Submitted URL: http://support.microsoft.com/contactus/
Effective URL: https://support.microsoft.com/contactus/
Submission: On February 11 via manual from IN

Summary

This website contacted 12 IPs in 4 countries across 7 domains to perform 55 HTTP transactions. The main IP is 2.18.233.31, located in Ascension Island and belongs to AKAMAI-AS, US. The main domain is support.microsoft.com.
TLS certificate: Issued by Microsoft IT TLS CA 4 on January 30th 2020. Valid for: 2 years.
This is the only time support.microsoft.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
3 20 2.18.233.31 16625 (AKAMAI-AS)
9 2a02:26f0:6c0... 20940 (AKAMAI-ASN1)
1 2.16.186.27 20940 (AKAMAI-ASN1)
3 2a02:26f0:6c0... 20940 (AKAMAI-ASN1)
1 2a01:4a0:1338... 201011 (NETZBETRI...)
3 2a02:26f0:6c0... 20940 (AKAMAI-ASN1)
17 40.77.226.250 8075 (MICROSOFT...)
1 2 40.90.23.206 8075 (MICROSOFT...)
1 2a02:26f0:6c0... 20940 (AKAMAI-ASN1)
1 35.172.8.53 14618 (AMAZON-AES)
1 2a02:26f0:6c0... 20940 (AKAMAI-ASN1)
1 1 40.126.1.166 8075 (MICROSOFT...)
55 12
Domain Requested by
20 support.microsoft.com 3 redirects support.microsoft.com
17 web.vortex.data.microsoft.com support.microsoft.com
9 www.microsoft.com support.microsoft.com
www.microsoft.com
3 cdnssl.clicktale.net support.microsoft.com
cdnssl.clicktale.net
3 mem.gfx.ms support.microsoft.com
mem.gfx.ms
2 login.live.com 1 redirects mem.gfx.ms
1 login.microsoftonline.com 1 redirects
1 compass-ssl.microsoft.com support.microsoft.com
1 conductor.clicktale.net cdnssl.clicktale.net
1 cdn.optimizely.com support.microsoft.com
1 img-prod-cms-rt-microsoft-com.akamaized.net support.microsoft.com
1 statics-marketingsites-neu-ms-com.akamaized.net support.microsoft.com
55 12
Subject Issuer Validity Valid
support.microsoft.com
Microsoft IT TLS CA 4
2020-01-30 -
2022-01-30
2 years crt.sh
www.microsoft.com
Microsoft IT TLS CA 5
2019-10-21 -
2021-10-21
2 years crt.sh
a248.e.akamai.net
DigiCert Secure Site ECC CA-1
2019-08-13 -
2020-08-12
a year crt.sh
mem.gfx.ms
Microsoft IT TLS CA 2
2020-01-06 -
2022-01-06
2 years crt.sh
*.clicktale.net
DigiCert SHA2 Secure Server CA
2019-10-06 -
2020-11-04
a year crt.sh
*.vortex.data.microsoft.com
Microsoft IT TLS CA 4
2020-01-21 -
2022-01-21
2 years crt.sh
cdn.optimizely.com
DigiCert SHA2 Secure Server CA
2020-01-20 -
2021-03-20
a year crt.sh
compass-ssl.microsoft.com
Microsoft IT TLS CA 5
2018-03-14 -
2020-03-13
2 years crt.sh
login.live.com
Microsoft IT TLS CA 1
2019-11-05 -
2021-11-05
2 years crt.sh

This page contains 5 frames:

Primary Page: https://support.microsoft.com/contactus/
Frame ID: 91191F935209C5D00738FD9BC5DCF517
Requests: 51 HTTP requests in this frame

Frame: https://support.microsoft.com/app/virtualagentservice/api/silentauth?OSMCSignIn=true&smcsilent=true
Frame ID: F652BA4C788300C9A84F0D5DEB858C84
Requests: 1 HTTP requests in this frame

