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HELLOTECH CUSTOMER TERMS OF SERVICE

Last Modified on September 22, 2022




PLEASE READ THIS AGREEMENT CAREFULLY; THIS IS A BINDING CONTRACT.


Welcome to HelloTech! Your access and use of the HelloTech website located at
www.hellotech.com (the “Site”) and features, products and services provided by
HelloTech, Inc. (“HelloTech”, “we”, “us” or “our”) through the Site
(individually and collectively, the “Service”) are subject to the terms and
conditions in these Terms of Service (these “Terms”). These Terms constitute a
legal agreement between you and HelloTech and are sometimes referred to herein
as the “Agreement”.

By agreeing to these Terms, you expressly agree to arbitration of all disputes
as further described in Section 19 below. You and HelloTech agree to arbitrate
solely on an individual basis, and that these Terms do not permit class
arbitration, or any claims brought as a plaintiff or class member in any class
or representative arbitration proceeding.

The Service provides individuals or businesses seeking to obtain technical
support services (“Customer”) with a platform where they can engage an
individual seeking to provide the selected technical support service (“Tech”). A
Customer will use the Service in order to select the desired services and set up
a time for the Tech to perform these on-demand technical support services (a
“Booking”). Customers and any other users of the Service are collectively
referred to herein as “Users”. The Services and the Site are collectively
referred to as the “Platform”.

Please note that the Platform is operated in the United States and is not
available to, and should not be accessed and used by, residents of the European
Economic Area.

By agreeing to these Terms, including by a click-through or other agreement, or
by using any aspect of the Platform, you expressly acknowledge that (a) you have
read these Terms and agree to all of their terms and conditions, (b) you are 18
years of age or older, (c) you have the right, authority and capacity to enter
into this Agreement, and (d) if you are entering into this Agreement on behalf
of an entity, you have authority to act on behalf of that entity and to bind
that entity to this Agreement.

You further agree to receive all communications, agreements and notices that we
provide in connection with the Platform electronically, including by e-mail, SMS
text message, or by posting them on the Site or otherwise making them available
through the Platform. You agree that all communications that we provide to you
electronically satisfy any legal requirement that such communications be in
writing. You must agree to these Terms in order to use the Platform, and if you
do not accept these Terms then you may not use any aspect of the Platform.

These Terms contain important language governing your use of the Platform. They
address, among other things, information about how we provide the Platform, how
we or you may terminate the Services and/or access to the Platform, the
requirements imposed on you when managing your User account (an “Account”) and
how we handle disputes (which includes a class action waiver and binding
arbitration in most cases).

1. Updates

HelloTech may update these Terms at any time in its sole discretion, and
HelloTech will post the updated version of these Terms on the Site. You
understand and agree that you will be deemed to have accepted the updated Terms
if you use any aspect of the Platform after the updated Terms are posted. If at
any point you do not agree to any portion of these Terms, you must immediately
stop using the Platform. Disputes arising under these Terms will be resolved in
accordance with the version of these Terms in place at the time the dispute
arose. We encourage you to review these Terms frequently to stay informed of the
latest modifications.

2. Provision of the Platform

You are responsible for any Internet connection, data usage and
telecommunications fees and charges that you incur when accessing the Platform.
You acknowledge and agree that HelloTech may make changes to any aspect of the
Platform at any time without notifying you in advance.

3. Termination of the Platform

HelloTech reserves the right to deny use of the Platform to any person or entity
at HelloTech’s sole and absolute discretion. You acknowledge and agree that
HelloTech may stop providing any aspect of the Platform or restrict your use of
the Platform at any time, without notifying you in advance, for any reason or no
reason. If HelloTech disables your access to your Account, you may be prevented
from accessing the Platform, your Account details or any materials contained in
your Account.

4. User Accounts and Security

4.1. User Account.

To access certain aspects of the Platform, you must have an Account. You can
create an Account by completing the registration process on the Site.

You may be required to provide information about yourself as part of the
registration process or your continued use of the Platform. You agree that any
registration information that you submit to HelloTech will be correct, accurate
and up-to-date. You shall not select or use as a username a name (a) of another
person with the intent to impersonate that person; (b) subject to any rights of
a person other than you with appropriate authorization; or (c) that is otherwise
offensive, vulgar or obscene.

4.2. User Account Security. Maintaining your Account security is very important.
You are solely responsible for maintaining the confidentiality of your Account
password and for all activities that are conducted via your Account. You agree
to notify HelloTech immediately if you become aware of any unauthorized use of
your password or of your Account.

4.3. User Account Sharing or Transfers. Accounts are registered to you
personally and may not be transferred at any time under any circumstances. You
should not share your Account with, or disclose your password to, anyone else.

4.4. Deactivation by You. You have the right to deactivate your account at any
time. You may deactivate your account by emailing us at support@hellotech.com,
or by calling us at 1-800-640-9005. We may maintain a record of account and
order history for deactivated accounts.

4.5. Termination by HelloTech. HelloTech may terminate your Account at any time
for any reason or no reason, including if: (a) HelloTech determines that you are
(i) in breach of or otherwise acting inconsistently with these Terms or (ii)
engaging in fraudulent or illegal activities or other conduct that may result in
liability to HelloTech; (b) HelloTech determines it is required by law to
terminate your Account; or (c) HelloTech decides to stop providing the Platform
or critical portions of the Platform. When terminating your Account, HelloTech
may delete the Account and all the information in it. You have no ownership
rights to your Account.

4.6. Effect of User Account Deactivation. If you voluntarily deactivate your
Account, you may reactivate that Account at any time by contacting us via email
at support@hellotech.com, or by telephone at 1-800-640-9005. Accounts terminated
by HelloTech for any type of abuse including, without limitation, a violation of
these Terms, may not be reactivated for any reason without the consent of
HelloTech, which may be withheld in HelloTech’s sole and absolute discretion.

