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CONTACT US
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 * Certified Data Center Management Professional (CDCMP®)






CERTIFIED DATA CENTER MANAGEMENT PROFESSIONAL (CDCMP®)

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PROGRAM OVERVIEW

Gain unparalleled knowledge, skills and competency to manage the complex
technical environments of a data center facility and the ability to optimize its
effectiveness by driving efficiencies.

Create a credible business strategy and apply strong leadership to maximize the
operational capability of the data center whilst continuing to meet the ongoing
demands of the business.

The five-day Certified Data Center Management Professional (CDCMP®) is a
comprehensive program that investigates the functionality of all elements of a
data center facility and the relationships and dependencies between them, with a
focus on maintaining consistent reliability, security and integrity of data and
the availability of service.

Opening with a solid grounding in the basic design principles, the program
progresses to provide an overview of the physical infrastructure elements,
through to an understanding of the project management methodology required to
deliver complex data center projects.

It also explores the efficient management of the often conflicting operational
and maintenance demands required of the data center plant to continuously
deliver the business needs. The challenges of regulatory compliance, data center
strategies and audit demands are also thoroughly examined. Real-life case
studies are used to demonstrate putting theory into practice.

A certified CDCMP® also considers the requirements for compliance, having a full
understanding of national and international regulations, codes and standards.
During the program, learners will be provided a valuable opportunity to access
the latest industry standards.

The CDCMP® program is led by one of CNet's expert Instructors and is available
via remote attendance or classroom-based.

Following this program, you are encouraged to continue your professional
development by advancing your knowledge and skills to gain further official
certifications and qualifications by progressing through The Global Digital
Infrastructure Education Framework which maps education programs to career
advancement throughout the network infrastructure and data center sectors.


Program Content
 * CDCMP® Topics

What is a Data Center?

 * Data center definition
 * Data center options
 * Business demands
 * Growth and demand challenges

Understanding Basic Design Principles

 * Identifying the business need
 * Building a business case
 * National and international standards
 * Site and building considerations
 * Tier Levels
 * Criticality and availability
 * Determining data center capacities

Physical Infrastructure

 * Power infrastructure
 * Static and automatic transfer switches
 * Measuring and monitoring
 * Cooling infrastructure
 * Cooling management options
 * Cable infrastructure considerations
 * IT systems and services
 * Storage management
 * IT security
 * Access and security

Implementing Data Center Projects

 * Business case
 * The project cycle
 * Prioritization of activities
 * Triple constraints
 * Customer value
 * Quantitative risk analysis
 * Rolling wave planning
 * Decomposition
 * Change management
 * Documentation

Managing the Data Center

 * Regulations, standards and processes
 * Service management frameworks
 * Service lifecycles
 * OLA, SLA and KPIs
 * Processes and procedures
   * Moves, adds, changes
   * Energy efficiency
   * System availability
   * Decommissioning
 * Transformation programs
   * Consolidation
   * Virtualization
   * Cloud computing
   * Relocation
 * Data Center Facility Management
   * Facility operations
   * Building Management Systems (BMS)
   * Fire safety compliance
   * Fire suppression

Purpose

 * The data center stack
 * The key constraints (power, cooling, space and IT)
 * System availability
 * Efficiency metrics
 * Importance of commissioning
 * Importance of capacity management
 * Managing initial design principles

Management of Processes

 * Introduction to ITIL
 * Key performance indicators (KPIs)
 * RACI matrices

Management of People

 * Appreciation of different skill sets
 * Creating a multi-disciplinary team
 * Constructing a data center team

Management of Plant

 * Management of plant overview
 * Power management
 * IT environment management
 * Cooling management

Energy Efficiency

 * Understanding what is attainable and prioritization
 * Efficiency demands
 * Efficiency measures
 * Validation of processes and procedures

Management of Services

 * Management of SLAs
 * Data center service management
 * Automated tools
 * Activity planning

Business Strategy

 * Data center strategic context
 * Strategic planning
 * Drivers for the business and IT strategies
 * The impact on the data center
 * Aligning IT with the business strategy

IT Strategy

 * The link between business and data centers
 * IT strategy framework
 * Portfolio management
 * Execution plan

Supporting Strategies

 * Strategic planning processes and techniques
 * Supporting strategy examples
   * Power continuity
   * Cooling continuity
   * Finance
   * Fire safety
   * Security and access control
   * Business continuity/disaster recover
   * Cleaning

Legislation and Regulations

 * Data protection
 * General Data Protection Regulation (GDPR)
 * Computer misuse act
 * Freedom of information act
 * Cloud service provider legislation
 * Electricity regulations
 * Electricity at work regulations, national electrical code
 * Building and regulations
 * Health and safety
 * Environmental legislation

Codes of Practice

 * EU code of conduct
 * DoE DCEP (Data Center Energy Practitioner)
 * Green Grid maturity model

Standards and Accreditations

 * National and international standards
 * Accreditations
   * Uptime Institute
   * Certified Energy Efficient Data Center Award (CEEDA)
   * Building Research Establishment Environmental Assessment Method (BREEAM)
   * Leadership in Energy and Environmental Design (LEED) ISO 50001 and 14001

