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FAQ & SUPPORT


ANSWERS TO FREQUENTLY ASKED QUESTIONS

You have got a problem with WebMail, or something does not work as it should?
Below you will find answers to the most common issues.


If you need help, you can download a guide to the registration process and the
main functions of WebMail via the following link.

How can I register on WebMail?
⌃

A Daimler employee must first send you an encrypted email. You will then
automatically receive an email with instructions on the registration process.

How can I send a secure email to a Daimler Truck counterpart after the
separation?
⌃

Please email your Daimler Truck contact directly to receive further, up to date
guidance on how to send a secure mail to Daimler Truck.

After the separation, will I be able to reply to an encrypted email which was
sent before the separation?
⌃

No. The certificates of Daimler Truck user will be revoked on or soon after the
separation date. After the separation of Daimler Truck from Mercedes-Benz Group
you will no longer be able to use this web portal for any communication with
Daimler Truck recipient. Also, you will not be able to reply with an encrypted
email to old encrypted emails you received before the separation.

After the separation, will I loose the option to send S/MIME or PGP encrypted
emails to my Daimler Truck counterpart?
⌃

Yes. The certificates of Daimler Truck user will be revoked together with or
soon after the separation.

What should users of the Mercedes-Benz Financial Services webmail service
consider?
⌃

With GoLive from WebMail, you will no longer receive your encrypted emails via
Mercedes-Benz Financial Services WebMail. We recommend that you download and
save all important emails from Mercedes-Benz Financial Services WebMail before
the system is shut down at the end of the year. You will also find a
corresponding message on the login page of Mercedes-Benz Financial Services.

My link to the one-time password no longer works.
⌃

Please note that the link only works one time. If you cannot find your one-time
password or have already used the link once, you can contact our support to
request a new password. You can find the contact details on this page.

I lost my one-time password.
⌃

Please contact our support to request a new password. You can find the contact
details on this page.

What should I consider when choosing a secure password for WebMail?
⌃

In order to guarantee the highest possible level of security for you and all
other WebMail users, your password must meet certain requirements. In order for
the password to be classified as secure and therefore valid by the system, you
must observe the following rules:

 * The password must be at least 10 characters long.
 * The password must contain uppercase and lowercase letters as well as numbers.
 * Special characters are optional, but only the following are allowed: - . _ +
   / =? $



I forgot my password.
⌃

Please click here and follow the instructions to reset your password.

How long are my emails stored on WebMail?
⌃

We store your emails for a maximum of 90 days. All messages older than 90 days
are automatically deleted. Therefore, please download important emails and save
them locally.

Can I send an e-mail to several people at the same time via WebMail?
⌃

Yes, Cc and Bcc functions are supported. Please note that your emails can only
be sent encrypted via WebMail to employees of Daimler AG, exclusively to
employees of the divisions Corporate, Daimler Mobility, Daimler Trucks &
Mercedes-Benz Cars.

Here you can find the entire list of supported domains:

 * *.daimlerbkk.de
 * *.dcsfleet.com
 * *.creditracer.de
 * *.ThomasBus.com
 * *.Setra-coaches.com
 * *.OrionBus.com
 * *.Mercedes-Benz-Financial.com
 * *.car2go.com
 * *.sandown.co.za
 * *.mercedes-benz-consulting.de
 * *.mercedes-benz-consulting.com
 * athlon
 * daimlerfleetmanagement.fr
 * f-lease.be
 * fleetsolutions.be
 * gsllease.be
 * mobifleetleasing.fr
 * occasioncentre.nl
 * premiumlease.be
 * prismacarlease.nl
 * proxilease.be
 * saablease.be
 * sac-ab.se
 * speciallease.nl
 * tblease.nl
 * ucafleet.fr
 * unilease.nl
 * wagenplan.nl
 * athlonline.ch
 * athlonline.pl
 * mbcl.mercedes-benz.com
 * car-lease.natixis.com
 * multifleet.fr
 * car-lease.bpce.fr
 * bharatbenz.com
 * *.mbusa.com
 * alliancetruckparts.com
 * daimler-trucksnorthamerica.com
 * autolease.belfius.be
 * daimler-truck.com
 * ecol.daimler.com
 * MercedesCard.de
 * Maybach-Manufaktur.com
 * Setra.de
 * WesternStarTrucks.com
 * Mercedes-Benz-Finance.com
 * Mercedes-Benz-FS.com
 * car2share.com
 * Omniplus.com
 * DetroitDiesel.com
 * Mitsubishi-Fuso.com
 * mdc-technology.com
 * mdc-power.com
 * mercedes-benz.ca
 * welcome.at
 * Mercedes-AMG.com
 * Mercedes-Benz-Bank.com
 * evobus.com
 * mercedes-benz.com
 * extaccount.com
 * selectrucks.com
 * exoknox.com
 * daimler.com
 * Freightliner.com
 * SterlingTrucks.com
 * Daimler-TruckFinancial.com



Can I also have my emails sent encrypted directly to the inbox of my own email
client?
⌃

Yes, If you have an OpenPGP key or an S/MIME certificate, you can also access
encrypted emails via your usual email account, e.g., in Outlook.

