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Meet Freshworks’ AI-driven Customer Service Suite

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 * Products
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      Customer Service SuiteThe all-in-one solution, boosted with generative AI
    * 
      FreshserviceModern and intuitive IT service management
    * 
      FreshdeskDelight customers and agents with effortless service and support
    * 
      FreshsalesBoost sales and productivity with a unified CRM
    * 
      FreshchatAI-powered bots and live chat across every messaging channel
    * 
      FreshmarketerMultichannel marketing campaigns for e-commerce
   
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   What's new
    * 
      New Customer Service SuiteIntroducing all-in-one self-service,
      conversational support, and ticketing. Omnichannel and supercharged with
      AI.
      Learn more
      
    * 
      Announcing Freddy AI + GPTWe’re bringing the power of AI and GPT models to
      the Freshworks product suite
      Learn more
      

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   Trending
    * 
      Blue Nile + FreshsalesHow Blue Nile slashed no-show rates by half and aced
      customer experience with Freshsales
      Watch now
      
    * 
      More impact, less stressSee how IT, Customer Service, and CRM teams
      succeed with Freshworks
      Watch now
      

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SAME EASY SOFTWARE. NEW AI SUPERPOWERS.

Customer service, IT, and CRM software that’s powerful yet easy to use. Now
supercharged with generative AI.

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Trusted by 60,000+ businesses of all sizes



HAPPY CUSTOMERS. ENERGIZED EMPLOYEES. THAT’S IMPACT.

Choose one. Or all. You’ll see better customer relationships and happier
employees—without the bloat, hassle, and expense of typical business software.
Plus, you’ll get plenty of help from Freddy AI.

Customer ServiceIT ServiceCRM




FRESHWORKS PRODUCTS


ALL SAAS, NO BLOAT.

Customer Service Suite
Get the whole package with our all-in-one solution, boosted with generative AI.
Freshservice
Modernize IT service and operations with an intuitive, completely integrated IT.
Freshchat
Have more meaningful conversations, across every channel, with every customer.
Freshdesk
Scale faster with a unified, intelligent customer support platform.
Freshsales
Sell smarter and faster while leaving time-consuming tasks to automation.
Freshmarketer
Attract, engage, and nurture your customers through the engagement channels they
love.
All products and trials



DON’T JUST TAKE IT FROM US

We’ve basically moved from 10 or 20 agents handling 5-10 tickets per day in
Freshdesk to over 300 agents handling close to 50,000 tickets per month. And
that number is still growing.

Eric Holliday Head of Data and Systems Management


Using Freshdesk has been an unmitigated success—it’s deployed on multiple teams
and departments and there’s been no pushback.

Bryce Young User Operations Engineer


We use Freshservice for everything, and that just makes it really
easy—regardless of what you need as an employee—to know that you can always just
go to this tool and you're going to get whatever you need.

Rey DavilaSystem Administrator, Allbirds
Watch video



Trending


SEE WHAT’S NEXT

News, events, and insights into the ways Freshworks is making work faster,
easier, and more human with advanced AI.




NEW CUSTOMER SERVICE SUITE

Introducing all-in-one self-service, conversational support, and ticketing.
Omnichannel and supercharged with AI.


Q2 ’23 LAUNCH: VIRTUAL EVENT—WATCH ON DEMAND

Explore our latest AI-driven innovations and vision for the future.


TURN AI FROM HYPE INTO REALITY

Everything you need to know about using generative AI in customer service


ANNOUNCING FREDDY AI + GPT

We’re bringing the power of AI and GPT models to the Freshworks product suite


GARTNER NAMES FRESHWORKS A CHALLENGER

Gartner recognizes Freshworks as a Challenger in the Gartner® Magic Quadrant™
for IT Service Management Platforms.


100 INNOVATIONS AND IDEAS SHAPING BUSINESS

Freshworks CIO says companies will deploy more bots in 2023 to reduce human
dependance on mundane tasks, reduce cost and margin of error.


MORE IMPACT, LESS STRESS

See how IT, customer service, and CRM teams succeed with Freshworks


2023 AI AND MACHINE LEARNING PREDICTIONS

Freshworks CX advisor Colin Crowley predicts a greater focus on the quality of
AI engagement in 2023.


LIFE AT FRESHWORKS


BUILD YOUR CAREER WITH US

Freshworks is 5,000+ employees across 13 global locations focused on one goal:
to help more people find success. Come do your best work with us.

Careers at FreshworksSee how we work







RECOMMENDED BY LEADING INDUSTRY EXPERTS




60,000+ GLOBAL CUSTOMERS FOUND A BETTER WAY TO WORK. YOUR TURN.

Start your 14-day free trial. No credit card required.



Start free trialGet a demo

Contact Freshworks+1 (855) 747 6767 or sales@freshworks.com
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