5. Cancellation and Rescheduling

Our cancellation and rescheduling policies are posted at
https://www.hellotech.com/cancellation-policy and may be updated from time to
time without notice.

6. Pricing and Payments

6.1. Fees and Payments. All prices, fees and other amounts for the Platform are
set forth on the Site (the “Fees”). All amounts shall be expressed and paid in
United States Dollars. All Fees are subject to change at any time without
notice; no Fee is confirmed until the checkout process is complete. The Fees may
include a platform fee, in which case such platform fee will be indicated as a
line item at checkout. Except as otherwise expressly set forth herein or as
expressly approved by HelloTech in writing in its sole discretion, all payments
made are final and non-refundable and a User shall not have the right to cancel
its purchase for any reason. If you use PayPal or any other payment or financial
mechanism (“Payment Provider”), the applicable Payment Provider agreement
governs your use of such Payment Provider, and you should refer to that
agreement, and not these Terms, to determine your rights and liabilities with
respect thereto. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE
ANY PAYMENT MEANS USED TO INITIATE ANY TRANSACTION. All information that you
provide to us or our third-party payment processors must be accurate, current
and complete. You will also be responsible for paying any applicable taxes
relating to payments that you make. HelloTech shall have no liability or
responsibility to you or any other third party in connection with the accuracy
of the Payment Provider information provided by you or your use of any Payment
Provider (including any fees charged by such Payment Provider in connection with
such use).

6.2. Payment Processing. When you make a Booking, we will place a hold on the
credit card that you provide to us at the time of Booking, such hold in the
amount of the anticipated charge for the applicable Booking. Upon your marking
the Booking as complete via the mobile app for Techs or other method facilitated
by HelloTech such credit card will be charged if payment was not made via other
means on the Platform. You may change the payment method at any time prior to
job completion by emailing us at support@hellotech.com, or by calling us at
1-800-640-9005. Fees for cancellations and rescheduled Bookings, in accordance
with the cancellation and rescheduling policies referred to in Section 5, will
be charged to the credit card provided at the time of Booking.

6.3. Failed Transactions. In the event that HelloTech is unable to successfully
charge any linked payment instrument, HelloTech will notify you via email and/or
within the “My Account” page, and you will be unable to initiate further orders
or transactions with your Account. Upon HelloTech’s notification to you of such
failure, you agree to link a new, valid payment instrument as soon as possible
but in any event within three (3) business days. Your HelloTech Account may be
disabled until a valid payment instrument is provided and the outstanding
uncharged balance is resolved by HelloTech. HelloTech is not responsible for any
charges imposed by the issuer of your payment instrument as a result of any
failed charge by HelloTech. To the extent that HelloTech is unable to
successfully charge any payment instrument linked to your Account as payment for
authorized transactions for more than thirty (30) days, you understand and agree
that HelloTech may employ a collection agency or other business in an effort to
collect any outstanding debts and fees associated with your User Account, and
you will not contest the use of a third party to collect the debt and fees owed
to HelloTech. You agree that you will be responsible for any legal, court,
arbitration or collection agency fees associated with rectifying your account
and all monies owed thereunder. You agree that HelloTech, or any agency or
business employed by HelloTech, has the right to contact you and your heirs via
telephone, email or in-person using the information you provided upon
registration or during any contact with HelloTech, in an effort to collect any
monies and fees owed under your account, whether specifically referenced in
these Terms or not, and such contact may be made in a manual or automated
fashion.

6.4. Subscription Plans.

(a) Annual Subscription Plans.  We offer Users the opportunity to enroll in a
subscription plan (a “Subscription Plan”).All Subscriptions Plans are annual
commitments and are billed on either an annual or monthly basis. For clarity,
Subscription Plans that are billed on a monthly basis are annual commitments

(b) Fees. If you purchase a Subscription Plan, you will be charged the
subscription fee, plus any applicable taxes, plus set-up fee (if applicable) and
other charges (“Subscription Fee”), at the beginning of your Subscription Plan
and monthly or annually, as specified when you purchase such Subscription Plan
thereafter. Subscription Plans and Subscription Fees are described in more
detail at https://www.hellotech.com/plans, and may be updated from time to time
without notice (except that the monthly fee for any “Annual Plan, Pay Monthly”
(if such option is selected at checkout) will remain locked in for the first
year of such Subscription Plan).

(c) Subscription Initiation. Subscription Plans become active as soon as your
initial payment is processed. If you select the “Annual Plan, Pay Annually”
option, the entire applicable annual Subscription Fee plus applicable taxes will
be charged at the initial payment. If you select the “Annual Plan, Pay Monthly”
option, the applicable first month’s Subscription Fee plus set-up fee and
applicable taxes will be charged at the initial payment, and thereafter the
monthly Subscription Fee plus applicable taxes will be charged each month for
the duration of the applicable year for that annual Subscription Plan.

(d) Trial Subscriptions. If you enroll in a free trial subscription, the free
trial subscription will automatically convert into a paid subscription at the
end of the trial period (which trial period will be indicated at the time of the
enrollment in such trial period). Unless otherwise indicated, free trial
subscriptions will automatically convert into HelloTech’s Online Support Annual
Plan, Pay Monthly. You may cancel the automatic conversion into a paid
subscription from “My Account” or by contacting HelloTech support at
support@hellotech.com at any time on or prior to the last business day before
the auto-conversion is scheduled to take effect.

(e) Renewal. Your Subscription Plan will renew automatically at the end of the
applicable subscription period (i.e., at the end of the one-year period) until
you turn off auto-renewal. Renewal rates are subject to change, but you will be
notified of any change in your rate and be provided with the option to cancel in
accordance with these Terms. Plan auto-renewal may be disabled at any time (but
must be done on or prior to the last business day before the auto-renewal is
scheduled to take effect in order to avoid being charged for such renewed term),
however, the plan will remain active for the remainder of the annual plan period
and you will be responsible for the applicable charges for the remaining months
of the annual plan. You may turn off the auto-renewal option from “My Account”
or by contacting HelloTech support at support@hellotech.com. If you elect not to
renew, your right to use the Platforms under the Subscription Plan will continue
until the end of your then current subscription period and will then terminate
without further charges.

