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FAQS


HELP & FREQUENTLY ASKED QUESTIONS

--------------------------------------------------------------------------------


ORDERS AND PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?


 * Our payment methods include…
   * Visa, Mastercard, Discover, American Express
   * PayPal
   * Cashier’s Check/Money Order
   * Company Check/Personal Check
   * Wire Transfer (Please note: there is a $40 processing fee).
   * Purchase Order (Payment must be received when the order is placed)
 * Unfortunately, we cannot accept C.O.D. (Cash on Delivery) orders. We
   apologize for any inconvenience and assure we do our utmost to get your
   correct products to you in a timely and safe fashion.
 * International Orders
   * International addresses are confirmed with the credit card issuer.
   * All products sold at Audio Advisor are issued with a USA warranty.


SHIPPING



SHIPPING AND DELIVERY



Audio Advisor will ship products anywhere in the United States, including
Alaska, Hawaii, and U.S. Territories.

ESTIMATED TIMES


 * Our estimated shipping dates posted on our web pages are our best projection
   based on information gathered from suppliers and manufacturers. We strive for
   accuracy as much as possible. However, delays in manufacturing and shipping
   can cause dates to change.
 * Audio Advisor will get your product shipped out to you as soon as possible,
   but please note that Audio Advisor is not able to guarantee any exact
   delivery dates. Once Audio Advisor ships your item(s), it is completely up to
   FedEx and the United States Postal Service to deliver them in a timely
   manner.

FREE GROUND SHIPPING   


 * When you order over $49 of products from us, your order qualifies for our
   FREE SHIPPING offer.
 * This does exclude items shipped by airfreight.
 * The offer is not valid for international orders.
 * Audio Advisor reserves the right to change or discontinue this offer at any
   time.
 * The shipping cost will be deducted from any refunds on undeliverable or
   refused shipments.

MILITARY SHIPPING



APO/FPO addresses receive free Priority Mail shipping

NOTE: USPS has a 70lb weight limit and a maximum size limit of 108" in combined
length and girth (the distance around the thickest part) on Priority Mail®
packages.



INTERNATIONAL SHIPPING


 * All international orders are shipped via FedEx.
 * We will only ship to the billing address that matches the billing address.
 * International shipping charges are not estimated on our website.
 * All VATs, duties, and other shipping-related fees will be assessed and asked
   for at shipping time.

SHIPPING EXCLUSIONS



Audio Advisor ships products all over the world, and while we have no standing
exclusions, we reserve the right not to ship to a location.


SALES & PROMOTION

COUPONS



Redemption: A coupon code must be entered online or presented to the sales agent
at the time of order.

One-Time Use: Our coupon discounts and bonus premiums can only be used one time
per customer.

Specific SKUs: Coupons are valid only for the SKUs mentioned in the offer and
cannot be used for other products, whether similar or different.

No Retroactive Application: Coupons cannot be applied to past purchases after
the fact.

No Additional Discounts: You can't combine a coupon with other discounts or
offers for a single purchase.

Regulated Areas: Coupons are not valid in areas where they are regulated, taxed,
licensed, or prohibited by prior agreements with the manufacturer or SKU
suppliers.

Expiry: Coupon offers automatically end when the specified date, time, or
quantity limit is reached.

Returns: If you return an item purchased with a coupon, you must also return any
premium that came with the offer, or you will be charged for the premium you
have received.

Subject to Availability: All coupons are subject to product availability at the
time of purchase.

Cancellation Audio Advisor may cancel a coupon promotion without prior notice.

ADVERTISING



Audio Advisor partners with third-party companies to advertise our products or
services. We do make every possible effort to work with professional,
accountable, and reputable companies. Audio Advisor will not be responsible for
the actions of third-party advertisers or discontinued, inaccurate, or
misrepresented offers displayed on third-party advertisements.

DAMAGED OR DEFECTIVE PRODUCTS


 * If you believe that you have received a defective or damaged product, please
   contact customer service within 48 hours at 1-800-942-0220. If a product
   arrives defective or damaged and cannot be fixed with replacement parts,
   Audio Advisor will contact the carrier and arrange for pickup of the item.
   Please have the product repackaged with all the accessories.
 * A replacement product will not be sent until the original product has been
   received and verified defective or damaged. Please allow up to 10 business
   days from receipt at Audio Advisor's warehouse for processing.

NEWSLETTERS & NOTICES



Customers who place orders, create accounts on our website, or order Audio
Advisor products through third-party websites may receive email notices with
important news about new products, special offers, or changes in our
products/policies from time to time.

