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Official TaxSlayer VITA/TCE Blog

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WELCOME TO THE VITA/TCE BLOG

VITA/TCE CUSTOMER SUPPORT: CLOSED FOR LABOR DAY

TaxSlayer offices will be closed on Monday, September 5th for Labor Day. Normal
off-season support hours will resume on Tuesday, September 6th at 8am

Read More...
03 Feb 22 Kim Manuel

SUBMISSION PAGE: ABILITY TO COLLAPSE THE RIGHT PANEL

Just a reminder that we have added the ability to collapse the right panel while
you are working in the efile section if the screen is visible to the

Read More...
03 Feb 22 Kim Manuel

PRO ONLINE 2021: SUBMISSION PAGE “UNDEFINED” ERROR WHEN SAVING OR TRANSMITTING
RETURN [RESOLVED]

Scenario: I have completed the e-file section and I receive the red error
banner with no explanation when trying to Save & Exit or Transmit the

Read More...
03 Feb 22 Kim Manuel

CONTACTING VITA/TCE SUPPORT: TIP FOR GETTING A QUICKER RESOLUTION

EVERY email you submit to VITA/TCE support should include at least one of the
following EFIN -or- SIDN Last 4 of the TP SSN (if reason for contact is

Read More...
03 Feb 22 Kim Manuel

RELEASE NOTES: FEBRUARY 3RD – IA, MN, NE, NM, OH & WV

The site will be placed in maintenance on Thursday, February 3rd, beginning at
5:00am ET to release the below update(s). Note that deployments may tak

Read More...
02 Feb 22 Kim Manuel

PRO ONLINE 2021: SIGNATURE AREAS ON THE SUBMISSION PAGE

We are getting several inquiries on the purpose of the signature areas on the
Submission Page; What is the purpose of the Taxpayer Signature block? It

Read More...
02 Feb 22 Kim Manuel

SEND STATE ONLY — QUICK REMINDER

Send State Only has been activated. Remember, you must select an e-file option
for the Federal Return Type. Note: By popular demand, we removed th

Read More...
02 Feb 22 Kim Manuel

USERNAME PROCEDURES: AS VOLUNTEERS BEGIN USING YOUR PRODUCTION SITE

If you are a volunteer for a site and your username is marked as “Inactive” when
you attempt to login, you MUST contact your site administ

Read More...
02 Feb 22 Kim Manuel

PRO ONLINE 2021 SECURITY TEMPLATE: DO NOT FORCE RETURN REVIEW

The redesign of the e-file section has caused some confusion over when to use
the security template option of “Do not Force Return Review”

Read More...
29 Jan 22 Kim Manuel

CUSTOMER PORTAL: MAKING A DOCUMENT AVAILABLE TO THE PORTAL

Scenario: I upload a PDF to scanned documents and I do not have the option for
“Add to Customer Portal” Solution: The taxpayer needs t

Read More...
29 Jan 22 Kim Manuel

CUSTOMER PORTAL: FAILED TO SEND DOCUMENT MESSAGE

Scenario: You selected Send Document from the Submission page and received the
Failed to Send Document Message box Solution: The taxpayer has not

Read More...
29 Jan 22 Kim Manuel

PRO ONLINE 2021: TIPS FOR PRINTING FROM THE SUBMISSION PAGE

Scenario: I do not see a PDF after the completion of the green progress bar
Solution: The PDF will open in a new tab. Look for the browser messa

Read More...
29 Jan 22 Kim Manuel

STATUS OF E-FILE AVAILABILITY

Current year 1040, 1040NR, 1040PR = On Current year 1040X = ETA week of 2/6
Current year State Only = 1/31 2020 1040, 1040NR, 1040PR, 1040X and Stat

Read More...
29 Jan 22 Kim Manuel

MESSAGE FROM ARIZONA: PAUSE IN ACKS

Software vendors received the below messaging from Arizona. No acks will be
returned until Monday morning after 8am MST. “Arizona’s MeF Pr

Read More...
24 Jan 22 Kim Manuel

IRS REJECTS: WHAT IS TRENDING

IND-181-01: The Primary Taxpayer did not enter a valid Identity Protection
Personal Identification Number (IP PIN). Please visit www.irs.gov/getanippi

Read More...
24 Jan 22 Kim Manuel

PRO ONLINE 2021: RETURNS MARKED PAPER DISPLAYS THE TRANSMIT RETURN OPTION

Scenario: The return has been marked as paper, but the transmit return option
is enabled Note: Selecting it does not transmit the return, it displ

Read More...
24 Jan 22 Kim Manuel

PRO ONLINE 2021: FEES DISPLAY IN E-FILE SECTION

If your site is utilizing the Fees feature to track fees saved to the taxpayer,
you will notice this information in a couple of new places this year.