The Audit Process

 * What is an audit?
 * Defining the business requirement
 * What should be audited?
 * Audit outcomes
 * Potential risk evaluation

Auditing the Data Center Physical Infrastructure

 * Audit guidance
 * Site specific activities
 * Evaluating the key environments
 * Functional testing
 * Trend analysis
 * Recommended practices

Performance Audits

 * Current industry metrics
 * Modeling calculations
 * Bin analysis

Environmental Audits

 * The need to measure and monitor
 * Site specific monitoring
 * Energy use and monitoring

Asset Management

 * Areas of asset management
 * Asset management strategy and lifecycle
 * Asset management tools

There are a number of group and individual management based case studies
throughout this program.

Program Duration

5 days requiring pre-class study of approximately 20 hours.

Learner Profile

The program is designed for individuals wishing to enhance their ability to
strategically manage, control and improve the operational effectiveness of a
data center environment.

Pre-requisites

Experience of working within a data center environment is essential; preferably
with two years experience in a technical IT or operations role. If you would
like to discuss your experience or suitability for this program, please contact
us.

Program Requirements

Learners are required to undertake pre-class study, which is fully supported by
an experienced and dedicated online support team.

Learners are required to have:


 * A webcam and microphone enabled laptop with unrestricted wireless internet
   connectivity and a pre-installed web browser
 * A suitable application for reading/annotating PDFs and a suitable application
   for editing standard office documents such as Microsoft Word, PowerPoint, and
   Excel

Program Objectives

Upon completion, successful learners will have an unrivaled knowledge of how to
effectively manage a data center environment to optimize its effectiveness in a
more efficient manner whilst meeting the strategic operational demands of the
business.

Qualification
 * Internationally and industry recognized Pearson BTEC Level 5 Professional
   Award Certified Data Center Management Professional

Certification
 * Official Certified Data Center Management Professional (CDCMP®) certification
 * The use of the CDCMP post nominal title, e.g. John Smith CDCMP
 * Use of the official CDCMP® digital badge
 * Use of the CDCMP® logo

Certifications are a lifelong commitment to learning and offer the perfect
portal to ensure knowledge, skills and certification remain current and
up-to-date. Each certification requires re-certifying every three years via an
online learning management system.

Additional Awards
 * Continuing Professional Development (CPDs)
 * 7 IEEE Continual Education Units (CEUs)

CDCMP® Benefits for Individuals
 * The ability to develop a management strategy that aligns with the business
   operational requirements
 * Recognizes the need to develop a multi-disciplinary team supporting all
   operational functions of the data center
 * Can identify the processes within data center operations that ensure
   consistent reliability, security and integrity of data and the availability
   of service

CDCMP® Benefits for Businesses
 * Establish a confidence that the data center manager is competent to
   strategically manage data center processes and procedures through continual
   improvement planning to meet the operational demands of the business
 * Confidence that the data center manager can build a strong team to
   effectively deliver all operational requirements to ensure maximum service
   uptime
 * Ensures that service levels agreements and key performance indicators are
   consistently met, to establish and improve customer satisfaction

Further Learning
 * Certified Data Center Sustainability Professional (CDCSP®) - create a
   sustainability strategy and business implementation plan for transformation
   towards a credible sustainability lifecycle, that demonstrates innovation and
   challenges business ethos whilst being sensitive to business risk and
   continuity
 * Certified Data Center Audit Professional (CDCAP®) - plan and implement a
   strategic data center audit process, analyze audit data to verify and
   baseline the status of the data center and create an action plan to reduce
   risk and improve the operational capability to support business continuity
 * Accredited Tier Specialist (ATS) - gain the knowledge and authority to
   communicate data center needs to upper management and positively influence
   spending decisions
 * Accredited Operations Specialist (AOS) - gain the knowledge and expertise to
   create and manage business critical data center operations to reduce risk and
   achieve uptime, performance, and efficiency
 * Accredited Sustainability Advisor (ASA) - gain the practical skills you need
   to develop and implement a comprehensive world-class data center
   sustainability program
 * Accredited Operations Professional (AOP) - learn site and portfolio-level
   governance and management concepts, holistic portfolio management approach,
   and real-life application to meet business and availability objectives
 * Masters Degree in Data Center Leadership and Management (MA) – join the
   global elite group of data center professionals with this high level
   leadership and management Masters Degree tailored to the data centre sector

DATA CENTER MANAGER

> “The content of the program hit the mark exactly. This program provided a
> higher level of thinking and provided additional information that has
> empowered me to perform my new duties. I am very impressed by CNet and look
> forward to attending more training in the future.”

SYSTEMS ADMINISTRATION MANAGER

> “I have attended many training events and certification courses over my
> career. In my opinion this was one of the most enjoyable and likely the most
> useful class I have ever attended.”

DATA CENTER MANAGER

> “The coursework was exceptionally informative and all of the content will be
> helpful in my pursuit to bring positive change to my organization.”



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