Frame: https://login.live.com/Me.srf?wa=wsignin1.0&rpsnv=13&ct=1581385928&rver=7.0.6731.0&wp=MBI_SSL&wreply=https%3A%2F%2Fsupport.microsoft.com%3FOSMCSignIn%3Dtrue&lc=1033&id=288908&uaid=8feff578-9731-4d3e-514b-faa5c57915ec&partnerId=smc
Frame ID: 505BAA4B198FA62D9A65F2D077BDDE1B
Requests: 1 HTTP requests in this frame

Frame: https://www.microsoft.com/store/buy/cartcount
Frame ID: 00461DF8D1D916741BDDB210D5756CC1
Requests: 1 HTTP requests in this frame

Frame: https://support.microsoft.com/silentauth
Frame ID: 66C33CF40087AE334B523B1CA8FBD358
Requests: 2 HTTP requests in this frame

Screenshot


Page URL History Show full URLs

  1. http://support.microsoft.com/contactus/ HTTP 301
    https://support.microsoft.com/contactus/ Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • headers server /^(?:Microsoft-)?IIS(?:\/([\d.]+))?/i

Overall confidence: 100%
Detected patterns
  • headers server /^(?:Microsoft-)?IIS(?:\/([\d.]+))?/i

Page Statistics

55
Requests

100 %
HTTPS

50 %
IPv6

7
Domains

12
Subdomains

12
IPs

4
Countries

1071 kB
Transfer

3775 kB
Size

15
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. http://support.microsoft.com/contactus/ HTTP 301
    https://support.microsoft.com/contactus/ Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 7
  • https://support.microsoft.com/Scripts/Lib/i18n/angular-locale_en-us.js?v=1.0.20040.1 HTTP 301
  • https://support.microsoft.com/scripts/lib/i18n/angular-locale_en-us.js?v=1.0.20040.1
Request Chain 15
  • https://support.microsoft.com/app/virtualagentservice/api/silentauth HTTP 302
  • https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=13&checkda=1&ct=1581385928&rver=7.0.6731.0&wp=MBI_SSL&wreply=https:%2F%2Fsupport.microsoft.com%2Fapp%2Fvirtualagentservice%2Fapi%2Fsilentauth%3FOSMCSignIn%3Dtrue%26smcsilent%3Dtrue&id=288908 HTTP 302
  • https://support.microsoft.com/app/virtualagentservice/api/silentauth?OSMCSignIn=true&smcsilent=true
Request Chain 51
  • https://login.microsoftonline.com/common/oauth2/authorize?response_type=id_token&client_id=fdf9885b-dd37-42bf-82e5-c3129ef5a302&redirect_uri=https%3A%2F%2Fsupport.microsoft.com%2Fsilentauth&state=00b40441-f9bb-49ec-9a4b-2c81b998e32f%7Cfdf9885b-dd37-42bf-82e5-c3129ef5a302&client-request-id=716c183e-54e7-48e8-aa90-529298da144a&x-client-SKU=Js&x-client-Ver=1.0.11&prompt=none&nonce=ba976dfa-51f2-4d67-9b7b-1366ddffd676 HTTP 302
  • https://support.microsoft.com/silentauth

55 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request Cookie set /
support.microsoft.com/contactus/
Redirect Chain
  • http://support.microsoft.com/contactus/
  • https://support.microsoft.com/contactus/
79 KB
17 KB
Document
General
Full URL
https://support.microsoft.com/contactus/
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_CBC
Server
2.18.233.31 , Ascension Island, ASN16625 (AKAMAI-AS, US),
Reverse DNS
a2-18-233-31.deploy.static.akamaitechnologies.com
Software
Microsoft-IIS/10.0 / ASP.NET
Resource Hash
90754e93567b9eddc906019bb02486187ad68737af92587368c2dcf2c069df34
Security Headers
Name Value
Strict-Transport-Security max-age=86400 ; includeSubDomains

Request headers

Host
support.microsoft.com
Connection
keep-alive
Pragma
no-cache
Cache-Control
no-cache
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site
none
Sec-Fetch-Mode
navigate
Sec-Fetch-User
?1
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US
Cookie
smcflighting=100
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