Read More...
24 Jan 22 Kim Manuel

RELEASE NOTES: JANUARY 24TH – MN & NY

The site will be placed in maintenance on Monday, January 24th, beginning at
5:00am ET to release the below update(s). Note that deployments may take

Read More...
19 Jan 22 Kim Manuel

SCANNED DOCUMENTS: FILE NAME RESTRICTIONS

Preparer’s uploading documents to scanned documents inside the application Must
be a PDF Cannot use a period (.) in the file name kim.my.file.pd

Read More...
19 Jan 22 Kim Manuel

PRO ONLINE 2021: IDENTIFYING RETURNS THAT NEED TO BE OPENED PRIOR TO SUBMITTING
E-FILES

VITA/TCE sites that prepared tax returns prior to January 24, 2022 will need to
open the returns prior to transmitting to TaxSlayer. This will ensur

Read More...
19 Jan 22 Kim Manuel

CUSTOMER PORTAL: WHAT’S NEW

We delivered the following enhancements to Customer Portal Removed the preparer
email address from the Customer Portal link email Preparers that have

Read More...
19 Jan 22 Kim Manuel

CUSTOMER PORTAL: WHICH EMAIL DO I USE FOR MFJ RETURNS?

Question: What email address should I use to setup the customer portal for a
MFJ return? Answer: It doesn’t matter which one you choose. C

Read More...
23 Mar 21 Kim Manuel

AMERICAN RESCUE ACT: UNEMPLOYMENT EXCLUSION INSTRUCTIONS POSTED (UPDATE 3/26)

Update: We have updated the tax calculations to reflect the information below.
As the IRS issues further guidance regarding UCE, we will make the

Read More...
23 Mar 21 Kim Manuel

AMERICAN RESCUE ACT: PREVIOUSLY FILED RETURNS WITH UCE (UNEMPLOYMENT) – IRS
GUIDANCE

The IRS has officially posted the following information regarding returns
previously filed and accepted with Unemployment. If you have already filed y

Read More...
23 Mar 21 Kim Manuel

AMERICAN RESCUE ACT — IDENTIFYING POTENTIAL RETURNS (UPDATE 3/23)

Update 3/23: The 1099G column is NOW populating YES for returns that have not
been electronically filed. You may need this information for the st

Read More...
23 Mar 21 Kim Manuel

RELEASE NOTES: MARCH 23RD – CA, CO, MD & MN

The site will be placed in maintenance on Tuesday, March 23rd, beginning at
5:00am ET to release the below update(s). Note that deployments may take u

Read More...
11 Mar 21 Craig Smith

VOLUNTEER TIME: ALL PARTNER CALL NOTES – 3/11/21

Below are bullet points from our opening presentation of the All Partner Call
before opening up for Q&A from the field. Q&A notes are at the b

Read More...
11 Mar 21 Craig Smith

MESSAGE FROM VT: ISSUE IN SENDING ACKS

We received the below message from VT when asked if they were experiencing any
issues in sending acks. As additional information is provided, we will

Read More...
11 Mar 21 Craig Smith

MESSAGE FROM CO: ISSUE SENDING ACKS (UPDATE)

3/19/2021 Update from Colorado. “Our developers are testing the solution for the
MeF acknowledgments that were not generated and sent for a few

Read More...
11 Mar 21 Craig Smith

1040NR — E-FILE ERROR (RESOLVED)

3/15/2021: This has been resolved 3/12/2021 The fix for this is scheduled to
deploy the morning of Monday, March 15th. 1040-NR returns should

Read More...
26 Feb 21 Craig Smith

OREGON RETURNS BREAKING THE CALC [RESOLVED]

3/1/21 – This issue has been resolved. Issue 5595 was opened to address an issue
within Oregon returns. Some returns that have an Oregon return

Read More...
26 Feb 21 Craig Smith

MESSAGE FROM MO: REJECT CODE MO1040-0022

Software vendors received the below message from Missouri today. If your site(s)
has any MO returns with the mentioned Reject Code, please hold these

Read More...
26 Feb 21 Craig Smith

FSA KIOSK URL SITES — MFA VIA TEXT MESSAGING [RESOLVED]

3:10 pm ET: MFA via text messaging has been restored 10:50am ET As our
engineers continue to work with the service provider, MFA via Text has

Read More...
26 Feb 21 Craig Smith

MESSAGE FROM CONNECTICUT: REJECTED RETURNS [RESOLVED]

2/26/2021 Connecticut has resolved their issue with the IRS. CT e-files can
resume at this time. If you have any CT returns rejected with Reject Code:

