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Effective URL: https://www.cxnetwork.com/events-customershowasia
Submission: On February 08 via api from SG — Scanned from DE
Effective URL: https://www.cxnetwork.com/events-customershowasia
Submission: On February 08 via api from SG — Scanned from DE
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Sign In ASIA'S #1 MEGA EXPO FOR CX, MARKETING & DIGITAL EXPERIENCE COMMUNITY March 29 - 30, 2023 | Suntec Convention and Exhibition Centre, Singapore Book A Stand Today NEXT GEN CX AGENDA Register for Next Gen CX * HOME * ABOUT Covid Safe * NEXT GEN CX Next Gen CX Premium Conference Next Gen CX Agenda Brochure Next Gen CX Day One Agenda Next Gen CX Day Two Agenda * FREE THEATRES 4 MUST ATTEND THEATRES Customer Show Asia Theatre Brochure Claim your free seat! Customer Service Excellence Theatre (Day One) CX Metaverse Theatre (Day One) Mobile Marketing Theatre (Day Two) Mobile Shoppers & Payments Theatre (Day Two) * SPEAKERS Advisory Board Next Gen CX Speakers Customer Service Excellence Speakers CX Metaverse Speakers Mobile Marketing Speakers Mobile Shoppers & Payments * SPONSOR & EXHIBIT Why Exhibit? Customer Show Asia Attendee Overview Next Gen CX Attendee Overview Sponsorship & Exhibition Guide Floor Plan CX Asia Industry Benchmarking Report - Conducted March 2022 Why Sponsor all 3 CX events? Sponsors & Exhibitors * RELATED EVENTS CX Asia Week 2023 - Conference (21-24 Nov) Customer Contact Week Asia 2023 - Conference (13-16 June) * DISCOVER CONTENT Industry Benchmarking Report - Conducted Dec 22 (NEW!) The Era of Choice (NEW!) Predictive CX in APAC (NEW!) Guide to Multi-Generation CX (NEW!) The Future of Customer Engagement Hubs in Asia and more * BLOG Deep into Customer Service Excellence CX Leader's Advice for Multi-Gen How are Consumers in APAC discovering Brands? How Popular is Online Shopping in APAC? and more * PARTNERS * REGISTER #CustomerShowAsia Attend and Stand A Chance To Win $4000 cash! Theatre Attendees included. Lucky Draw prizes are sponsored by Aircall and Tealium Sign up for Theatres! JOIN US AT THE CUSTOMER SHOW ASIA! THIS MEGA EXPO WILL BE ASIA’S #1 GATHERING FOR THE REGION’S CX, MARKETING & DIGITAL EXPERIENCE COMMUNITY, CONSISTING OF AN EXTENSIVE ARRAY OF CUSTOMER & MARKETING TECHNOLOGY / SOLUTIONS EXHIBITORS, PREMIUM CONFERENCE, AND THEATRES CENTRED AROUND TOPICS THAT IMPACT OUR CUSTOMERS’ DAILY LIVES. THERE WILL BE SOMETHING FOR EVERYONE INVOLVED IN THE CUSTOMER JOURNEY! Exhibition Packages Next Gen CX Event Brochure Customer Show Asia Full Agenda WHAT CAN YOU EXPECT? 1000+ Attendees 90+ Speakers 60+ Sessions 50+ Exhibitors 5 Tracks 1 Mega Show CONFERENCE & THEATRES ASIDE FROM THE EXHIBITION, THIS MEGA EXPO WILL FEATURE A PREMIUM CONFERENCE - NEXT GEN CX, AS WELL AS 4 THEATRES. WITH 5 HOTTEST CUSTOMER JOURNEY TOPICS, GET READY FOR TWO FRUITFUL DAYS OF COMPREHENSIVE CONTENT, THE LATEST TECHNOLOGY SHOWCASE AND INSPIRATIONAL TAKEAWAYS! Next Gen CXTheatres (Limited Complimentary Seats) KEY THEMES Defining the “Next-Generation” Digital Native Customers Creating Excellent CX and Service in a “Digital Experience Economy” Leveraging Customer Data, Analytics & Insights Streamlining the End-to-End Customer Journey Influencing Customer Loyalty, Engagement and Satisfaction Creating Virtual Everyday Experiences in the Metaverse Embracing Conscious Consumerism & Social CX Harnessing Customers’ “Everyday” Technology Next Gen CX Agenda NEXT GEN CX PREMIUM CONFERENCE SPEAKERS Prithu Srivastava Chief Customer Officer DHL Supply Chain APAC Woan Lim Shyuan Head of Client Services UOB Kay Hian Richard Xia CEO & Co-founder Novelship Ajay Gopalakrishnan AMEA Head of Growth Performance Sanofi Saim Yeong Harng CEO CardsPal Nathan Bell Chief Digital Officer M1 Su Yin Neo Chief