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DIGITAL CX & ENGAGEMENT SUMMIT

March 22, 2022 | 12 PM ET
Watch On-Demand!
 * Agenda
 * Speakers
 * Partners
   Media Partners
 * Become a Sponsor
   Sponsorship Opportunities





FEATURED SPEAKERS

Brian Cantor

Principal Analyst, CCW Digital Director

CCW Digital

Brooke Lynch

Analyst & Staff Writer

Customer Management Practice

Megan Neale

Co-Founder & COO

Limitless

Philip Mandelbaum

Lead Content Analyst

CEI

Megan Merrick

Head Of Customer Experience

Candy Digital

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WHY ATTEND

In theory, Customers are more willing than ever to use digital channels to
interact with your brand. In reality, they are unhappy with the actual digital
experiences they are receiving. Satisfaction scores markedly trail those for the
traditional voice experience (and it is not as if customers are over the moon
about phone calls).


What will it take to remedy this issue? How can you deliver the effortlessly
convenient and highly personalized end-to-end digital experiences your customers
are demanding?


Digital CX & Engagement Summit, the inaugural online event from Customer
Engagement Insider, will answer these questions and more. Along with providing
research into the state of digital experiences, our team of analysts, executive
speakers, and cutting-edge innovators will share specific instructions for
redesigning your customer and employee journeys for the digital world.


You'll learn what customers really want from digital interactions, how to
empower agents to converse in the digital world, how to recalibrate metrics and
workflows for the new engagement landscape, and how to ultimately create a
seamless, memorable experience at each and every touch point.



REGISTER FOR FREE


BECOME A CEI SPONSOR

Our vendor partners get exclusive access to our member community. Learn more and
become a sponsor today.



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Email: enquiry@iqpc.com

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