Read More...
26 Feb 21 Craig Smith

RELEASE NOTES: FEBRUARY 26TH – 1099-NEC & CA

The site will be placed in maintenance on Friday, February 26th, beginning at
5:00am ET to release the below update(s). Note that deployments may take

Read More...
23 Feb 21 Kim Manuel

VTA 2021-02 CERTIFICATION TESTING AND USING PRACTICE LAB – UPDATE

VITA/TCE Volunteer Tax Alert VTA 2021-02 Certification Testing and Using
Practice Lab – UPDATE Purpose Volunteers should use caution when comple

Read More...
23 Feb 21 Kim Manuel

VITA 2021-06 VALIDATING PRIOR YEAR ADJUSTED GROSS INCOME FOR 2020 ELECTRONIC TAX
RETURN

VITA/TCE Volunteer Tax Alert VTA 2021-06, Validating Prior Year Adjusted Gross
Income for 2020 Electronic Tax Return Purpose: To provide information t

Read More...
23 Feb 21 Kim Manuel

VTA 2021-04 PUBLICATION 4012 UPDATE

VITA/TCE Volunteer Tax Alert VTA 2021-04 Publication 4012 Update Purpose:
Publication 4012, VITA/TCE Volunteer Resource Guide (Rev. 1-2021), is now av

Read More...
23 Feb 21 Kim Manuel

VTA 2021-03 PRODUCT UPDATES AND NEW LEGISLATION

VITA/TCE Volunteer Tax Alert VTA 2021-03 Product Updates and New Legislation
Purpose: Publication 4491-X, VITA/TCE Training Supplement, is now availab

Read More...
23 Feb 21 Kim Manuel

VTA 2021-01 CERTIFICATION TESTING AND USING PRACTICE LAB – UPDATE

VTA 2021-01 Certification Testing and Using Practice Lab Purpose Volunteers
should use caution when completing their certification tests using the Pra

Read More...
23 Feb 21 Kim Manuel

FSA KIOSK URL SITES — HOW DO I SUPPORT MY TAXPAYERS

Read More...
17 Feb 21 Kim Manuel

8867 – I LOADED IT BUT I DON’T WANT IT TO PRINT

Scenario: The preparer loaded Form 8867 to ensure the taxpayer qualified for
EITC, but they do not want it to print with the return Solution: Use

Read More...
17 Feb 21 Kim Manuel

REJECT CODE R0000-905-01: WHAT STEPS SHOULD THE SITE TAKE?

Reject Code R0000-905-01 Message Electronic Filing Identification Number (EFIN)
in the Return Header must be listed in the e-File database and in ac

Read More...
17 Feb 21 Kim Manuel

2020 — SETTING UP AD HOC SITES

Ad Hoc Site Scenario: Site has a “main” site and also has one or more “ad hoc”
site . The main site has an EFIN and SIDN (Snnnnnnn01) Ad Hoc s

Read More...
17 Feb 21 Kim Manuel

STATE RETURNS: DO NOT MAIL BANNERS

Many states require print approvals, as well as approval for electronic filing.
Due to the significant changes in tax law changes due to the COVID19

Read More...
17 Feb 21 Kim Manuel

HOW DO I RETRIEVE MY IP PIN?

As you are working with your taxpayers either via your virtual model or those
using the FSA Kiosk URLs, you should be reminding your taxpayers/clients

Read More...
17 Feb 21 Kim Manuel

RELEASE NOTES: FEBRUARY 17TH – DE, F8915-E, ID, IA, ME, MO & WV

The site will be placed in maintenance on Wednesday, February 17th, beginning at
5:00am ET to release the below update(s). Note that deployments may t

Read More...
16 Feb 21 Craig Smith

UNEXPECTED PROGRAM ERROR: 1099-R [RESOLVED]

Update 2/16/21: The fix is scheduled to be deployed tomorrow morning during our
deploy window (2/17/21). The program is generating an Unexpected Reque

Read More...
16 Feb 21 Kim Manuel

MESSAGE FROM ARIZONA ABOUT ACKNOWLEDGEMENTS

Software vendors received the below message from the Arizona Department of
Revenue. “Arizona MeF is experiencing intermittent and slow performan

Read More...
16 Feb 21 Craig Smith

MESSAGE FROM UTAH ABOUT ACKNOWLEDGEMENTS FROM 2/12/21 [UPDATE]

Update 2/17/21 from Utah. “This issue has been resolved and all submissions have
been acknowledged.” Software vendors received the below m

Read More...
16 Feb 21 Craig Smith

VITA/TCE KIOSK URL SITES — REMINDER

This is a reminder to make sure you communicate your site telephone number
and/or email address to the taxpayers you are emailing the FSA link to. T

Read More...
16 Feb 21 Kim Manuel

MESSAGE FROM ALABAMA ABOUT ACKNOWLEDGEMENTS [UPDATE]

February 18, 2021 Update from Alabama Department of Revenue: “We are about to
begin processing returns – acks will be sent out once the return

Read More...
16 Feb 21 Craig Smith

$24 ON INVOICE PAGE — DISPLAY ISSUE

If your site is seeing $24 on the invoice page, this is just a display issue.
It has not impact on the return.

