www.microsoft.com Open in urlscan Pro
2600:140b:1a00:989::356e  Public Scan

Submitted URL: http://download.microsoft.com/
Effective URL: https://www.microsoft.com/en-us/download
Submission: On November 29 via manual from JP — Scanned from JP

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FREQUENTLY ASKED QUESTIONS

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 * WHY ARE SOFTWARE UPDATES NECESSARY?
   
   Microsoft is committed to providing its customers with software that has been
   tested for safety and security. Although no system is completely secure, we
   use processes, technology, and several specially focused teams to
   investigate, fix, and learn from security issues to help us meet this goal
   and to provide guidance to customers on how to help protect their PCs.
   
   As part of the Microsoft software release process, all software released to
   the Download Center is scanned for malware before it is made available for
   public download. Additionally, after release, the software available from the
   Download Center is routinely scanned for malware. Microsoft recognizes that
   the threat environment is constantly changing and will continue to evolve
   over time, and we are committed to process improvements that will help
   protect our customers from malware threats


 * HOW CAN I KEEP MY SOFTWARE UP TO DATE?
   
   Microsoft offers a range of online services to help you keep your computer up
   to date. Windows Update finds updates that you might not even be aware of and
   provides you with the simplest way to install updates that help prevent or
   fix problems, improve how your computer works, or enhance your computing
   experience. Visit Windows Update to learn more.


 * WHAT CAN I FIND IN THE MICROSOFT DOWNLOAD CENTER, AND HOW DO I FIND WHAT I’M
   LOOKING FOR?
   
   The Microsoft Download Center has recently been revised to better serve you
   as a one-stop shop for products available for purchase, in addition to
   products and downloads available for free. For your convenience, items
   available for purchase are linked directly to Microsoft Store. Items
   available as free downloads are linked to details pages, where you can learn
   more about them and initiate downloads.
   
   If you would like Microsoft to scan your computer and recommend updates,
   please see the preceding question. If you would like to search for specific
   downloads, start by using one of these methods.
   
    * To find products and downloads, in the navigation bar that appears across
      the center of the Download Center home page, click an icon.
    * To search more specifically for a product or download, on the menu bar
      displayed near the top of the page, click a menu name and then click a
      product or download.
    * To search by keyword, at the top of the page, in the Search Download
      Center search box, type the word or words you wish to search for.
   
   
   On the Search results page, you may see the following:
   
    * An Editor's choice listing of products and downloads, which are
      recommendations based on the search term.
    * A Sort by box on the right side of the page. Click the down arrow, and
      select a display order for the search results.
    * A list of Filter options on the left side of the page. Click a Filter
      option to narrow the list of items displayed in the search results. The
      Filter option operates together with the original search term to narrow
      the scope of search results.
   
   
   When you see the item you’re interested in, click the item link to find out
   more about downloading or purchasing it.


 * HOW DO I FIND WORLDWIDE DOWNLOADS?
   
   Microsoft delivers downloads in more than 118 languages worldwide. The
   Download Center now combines all English downloads into a single English
   Download Center. We no longer offer separate downloads for U.S. English, U.K.
   English, Australian English, or Canadian English.
   
   Select a Worldwide download from the English-language site
   
    1. On the download details page for a particular item, under Quick details,
       you will see a Change language box. Select the desired language from the
       drop-down list
   
   Note: The Change Language box appears only when a worldwide version of the
   download is available. If the box does not appear, the download has not yet
   been made available in languages other than English. If you see the box, but
   a specific language is not listed, the download is not yet available in that
   language.


 * WHICH OTHER MICROSOFT WEBSITES OFFER DOWNLOADS?
   
   In this section, you will find links to other Microsoft websites that offer
   downloads. Note that almost all of the downloads available from these
   websites can also be found in the Microsoft Download Center; however, the
   other Microsoft sites may offer services and information that you may not
   find in the Download Center.
   
   If you are looking for downloads for the Windows operating system or for
   Microsoft Office, try using Windows Update, which helps you keep your
   computer up to date without requiring you to visit the Download Center.
   