(f) Cancellation of “Annual Plan, Pay Annually” Subscription Plans.  For
Subscription Plans where the Subscription Fees are paid annually (i.e., the
“Annual Plan, Pay Annually” option), you may cancel within the first 30 days of
the Subscription Plan’s annual term to receive a refund of the Subscription Fee
less any savings or discounts that you have received. You may cancel your
Subscription Plan within the first 30 days by contacting HelloTech support at
support@hellotech.com or calling 1-833-369-1227. Cancellations after the first
30 days are nonrefundable and the Subscription Plan will continue until the end
of your then current subscription period.

(g) Cancellation of “Annual Plan, Pay Monthly” Subscription Plan.  For
Subscription Plans where the Subscription Fees are paid monthly (i.e. the
“Annual Plan, Pay Monthly” option), you may cancel within the first 30 days of
the Subscription Plan’s annual term to receive a refund of the Subscription Fee
less any savings or discounts that you have received. If you cancel after the
first 30 days, you will be charged a lump sum cancellation fee of 50% of your
remaining contract obligation and the Subscription Plan will continue until the
end of that month’s billing period. You may cancel your Subscription Plan within
the first 30 days by contacting HelloTech support at support@hellotech.com or
calling 1-833-369-1227. To cancel after the first 30 days, please call
1-833-369-1227

(h) Deactivation. Payment failures will result in immediate deactivation of the
applicable Subscription Plan(s). HelloTech Services will not be available to
Users with a deactivated plan due to payment failure. Any outstanding payments
will need to be made in order to reactivate the applicable Subscription Plan and
bring your account current.

6.5. Gift Cards. HelloTech may offer gift cards for purchase ("Gift Cards").
Gift Cards are redeemable only as payment for a Booking or a Subscription Plan.
Gift Cards have no cash value and are not redeemable for cash unless otherwise
required by law. Gift Cards must be presented (or the applicable identification
number entered) at the time of payment and any available balance will be applied
to your purchase. Gift Cards do not expire and there are no inactivity, dormancy
or service fees associated with Gift Cards. You agree that you will comply with
all Gift Card terms and conditions. Gift Cards are not replaceable if lost or
stolen. Gift Cards cannot be used for previous purchases, credits, or the
purchase of Gift Cards, and cannot be used to make a payment towards third party
items the balance on a credit card. We reserve the right to limit quantities of
Gift Cards purchased by any person or entity and to cancel a Gift Card if we
believe that the Gift Card was obtained through fraudulent or unauthorized
means. No credit card, credit line, overdraft protection, or deposit account is
associated with your Gift Card. Unused Gift Card balances are not transferable,
and you may not sell a Gift Card or otherwise barter for its exchange although
you may give a Gift Card to someone else as a gift. A Gift Card is void if
copied, altered, transferred, purchased or sold. Purchases of Gift Cards are
final and not refundable. We reserve the right to correct the balance of a Gift
Card if we believe that a billing error has occurred, and we disclaim all
liability for any such billing errors. Gift Cards and their use are subject to
these Terms and use of a Gift Card constitutes acceptance thereof. Applicable
terms and conditions are subject to change without notice. If the laws
pertaining to a Gift Card require additional or different terms and conditions,
then such terms and conditions shall apply. For questions or additional
information, contact us at support@hellotech.com. In the event you do not use
your Gift Card for a certain period of time, we may be required to turn over the
remaining Gift Card balance to a state under such state's unclaimed or abandoned
property law. Although your Gift Card does not expire, if we are obligated to
turn over the remaining balance of your Gift Card under a state's unclaimed
property law, by operation of law we will be released from any further liability
or obligation with respect to your Gift Card and you may be required to contact
the state's unclaimed property administrator to attempt to recover your unused
Gift Card balance. To protect your right to continue to use your remaining Gift
Card balance, we will make reasonable efforts to exempt your Gift Card from
state unclaimed property laws.


7. Restrictions and Conditions of Use

7.1. Use Restrictions. HelloTech permits you to view and use the Platform solely
for your own personal or limited commercial use, as applicable, in either case
not inconsistent with the intended purpose of the Platform. Furthermore, you
agree that you will not:

(a) cause, permit or authorize the modification, creation of derivative works,
translation, reverse engineering, decompiling, disassembling or hacking of the
Platform;

(b) sell, assign, rent, lease, act as a service bureau, or grant rights in the
Platform, including, without limitation, through sublicense, to any other person
or entity without the prior written consent of HelloTech;

(c) make any false, misleading or deceptive statement or representation
regarding HelloTech or the Platform;

(d) institute, assist, or become involved in any type of attack including,
without limitation, denial of service attacks, upon the Platform (or any
servers, systems or networks connected to the Platform) or otherwise attempt to
obstruct, disrupt or interfere with the operation of the Platform or any other
person’s or entity’s use of the Platform (or any servers, systems or networks
connected to the Platform);

(e) attempt to gain unauthorized access to the Platform, accounts registered to
other Users, or any servers, systems or networks connected to the Platform;

(f) use the Platform for any commercial purpose unless consistent with these
Terms and the intended use of the Platform;

(g) use the Platform to develop, generate, transmit or store information that is
defamatory, harmful, abusive, obscene or hateful;

(h) use the Platform to upload, post, e-mail or otherwise transmit any material
that constitutes unsolicited or unauthorized advertising, promotional materials,
"junk mail," "spam," "chain letters," "pyramid schemes," or any other form of
solicitation or commercial electronic message;

(i) breach any agreements you enter into with any third parties;

(j) use the Platform for any unlawful, prohibited, abnormal or unusual activity
as determined by HelloTech in its sole discretion;