Read More...
16 Feb 21 Kim Manuel

2020 MN AND 2020AL E-FILE HAS BEEN TURNED ON

You can now send your MN and AL returns with your federal returns. We still
have “State Only” turned off so you will need to wait to sen

Read More...
16 Feb 21 Kim Manuel

DEACTIVATING RETURNS: HOW DO I?

There are three key items you need to know in order to be able to deactivate a
return: (1) The security template assigned to your username must allow

Read More...
15 Feb 21 Kim Manuel

RELEASE NOTES: FEBRUARY 16TH – CA, IA, MN, NJ, & VA

The site will be placed in maintenance on Tuesday, February 16th, beginning at
5:00am ET to release the below update(s). Note that deployments may tak

Read More...
15 Feb 21 Kim Manuel

IRS REJECT: IND-941-01 (WHAT DOES THE TAXPAYER NEED TO DO?)

Reject Code IND-941-01 Message The Spouse SSN in the return has been locked
because Social Security Administration records indicate the number belon

Read More...
15 Feb 21 Kim Manuel

2020 STATE ONLY E-FILE: TEMPORARILY TURNED OFF [RESOLVED]

We have temporarily turned off state only efile to troubleshoot a problem with
the associated federal return. Scenario: You select to send the retur

Read More...
15 Feb 21 Kim Manuel

SCANNED DOCUMENTS — FAQ

Can we have documents scanned right into the TaxSlayer application or do we have
to scan them to a computer first before we can upload them into TaxSl

Read More...
15 Feb 21 Kim Manuel

E-FILE: 2020 STATE ONLY AND PRIOR YEAR E-FILE

We have turned on the following e-file services: 2020 State Only (exception is
MN and AL, the fix for this should be released on 2/16) 2019 1040 and s

Read More...
15 Feb 21 Kim Manuel

FSA KIOSK USERS: USAGE OF TINY URL AND OTHER URL SHORTENERS

Update 2/15/2021: We are hearing that other URL shortening programs may also be
“hit and miss” with their redirect services. We (TaxSl

Read More...
15 Feb 21 Kim Manuel

RELEASE NOTES: FEBRUARY 15TH – DC & PRINT UPDATE

The site will be placed in maintenance on Monday, February 15th, beginning at
5:00am ET to release the below update(s). Note that deployments may take

Read More...
10 Feb 21 Kim Manuel

CONTROLLED LAUNCH: READY, SET…SEND US YOUR 2020 E-FILES (TURNED OFF – THANK YOU)

4:22pm: We have turned the ability to submit e-files back off. We had a great
response to our request for you all to submit your e-files. We have

Read More...
10 Feb 21 Kim Manuel

CONTROLLED LAUNCH: HOLD TIGHT!!!

9:01 am EST We are looking at a couple of items and will update this post when
we are ready for you to submit e-files.

Read More...
10 Feb 21 Kim Manuel

SCANNED DOCUMENT: SECURITY TEMPLATES (RESOLVED)

Issue #5408 – Once you have edited or created a template that has the Scanned
Document feature selected, editing the template will remove the ch

Read More...
10 Feb 21 Kim Manuel

RELEASE NOTES: FEBRUARY 10TH – 1040 VIEW, F8915-E, MN, PA, RRC & WI

The site will be placed in maintenance on Wednesday, February 10th, beginning at
5:00am ET to release the below update(s). Note that deployments may t

Read More...
18 Jan 21 Kim Manuel

PRO ONLINE: PRIOR YEAR RETURNS NOT RENDERING A CALCULATION [RESOLVED]

9:00am ET: Prior year calculation issues have been resolved. We are currently
working to resolve an issue for all prior year returns that are not rend

Read More...
18 Jan 21 Kim Manuel

PRO ONLINE 2020: PRINTS [RESOLVED]

9:00am ET: Print issue has been resolved. Printing is not currently working in
TY2020. We are completing the roll out of turning on Start New Return

Read More...
18 Jan 21 Kim Manuel

1040NR STATUS OF ELECTRONICALLY FILING

The IRS will not begin taking in test returns from software vendors until March
(current schedule). During the interim, the taxpayers will need to m