    * DirectX downloads
      
      Get the latest version of Microsoft DirectX, and find other important
      DirectX updates for your version of Windows.
   
    * Service Packs for Microsoft Products
      
      Download service packs containing updates for system reliability, program
      compatibility, and security. See which service packs are currently
      available from Microsoft Help and Support.
   
    * Windows Media Download Center
      
      Amplify your play with Microsoft Windows Media Player, encoders, codecs,
      and other related downloads.
   
    * Azure downloads
      
      Get SDKs and tools for managing and interacting with Azure services
   
    * Windows developer resources
      
      Get downloads and tools for Windows development
   
    * Code samples
      
      Get started with Microsoft developer tools and technologies. Explore our
      samples and discover the things you can build.


 * WHAT SHOULD I DO IF I CAN’T FIND WHAT I AM LOOKING FOR?
   
   If you cannot find a specific download, it may be available from a company
   other than Microsoft. Popular examples include Adobe Reader, Macromedia
   Shockwave and Flash players, and Java software. For current links to these
   downloads on their respective websites, use Bing to search the web for the
   download you are looking for. 


 * WHAT INFORMATION WILL I FIND ON DOWNLOAD PAGES?
   
   When you click a download item in the Download Center, you will be directed
   to the download details page for that download. Most of these pages follow a
   standard format and include most of the sections described here.
   
    * Quick details
      
      The Quick details section contains helpful summary information, including
      the name and size of the download file and its date of publication.
   
    * Change language
      
      In some cases, you'll see a Change language box, from which you can select
      a language other than English. Note that some downloads are not available
      in all languages. In addition, not all non-English downloads are
      accompanied by localized details pages. As a result, you may find English
      descriptions and instructions on pages for non-English downloads.
   
    * Download button or link
      
      For each file listed, you will see a Download button or link in the Quick
      details section. Click this button or link to begin the download.
   
    * Overview
      
      The Overview section includes a brief explanation of the issues addressed
      by the download and the benefits it provides.
   
    * System requirements
      
      Always check the System requirements section to make sure your computer is
      compatible with and has the space required to install and run the
      download. This section may also list required or recommended application
      software.
   
    * Instructions
      
      Review the Instructions section before clicking the Download button, so
      you are prepared for any steps you may need to follow.
   
    * What others are downloading
      
      This lists other items downloaded by people who also downloaded the
      current item. Information about these related downloads can be very
      helpful.
   
    * Additional information
      
      This provides further information that is either directly related to the
      current download or is meant to help keep your system running securely,
      such as security update information.
   
    * Related resources
      
      These links take you to how-to information, newsgroups, special offers,
      and other resources pertinent to the download you have selected.


 * WHAT SHOULD I DO IF I CANNOT COMPLETE A DOWNLOAD?
   
   If you cannot complete a download, you may need to clear the cache in your
   browser.  Here are Instructions for how to clear the cache in Microsoft Edge.


 * HOW DO I INSTALL DOWNLOADED SOFTWARE?
   
   Before you can use any software that you download, you must install it. For
   example, if you download a security update but do not install it, the update
   will not provide any protection for your computer. Follow these steps to save
   and install a download:
   
    1. On the download details page, click the Download button.
    2. A dialogue box will open. Click the Save button.
    3. You will be prompted to select a location for the download on your
       computer. Select an appropriate location, and click the Save button.
    4. When the file has finished downloading, you will see a second dialog box.
       If you want to install the file immediately, click the Open button. This
       launches an installation wizard.
    5. If you do not want to immediately install the file, click
       the Close button. When you are ready to install the file, double-click
       the file to launch the installation wizard.
   
   Note: When you save a download file, make sure to save it to a location that
   you will remember when you are ready to install the download. We suggest
   creating a special folder on your desktop to which you always save downloads.
   Follow these steps to create such a downloads folder:
   
    1. Right-click an unused area of your desktop.
    2. Point to New, and then click Folder.
    3. Give the folder a name, such as My Downloads.

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