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TERMS & CONDITIONS
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Delivering a great shopping and customer service experience is important to us.
For any questions regarding your account, or for specific details on our
products and services, please follow this link to our FAQ page, contact your
Account Manager or one of our Customer Care Representatives at
1.866.391.8111(7:00 AM – 7:30 PM ET) or by email at
customerservice@grandandtoy.com.
PRICING
Grand & Toy updates pricing, product, and services regularly for different
reasons. These include, but are not limited to market and competitive forces,
and we reserve the right to change these at any time, and without notice. If you
are a Grand & Toy account holder, please log in to your account to obtain your
up-to-date pricing.
Grand & Toy reserves the right to limit or prohibit sales, including those to
re-sellers. While we make every effort to provide accurate information, we take
no responsibility for inaccuracies or errors. We reserve the right to make
changes to grandandtoy.com at any time, and without notice.
If necessary, we may refuse or cancel an order for reasons that include, but are
not limited to, limitations on quantities, or inaccuracies and errors in product
or pricing information. This also applies to orders made by resellers.
PRICE CHANGES
Due to market conditions, all prices shown are effective as of the date you
visit grandandtoy.com and are subject to change without notice.
TAXES
All prices quoted exclude sales tax. Where applicable, Federal, Provincial and
Harmonized Sales Tax will be added to purchases based on the shipping
destination. Some products are zero-rated for sales tax, such as certain food
items. Please refer to the Taxation Canada link for more
information www.canada.ca/en/services/taxes.html.
PAYMENT TERMS AND LEASING OPTIONS
For registered business customers not paying by credit card, the following
applies: Payment is due within 30 days of invoice date (NET 30). Invoices unpaid
by this date are subject to a late payment charge and may result in subsequent
orders being delayed. If you do not have a Grand & Toy account, you must pay
with a major credit card (VISA, American Express, or MasterCard). Payment terms
are subject to change without notice. Leasing options may be available on large
furniture purchases. Contact your Account Manager for details.
PRODUCT CHANGES, SUBSTITUTIONS AND ERRORS
Descriptions and product images are based on the best information available at
the time. While Grand & Toy makes every effort to provide accurate information,
we are not responsible for inaccuracies or errors. Colours are approximate and
may be different from those shown. Unless indicated, contents are not included
with products displayed. Manufacturers’ specifications may change, or products
may be discontinued without notice. If an item is unavailable, we reserve the
right to replace it with a comparable substitution of equal or greater value
when you place your order.
RETURN POLICY
If you are not satisfied with a product you purchased, we will give you a full
refund or replacement within the applicable time frames detailed below, and
subject to the following "Product Return Conditions":
PRODUCT RETURN CONDITIONS:
All product returns must be unopened and within their applicable return period.
Products must include original undamaged packaging, parts, manuals, the
Universal Product Code (UPC), a copy of the packing slip, and a Return
Authorization Number, which can be obtained in advance through the online
self-serve tool or by contacting Customer Care. Delivery fees are
non-refundable. Damaged or defective products, short shipments, or miss-filled
orders may be exchanged or returned for a full refund. Please inspect your goods
as soon as they arrive.
* Office supplies
* Unopened and unused office products can be exchanged or returned for a full
refund within thirty (30) days of purchase.
* Grand & Toy® Brand products (excluding ink and toner) can be exchanged or
returned for a full refund within three hundred sixty-five (365) days of
date of purchase.
* Ink & Toner
* Unopened and unused ink and toner can be exchanged or returned for a full
refund within thirty (30) days of date of purchase.
* Damaged or defective Original Equipment Manufacturer (“OEM”) ink and toner
may be entitled to a replacement within thirty (30) days of date of
purchase.
* Damaged or defective Grand & Toy® Brand ink or toner can be exchanged or
returned for a full refund if returned with its box within three hundred
sixty-five (365) days of date of purchase.
* Technology Products
* Unopened and unused technology products can be exchanged or returned for a
full refund within fourteen (14) days of date of purchase. This product
must still be factory sealed.
* For hygiene reasons, opened headphones and headsets are non-returnable.
* Damaged or defective technology products may be exchanged or returned for a
full refund if returned with all components and in the original packaging
within fourteen (14) days of date of purchase.
* Furniture
* Unopened and unused furniture can be exchanged or returned for a full
refund within thirty (30) days of date of purchase.
* Custom/Special ordered furniture with extended delivery are non-returnable.
* Damaged or defective furniture may be exchanged or returned for a full
refund within thirty (30) days of date of purchase.
* Furniture installation fees are non-refundable.
In some cases products in the above categories that have been opened, assembled,
or used may be returned but will be subject to a restocking fee.
* Special Orders
* Non-catalogue, special orders and proprietary products are non-cancellable
and non-returnable, except if the product is damaged or defective or was
sent incorrectly.
* Software
* All software is non-returnable and non-refundable.
* Consumable Food
* For health and safety reasons, food items are non-returnable, except if the
product is defective or it was sent incorrectly.
* Cleaning Chemicals
* For health and safety reasons, cleaning chemicals are non-returnable.
Defective products or products sent incorrectly may be exchanged or
returned for a full refund within thirty (30) days of the date of purchase.
* Coffee Equipment/Appliances
* Unopened and unused coffee equipment and small appliances can be exchanged
or returned for a full refund within thirty (30) days of purchase.