Read More...
18 Jan 21 Kim Manuel

FSA KIOSK URLS

We will begin distributing the approved TY 2020 FSA URLs starting today, Monday,
January 18th. What the sites CAN do: Email the site-specific FSA link

Read More...
18 Jan 21 Kim Manuel

IRS NEWSWIRE: 2021 TAX FILING SEASON BEGINS FEB. 12; IRS OUTLINES STEPS TO SPEED
REFUNDS DURING PANDEMIC

WASHINGTON ? The Internal Revenue Service announced that the nation’s tax season
will start on Friday, Feb. 12, 2021, when the tax agency will b

Read More...
21 Feb 20 Kim Manuel

COMING SOON: UI UPGRADES TO CONFIGURATION AND OTHER AREAS OUTSIDE OF THE RETURN

Nothing to worry about, the functionality will remain the same. At some point
in the near future we will be moving away from the red and green backg

Read More...
21 Feb 20 Kim Manuel

FSA KIOSK: FSA GUIDES

Click here to download the FSA User Guide, Best Practices Guide and Chrome
troubleshooting tips. Remember: You must always start from the URL you re

Read More...
21 Feb 20 Kim Manuel

PRO ONLINE: START NEW RETURN ERRORS WITH INTERNET EXPLORER (RESOLVED)

2/25/2020 – This issue was resolved with this mornings deployment. Scenario:
The volunteer is using Internet Explorer and receives the followi

Read More...
21 Feb 20 Kim Manuel

RELEASE NOTES: FRIDAY, FEBRUARY 21ST AT 5:00AM ET

The site will be placed in maintenance on Friday, February 21st beginning at
5:00am ET to release the below update. Note that deployments may take up

Read More...
19 Feb 19 Craig Smith

TAXSLAYER PRO ONLINE: SLOWNESS REPORTED

11:47am ET – We are continuing to monitor as site performance is currently
operating at optimal levels. If anything changes, we will return and

Read More...
19 Feb 19 Craig Smith

TAXSLAYER PRO ONLINE: $18 SOFTWARE FEE – DISPLAY ISSUE ONLY (RESOLVED)

2/21/2019 – This is now resolved. We have opened Issue 2818 to correct a display
issue showing on the Submission page of some returns. The below

Read More...
19 Feb 19 Craig Smith

TAXSLAYER PRO ONLINE: ILLINOIS REJECT CODE -9999 (RESUBMIT)

Update – The latest IL schema was updated in the software before IL was ready to
begin accepting the new schema electronically. As of 2/19, thes

Read More...
19 Feb 19 Craig Smith

TAXSLAYER PRO ONLINE: MANAGEMENT REPORTS (UPDATE)

February 19th – Management Reports are now turned back on and be actively used
at your site(s). We wanted to provide an update on Management Rep

Read More...
19 Feb 19 Craig Smith

RELEASE NOTES: TUESDAY, FEBRUARY 19TH AT 5:00AM ET

The site will be placed in maintenance on Tuesday, February 19th to release the
below software updates. CALIFORNIA Correct an issue where an entry wit

Read More...
28 Jan 19 Kim Manuel

RELEASE NOTES: TUESDAY, JANUARY 29, 2018 AT 5:00 AM EST

Returns will be placed in maintenance on Tuesday, January 29th to release a
series of software updates. 2017 STATES Corrected an issue in 2017 where

Read More...
28 Jan 19 Kim Manuel

STATE E-FILES NOT CONTAINING THE SIDN (RESOLVED…ACTION REQUIRED)

Update 01/30/2019 This has been resolved, however you will need to send the
states back as “State Only” returns. How do I identify the ret

Read More...
28 Jan 19 Kim Manuel

E-FILE: WHEN WILL WE TURN IT ON?

Update 11:06 AM: We have turned on current year, 2017 and 2016 e-file for 1040
returns. We have not turned on Send State Only. Update: Current y

Read More...
28 Jan 19 Kim Manuel

SOFTWARE ORDERS — GOVERNMENT SHUTDOWN IS OVER, WHAT DO I DO?

We have processed all orders submitted to us by the IRS prior to the government
shut down and submitted to us through our interim plan during the gov

Read More...
15 Nov 18 Kim Manuel

FACT SHEET: PRACTICE LAB 2018 (UPDATED EDITION)

Updated Information Update (11/14/18) Currently, volunteers may note the
following discrepancies when preparing the test return preparation scenarios

Read More...
15 Nov 18 Kim Manuel

PRINTING INFORMATION (RESOLVED)

All years are now generating PDFs outside and inside of the tax return.