TERMS OF SALE



All sales are made subject to, and shall be governed solely by, the laws of the
State of Michigan, without regard to conflicts of laws principles, and any
disagreement, dispute, suit, action or proceeding arising out of or relating to
any sale shall be subject to the exclusive jurisdiction of the courts of the
State of Michigan located in Kent County and the United States District Court
for the Western District of Michigan. By submitting an order, a customer
irrevocably consents to the jurisdiction of any such court in any such suit,
action or proceeding and to the laying of venue in such court, and the customer
irrevocably waives any objection to the laying of venue in such courts and to
any claim that the forum is inconvenient.

AudioAdvisor.com strives for accuracy in all item descriptions, photographs,
compatibility references, detailed specifications, pricing, links and any other
product-related information contained herein or referenced on our website. Due
to human error and other determinates we cannot guarantee that all item
descriptions, photographs, compatibility references, detailed specifications,
pricing, links and any other product-related information listed is entirely
accurate, complete or current, nor can we assume responsibility for these
errors. In the event a product listed on our website is labeled with an
incorrect price due to some typographical, informational, technical or other
error, AudioAdvisor.com shall at its sole discretion have the right to refuse
and/or cancel any order for said product and immediately amend, correct and/or
remove the inaccurate information. Additionally, all hyperlinks to other
websites from AudioAdvisor.com are provided as resources to customers looking
for additional information and/or professional opinion. AudioAdvisor.com does
not assume responsibility for the claims and/or representations made on these or
any other websites.

AudioAdvisor.com is not responsible for changes or variations in product
specifications and/or physical appearance. In the interest of our customers,
AudioAdvisor.com puts forth its best efforts to ensure that all product
information is up-to-date and factual. Unfortunately there are varying
determinates which, although infrequent, could cause the information on our
website to become outdated without our immediate knowledge. This includes but is
not limited to new versions or revisions, color deviations, retail package
alterations and other variations that may be considered inconsequential by the
manufacturer. AudioAdvisor.com relies on the manufacturer to communicate these
differences. Presently we have no way of alerting customers prior to purchase in
the event the manufacturer fails to do so. Consequently, AudioAdvisor.com will
not be held responsible for product revision changes.

Audio Advisor reserves the right to refuse or cancel any order, at any time.


RETURN POLICY & PROCESS

RETURNS PROCESS STEP-BY-STEP



NOTE:
You may only return a product purchased within 60-days of the receipt date.
The product must be in like-new condition and shipped in the original packaging
(So SAVE THOSE BOXES!!!)

--------------------------------------------------------------------------------

 1. Call 1-800-942-0220 to request an RMA number.
 2. Print the RMA number on the return shipping label.
 3. Please make sure the return shipping name and address are written in a note
    on the inside.
 4. Ship package to…

Audio Advisor Returns
5500 Executive Parkway SE
Grand Rapids, MI 49512
(PRINT YOUR RMA NUMBER HERE)



NOTE: If a coupon was used in the ordering process, then the final value
(recorded during payment) will be the price refunded.

REFUNDS PROCESS



Returned products are inspected by our warehouse and refunds are issued within
24 hours of inspection. Please note: it may take 7-10 business days for your
bank to show the refunded amount. If you do not see it then, please reach out to
our customer service team at 1-800-942-0220.

DAMAGED OR DEFECTIVE PRODUCTS


 * If you believe that you have received a defective or damaged product, please
   contact customer service within 48 hours at 1-800-942-0220. If a product
   arrives defective or damaged and cannot be fixed with replacement parts,
   Audio Advisor will contact the carrier and arrange for pickup of the item.
   Please have the product repackaged with all the accessories.
 * A replacement product will not be sent until the original product has been
   received and verified defective or damaged. Please allow up to 10 business
   days from receipt at Audio Advisor's warehouse for processing.


PRODUCT ASSISTANCE

PRODUCT CONDITIONS



Audio Advisor occasionally has fantastic deals on clearance items that are in
excellent condition and we happen to have just one or two of.

Demo
Photo samples, gear we auditioned in our listening room, items returned for
wrong color/wrong size, etc.

Open Box
Contents briefly examined or inspected for promotional or internal purposes

Factory Refreshed
Original-condition items repackaged by the manufacturer

Cosmetically Blemished
A few dings or scratches, but functionally in original condition


Used 
May show some signs of use

All clearance products are carefully inspected by our technicians before we
offer the item for sale. All clearance products except Used items come with the
original manufacturer warranty and are guaranteed to work and sound like new.

