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Submitted URL: https://u9478409.ct.sendgrid.net/ls/click?upn=P9jdkINd5ELIrX2xQR37rsQiNoD6QXjjzFZriwBnVQDic3gkv2lENzkISIRUcD08HsikW8Eum6dRbOsrZ7h...
Effective URL: https://au1-widget.resbutler.com/booking/terms-and-conditions
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RESBUTLER ONLINE RESTAURANT BOOKING SYSTEM

 a. For bookings that require a credit card prepayment, The Customer will be
    required to make an upfront payment of a nominated amount (Prepaid Amount)
    in order to complete the booking.
 b. Payment for ResButler concierge booking items such as flowers, personal
    card, chocolates, or any other items that require full prepayment, will be
    deducted from The Customer’s provided details and nominated credit card.
 c. ResButler concierge booking items are only available online for order up
    until 48 business hours prior to The Customer’s nominated restaurant booking
    date.
 d. For ResButler concierge booking items indicated as being added to your bill
    at the restaurant, payment for these items will occur at the restaurant
    after dining as part of The Customer’s dining bill.
 e. All prepaid amounts are strictly non-refundable and non-transferable.
 f. Any changes to your booking, including cancellations, are solely at the
    discretion of The Restaurant. The maximum liability to The Restaurant shall
    be a complete refund of any amounts paid to The Restaurant pertaining to The
    Customer's booking. The Restaurant is not liable for any other claimed loss
    where the change made by The Restaurant is for a period of more than 3 hours
    prior to The Customer's booking.
 g. For bookings that require a credit card guarantee, The Customer will be
    required to provide a guarantee of a fixed dollar amount (including GST) per
    person or per booking or per occasion (Guaranteed Amount). There will be no
    charge to you unless you breach the "Cancellations", "No Shows", "Changes"
    or "Late Arrivals" conditions mentioned below. Should these conditions be
    breached The Restaurant reserves the right to charge the provided credit
    card with the Guaranteed Amount.
 h. The Restaurant is unable to provide any alterations or amendments (including
    cancellations) two (2) business days in advance of the dining date.
 i. No cash or credit refunds will be made for alterations and The Restaurant
    reserves the right to refuse alterations and amendments.
 j. Alterations and amendments (excluding cancellations) must be requested
    before 3:00pm (EST Sydney Time), with a minimum of two (2) business days
    prior to the actual restaurant booking date.
 k. From time to time, some items may become temporarily unavailable and require
    a substitution. The Restaurant reserves the right to substitute any items
    with a similar item of equal or higher value.
 l. Cancellation of pre-ordered ResButler concierge booking items; refunds for
    cancellations can be processed only up to 3:00pm, seven (7) business days
    prior to the booking date (booking date not inclusive). In the case of
    cancellation after this cut-off, The Restaurant does not offer refunds for
    prepaid concierge items.
 m. Cancellation of ResButler concierge booking items; refunds for cancellations
    - A $10.00 administration charge will be deducted from the total value of
    the prepaid concierge items.
 n. No refund will be given for customers’ special request concierge items.
 o. The restaurant will endeavour to process cancellation requests when terms
    and conditions are met, but will not be liable for any failure to do so.
 p. Cancellations received after the applicable period stated above, are void.
 q. If the cancellation is authorised, the refund amount minus applicable
    administration charges will be refunded within 7 business to the same
    account from which the funds were received.
 r. The Customer acknowledges that the Internet can be an unstable and,
    sometimes, insecure marketplace. At times the Website may not be available,
    or Orders may not be processed or may not be accepted for reasons beyond our
    control, in particular with regard to services provided by other suppliers.
    In these circumstances The Restaurant and ResButler accept no
    responsibility.
 s. While care has been taken, The Restaurant and ResButler, do not warrant and
    cannot ensure the security of any information which The Customer transmits
    to The Restaurant via the ResButler Booking Widget or any ResButler Booking
    Platforms. Accordingly, any information which The Customer transmits to The
    Restaurant via the ResButler Booking Widget or any ResButler Booking
    Platforms, including your credit card details, is transmitted at your own
    risk and The Restaurant and ResButler is not responsible while such
    information is in transit. For your assistance, the Australian Government
    has published additional information about protecting yourself in online
    transactions. This is available at www.staysmartonline.gov.au.
 t. The ResButler Booking Widget is operated by Res Butler Pty Ltd. ABN: 85 604
    077 956.
 u. The ResButler Booking Widget is exclusive to websites approved by Res Butler
    Pty Ltd only and cannot be used by any unapproved third-party websites.

GENERAL TERMS AND CONDITIONS

This widget is operated by Res Butler Pty Ltd. ABN: 85 604 077 956. Res Butler
Pty Ltd trades under ResButler. By accessing, browsing or using this widget, you
agree to all terms, conditions and disclaimers. ResButler may amend these terms
and conditions from time to time. Any amendment is effective immediately from
when posted on the internet or the ResButler website without any notice.