Read More...
15 Nov 18 Kim Manuel

STRESS WITH KIM AND CRAIG: TODAY IS THE DAY

Click here to complete today’s Stress Test Survey 12:00 PM EST: This year’s
first stress test will begin in 15 minutes. We are so exci

Read More...
15 Nov 18 Kim Manuel

STRESS WITH US TOMORROW, NOVEMBER 15TH WHEN: 12:15 PM – 1:30 PM EST

Each group will have an assigned time to begin the testing process and scenarios
Group A: Beginning character of Practice Lab Username: Any number

Read More...
23 May 18 Kim Manuel

RELEASE NOTES: FORM 2120 (LIVE 5/24/18)

Feature: Adding the ability to complete Form 2120 from the application
Instructions: Select the following question when completing the Dependent/Quali

Read More...
23 May 18 Kim Manuel

RELEASE NOTES: ADDING “SAVE AND ENTER ANOTHER” BUTTON TO ADDITIONAL ENTRY FORMS
(LIVE 5/24/18)

The Save and Enter Another button will be added to the following entry pages:
W-2 Interest Income Dividend Income Schedule B Other Interest 1099-R RRB

Read More...
23 May 18 Kim Manuel

RELEASE NOTES: THURSDAY, MAY 24TH @ 5:00 AM EASTERN

We will be putting the returns in maintenance mode for a series of updates on
Thursday, May 24th at 5:00 am EST. The update is subject to be resche

Read More...
23 May 18 Kim Manuel

SUGGESTION BOX: RESPONSE DOCUMENT THROUGH MAY 22ND

There are two spreadsheets Spreadsheet #1: Dedicated to application and federal
suggestions Spreadsheet #2: Dedicated to State suggestions An exampl

Read More...
23 May 18 Kim Manuel

VOLUNTEER TIME: YOU ARE INSPIRING THE NEXT GENERATION OF VOLUNTEER TAX PREPARERS

This essay was published by the New York times: Click here for entire article
BRONXVILLE, N.Y. “While I have not changed the tax system (though some

Read More...
13 Apr 18 Kim Manuel

VOLUNTEER TIME: TAX-AIDE SITE IN TORRANCE, CALIFORNIA

We want to send a “Shout out” to a Tax-Aide site in Torrance, California that
has decided to be open one day a month, post filing season,

Read More...
13 Apr 18 Kim Manuel

MESSAGE FROM SPEC: WATCH US GROW (UPDATED 4/13)

We’re in the home stretch! For the week ending 4/08/2018, we were just shy of
the 3.0M cumulative mark, but we will pass it for sure next week! We

Read More...
13 Apr 18 Kim Manuel

SUGGESTION BOX: FIRST 850 OUT OF 1300 PLUS SUGGESTIONS

The following PDF is an update on your suggestions (not all 850 have responses
yet). Don’t see your suggestion…don’t worry…suggestions will b

Read More...
13 Apr 18 Kim Manuel

VOLUNTEER TIME: GRACE WORKS MINISTRIES IN FRANKLIN, TN

This is a “shout out” to the Grace Works Ministries VITA in Franklin, TN. They
have decided to open one day a month, post filing season to help

Read More...
20 Mar 18 Kim Manuel

VOLUNTEER TIME: TULSA AREA UNITED WAY

When asked why Kristen D. volunteers for VITA, she said, “It lets me make a
difference in someone else’s life.” It’s VITA Awar

Read More...
20 Mar 18 Kim Manuel

INTRODUCING THE VITA/TCE SUGGESTION BOX!

Your ideas and suggestions are important to us. The VITA/TCE Suggestion Box is
designed for you to give us your feedback and ideas that will assist

Read More...
20 Mar 18 Kim Manuel

INFORMATION FROM SPEC HQ: POSSIBLE SCAM REPORTING OF ELDER CARE WAGES

Background: We received a report of a possible scam involving taxpayers
claiming Elder Care Wages to receive a larger refund that includes refundabl

Read More...
20 Mar 18 Kim Manuel

PRO ONLINE: 1099-R PSO EXCLUSION SUBTRACTING FROM GROSS DISTRIBUTION WHEN BOX 1
AND 2A ARE DIFFERENT (RESOLVED)

3/22/18 – RESOLVED – We recommend accessing each impacted return to verify the
1099-R and PSO exclusions are correctly reflected prior to

Read More...
20 Mar 18 Kim Manuel

PRO ONLINE: SPORADIC REPORTS OF STATE SUB-MENUS LOADING BLANK (RESOLVED)

3/19/2018 – 12:29pm ET The sporadic issues of state sub-menus opening blank
should now be resolved 3/19/2018 – 11:15am ET Development has