(k) use the Platform to engage in any activity that (i) constitutes harassment
or a violation of privacy or threatens other people or groups of people; (ii) is
harmful to children in any manner; (iii) constitutes phishing, pharming or
impersonates any other person or entity, or steals or assumes any person’s
identity (whether a real identity or online nickname or alias); or (iv) violates
any applicable law, ordinance, rule, regulation, treaty or self-regulatory
guidelines;

(l) improperly obtain or attempt to improperly obtain any information or data
from the Platform including, without limitation, email addresses or mobile phone
numbers of other Users;

(m) intercept, examine or otherwise observe any proprietary communications
protocol used by the Platform, whether through the use of a network analyzer,
packet sniffer or other device; or

(n) use any type of bot, spider, virus, clock, timer, counter, worm, software
lock, drop dead device, Trojan horse, trap door, time bomb or any other codes,
instructions or third party software that is designed to provide a means of
surreptitious or unauthorized access to, or distort, delete, damage or
disassemble, any aspect of the Platform.


8. Links

8.1. Links from the Platform. The Platform may contain links to websites
operated by independent third parties. HelloTech provides these links to other
websites as a convenience and use of these websites is at your own risk. The
linked websites are not under the control of HelloTech and HelloTech is not
responsible for the content available on the other websites or services. Such
links do not imply HelloTech’s endorsement of information or material on any
other website and HelloTech disclaims all liability with regard to your access
to and use of such linked websites. You understand and acknowledge that your
access and use of linked websites and the services provided through these
websites is governed by the terms of service and other agreements posted on such
websites.

8.2. Links to the Platform. Unless otherwise set forth in a written agreement
between you and HelloTech, you must adhere to HelloTech’s linking policy as
follows: (a) the appearance, position and other aspects of any link to the App
or the Site may not be such as to damage or dilute the goodwill associated with
HelloTech’s or its licensors’ names and trademarks; (b) the appearance, position
and other attributes of the link may not create the false appearance that your
organization or entity is sponsored by, affiliated with, or associated with
HelloTech; and (c) when selected by a User, the link to the Site must display
the Site on full-screen and not within a “frame” on the linking website.
HelloTech reserves the right to revoke its consent to the link at any time and
in its sole discretion (including any link on any social media networking
platform). Furthermore, HelloTech reserves the right to revoke or modify any
link (including any vanity link) to the Platform or otherwise related to your
Account (including any link on any social media networking platform).


9. HelloTech Intellectual Property

9.1. Trademarks. The HelloTech name and logo are trademarks and service marks of
HelloTech. Unless permitted in a separate written agreement with HelloTech, you
do not have the right to use any of HelloTech’s trademarks, service marks or
logos and your unauthorized use of any of these may be a violation of federal
and state trademark laws.

9.2. Ownership. You acknowledge and agree that HelloTech, or its licensors, owns
all right, title and interest in and to the Platform, including all intellectual
property, industrial property and proprietary rights recognized anywhere in the
world at any time and that the Platform is protected by United States and
international copyright laws. Further, you acknowledge that the Platform may
contain information that HelloTech has designated as confidential and you agree
not to disclose such information without HelloTech’s prior written consent.

9.3. Feedback. You may choose to, or HelloTech may invite you to, submit
comments, bug reports, ideas or other feedback about the Platform or any
modifications, features or improvements thereto (“Feedback”). You agree that
HelloTech shall own any and all Feedback and HelloTech shall have the right to
use, in any manner and for any purpose whatsoever, any and all Feedback. You
hereby assign to HelloTech all right, title and interest that you may acquire in
and to any Feedback.

9.4. Repeat Infringer Policy; Copyright Complaints. In accordance with the
Digital Millennium Copyright Act and other applicable law, we have adopted a
policy of terminating, in appropriate circumstances, the accounts of Users who
repeatedly infringe the intellectual property rights of others. If you believe
that anything on our Platform infringes any copyright that you own or control,
you may notify HelloTech as follows:

To:HelloTech Copyright AgentAddress:900 Hilgard Ave. Los Angeles, CA
90024Telephone Number:1-800-640-9005 E-Mail Address:support@hellotech.com

Such notice must contain the following information:

 * your address, telephone number, and email address;
 * a description of the copyrighted work that you claim has been infringed;
 * a description of where the alleged infringing material is located;
 * a statement by you that you have a good faith belief that the disputed use is
   not authorized by you, the copyright owner, its agent, or the law;
 * an electronic or physical signature of the person authorized to act on behalf
   of the owner of the copyright interest; and
 * a statement by you, made under penalty of perjury, that the above information
   in your notice is accurate and that you are the copyright owner or authorized
   to act on the copyright owner’s behalf.


10. Privacy Policy

By accepting these Terms or using the Platform, you represent that you have read
and consent to our Privacy Policy in addition to these Terms. HelloTech may
revise the Privacy Policy at any time, and a link to the new versions will be
posted on the Site. If at any point you do not agree to any portion of the
Privacy Policy, you must immediately stop using the Platform. By using the
Platform, you agree to the then-current versions of these Terms and Privacy
Policy, which will be posted on the Site.


11. Location

The Platform is operated by HelloTech in the United States. In order for us to
provide our Platform, you agree that we may transfer, use and store information
about you in the United States and other countries, where you may not have the
same rights and protections as you do under local law. If you choose to access
the Platform from a location outside of the United States, you do so on your own
initiative and you are responsible for compliance with applicable local laws;
provided, however, that the Platform is not available to, and should not be
accessed and used by, residents of the European Economic Area.