To do this, you can answer the first message received by WebMail with an email,
in which you can attach your OpenPGP key or sign with your S/MIME certificate.

If you already registered on WebMail, you can adjust the settings accordingly:
on the 'Account Overview' tab under 'Certificates' you can import your S/MIME
certificate or PGP key.

After successful import, all encrypted messages are sent directly to your inbox.

Are mobile devices (CoD, UoD) supported?
⌃

Mobile devices are currently partially supported. This means that encrypted
e-mails can be received and read. Sending encrypted e-mails using mobile devices
continues to only work to internal Daimler e-mail addresses, but not to external
communication partners.

Is Outlook Web Access (OWA) supported?
⌃

Outlook Web Access is not currently supported and cannot be used to send
encrypted e-mails.

What is an S/MIME certificate?
⌃

S/MIME is a standard for email encryption and signing. It's an alternative to
WebMail if you want to use your own email client, for example.

How do I sign a message with an S/MIME certificate?
⌃

The method depends on the respective email client. However, the majority of
email clients support this feature. To learn more about the encryption method of
your personal email client, please contact your company's IT support.

If your e-mail client does not have this functionality, we recommend that you
purchase the S/MIME service from a trusted organization such as Verisign,
Entrust, S-Trust, Actalis, Quovadis, or Secorio.

How can I ensure that the S/MIME signature and the S/MIME certificates of my
Daimler contact person are trustworthy?
⌃

If you choose S/MIME as the encryption method and use an up-to-date mail client
(e.g. Outlook), no further steps are necessary. For S/MIME we use official
certificates from 'DigiCert QuoVadis Trustlink Schweiz AG'. The corresponding
root certificates are preinstalled in the typical mail programs by default.

If you are using an unsupported or older mail program, you can still download
the certificates from the official website of the certification authority here.

What is an OpenPGP key?
⌃

OpenPGP is a standardized data format for encrypted and digitally signed data.
With an OpenPGP key, emails can be easily encrypted and decrypted, and their
integrity and origin can be secured and verified using digital signatures.

This is an alternative to WebMail if you want to use your own email client, for
example.

How can I generate an OpenPGP key for my email client?
⌃

The method depends on the respective email client. For example, if you want to
generate a key for Outlook, you can use the GpgOL plug-in. Further details can
be found on this website.

If you would like to learn more about the encryption method of your personal
email client, please contact your company's IT support.

You can download our PGP Root-Key here.

What are the requirements for my S/MIME or PGP public key?
⌃

Your public keys need to be 2048 bit in minimum key size with RSA based
asymmetric keys. Also, we do not accept public keys with an unlimited validity
period. Finally, both PGP keys are untrusted by default, so they must be
validated manually by our IT department. Please consider this may take some time
to be executed and operational.

How can I ensure that the PGP signature and the PGP key of my Daimler contact
person are trustworthy?
⌃

If you choose PGP as the encryption method, there is an easy way to ensure that
your communication partner is trustworthy. All PGP keys we use are signed by the
root PGP key of our mail gateway. If you download the root key from our website
and mark it as trustworthy in your e-mail client, you automatically trust all
PGP keys that we use for encrypted e-mail communication.

It is important that you only download the key from our website via a secure
connection (https), otherwise a secure trust chain can't be guaranteed. You can
get the Daimler Root PGP Key here.

How can I unregister from WebMail and delete all my data?
⌃

To do this, please send an informal e-mail with the subject 'Unsubscribe from
email encryption' stating your name to support@securemail.daimler.com.

Please note that you may only make this request for yourself or as a supervisor
for your subordinate employees.





IF THE ANSWERS LISTED COULD NOT SOLVE YOUR PROBLEM, PLEASE CONTACT THE SUPPORT
FOR FURTHER ASSISTANCE.


INFOSYS, BY ORDER OF MERCEDES-BENZ GROUP AG AND DAIMLER TRUCK AG.

Phone: +49 711 17 20170

E-Mail: support@securemail.daimler.com

Mon. - Fri. 08:00 a.m. - 17:00 p.m. CET
© 2024 Mercedes-Benz Group AG and Daimler Truck AG - WebMail. All Rights
Reserved.