Read More...
16 Mar 18 Kim Manuel

PRO ONLINE: ADDING 1099-MISC INCOME TO AN EXISTING SCHEDULE C

Scenario: A schedule C has already been created for the taxpayer or spouse and
you want to add additional income to the existing schedule C. Exampl

Read More...
16 Mar 18 Kim Manuel

VOLUNTEER TIME: THE FACES OF VITA

#VITAworks in Minnesota Thank you for your volunteer Service

Read More...
16 Mar 18 Kim Manuel

IRS REJECT: IND-158

Scenario: The return was prepared for taxpayer/spouse whose between the age of
25 and 64 with Earned Income, however the IRS rejected the return fo

Read More...
16 Mar 18 Kim Manuel

VOLUNTEER TIME: SHOUT OUT TO THE UNITED WAY OF CENTRAL WEST VIRGINIA
(CHARLESTON)

In February and March, the United Way of Central West Virginia (Charleston)
hosted nine young people from AmeriCorps NCCC. Sponsored by the Corporat

Read More...
15 Mar 18 Craig Smith

PRO ONLINE: 1099-R BOX 2A NOT DISPLAYING GROSS DISTRIBUTION AMOUNT (RESOLVED)

3/21/2018 – RESOLVED We have opened Issue #1646 to correct a display issue when
first creating a 1099-R in a return. The Gross Distribution repo

Read More...
15 Mar 18 Craig Smith

QUICK ALERT: IRS EXTENDED MAINTENANCE WINDOW – 3/18/18

The IRS released a Quick Alert titled, “Extended Maintenance Window for both MeF
ATS and Production Environments”. “The MeF maintena

Read More...
15 Mar 18 Craig Smith

PRO ONLINE: RRB-1099-R, MANUAL BOX 7A ENTRY NOT CARRYING TO 1040 AS TAXABLE
(RESOLVED)

3/19/18 – This is now resolved. For any existing RRB-1099-R entries that may
have been impacted, you will need to edit each entry to re-enter th

Read More...
15 Mar 18 Craig Smith

VOLUNTEER TIME: WHY VOLUNTEER?

Goodwill of Tulsa area asked their volunteers: “Why do you volunteer for VITA?”
Click here to view Video Thank you for your volunteer se

Read More...
14 Mar 18 Kim Manuel

VOLUNTEER TIME: PROSPERITY NOW CELEBRATES VITA AWARENESS DAY VIDEO

This video URL will open up a Facebook page. You do not have to have a Facebook
Account to view the video Click here to view Video Host: Rebecca T

Read More...
14 Mar 18 Kim Manuel

VOLUNTEER TIME: SPRINGFIELD TECHNICAL COMMUNITY COLLEGE IN MASSACHUSETTS

We received a request to highlight a VITA/TCE out of Massachusetts, Springfield
Technical Community College, that was recently highlighted on a locall

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14 Mar 18 Kim Manuel

VOLUNTEER TIME: MARCH 14TH IS VITA AWARENESS DAY (CHECK OUT THE TWEETS)

Rebecca Thompson‏ @becquithompson 1h1 hour ago It’s VITA Awareness Day! I am
honored to serve alongside so many wonderful programs and volun

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14 Mar 18 Kim Manuel

PRODUCT UPDATE ALERT – TUESDAY, MARCH 13TH AT 5:00AM ET

We will be placing returns in maintenance on Tuesday, March 13th at 5:00am ET to
release some updates. This updated included the following: Ohio RIT

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02 Mar 18 Kim Manuel

PRO ONLINE 2017: ACCEPTANCE AGENT FOR W-7 PHASE I

We have released Phase I of having the ability to print the Certified Acceptance
Agent information on the bottom of Form W-7 when applying for or rene

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02 Mar 18 Kim Manuel

PRO ONLINE 2017: UNEXPECTED SERVER ERRORS (RESOLVED)

Update 10:36 am EST — This has been resolved Update 10:25 am EST — We have
found the issue in the code stream and are currently working

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02 Mar 18 Kim Manuel

VOLUNTEER TIME: ALL PARTNERS CALL NOTES FROM MARCH 1

The following items were covered by TaxSlayer at the opening of the call There
have been well over 500,000 returns electronically filed since the last

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02 Mar 18 Kim Manuel

PRODUCT UPDATE ALERT – FRIDAY, MARCH 2ND AT 5:00AM ET

The site will be placed in maintenance on Friday, March 2nd at 5:00am ET to
release a series of updates. Zip Code Updates (Issues #1436 and #1449) 980