12. Submitted Content

12.1. HelloTech is not the source of, does not verify or endorse and takes no
responsibility for the content of communications made using the Platform or any
materials submitted or made available through the Platform via any function
which allows a User to post or share content (which shall include, without,
limitation, any photograph, image or other visual likeness of you) (“Submitted
Content”). By using the Platform, you agree that your Submitted Content may be
viewable by other Users. Submitted Content is entirely the responsibility of the
person from whom such content originated. You therefore may be exposed to
content that is offensive, unlawful, harmful to minors, obscene, indecent or
otherwise objectionable. Submitted Content may be protected by intellectual
property rights owned by third parties. You are responsible for the content you
choose to communicate and access using the Platform. In particular, you are
responsible for ensuring that you do not submit material that (a) is protected
by copyright, contains trade secrets or otherwise is subject to third party
proprietary rights, including privacy and publicity rights, unless you are the
owner of such rights or have permission from the rightful owner; (b) is false or
is a misrepresentation; (c) is offensive, unlawful, harmful to minors, obscene,
defamatory, libelous, threatening, pornographic, harassing, hateful, racially or
ethnically offensive, or that encourages conduct that would be considered a
criminal offense, gives rise to civil liability, violates any law, or is
otherwise objectionable; or (d) impersonates another person. HelloTech may in
its sole discretion block, prevent delivery of or otherwise remove the content
of communications as part of its effort to protect the Platform or its Users, or
otherwise enforce the terms of these Terms. Further, HelloTech may in its sole
discretion remove such content and terminate your Account if you submit any
content that is in breach of these Terms. You acknowledge that HelloTech has the
right to pre- screen your Submitted Content but has no obligation to do so. At
HelloTech’s sole discretion, any Submitted Content may be included in the
Platform in whole or in part in modified form.

12.2. HelloTech does not claim ownership of any of your Submitted Content. With
respect to all of your Submitted Content, you grant HelloTech a perpetual,
irrevocable, non-terminable, worldwide, royalty-free, sublicensable, fully
paid-up, non-exclusive and transferable license to use, reproduce, distribute,
prepare derivative works of, display, modify, copy and perform the Submitted
Content or any part of the Submitted Content in connection with the Platform and
HelloTech’s (and its successors’ and affiliates’) business, including, without
limitation, for promoting, marketing and redistributing part or all of the
Platform (and derivative works thereof) in any and all media formats and through
any and all media channels. You also hereby grant each User a non-exclusive
license to access your Submitted Content through the Platform while the
Submitted Content is made available through the Platform. You may take down any
of your Submitted Content at any time; however, you acknowledge and agree, that
HelloTech may still have access to such Submitted Content and that the above
license granted by you to HelloTech will remain in effect despite your removal
of the Submitted Content from the Platform. You hereby represent, warrant and
covenant that any Submitted Content you provide does not include anything
(including, but not limited to, text, images, music or video) to which you do
not have the full right to grant the license specified in this Section.

12.3. You acknowledge that your Submitted Content is your sole responsibility.
You agree that, under no circumstances, will HelloTech be liable in any way for
any Submitted Content, including, but not limited to, any errors or omissions in
any Submitted Content, or any loss or damage of any kind incurred as a result of
the use or distribution of any Submitted Content transmitted or otherwise made
available via the Platform.


13. Utilizing Your Computer or Other Device.

Some of the benefits of the Platform require the Platform to access information
on your computer or other applicable device. You hereby grant permission for the
Platform to monitor your computer or other applicable device (including, but not
limited to, your device’s memory) and to communicate information, including,
without limitation, your Account information, to HelloTech’s servers for the
purposes of analyzing your device’s performance during use of the Platform.
Additionally, the Platform will utilize the processor, bandwidth and hard drive
(or other memory or storage hardware) and/or cache of your computer or other
applicable device for the limited purpose of facilitating the communication
between, and the transmittal of data, content, services or features to, you and
other users, and to facilitate the operation of the network of computers running
instances of the Platform.


14. Mobile Messaging Terms and Conditions

14.1 By agreeing to these Terms or using the Platform, you also agree to receive
communications from us, including via email, text message (to the extent
permitted by applicable law), calls, and browser notifications. Communications
from us may include responses to your inquiries, operational communications
concerning your orders, requests for feedback, or marketing materials.

14.2 HelloTech offers a mobile messaging program (the “Program”), which you
agree to use and participate in subject to these Mobile Messaging Terms and
Conditions (for purposes of this Section 14, the “Mobile Messaging Terms”). By
opting-in to or participating in any of our Programs, you accept and agree to
these Terms, including, without limitation, your agreement to resolve any
disputes with us through binding, individual-only arbitration, as detailed in
Section 19 (Binding Arbitration) below. These Mobile Messaging Terms are limited
to the Program and is not intended to modify other Terms or privacy policy that
may govern the relationship between you and HelloTech in other contexts.

14.3 Opt-In. The Program allows you to receive SMS/MMS mobile messages by
affirmatively opting-into the Program, such as through online enrollment forms.
Regardless of the opt-in method you utilized to join the Program, you agree that
these Mobile Messaging Terms apply to your participation in the Program, and you
acknowledge and agree that your information may be shared with third-party
service providers who help us administer the Program. By participating in the
Program, you agree to receive auto-dialed or prerecorded marketing mobile
messages at the phone number associated with your opt-in. While you consent to
receive messages sent using an auto-dialer, the foregoing shall not be
interpreted to suggest or imply that any or all of our mobile messages are sent
using an automatic telephone dialing system (“ATDS” or “auto-dialer”). Message
and data rates may apply.

14.4 Opt-Out. If you do not wish to continue participating in the Program or no
longer agree to these Mobile Messaging Terms, you agree to reply STOP to any
mobile message from HelloTech in order to opt out of the Program. You may
receive an additional mobile message confirming your decision to opt out. You
understand and agree that the foregoing option is the only reasonable method of
opting out. You also understand and agree that any other method of opting out,
including, but not limited to, texting words other than the word STOP or
verbally requesting one of our employees to remove you from our list, is not a
reasonable means of opting out.

