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CIGNA ROLLS OUT NEW DIGITAL DENTAL SCREENING TOOL TO 16.5M MEMBERS

By Paige MinemyerAug 17, 2023 07:00am
CignaDental careMobile AppsDigital health
While Cigna's new tool does not replace in-person visits, it provides patients
with another avenue to pursue care. ((Cigna))

Cigna has launched a new tool that will allow its members to use their
smartphones to check for dental health issues including gum disease and
cavities.




The insurer announced Thursday morning that the online service, which is backed
by Dental.com, will be available for free. It offers guided steps for members to
take five photos of their teeth and mouth, which will be analyzed by the
SmartScan technology. A Cigna network dentist will then review the scans.


(Cigna)



The tool will provide members with an oral health score as well as personalized
dental care tips. It will also identify any concerns and connect the user with
either virtual or in-person follow-ups for treatment.

The program is available starting today to more than 16.5 million Cigna members
in employer-sponsored or Affordable Care Act exchange plans, the insurer said.

“Many people fear the dentist or the costs that follow a dental visit, which
causes them to delay care, making them susceptible to tooth decay and gum
disease,” said Cary Sun, chief dental officer at Cigna Healthcare, in a release.
“Together with SmartScan, we are providing a quick and convenient way for people
to access an oral health screening from home.”


RELATED

Cigna taps Virgin Pulse to launch new personalized digital health platform


Members can also use the SmartScan tech for "quick check-ins" between visits to
the dentist's office, Cigna said. For example, if they experience acute tooth
pain, they could triage the symptom through the tool.

Cigna noted in the release that data from the Centers for Disease Control and
Prevention show that 36% of adults have not had a dental screening or cleaning
within the past year, and, while the new tool does not replace in-person visits,
it provides patients with another avenue to pursue care.

"While this is not a replacement for regular, in-person dental care, this tool
empowers people to stay aware of their oral health and provides peace of mind
when dental concerns arise,” Sun said.

The tool joins Cigna's Dental Health Connect program, which offers a suite of
dental offerings employers can use to improve the dental health of their
workers. In addition to the SmartScan option, members can access on-demand
dental care, including emergency services, from Teledentix.

TelehealthPayers

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