.
Under Card Preferences select Unlink next to your email address.


WHY AM I RECEIVING A RECEIPT NOT MEANT FOR ME?

There are several ways that your email or phone number may have been mistakenly
connected with a purchase you didn’t make:

 * If you share a credit card with other people in your family.

 * If an individual who isn’t the owner of the card (i.e., a spouse, or friend)
   borrowed the credit card and entered their own email at the time of purchase.

 * If a customer makes an error typing their email in at the time of purchase.

 * If a seller accidentally enters an email address that isn’t the customer’s.

 * If an individual made a purchase on behalf of someone else and enters the
   other person’s email address as the destination of a receipt, etc.

Note: If your email address or phone number for receipt delivery was entered
with a mistake, let us know and we can unlink this information from your payment
card so you can enter the correct contact information to receive your receipts
next time you visit a Square seller.

Seller Community: See what other Square sellers do when a receipt is sent to the
wrong email address or phone number.



Learn more about: Point of Sale


WHAT’S IN THIS ARTICLE?

 * What is an Automatic Receipt?
 * How can I unsubscribe from Automatic Receipts?
 * How can I resubscribe to Automatic Receipts?
 * How can I change my phone number for text receipts?
 * What if I received a receipt that wasn’t meant for me?
 * Why am I receiving a receipt not meant for me?

Help us improve our Support Center. Was this article helpful?
Yes
No

How can we improve this article?

This feedback is used only to improve this Support Center article and is not
sent to our Support team. Questions requiring a reply can be sent from the
contact link at the top of this page.

Send feedback
Thanks for the positive review!
Thanks, we'll work on improving this article.
Have a question? Contact us.


RELATED ARTICLES


SAVE YOUR PAYMENT CARD WITH A SQUARE SELLER

View Article


SKIP THE RECEIPT SCREEN TO SPEED UP CHECKOUT

View Article


SEND DIGITAL RECEIPTS

View Article


HOW CUSTOMERS CAN UNSUBSCRIBE FROM SQUARE MARKETING EMAILS

View Article


CAN'T FIND WHAT YOU NEED?

Ask our support assistant
United States (English)


© 2023 Block, Inc.

 * Cookie PreferencesOpt-Out of Interest-Based Advertising
 * Privacy Policy
 * Legal
 * Licenses



CHOOSE YOUR REGION AND LANGUAGE

 * Australia (English)

 * Canada (English)
 * Canada (Français)

 * France (Français)

 * Ireland (English)

 * 日本 (日本語)

 * España (Español)
 * Spain (Català)

 * United Kingdom (English)

 * United States (English)
 * Estados Unidos (Español)









Close

Close



COOKIE PREFERENCES

When you interact with our mobile applications or online services, we and third
parties obtain certain information by using automated technologies, such as
cookies, web beacons, and other technologies described in our Cookie Policy.
This information might be about you, your preferences, or your device. You may
opt out of certain categories of third party cookies, other than those that are
strictly necessary to provide you with our Services. Expand the different
categories for more information and to make your choices.
More information
Accept all cookies


MANAGE COOKIE PREFERENCES

STRICTLY NECESSARY TECHNOLOGY

Always Active

These technologies are necessary for us to provide you with the Services.

PERFORMANCE AND ANALYTICAL TECHNOLOGY

Performance and analytical technology

This information is used to make sure our Services can cope with the volume of
users, to help us correct errors in the Services and to measure use across our
Services. These technologies help us understand if you have used our Services
before so we can identify the number of unique users we receive. They also help
us understand how long you spend using our Services and from where you have
accessed the Services, so that we can improve the Services and learn about the
most popular aspects of the Services.

FUNCTIONALITY TECHNOLOGY

Functionality technology

These technologies enable us to remember you have used our Services before,
preferences you may have indicated, and information you have provided to us to
give you a customized experience. For example, this would include ensuring the
continuity of your registration process.

RETARGETING OR ADVERTISING TECHNOLOGY

Retargeting or advertising technology

We use third parties, for example, Google Analytics, to analyze statistical
information from users of the Site. We might be able to associate such
information with other information which we collect from you once we receive it
from a third party. For example, these technologies may collect information
about whether you clicked an ad to download our application.

Back Button


PERFORMANCE COOKIES



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Confirm my choices