Executive Officer Singapore Post Ltd Maria Charisma Yap Store General Manager Burberry Peter Green Head of Marketing Ralph Lauren Dhruv Mehrota Head of Digital & Integrated Marketing Asia for Safety & Industrial Business Group 3M Choo Wai Khuan Head of Information Technology Etiqa Insurance Lolitta Suffian Group Head of Customer Experience Telekom Malaysia Group Katherine Desbaillest Braha Chief Brand Officer Saladstop! Babul Balakrishnan Head of Customer Care Thunes Pascal Gerard Daniel Head of Customer Success, Asia Pacific & Japan, Nokia Nokia Judson Teo Head of Marketing (New Verticals) Foodpanda Olga Quiros Director, Global Customer Operations Expedia Group Fernando Loureiro Head of Brand Marketing & Communications, SEA & India Ampverse Anjali Kalia Assistant Vice President – Digital Excellence IHH Healthcare Neelesh Shanbhag CIO & VP of Business Technology Janssen APAC Frank Yazdi Head of Middle Office MUFG Lyndon Morant Marketing Director, Integrated Marketing Communications (IMC) Colgate-Palmolive Devendra Shivhare Head & Director of Marketing Technologies - Asia Pacific The Coca Cola Company Alp Altun Head of Transformation Programme Prudential Terence Yow Managing Director Enviably Me (Melissa brand of fashion footwear) Ksenia Martella Global Group Marketing Director H&H Gorup David Chung Senior Marketing Manager Trans Eurokars Pte Ltd - Mazda Sandra de Zoysa Group Chief Customer Officer Dialog Axiata Sreeratha Govindasamy Head of Customer Care Philip Morris Malaysia Jaspreet Kaur Head of Marketing Sodexo Ryan Mascarenhas Group Chief Customer & Operations Officer bolttech Michelle Liew Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking RHB Roel Van Criekinge Head of CX – Business Planning & Performance Steering IKEA SEA & Latin America Jane Tyzack Former Lead - Customer Experience, Barwon Water Current, Founding Director Change Playbook. Michelle Randall CMO Playvox Eugene Wee Chief Customer Officer SPH Media Sandra de Zoysa Group Chief Customer Officer Dialog Axiata Prakash Mishra Head of Customer Excellence-Southeast Asia and Singapore Merck Group Jaslyin Qiyu Head of Client Marketing, Channels and Content Citibank Singapore Nikolaus Ong Chief Operating Officer COMOCLUB.COM Arjun Kandikuppa Global Head of CX Operations tiktok Joey Tan Head of Customer Experience GXS (Digital Bank Led by the Grab-Singtel Consortium) Ng Chee Soon Managing Director Carousell Arun Godiyal Lead Digital Platforms and MarTech (Singapore) Standard Chartered Bank Bipasha Minocha Group Chief Marketing Officer EtonHouse International Education Group Jeannette Ho VP Raffles Brand & Strategic Relationships, Raffles Hotels & Resorts Accor Group Donovan Chee Head of Marketing & Communications, SEA BUREAU VERITAS Richard Xia CEO & Co-founder Novelship Jane Leong VP of Data & Growth, Love, Bonito Darryl Su Vice President of Sales, Asia Tealium Malcolm Koh Global Director, Customer Experience Practice, Transformation & Customer Engagement Zendesk 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. View All Speakers ASIA’S #1 LARGEST ECOSYSTEM FOR ALL THINGS CUSTOMER RELATED Bringing 8 tracks into one to host the largest & most influential CX show Next Gen CX Agenda A HUGE THANK YOU TO OUR: FOUNDATION PARTNER EXHIBITORS EVENT PARTNERS IN PARTNERSHIP WITH : CONNECT WITH US QUESTIONS? Contact us on +65 6980 6398 or email enquiry@iqpc.com.sg. * IQPC Home * Privacy Policy * Cookie Policy * Help ©2023 IQPC. All rights reserved. UNSUPPORTED BROWSER DETECTED The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version. GOOGLE CHROME Get the latest version here. MOZILLA FIREFOX Get the latest version here. APPLE SAFARI Get the latest version here. MICROSOFT EDGE Get the latest version here. 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