 

SATISFACTION GUARANTEE  



All products offered by Audio Advisor are backed by our exclusive 60-day
Satisfaction Guarantee.

Audio Advisor is an authorized dealer for all the products we sell.

If you are not satisfied with a product, we will gladly refund the purchase
price of the product or exchange the item.* Please notify your salesman or our
customer service department within 30 days of the receipt of the product to
arrange for a return.

> *Restrictions, Limitations & Exclusions:
> 
>  * The original order shipping charges are non-refundable.
>  * The customer is responsible for shipping and insurance fees of returned
>    items.
>  * At the company's discretion and with advance customer notice, Audio
>    Advisor's Satisfaction Guarantee may be suspended for specific periods of
>    time on select products or orders.
>  * Audio Advisor reserves the unrestricted right to refuse and/or cancel any
>    order that it deems to be not in the best interests of the customer or the
>    company.
> 
> Please see the Return Policy/Process below for more information on returning
> items.
> 
> International customers please refer to the International Orders section in
> the FAQ.

WARRANTIES




DISCLAIMERS





PRIVACY & SECURITY

PRIVACY POLICY



Audio Advisor respects the privacy of all of our visitors and customers
Please see our page privacy policy here.

WEBSITE



Audio Advisor uses cookies to track your shopping cart through our website and
save you time. We customize certain content based on your browser type and other
information provided by the cookie. To make your visit faster and smoother, you
may wish to set your browser to accept all cookies while you are on our website.
If you choose to reject the cookie, you can still browse our store but will be
unable to use the shopping cart to purchase merchandise. We do not use cookies
to gather information about you for the purpose of invading your privacy.

EMAIL SOLICITATION



Audio Advisor does not practice telephone solicitation of our customers or
website visitors. We will NOT call you unless we need assistance with an order.

TELEPHONE SOLICITATION



Audio Advisor does not practice telephone solicitation of our customers or
website visitors. We will NOT call you unless we need assistance with an order.

CATALOG MAILINGS



Customers who place orders or request catalogs will be added to our mailing list
and will receive Audio Advisor catalogs by mail from time to time.

If you no longer wish to receive our catalogs, you may unsubscribe here, call
our Customer Service team at 800-942-0220, or email us at
orders@audioadvisor.com.

RENTAL OF OUR MAILING LISTS

> Mailing List: From time to time, Audio Advisor, Inc. rents our customer list
> to other reputable firms with products or services we think our customers
> might find interesting. If you do not want us to share this information, you
> may, at any time, be removed from the list by calling Customer Service at
> 1-800-942-0220, Option #1, or email us at orders@audioadvisor.com.
> 
> E-Mail List: Audio Advisor does not rent our customer email lists. We reserve
> the use of your email address as our way of contacting you and will not share
> that with anyone.

DATA SECURITY



We guarantee that every transaction you make on our web site will be 100% safe.
This means that you will pay nothing if unauthorized charges are made to your
card as a result of shopping on Audio Advisor's web site
(www.audioadvisor.com).We can make this assurance because we've incorporated
industry-standard SSL encryption technology that keeps all of your information,
including credit card number, name, address, and phone number encrypted so that
it cannot be read while traveling over the Internet.

Here's how it works:

 1. Under the Fair Credit Billing Act, your bank cannot legally hold you liable
    for more than $50.00 of fraudulent charges. If your bank does hold you
    liable for any of this $50.00, Audio Advisor will cover the liability, up to
    the full $50.00. Audio Advisor will only cover this liability if the
    unauthorized use of your credit card resulted through no fault of your own
    from purchases made at the Audio Advisor web site (www.audioadvisor.com) and
    while using our Secure Order Server.

 2. In the event of unauthorized use of your credit card, you must notify your
    credit card provider in accordance with its reporting rules and procedures.

Over one million customers have safely shopped with Audio Advisor without credit
card fraud, so when you shop with us, you can rest assured that your information
will be kept safe.


STILL HAVE QUESTIONS?


(800) 942-0220

orders@audioadvisor.com





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ABOUT AUDIO ADVISOR

Choose Audio Advisor for an unmatched audio experience, offering a wide range of
high-fidelity products backed by expert advice and a 60-day money-back
guarantee.


SHOP

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INFORMATION

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 * Help and FAQs
 * Privacy Policy
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 * Contact Us


LOCATION

 * 5500 Executive Parkway SE
   Grand Rapids, MI 49512
 * Call (800) 942-0220
 * orders@audioadvisor.com


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