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Submitted URL: https://kp.org/wa/memberservices
Effective URL: https://healthy.kaiserpermanente.org/washington/support?kp_shortcut_referrer=kp.org/wa/memberservices
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Text Content

COVID-19: Latest updates about the vaccine, booster shots, testing, how to
protect yourself and get care.


Kaiser Permanente Home
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 * * Español
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SUPPORT CENTER



Request medical information and find forms and answers on your own. Or contact
us by chat, email, or phone.





 
Choose your region Washington
 * California - Northern
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 * Oregon / SW Washington
 * Washington


 

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Request copies of medical records, certifications, and other secure documents.


Forms & publications


Explore guides, directories, and forms related to Kaiser Permanente membership
and plans.



FREQUENTLY ASKED QUESTIONS
 

Pay bills See your options for paying medical bills and monthly plan premiums.
Password & technical help Create a new password and see what to do if your
online account is locked.
Help with sign in Learn more about how to sign in to kp.org.
Understand your coverage Learn about your member ID card, find your plan’s
coverage documents, and more.
Refill prescriptions Set up mail-order refills and transfer prescriptions.
See your child’s medical records Manage an online account for a child and learn
about parental access to teen records.
Change your plan information Update your household, personal, or employment
information.
View more FAQs


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CONTACT MEMBER SERVICES



IMPORTANT: If you think you or someone you care for is having a medical or
mental health emergency, call 911 or go to the nearest hospital. Do not attempt
to access emergency care through this website.

For advice and clinical connections, go to Get care. View contact information
for additional departments and services.


Chat

Connect with a Member Services representative.
Hours: Monday through Friday, 8 a.m. to 5 p.m.,
except major holidays

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and get a response within 3 business days.


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Feedback

 * Contact Web manager
 * File a complaint

Phone

1-888-901-4636

711   TTY

Hours: Monday through Friday, 8 a.m. to 5 p.m., except major holidays


Medicare members

1-888-901-4600

Hours: 7 days a week, 8 a.m. to 8 p.m.




New member welcome support

206-630-0029 or 1-888-844-4607

Hours: Monday through Friday, 8 a.m. to 5 p.m., except major holidays



Find care
 * Get Care
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 * Health Classes
 * Care When Traveling

Find care
 * Get Care
 * Find Doctors & Locations
 * Health Classes
 * Care When Traveling

Our organization
 * About KP
 * About KP Washington
 * Patient Quality & Safety
 * News & Views
 * Commitment to the Community
 * Diversity & Inclusion
 * Annual Report
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Our organization
 * About KP
 * About KP Washington
 * Patient Quality & Safety
 * News & Views
 * Commitment to the Community
 * Diversity & Inclusion
 * Annual Report
 * Careers
 * Media Inquiries

Member support
 * New Member Welcome
 * Forms & Publications
 * Support Center
 * Medical Information Requests
 * Patient Financial Responsibility

Member support
 * New Member Welcome
 * Forms & Publications
 * Support Center
 * Medical Information Requests
 * Patient Financial Responsibility

Visit our other sites
 * Individual & Family Plans
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 * Medicare
 * Affordable Care Act
 * For Businesses
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 * Broker Support
 * KP Washington Providers

Visit our other sites
 * Individual & Family Plans
 * Medicaid/Medi-Cal
 * Medicare
 * Affordable Care Act
 * For Businesses
 * For Federal Employees
 * Broker Support
 * KP Washington Providers

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Kaiser Permanente health plans around the country: Kaiser Foundation Health
Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation
Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine
Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser
Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia,
and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser
Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100,
Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser
Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA
98057

Selecting these links external site icon will take you away from KP.org. Kaiser
Permanente is not responsible for the content or policies of external
websites. Details

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