* Damaged or defective coffee equipment and small appliances may be exchanged
or returned for a full a refund within thirty (30) days of purchase.
* Health & Safety
* Products within this category are non-returnable. Defective items or
products sent incorrectly may be exchanged or returned for a full refund
within thirty (30) day of the date of purchase. Credit will be processed as
quickly as possible following the receipt of the product by our
distribution centers. Please allow up to 10 business days to see this
credit on your account or credit card.
DAMAGED GOODS AND SHORTAGES
In the case of damage or missing product, note the discrepancy on the packing
slip and notify Grand & Toy immediately. Damaged or defective products may be
exchanged or returned for a full refund within thirty (30) days of the date of
purchase.
WARRANTIES
Warranties are dealt with directly with manufacturers. Grand & Toy can assist in
directing you to the appropriate contact to work this out, please reach out one
of our Customer Care Representatives at 1-866391-8111 or by email at
customerservice@grandandtoy.com.
SHIPPING & HANDLING
Non-furniture orders of $50 or more to be delivered within our local delivery
areas will be delivered for free. Minimum purchase required is before taxes and
after discounts/price matches. Some exclusions apply. See below for details.
Non-furniture orders less than $50 may incur a minimum order charge of $9.95.
Minimum purchase required is before taxes and after discounts/price
matches. Some exclusions may apply. Grand & Toy reserves the right to decline
orders under $30.
Furniture orders of $200 or more (excluding insulated files and safes) to be
delivered within our local delivery areas will be shipped for free. Minimum
purchase required is before taxes and after discounts/price matches.
Orders placed for delivery to a location outside of our local delivery areas may
be subject to a shipping fee based on the weight and delivery distance of the
order.
Insulated files and safes may be subject to a shipping fee due to the weight of
the item.
Additional shipping and handling fees may apply to locations outside our local
delivery areas or locations that require additional resources or equipment to
complete the delivery.
All shipping fees will be noted in the cart at checkout or advised at time of
order placement.
Orders are shipped pending credit approval and product availability.
EXPECTED DELIVERY TIMES
We strive to ship most products within 1 to 2 business days to locations within
major urban centers in Canada. Outside of these areas, delivery times may vary.
We are unable to deliver to Post Office Boxes.
Products that are backordered, out-of-stock or shipped from partner may have
extended delivery times. When you add an item to your shopping cart, you may
receive one of the following messages to help you understand the estimated
delivery date:
* "In-stock" -- Usually ships within 1 to 2 business days
* "This product requires special shipment. Ships separately" -- Delivery times
will vary.
* "On backorder" -- Backordered products will ship as soon as they become
available. For more information before placing an order, or if you do not
receive your product within the expected time, please contact one of our
Customer Care Representatives at 1.866.391.8111(7:00 AM – 7:30 PM ET) or by
email at customerservice@grandandtoy.com.
Deliveries occur between 8:30 AM and 5:00 PM local time. Customers may be asked
to confirm and sign for the delivery.
After placing an order, you will receive an email confirmation with the expected
delivery date.
For furniture items, please be sure to check the estimated delivery time listed
in the product details. These products may have extended delivery times – for
Grand & Toy customers, please log into your account to view the most accurate
estimate.
If any delivery is prevented or delayed by any act or condition beyond our
reasonable control, Grand & Toy shall make all reasonable efforts to notify the
customer of such condition and ensure delivery is made as soon thereafter as
possible.
If you are in an area that observes a holiday and are unsure of your delivery
date, please contact one of our Customer Care Representatives at
1.866.391.8111(7:00 AM – 7:30 PM ET) or by email at
customerservice@grandandtoy.com.
INSTALLATION AND ASSEMBLY CHARGES
We offer installation and assembly services at an additional fee. For more
details, please email furniture@grandandtoy.com, or contact your one of our
Customer Care Representatives at 1.866.391.8111(7:00 AM – 7:30 PM ET).
WASTE DIVERSION FEES
A Waste Diversion Fee, such as an ECO fee, Electronics Handling Fee, Deposit
Fee, or other similar Recycling Fee may apply to new purchases of designated
items in the regulated waste diversion programs of participating provinces.
These programs require manufacturers to pay recycling fees, which are then
transferred to the customer. All fees collected for remittance to a regulated
waste diversion program are sent by Grand & Toy to the respective non-profit
provincial stewardship agency, explicitly for the safe recovery, recycling
and/or disposal of an item’s components. Links to each provincial stewardship
agency can be found online at
www.canada.ca/en/environment-climate-change/services/managing-reducing-waste.html
We reserve the right to modify or cancel the terms and conditions of these
policies at any time without prior notice. Any modification will be effective
immediately upon posting of the modified terms and conditions on
grandandtoy.com.
ENTIRE AGREEMENT
These terms and conditions ("Terms and Conditions") govern and control your
access and use of www.grandandtoy.com and supersede any prior representations or
agreements between the parties with respect to the subject matter herein. These
Terms and Conditions constitute the entire agreement between Grand & Toy and
customer with respect to the subject matter herein, unless Grand & Toy and
customer have executed a separate written agreement that conflicts with these
Terms and Conditions and is intended to supersede these Terms and Conditions, in
which case the terms and conditions of that written agreement shall govern.
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