14.5 Duty to Notify and Indemnify. If at any time you intend to stop using the
mobile telephone number that has been used to subscribe to the Program,
including canceling your service plan or selling or transferring the phone
number to another party, you agree that you will complete the User Opt-Out
process set forth above prior to ending your use of the mobile telephone number.
You understand and agree that your agreement to do so is a material part of
these Terms. You further agree that, if you discontinue the use of your mobile
telephone number without notifying HelloTech of such change, you agree that you
will be responsible for all costs (including attorneys’ fees) and liabilities
incurred by HelloTech, or any party that assists in the delivery of the mobile
messages, as a result of claims brought by individual(s) who are later assigned
that mobile telephone number. This duty and these Mobile Messaging Terms shall
survive any cancellation or termination of your agreement to participate in any
of our Programs. YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US
HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF
A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY
UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, OR SIMILAR STATE
AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US
ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

14.6 Program Description. Without limiting the scope of the Program, users that
opt-in to the Program can expect to receive messages concerning Booking updates,
requests for feedback, and the marketing and sale of products, services, and
events.

14.7 Cost and Frequency. Message and data rates may apply. The Program may
involve recurring mobile messages, and additional mobile messages may be sent
periodically based on your interaction with HelloTech.

14.8 MMS Disclosure. The Program will send SMS TMs (terminating messages) if
your mobile device does not support MMS messaging.

14.9 Our Disclaimer of Warranty. The Program is offered on an “as-is” basis and
may not be available in all areas at all times and may not continue to work in
the event of product, software, coverage, or other changes made by your wireless
carrier. We will not be liable for any delays or failures in the receipt of any
mobile messages connected with this Program. Delivery of mobile messages is
subject to effective transmission from your wireless service provider/network
operator and is outside of HelloTech’s control.

14.10 Participant Requirements. You must have a wireless device of your own,
capable of two-way messaging, be using a participating wireless carrier, and be
a wireless service subscriber with text messaging service. Not all cellular
phone providers carry the necessary service to participate. Check your device
capabilities for specific text messaging instructions


15. NO ENDORSEMENT; LIMITED WARRANTY; DISCLAIMER OF WARRANTIES

15.1. Although HelloTech displays information about Techs and Users and may
collect payments of Fees for Techs, such actions do not in any way constitute
HelloTech’s sponsorship or approval of any Tech. HelloTech does not endorse or
recommend any Tech, and you agree that HelloTech is not responsible for the
accuracy or completeness of information displayed through the Platform with
respect to the Techs.

15.2. HelloTech represents and warrants that the Services (a) will be performed
in a good and workmanlike manner, using the degree of skill, care, and judgment
consistent with customarily accepted good business practices, and (b) will be
free from defects. This limited warranty is valid for a period of ninety (90)
days following the date the Services were performed. To make a claim under this
limited warranty for any Services performed, contact us at support@hellotech.com
and we will arrange for a Tech to re-perform the Services. Such re-performance
shall be the sole remedy for any claims made under this limited warranty.

15.3. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE PLATFORM IS AT YOUR SOLE
RISK AND THAT, EXCEPT AS SET FORTH IN SECTION 15.2, (A) THE PLATFORM IS PROVIDED
ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY
KIND, EITHER EXPRESS OR IMPLIED, (B) TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, HELLOTECH EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS
INCLUDING, WITHOUT LIMITATION, WARRANTIES AND CONDITIONS OF SATISFACTORY
QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,
AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, (C) HELLOTECH MAKES
NO WARRANTY AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY OF ANY MATERIALS,
INFORMATION OR DATA AVAILABLE THROUGH, OR THE PERFORMANCE OF, THE PLATFORM, AND
(D) HELLOTECH DOES NOT REPRESENT OR WARRANT THAT (I) YOU WILL BE ABLE TO ACCESS
OR USE THE PLATFORM AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; (II) THAT
OPERATION OF THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE;
(III) YOUR USE OF THE PLATFORM WILL MEET YOUR REQUIREMENTS; (IV) DEFECTS IN THE
OPERATION OF THE PLATFORM WILL BE CORRECTED; OR (V) THE PLATFORM IS FREE OF
VIRUSES OR OTHER HARMFUL COMPONENTS.

15.4. TECHS ARE NOT REPRESENTATIVES OR AGENTS OF HELLOTECH. EXCEPT FOR CERTAIN
REMOTE TECHNICAL SUPPORT, HELLOTECH DOES NOT PROVIDE TECHNICAL SUPPORT SERVICES,
AND DOES NOT EMPLOY OR ENGAGE INDIVIDUALS TO PROVIDE TECHNICAL SUPPORT SERVICES.
USERS HEREBY ACKNOWLEDGE THAT HELLOTECH DOES NOT SUPERVISE, DIRECT, CONTROL OR
MONITOR A TECH’S WORK AND, EXCEPT AS SET FORTH IN SECTION 15.2, EXPRESSLY
DISCLAIMS ANY RESPONSIBILITY AND LIABILITY FOR THE WORK PERFORMED IN ANY MANNER,
INCLUDING, BUT NOT LIMITED TO, COMPLIANCE WITH ANY LAW, REGULATION, OR CODE.

15.5. CUSTOMER IS RESPONSIBLE FOR (A) OBTAINING ALL PERMITS, LICENSES AND OTHER
PERMISSIONS, IF ANY, THAT MAY BE REQUIRED TO BE OBTAINED FOR THE REPESECTIVE
SERVICES TO BE PERFORMED, AND (B) CONFIRMING THAT ANY TECH PERFORMING SERVICES
FOR SUCH CUSTOMER POSSESSES ALL REQUISITE PERMITS AND TRADE LICENSES THAT MAY BE
REQUIRED FOR THE PERFORMANCE OF SUCH SERVICES. HELLOTECH ASSUMES NO
RESPONSIBILITY FOR A CUSTOMER’S FAILURE TO OBTAIN OR CONFIRM SUCH PERMITS,
LICENSES OR PERMISSIONS OR OTHERWISE COMPLY WITH ANY APPLICABLE LAWS, RULES OR
REGULATIONS. WE ENCOURAGE YOU TO CONFIRM ANY SUCH REQUIREMENTS AND TO ASK TO SEE
A COPY OF ANY LICENSES IF APPLICABLE.

