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Text Content
Skip to main content PegaWorld iNspire June 11-13, 2023 Las Vegas Toggle Main Site Navigation * Log in * Log in or sign up to set up user profile. * Notifications * Log in or sign up to set up personalized notifications. Language * English * Français * Deutsch * Italiano * 日本語 * Português * Español * Set your preferred language * Contact * Contact Us * US: 1-888-PEGA-NOW * UK: 0800 014 8123 * DACH: 0800 1814783 * AU: 1800 763 425 * Home * Details * Pricing & passes * FAQ * 2022 replays * Agenda * Breakout sessions * Event schedule * Training * Pega Sites * Pega.com Explore solutions, events, and customers PegaWorld iNspire Register for our flagship virtual event Partners Discover program benefits and enablement resources Marketplace Extend Pega with components and apps My Pega Manage your organization's relationship with Pega Pega Community Drive success with centralized content and resources Documentation Find product guides and reference docs Academy Complete missions, earn badges, and stay current Design Pattern Library Explore common implementation patterns Pega Constellation Design System Browse library of UI/UX templates, patterns, and components -------------------------------------------------------------------------------- Careers Pega Support Register now WE'D PREFER IT IF YOU SAW US AT OUR BEST. Pega.com is not optimized for Internet Explorer. For the optimal experience, please use: * Google Chrome * Mozilla Firefox * Microsoft Edge Close Deprecation Notice Close Deprecation Notice PEGAWORLD INSPIRE AGENDA DISCOVER THE SESSIONS DESIGNED TO HELP YOU BUILD FOR CHANGE®. Financial Services (Clear filters) Showing 11 results. Search Submit FILTERS DAYS Sunday, June 11 (11) SESSION TYPE Customer Case Study (8) iNsights & Solutions (2) Customer How To (1) TOPIC AI and Decisioning (4) Operational Excellence (4) Customer Engagement (3) Workflow Automation (3) Business Agility (2) Case Management and BPM (2) Customer Service (2) Digital Transformation (2) Personalized Customer Experiences (2) Platform-as-a-Service (2) Rapid Delivery (2) Compliance (1) Low-Code Development (1) Sales Automation (1) Scalability (1) INDUSTRY Cross-Industry (27) Financial Services (11) Insurance (7) Communications Service Providers (6) Government (6) Healthcare (6) Manufacturing (2) Utilities (2) Life Sciences (1) Media and Advertising (1) PRODUCT Customer Decision Hub (4) Intelligent Automation (3) Customer Service (2) Platform (2) Onboarding (1) Sales Automation (1) Cancel Customer Case Study WELLS FARGO: DELIVERING CUSTOMER-CENTRIC ENGAGEMENT AT SCALE Sunday, June 11, 2023 Large enterprises often blame legacy systems for their lack of customer centricity, yet often operational and cultural silos are the bigger barriers to change. So how do you go about overcoming these... Customer Case Study MASTERING ONE-TO-ONE INTELLIGENCE AT CBA: THE CUSTOMER ENGAGEMENT ENGINE SUPERVERSE Sunday, June 11, 2023 CBA is deploying AI models at scale in its customer engagement engine (CEE) to amp up one-to-one targeting and personalization – resulting in improved customer and business outcomes. The bank even held... Customer Case Study DRIVING PAYMENT TRANSFORMATION ACROSS CITI'S DIGITAL CHANNELS Sunday, June 11, 2023 Citi executed a multi-year, multi-release program of initiatives to revamp and modernize forbearance systems into a lean and adaptive model, saving about $8.6 million in realized costs. Join this session to learn... Customer Case Study THE FUTURE OF SMART OPERATIONS AT CHARLES SCHWAB: ENTERPRISE-WIDE AI UTILITY, ENABLED BY PEGA PROCESS AI Sunday, June 11, 2023 Charles Schwab and Pega, powered by Pega Catalyst™, explored Pega Process AI together to understand how Process AI could enable and enhance Schwab’s Smart Operations ecosystem. The exploration focused on AI As-a-Service... Customer Case Study NATWEST: PRIORITIZING CUSTOMER RELEVANCE CREATES SIGNIFICANT LIFETIME VALUE Sunday, June 11, 2023 NatWest Group is a long-time user of Pega Customer Decision Hub™. With a highly effective next best action (NBA) decisioning program, NatWest now has connected 30+ channels and pioneered the use of decisioning... Customer Case Study FROM MINIMUM LOVABLE PRODUCT TO MANY LOVABLE PRODUCTS: A THREE-YEAR JOURNEY Sunday, June 11, 2023 BECU, a Pacific Northwest Credit Union, has completed a three-year journey to replace multiple systems and processes. After attending PegaWorld in 2018, the team completed a Minimum Lovable Product to improve employee... Customer Case Study ROYAL BANK OF CANADA LAUNCHES ITS DISPUTES MANAGEMENT JOURNEY WITH AN MVP IN JUST 90 DAYS Sunday, June 11, 2023 Royal Bank of Canada (RBC) needed to improve its client and agent experience in disputes management. RBC and EY promptly defined a goal for an MVP: Set the program in motion through a... Customer Case Study LEASEPLAN’S TRANSITION TO A FULLY DIGITAL BUSINESS MODEL Sunday, June 11, 2023 LeasePlan’s vision is to become a Car-as-a-Service organization with a strong focus on service efficiency and digital channels to optimize costs and capture market growth. Join this session to learn more about... You are currently on page 1 Navigate to page 2 Next Share this page Share via Facebook Share via Twitter Share via LinkedIn Share via Email Copy share link Copying... Copied! ABOUT PEGASYSTEMS Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow. JOIN THE CONVERSATION Join the conversation * Twitter * Facebook * Linkedin * Youtube COMPANY Company * About Pega * Office Locations * Careers * Contact Us * US: 1-888-PEGA-NOW * UK: 0800 014 8123 * DACH: 0800 1814783 * AU: 1800 763 425 PEGA SITES Pega Sites * Community * Support * Pega Academy Training * Product Design * Partners * PegaWorld Conference * Blog * MyPega RESOURCES Resources * Demo Videos * Pega Platform Trial * Partners & Consulting Services LANGUAGES Languages * English * Français * Deutsch * Italiano * 日本語 * Português * Español LEGAL Legal * Terms of Use * Contact * Glossary * Trademarks * Privacy * Your Privacy Choices * Cookie Preferences ©2023 Pegasystems Inc. Open in new window