CUSTOMER OBLIGATIONS

Contact Details
Customers must supply The Restaurant and ResButler with a valid contact email
and phone numbers (e.g. a landline and a mobile.) The Restaurant and ResButler
accept no liability arising out of failure to contact a customer, where the
contact details were not supplied, were invalid or incorrect.

Recipient Details and Personalised Messages
The Customer must ensure recipient details, such as their name and address are
correct and also spelt correctly. The Restaurant and ResButler accept no
responsibility for any incorrect information, when such information results from
a reliance on information provided by The Customer. In regards to ResButler
concierge orders, The Customer should ensure that their personalised message is
written to their satisfaction. The Restaurant and ResButler accept no
responsibility for incorrect spelling, grammar or formatting. The Restaurant
reserves the right to refuse to provide ResButler concierge orders where The
Restaurant deems The Customer’s submitted personalised message is inappropriate.
A personalised message may be deemed inappropriate at the discretion of The
Restaurant.

PRICING AND TRANSACTIONS

All prices quoted, unless otherwise stated, are inclusive of GST.
All credit cards may incur a surcharge on food & beverage specified by The
Restaurant.
All prices, unless otherwise stated, are quoted in the currency of The
Restaurant’s jurisdiction.
Products and prices can be changed without any notice
Product prices do not include delivery fees.
In the event a customer is entitled to a refund, the refund will be made to the
original credit card, PayPal account or other account from which the funds were
received.

SECURITY AND PRIVACY

Collection and Use of Information
The Restaurant and ResButler collect personal data for the purpose of fulfilling
orders for products or services.
Personal data includes, but is not limited to: the full name of the customer
and/or recipient or competition entrant, payment details, e-mail address,
recipient address and contact (mobile) phone numbers.

The Restaurant and ResButler do not keep records of customer credit card
details.
For customer security, The Customer’s IP address may be logged and recorded with
The Customer’s purchase details.

Disclosure of Information
The Restaurant and ResButler will not disclose personal information to third
parties for marketing purposes without prior authorisation.

Under no circumstances will The Restaurant and ResButler sell or receive
payments or services for disclosing customer's personal information to any
partner or external company.

Sender Anonymity and Disclosure
Customers have the right to remain anonymous except in circumstances where
personal information is required to complete an electronic transaction. The
Restaurant and ResButler will not disclose sender/customer information to a
recipient unless requested or approved to do so by the sender/customer.

Information Storage
ResButler websites may utilise cookies to store information of browsing history
and to enable browsing features. ResButler does not store any financial
information about customer-used cookies.

Promotional Material
Customers can elect to receive promotional material by opting to receive plain
text or HTML emails.
In compliance with Australian law, all marketing material sent to the subscriber
will include an option for the subscriber to request removal from mailing or
contact lists for any future marketing

FRAUD

Any party engaged in illegal activities involving the use of the ResButler
Widget or any ResButler Booking Platforms will be subject to civil and criminal
sanctions and prosecution.
ResButler does not guarantee that it will be able to prevent any illegal or
inappropriate use of its widgets or websites, nor that it will give notice of
any illegal or inappropriate use of its websites. It is illegal to place orders
under a false name, with a fraudulently obtained credit card or without the
consent of the cardholder. Persons found to have placed a fraudulent order will
be prosecuted.

GOVERNING LAW

By using this site, you agree to submit to the jurisdiction of the courts of NSW
and any legal action pursued by you shall be within the exclusive jurisdiction
of the courts of NSW.

TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

This widget is operated by Res Butler Pty Ltd. ABN: 85 604 077 956
All material on widgets, apps and websites operated, licensed or controlled by
ResButler, including but not limited to images, illustrations, audio clips, and
video clips, is protected by copyrights, trademarks, and other intellectual
property rights which are owned and controlled by ResButler its related
companies or by other parties that have licensed their material to ResButler.

Material on any widgets, apps and websites owned, operated, licensed or
controlled by ResButler is solely for your personal, non-commercial use. Such
material may not be copied, reproduced, republished, modified, uploaded, posted,
transmitted, or distributed in any way, including by e-mail or other electronic
means, without the express prior written consent of ResButler.

Use of the materials on any other website or networked computer environment, or
use of the materials for use not approved by ResButler is a violation of
copyrights, trademarks, patents, intellectual property and proprietary rights
owned by ResButler and its associated companies and/or its suppliers and is
prohibited.

FORCE MAJEURE

The Restaurant and ResButler is not liable for failure to perform obligations,
including but not limited to, the fulfilment of an order or a delivery, if such
failure occurs as a result of acts of God (including fire, flood, earthquake,
storm, hurricane or other natural disaster) war, hostilities, civil war,
rebellion, revolution, insurrection, military or usurped power, terrorist
activities, government sanction, blockage, embargo, labour dispute, strike,
theft, lockout or interruption or failure of electricity or telephone service,
internet services or any other event or phenomenon beyond The Restaurant’s, The
Restaurant’s Suppliers’ and ResButler’s control.

CONTACT US

Email: mail@resbutler.com


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