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ON SITE SUPPORT ENGINEER

 * 
 * Full-time
   
   
   
   


COMPANY DESCRIPTION

Why are we here?

You may not know our name but we can guarantee you know our work as all we do
has a positive impact on life, health and the environment.

Eurofins is by your side every day, from the food you eat to the medicines you
rely on. We work with the biggest companies in the world, making sure the
products they supply are safe, their ingredients are authentic and labelling is
accurate.

As a fast paced growing environment we are looking for natural born leaders that
inspire passion in unique individuals and are not afraid to take risks in order
to achieve goals. Life at Eurofins is a meritocracy, where people are empowered
to make decisions and are rewarded for their success. We encourage independent
thinkers who challenge the status quo and never accept the market or the
company's usual way of doing things.


JOB DESCRIPTION

The On Site Support Engineer together with the IT Infrastructure Support Team
(ITIST) provide IT support at the different locations/sites. The majority of the
requests are related to front-end systems such as desktops, laptops, fixed and
mobile phones and applications. Requests relating to back-end systems such as
servers and networking will be serviced from the central IT teams, but
assistance on-site for these teams is regularly needed, therefore a strong
verbal and written English is a requirement.

As part of the GSC – NSC IT Infrastructure team the main activities for this
role are:

 * Provide hands-on IT Support at the in scope location(s) covering IT
   Infrastructure services, such as: Worplace Services, Networking, Printing,
   Servers etc.
 * Installations and deployments of new laptops, desktops and mobile devices as
   well as performing hardware installations.
 * Providing second line (L2) support and work closely with the ServiceDesk (L1)
   and other support teams.
 * Applying information system security rules (rights, password changes, Group
   security recommendations) and adherence and adoption of IT Group standards.
 * Maintaining proper inventory of assets (hardware and software licenses) and
   deliver quality documentation, procedures and work instructions.
 * Ensuring that the services comply with the set policies and standards and
   meet the agreed SLA’s.

Specific Assignments:

 * Support the end user and end device migration activities into the new zones.
 * Participate in future planned migrations of IT zones to ITIST covering also
   the network and printers.


QUALIFICATIONS

An ideal candidate should have strong experience in all of the below:

 * Experience with Desktop deployments and rollouts, upgrading to latest Windows
   clients, SCCM and Intune.
 * Experience in Office 365 environments: OneDrive, Teams etc.
 * Solid knowledge of Microsoft end-user environment (Windows 10, MS Office
   etc.)
 * Active Directory / Azure Active Directory.
 * Good knowledge of mobile solution and devices (Android, iPhone, etc.)
 * Basic knowledge of networking (switches / patches / IP / Subnets)
 * Ability to read, understand and create technical documentation of the
   delivered solutions.

What we offer:

 * A permanent position
 * The opportunity to gain increased areas of responsibility and personal
   (career) development.
 * Challenges within a multi-cultural and cross-regional team as part of the
   international and fast-growing Eurofins organisation.
 * A dynamic working environment with a good team spirit where personal
   development and growth are encouraged.


ADDITIONAL INFORMATION

Eurofins Scientific is an international life sciences company, providing a
unique range of analytical testing services to clients across multiple
industries, to make life and our environment safer, healthier and more
sustainable. From the food you eat, to the water you drink, to the medicines you
rely on, Eurofins laboratories work with the biggest companies in the world to
ensure the products they supply are safe, their ingredients are authentic and
labelling is accurate.

The Eurofins network of companies is the global leader in food, environment,
pharmaceutical and cosmetic product testing and in agroscience Contract Research
Organisation services. It is one of the market leaders in certain testing and
laboratory services for genomics, discovery pharmacology, forensics, advanced
material sciences and in the support of clinical studies, as well as having an
emerging global presence in Contract Development and Manufacturing
Organisations. It also has a rapidly developing presence in highly specialised
and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to
58,000 staff across a decentralised and entrepreneurial network of 900
laboratories in over 54 countries. Eurofins companies offer a portfolio of over
200,000 analytical methods to evaluate the safety, identity, composition,
authenticity, origin, traceability and purity of biological substances and
products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been
among the best performing stocks in Europe over the past 20 years.

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On Site Support Engineer

 * Katowice, Poland
 * Full-time

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