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22 Feb 18 Kim Manuel

VTA-2018-03: TAXPAYERS RECEIVE FRAUDULENT REFUNDS IN PREPARER DATA BREACH SCHEME

Reason issued: To alert VITA/TCE volunteers about a tax refund scam affecting
taxpayers Click here to download PDF VTA 2018 Archives Click her

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22 Feb 18 Kim Manuel

PRO ONLINE 2017: SAVE & EXIT FROM SUBMISSION PAGE RARE SCENARIO — (RESOLVED)

Scenario: Your federal return is accepted. You open the return and navigate to
the e-file page, but your intent is just to look and not send the s

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22 Feb 18 Kim Manuel

TUITION AND FEES DEDUCTION – 1040 VIEW DISPLAY

With adding back the Tuition and Fees Deduction, the “1040 View” display for
Line 34 currently shows as “Reserved for future use&#82

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22 Feb 18 Kim Manuel

PRO ONLINE 2017: TUITION AND FEES; PMI EXTENDERS ARE LIVE

The Tuition and Fees option is located on the 8863 to allow you to determine
which is better for your taxpayer. PMI is located in the Mortage and Inte

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22 Feb 18 Kim Manuel

PRO ONLINE: PRODUCT UPDATE ALERT FOR THURSDAY, FEBRUARY 22ND AT 5:00AM ET

We will be placing returns in maintenance on Thursday, February 22nd at 5:00am
ET to release a series of updates. Adding the extenders back into the s

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16 Feb 18 Kim Manuel

PRO ONLINE/DESKTOP: MASSACHUSETTS REJECT F1-1025 OR FNRPY-1025

We received the following message from Massachusetts If you received reject
F1-1025 or FNRPY-1025, when choosing the optional tax rate and were reject

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16 Feb 18 Kim Manuel

PRO ONLINE 2017: MINNESOTA M1PR RETURNS WITH NO ACKNOWLEDGEMENT (UPDATE:
2/27/18)

2/27/18 We are still investigating why some M1PR’s do not have an
acknowledgement. NO ACTION is required on your side at this time. 2/16/18 We c

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16 Feb 18 Kim Manuel

PRO ONLINE 2016: ATTENTION NEW SITES USING PRO ONLINE FOR THE FIRST YEAR
(RESOLVED)

If your 2016 returns were rejected for IND-202, you can now resend them. ~~~~~
Original Blog Post ~~~~~ Scenario: I am a new site using TaxSlayer Pr

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16 Feb 18 Kim Manuel

PRO ONLINE: VERMONT AND MINNESOTA MENUS NOT POPULATING (RESOLVED)

Update 4:37 pm EST This has been resolved. Any state that was now displaying
certain sub-menus are now working properly Update 12:51 PM EST We are t

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16 Feb 18 Kim Manuel

PRODUCTION UPDATE ALERT – FRIDAY, FEBRUARY 16TH AT 5:00AM ET

We will be placing the site in maintenance on Friday, February 16th at 5:00am ET
to release various updates. Site Production Detail Report – Ele

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07 Feb 18 Kim Manuel

PRODUCT UPDATE ALERT: THURSDAY, FEBRUARY 8TH AT 5:00 AM EST

We will be putting the returns in maintenance mode to perform a series of
updates. blog posted 02/07/2018

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07 Feb 18 Kim Manuel

PRO ONLINE: USING FORM 8888 AND ONLY DEPOSITING TO 1 BANK ACCOUNT

Scenario: The site is setup to offer the 8888, but the taxpayer only wants their
refund deposited to one bank account. Where should I enter the bank a

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07 Feb 18 Kim Manuel

PRO ONLINE: USING PAPER ALLOCATION ONLY FOR FORM 8888

Scenario: Your site uses Form 8888. The preparer selects the return type of
E-file: Direct Deposit The preparer then scrolls down the Taxpayer Ban

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07 Feb 18 Kim Manuel

PRO ONLINE 2017: FORM 8888 WITH SAVINGS BONDS AND PAPER ALLOCATION

Scenario: The taxpayer wants to have their refund split between a paper check.
You complete the 8888, select the appropriate savings bonds and all

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07 Feb 18 Kim Manuel

PRO ONLINE: VERMONT LANDLORD CERTIFICATE: LC-142 ISSUE (RESOLVED)

2/10/18 The issue has been resolved where the LC-142 was not generating in the
VT return when completed. For any potentially impacted VT returns, we r

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07 Feb 18 Kim Manuel

PRO ONLINE: PRODUCT UPDATE ALERT – WEDNESDAY, FEBRUARY 7TH AT 5:00AM EASTERN

We will placing the site in maintenance mode on Wednesday, February 7th at
5:00am Eastern to release a series of updates. Items scheduled to be delive