Content-Type
text/html; charset=utf-8
Server
Microsoft-IIS/10.0
X-AspNetMvc-Version
5.2
SupportServerInfo
DB5|MSEGCEVirtualAgent-Prod-db5|1.0.20040.1
X-AspNet-Version
4.0.30319
X-Powered-By
ASP.NET
Vary
Accept-Encoding
Content-Encoding
gzip
Expires
Tue, 11 Feb 2020 01:52:08 GMT
Cache-Control
max-age=0, no-cache, no-store
Pragma
no-cache
Date
Tue, 11 Feb 2020 01:52:08 GMT
Content-Length
14989
Connection
keep-alive
Set-Cookie
ms-asid=e38b3e10-b668-49ed-a5b0-5f69a87db92e; domain=support.microsoft.com; path=/ smc_expid=prevac-saqfaq-thompsoncontrol|vac-qrewrite-mimic|smc-survey-feat-1|smc-survey-elg-1|thopo-utc-g|vac-utautov2-control|prethopo-dbtz-a|cogs-gethelpdeeplink-1|vafx-entry-point-2|com-getsupport-1|filterexposuretest|ce-aatest-1|smc-clicktale|sps-premier-msaas-1|vafx-snt-1|sps-ppx-office-1|sps-ppx-nonoffice-1|sps-bcsurvey-1|sps-oasproducts-1|sps-surface-power-1|vafx-dcp-1|sps-devices-s2sauth-1|tasmigrationmseg|sps-sc-1|vafx-rawlog-1|vafx-enginev2-1|sps-details-1|amc-suspend-1|sps-devices-psd2-1|sps-bc-psd2|sps-xbox-power-1|sps-awa-fix-1|amc-spampredict-1|vafx-proxybot-1|vafx-outage-0|sps-canonical-1|vafx-ons-1|cogs-fr-contactus-191210|cogs-contactus-1|sps-css-vnext-1|sps-bannerv2-0|sps-winnav2-0|; domain=support.microsoft.com; path=/ SMCsiteLang=en-US; domain=support.microsoft.com; path=/ SMCsiteDir=ltr; domain=support.microsoft.com; path=/ smc_expt=2020-02-11T01:52:08.2848374Z; domain=support.microsoft.com; path=/ smcflighting=100; path=/; domain=.microsoft.com ak_bmsc=63DD5C4F4B169C5AE1907893DB9CDA0C0210BA76CD0F0000C808425E84ACF238~plYwHW0sBuZCNtHuGMG7c7iFbQkpGAopLmuEQgweMabQnO1RUy2caji88l8LvuiRkYSH1Yk+AMpydECkPpfxKUUgf+RDyD1Rm0+o3LznwvH/oKOwYe9Eb9NfM46nhhaU8oWkWLCEhnKHg8GL8ojzxb1oFEEwQKdAzN5TyfPFy5teNqQd2YDbRrgkyTmFkvjb/8eOlh9B87fIBtIkOZgMSeCEe4mjd+xWS23eGyr7+POlU=; expires=Tue, 11 Feb 2020 03:52:08 GMT; max-age=7200; path=/; domain=.microsoft.com; HttpOnly
Strict-Transport-Security
max-age=86400 ; includeSubDomains

Redirect headers

Server
AkamaiGHost
Content-Length
0
Location
https://support.microsoft.com/contactus/
Expires
Tue, 11 Feb 2020 01:52:08 GMT
Cache-Control
max-age=0, no-cache, no-store
Pragma
no-cache
Date
Tue, 11 Feb 2020 01:52:08 GMT
Connection
keep-alive
Set-Cookie
smcflighting=100; path=/; domain=.microsoft.com
webcorecss.min.css
support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/webcore/ltr/
383 KB
54 KB
Stylesheet
General
Full URL
https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/webcore/ltr/webcorecss.min.css
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/contactus/
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_CBC
Server
2.18.233.31 , Ascension Island, ASN16625 (AKAMAI-AS, US),
Reverse DNS
a2-18-233-31.deploy.static.akamaitechnologies.com
Software
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0 /
Resource Hash
b08a064aacb748e22425bd018073be0a5991e6fbdc42cc229cc807b465318b6a
Security Headers
Name Value
Strict-Transport-Security max-age=86400 ; includeSubDomains

Request headers

Referer
https://support.microsoft.com/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
style