15.6.  NEITHER HELLOTECH NOR ITS PARENTS, AFFILIATES OR LICENSORS, INCLUDING
THEIR RESPECTIVE DIRECTORS, OFFICERS, STOCKHOLDERS, AGENTS, INVESTORS,
SUBSIDIARIES, ATTORNEYS, REPRESENTATIVES, INSURERS, EMPLOYEES, AGENTS,
SUCCESSORS AND ASSIGNS (HEREINAFTER REFERRED TO COLLECTIVELY AS “HELLOTECH
PARTIES”) IS RESPONSIBLE FOR THE CONDUCT, ACTS, OR OMISSIONS, WHETHER ONLINE OR
OFFLINE, OF ANY USER OF THE PLATFORM AND YOU HEREBY RELEASE HELLOTECH PARTIES
FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, OR DAMAGES OF EVERY KIND AND
NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED,
ARISING OUT OF OR IN ANY WAY CONNECTED WITH HELLOTECH OR THE PLATFORM.

15.7. HELLOTECH ONLY ENABLES CONNECTIONS BETWEEN USERS AND IS NOT RESPONSIBLE
FOR THE PERFORMANCE OR COMMUNICATIONS OF USERS, NOR DOES IT HA VE CONTROL OVER
THE QUALITY, TIMING, LEGALITY, FAILURE TO PROVIDE, OR ANY OTHER ASPECT
WHATSOEVER OF AGREEMENTS BETWEEN USERS, TECHS, CUSTOMERS, NOR OF THE INTEGRITY,
RESPONSIBILITY, COMPETENCE, QUALIFICATIONS, OR ANY OF THE ACTIONS OR OMISSIONS
WHATSOEVER OF ANY USERS, OR OF ANY RATINGS PROVIDED BY USERS WITH RESPECT TO
EACH OTHER. HELLOTECH DISCLAIMS ANY AND ALL LIABILITY RELATING TO YOUR
INTERACTIONS WITH ANY TECH(S), CUSTOMER(S) OR OTHER USER(S). ANY REPRESENTATIONS
MADE TO YOU BY ANY TECH(S) ARE MADE SOLELY AT THE DISCRETION OF THE TECH AND
HELLOTECH HAS NO WAY TO MONITOR OR VALIDATE, AND SHALL NOT BE RESPONSIBLE OR
LIABLE IN ANY WAY FOR, ANY REPRESENTATIONS OR STATEMENTS MADE TO YOU BY THE
TECH(S). YOU UNDERSTAND AND ACKNOWLEDGE THAT HELLOTECH SHALL HAVE NO LIABILITY
TO YOU FOR ANY STATEMENTS OR REPRESENTATIONS MADE BY THE TECH TO YOU AS A RESULT
OF YOUR USE OF THE PLATFORM.


16. LIMITATION ON LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HELLOTECH AND THE OTHER
HELLOTECH PARTIES SHALL NOT BE LIABLE TO YOU UNDER ANY CONTRACT, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES,
INCLUDING LOSS OF PROFITS, USE, DATA OR GOODWILL, ARISING OUT OF OR IN ANY WAY
CONNECTED WITH ACCESS TO OR USE OF THE PLATFORM, EVEN IF HELLOTECH OR THE OTHER
HELLOTECH PARTIES HAVE BEEN ADVISED OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY
OF ANY SUCH LOSSES OR DAMAGES. WITHOUT LIMITING THE FOREGOING, TO THE MAXIMUM
EXTENT PERMITTED BY LAW, IN NO CASE SHALL THE LIABILITY OF HELLOTECH OR ANY OF
THE OTHER HELLOTECH PARTIES EXCEED, IN THE AGGREGATE, THE GREATER OF FIVE
HUNDRED DOLLARS ($500) OR THE FEES ACTUALLY PAID BY YOU FOR THE SERVICES.
THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER
OTHER PROVISIONS OF THESE TERMS HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE OR
IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR
LIMITED LIABILITY OR EXCLUSION OF CERTAIN WARRANTIES, CONDITIONS OR
REPRESENTATIONS SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU. YOU
ACKNOWLEDGE AND UNDERSTAND THAT THE DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF
LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE AGREEMENT BETWEEN THE
PARTIES HERETO, THAT THE PARTIES HAVE RELIED UPON SUCH DISCLAIMERS, EXCLUSIONS
AND LIMITATIONS OF LIABILITY, AND THAT ABSENT SUCH DISCLAIMERS, EXCLUSIONS AND
LIMITATIONS OF LIABILITY, THE TERMS AND CONDITIONS OF THESE TERMS WOULD BE
SUBSTANTIALLY DIFFERENT.


17. Indemnification

You agree to defend, indemnify and hold HelloTech and the other HelloTech
Parties harmless from and against any and all claims, demands, liabilities
damages and losses including, without limitation, reasonable attorneys’ fees,
resulting from or arising out of (a) your use of the Platform; or (b) your
breach of these Terms or any other policies that HelloTech may issue for the
Platform from time to time. You further agree to cooperate as required by
HelloTech in the defense of any claim. HelloTech reserves the right to assume
the exclusive defense and control of any matter subject to indemnification by
you, and you will not in any event settle any claim without the prior written
consent of HelloTech.


18. Governing Law; Jurisdiction

These Terms are governed by California law, without regard to conflict of laws
principles. The application of the United Nations Convention on Contracts for
the International Sale of Goods is expressly excluded. You and HelloTech agree
that, except as otherwise provided in Section 19 below, the state and federal
courts located in Los Angeles, California will have exclusive jurisdiction of
all disputes arising out of or related to these Terms or your use of the
Platform and agree to submit to the personal jurisdiction and venue of these
courts. Notwithstanding the foregoing, HelloTech shall be allowed to apply for
equitable remedies (including injunctions) in any jurisdiction.


