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PegaWorld iNspire
June 11-13, 2023
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PEGAWORLD INSPIRE AGENDA
DISCOVER THE SESSIONS DESIGNED TO HELP YOU BUILD FOR CHANGE®.
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Sunday, June 11 (11)
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Customer Case Study (8)
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AI and Decisioning (4)
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Customer Case Study
WELLS FARGO: DELIVERING CUSTOMER-CENTRIC ENGAGEMENT AT SCALE
Sunday, June 11, 2023
Large enterprises often blame legacy systems for their lack of customer
centricity, yet often operational and cultural silos are the bigger barriers to
change. So how do you go about overcoming these...
Customer Case Study
MASTERING ONE-TO-ONE INTELLIGENCE AT CBA: THE CUSTOMER ENGAGEMENT ENGINE
SUPERVERSE
Sunday, June 11, 2023
CBA is deploying AI models at scale in its customer engagement engine (CEE) to
amp up one-to-one targeting and personalization – resulting in improved customer
and business outcomes. The bank even held...
Customer Case Study
DRIVING PAYMENT TRANSFORMATION ACROSS CITI'S DIGITAL CHANNELS
Sunday, June 11, 2023
Citi executed a multi-year, multi-release program of initiatives to revamp and
modernize forbearance systems into a lean and adaptive model, saving about $8.6
million in realized costs. Join this session to learn...
Customer Case Study
THE FUTURE OF SMART OPERATIONS AT CHARLES SCHWAB: ENTERPRISE-WIDE AI UTILITY,
ENABLED BY PEGA PROCESS AI
Sunday, June 11, 2023
Charles Schwab and Pega, powered by Pega Catalyst™, explored Pega Process AI
together to understand how Process AI could enable and enhance Schwab’s Smart
Operations ecosystem. The exploration focused on AI As-a-Service...
Customer Case Study
NATWEST: PRIORITIZING CUSTOMER RELEVANCE CREATES SIGNIFICANT LIFETIME VALUE
Sunday, June 11, 2023
NatWest Group is a long-time user of Pega Customer Decision Hub™. With a highly
effective next best action (NBA) decisioning program, NatWest now has connected
30+ channels and pioneered the use of decisioning...
Customer Case Study
FROM MINIMUM LOVABLE PRODUCT TO MANY LOVABLE PRODUCTS: A THREE-YEAR JOURNEY
Sunday, June 11, 2023
BECU, a Pacific Northwest Credit Union, has completed a three-year journey to
replace multiple systems and processes. After attending PegaWorld in 2018, the
team completed a Minimum Lovable Product to improve employee...
Customer Case Study
ROYAL BANK OF CANADA LAUNCHES ITS DISPUTES MANAGEMENT JOURNEY WITH AN MVP IN
JUST 90 DAYS
Sunday, June 11, 2023
Royal Bank of Canada (RBC) needed to improve its client and agent experience in
disputes management. RBC and EY promptly defined a goal for an MVP: Set the
program in motion through a...
Customer Case Study
LEASEPLAN’S TRANSITION TO A FULLY DIGITAL BUSINESS MODEL
Sunday, June 11, 2023
LeasePlan’s vision is to become a Car-as-a-Service organization with a strong
focus on service efficiency and digital channels to optimize costs and capture
market growth. Join this session to learn more about...
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ABOUT PEGASYSTEMS
Pega is a powerful low-code platform that builds agility into the world’s
leading organizations so they can adapt to change. Clients use our AI-powered
decisioning and workflow automation to solve their most pressing business
challenges – from personalizing engagement to automating service to streamlining
operations. Since 1983, we’ve built our scalable and flexible architecture to
help people focus on what matters most, so they can meet today’s customer
demands while continuously transforming for tomorrow.
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