Response headers

x-ms-blob-type
BlockBlob
Date
Tue, 11 Feb 2020 01:52:08 GMT
Content-Encoding
gzip
Content-MD5
t3xHRolTFBOWPvfmYlJCuQ==
Connection
keep-alive
Content-Length
54589
x-ms-lease-state
available
x-ms-lease-status
unlocked
Last-Modified
Mon, 10 Feb 2020 15:55:08 GMT
Server
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0
ETag
"0x8D7AE419A85A4F2"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=86400 ; includeSubDomains
Content-Type
text/css
x-ms-request-id
ebab539b-901e-00b2-6531-e0e8e2000000
Cache-Control
max-age=53415
x-ms-version
2014-02-14
Accept-Ranges
bytes
maincontent.min.css
support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/
137 KB
23 KB
Stylesheet
General
Full URL
https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/maincontent.min.css
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/contactus/
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_CBC
Server
2.18.233.31 , Ascension Island, ASN16625 (AKAMAI-AS, US),
Reverse DNS
a2-18-233-31.deploy.static.akamaitechnologies.com
Software
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0 /
Resource Hash
4aba5b5f1359d52ed19ad99532ddabc5fd8bb3efe25e0537de2580f42e943714
Security Headers
Name Value
Strict-Transport-Security max-age=86400 ; includeSubDomains

Request headers

Referer
https://support.microsoft.com/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
style

Response headers

x-ms-blob-type
BlockBlob
Date
Tue, 11 Feb 2020 01:52:08 GMT
Content-Encoding
gzip
Content-MD5
cT4Ny9BS77MkIgL2teecbw==
Connection
keep-alive
Content-Length
23091
x-ms-lease-state
available
x-ms-lease-status
unlocked
Last-Modified
Mon, 10 Feb 2020 15:55:08 GMT
Server
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0
ETag
"0x8D7AE419A55889E"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=86400 ; includeSubDomains
Content-Type
text/css
x-ms-request-id
4107e090-401e-00d6-4347-e05842000000
Cache-Control
max-age=63055
x-ms-version
2014-02-14
Accept-Ranges
bytes
18-e17dee
www.microsoft.com/onerfstatics/marketingsites-neu-prod/west-european/shell/_scrf/css/themes=default.device=uplevel_web_pc/31-9d5f3f/79-6aa410/c6-ce4cc7/f3-7d8ce1/18-6a72f8/26-12908c/d9-69fc80/
146 KB
20 KB
Stylesheet
General
Full URL
https://www.microsoft.com/onerfstatics/marketingsites-neu-prod/west-european/shell/_scrf/css/themes=default.device=uplevel_web_pc/31-9d5f3f/79-6aa410/c6-ce4cc7/f3-7d8ce1/18-6a72f8/26-12908c/d9-69fc80/18-e17dee?ver=2.0
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/contactus/
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2a02:26f0:6c00:187::356e , Ascension Island, ASN20940 (AKAMAI-ASN1, US),
Reverse DNS
Software
/
Resource Hash
533dfe29ffec7d95269af84eeef90d23acca773475c46e97e2dbbbc53ce338fc
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Referer
https://support.microsoft.com/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
style

Response headers

ms-operation-id
820c331a1d688a40a50a60f74fc75bcb
date
Tue, 11 Feb 2020 01:52:08 GMT
content-encoding
gzip
x-content-type-options
nosniff
x-rtag
RT
x-s2
2020-01-27T23:52:49
p3p
CP="CAO CONi OTR OUR DEM ONL"
status
200
x-activity-id
4242f4cb-0260-4155-98ab-8c6b464b5448
tls_version
tls1.2
strict-transport-security
max-age=31536000
ms-cv
kv581yupSUeeBYVx.0
vary
Accept-Encoding
content-length
19633
x-xss-protection
1; mode=block
last-modified
Mon, 27 Jan 2020 23:52:49 GMT
x-az
{did:92e7dc58ca2143cfb2c818b047cc5cd1, rid: OneDeployContainer, sn: marketingsites-prod-odnortheurope, dt: 2018-05-03T20:14:23.4188992Z, bt: 2020-01-18T06:45:44.0000000Z}
x-s1
2020-01-27T23:52:49
access-control-allow-methods
HEAD,GET,POST,PATCH,PUT,OPTIONS
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
public, max-age=30319258
timing-allow-origin
*
x-appversion
1.0.7321.40972
expires
Tue, 26 Jan 2021 23:53:06 GMT
override.css
statics-marketingsites-neu-ms-com.akamaized.net/statics/
1 KB
907 B
Stylesheet
General
Full URL
https://statics-marketingsites-neu-ms-com.akamaized.net/statics/override.css?c=7
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/contactus/
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_ECDSA, AES_256_GCM
Server
2.16.186.27 , Ascension Island, ASN20940 (AKAMAI-ASN1, US),
Reverse DNS
a2-16-186-27.deploy.static.akamaitechnologies.com
Software
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0 /
Resource Hash
0bd288d5397a69ead391875b422bf2cbdcc4f795d64aa2f780aff45768d78248