19. Binding Arbitration

19.1. Arbitration Procedures. You and HelloTech agree that, except as provided
in Section 19.4 below, all disputes, controversies and claims related to these
Terms or the Platform (each a “Claim”) shall be finally and exclusively resolved
by binding arbitration, which may be initiated by either party by sending a
written notice requesting arbitration to the other party. Any election to
arbitrate by one party shall be final and binding on the other. The arbitration
will be conducted under the Streamlined Arbitration Rules and Procedures of JAMS
that are in effect at the time the arbitration is initiated (the “JAMS Rules”)
and under the terms set forth in these Terms. In the event of a conflict between
the terms set forth in this Section 19 and the JAMS Rules, the terms in this
Section 19 will control and prevail. Except as otherwise set forth in Section
19.4, you may seek any remedies available to you under federal, state or local
laws in an arbitration action. As part of the arbitration, both you and
HelloTech will have the opportunity for discovery of non-privileged information
that is relevant to the Claim. The arbitrator will provide a written statement
of the arbitrator’s decision regarding the Claim, the award given and the
arbitrator’s findings and conclusions on which the arbitrator’s decision is
based. The determination of whether a Claim is subject to arbitration shall be
governed by the Federal Arbitration Act and determined by a court rather than an
arbitrator. Except as otherwise provided in these Terms, (a) you and HelloTech
may litigate in court to compel arbitration, stay proceedings pending
arbitration, or confirm, modify, vacate or enter judgment on the award entered
by the arbitrator; and (b) the arbitrator’s decision shall be final, binding on
all parties and enforceable in any court that has jurisdiction, provided that
any award may be challenged if the arbitrator fails to follow applicable law.

19.2. Location.The arbitration will take place in Los Angeles, California,
unless the parties agree to video, phone or internet connection appearances.

19.3. LIMITATIONS. YOU AND HELLOTECH AGREE THAT ANY ARBITRATION SHALL BE LIMITED
TO THE CLAIM BETWEEN HELLOTECH AND YOU INDIVIDUALLY. YOU AND HELLOTECH AGREE
THAT (A) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A
CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; (B) THERE IS NO RIGHT
OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE
CAPACITY OR AS A PRIVATE ATTORNEY GENERAL; AND (C) NO ARBITRATION SHALL BE
JOINED WITH ANY OTHER ARBITRATION.

19.4. Exceptions to Arbitration. You and HelloTech agree that the following
Claims are not subject to the above provisions concerning negotiations and
binding arbitration: (a) any Claim seeking to enforce or protect, or concerning
the validity of, any of HelloTech’s intellectual property rights; (b) any Claim
related to, or arising from, allegations of theft, piracy, invasion of privacy
or unauthorized use; and (c) any claim for equitable relief. In addition to the
foregoing, either party may assert an individual action in small claims court
for Claims that are within the scope of such court’s jurisdiction in lieu of
arbitration.

19.5. Arbitration Fees. If you initiate arbitration for a Claim, you will need
to pay the JAMS arbitration initiation fee. If we are initiating arbitration for
a Claim, we will pay all costs charged by JAMS for initiating the arbitration.
All other fees and costs of the arbitration will be charged pursuant to the JAMS
Rules.

19.6. Severability. You and HelloTech agree that if any portion of this Section
19 is found illegal or unenforceable (except any portion of Section 19.4), that
portion shall be severed and the remainder of the Section shall be given full
force and effect. If Section 19.4 is found to be illegal or unenforceable then
neither you nor HelloTech will elect to arbitrate any Claim falling within that
portion of Section 19.4 found to be illegal or unenforceable and such Claim
shall be exclusively decided by a court of competent jurisdiction within Los
Angeles, California, United States of America, and you and HelloTech agree to
submit to the personal jurisdiction of that court.


20. General

20.1. No Partnership. You agree that no joint venture, partnership, employment,
or agency relationship exists between you and HelloTech as a result of these
Terms or your use of the Platform.

20.2. Assignment. HelloTech may assign its rights under these Terms to any
person or entity without your consent. The rights granted to you under these
Terms may not be assigned without HelloTech’s prior written consent, and any
attempted unauthorized assignment by you shall be null and void.

20.3. Severability. If any part of these Terms is determined to be invalid or
unenforceable, then that portion shall be severed, and the remainder of these
Terms shall be given full force and effect.

20.4. Attorneys’ Fees. In the event any litigation or arbitration is brought by
either party in connection with these Terms, except as otherwise provided in
Section 19.5, the prevailing party shall be entitled to recover from the other
party all the reasonable costs, attorneys’ fees and other expenses incurred by
such prevailing party in the litigation.

20.5. No Waiver. Our failure to enforce any provision of these Terms shall in no
way be construed to be a present or future waiver of such provision, nor in any
way affect our right to enforce the same provision at a later time. An express
waiver by HelloTech of any provision, condition or requirement of these Terms
shall not be understood as a waiver of your obligation to comply with the same
provision, condition or requirement at a later time.

20.6. Notices All notices given by you or required under these Terms shall be in
writing and sent to support@hellotech.com.

20.7. Export Administration. You must comply with all export laws and
regulations of the United States or any other country (“Export Controls”) and
you shall not export, direct or transfer any portion of the Platform, or any
direct product thereof, to any destination, person or entity restricted or
prohibited by the Export Controls.

20.8. Equitable Remedies. You acknowledge and agree that HelloTech would be
irreparably damaged if the terms of these Terms were not specifically enforced,
and therefore you agree that we shall be entitled, without bond, other security,
or proof of damages, to appropriate equitable remedies with respect to breaches
of these Terms, in addition to such other remedies as we may otherwise have
available to us under applicable laws.

20.9. Entire Agreement. These Terms, including the documents referenced in these
Terms, constitute the entire agreement between you and HelloTech with respect to
the Platform and supersede any and all prior agreements between you and
HelloTech relating to the Platform.






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