Request headers

Referer
https://support.microsoft.com/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
style

Response headers

x-ms-lease-status
unlocked
x-ms-blob-type
BlockBlob
Date
Tue, 11 Feb 2020 01:52:08 GMT
Content-Encoding
gzip
Last-Modified
Tue, 11 Jun 2019 23:22:13 GMT
Server
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0
ETag
0x8D6EEC3A2D67C35
Vary
Accept-Encoding
Content-Type
text/css
x-ms-request-id
6114bb5f-b01e-0030-07b5-405020000000
x-ms-version
2009-09-19
Connection
keep-alive
Content-Length
473
virtualagent.vendor.application.v3.min.js
support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/
982 KB
264 KB
Script
General
Full URL
https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.vendor.application.v3.min.js
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/contactus/
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_CBC
Server
2.18.233.31 , Ascension Island, ASN16625 (AKAMAI-AS, US),
Reverse DNS
a2-18-233-31.deploy.static.akamaitechnologies.com
Software
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0 /
Resource Hash
0a270c49d8a0730c027517a488466f4abfb794f81984f71d598ad018f4a45b82
Security Headers
Name Value
Strict-Transport-Security max-age=86400 ; includeSubDomains

Request headers

Referer
https://support.microsoft.com/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
script

Response headers

x-ms-blob-type
BlockBlob
Date
Tue, 11 Feb 2020 01:52:08 GMT
Content-Encoding
gzip
Content-MD5
ToHDO0fMtx/+RVJKZ14EBg==
Connection
keep-alive
Content-Length
269612
x-ms-lease-state
available
x-ms-lease-status
unlocked
Last-Modified
Mon, 10 Feb 2020 15:55:08 GMT
Server
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0
ETag
"0x8D7AE419A72B49D"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=86400 ; includeSubDomains
Content-Type
application/x-javascript
x-ms-request-id
90917132-001e-003f-4c31-e0a444000000
Cache-Control
max-age=53544
x-ms-version
2014-02-14
Accept-Ranges
bytes
virtualagent.application.min.js
support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/
757 KB
191 KB
Script
General
Full URL
https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/contactus/
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_CBC
Server
2.18.233.31 , Ascension Island, ASN16625 (AKAMAI-AS, US),
Reverse DNS
a2-18-233-31.deploy.static.akamaitechnologies.com
Software
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0 /
Resource Hash
e91d21aebfa1ce77d8ba6fc58a2ae2dd5ad39d6a2b2780255f156815ab4bd88e
Security Headers
Name Value
Strict-Transport-Security max-age=86400 ; includeSubDomains

Request headers

Referer
https://support.microsoft.com/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
script

Response headers

x-ms-blob-type
BlockBlob
Date
Tue, 11 Feb 2020 01:52:08 GMT
Content-Encoding
gzip
Content-MD5
UGT9uGcZdsqvyw7ewgtm/A==
Connection
keep-alive
Content-Length
195247
x-ms-lease-state
available
x-ms-lease-status
unlocked
Last-Modified
Mon, 10 Feb 2020 15:55:08 GMT
Server
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0
ETag
"0x8D7AE419A6BD51F"
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Full URL
https://web.vortex.data.microsoft.com/collect/v1/t.js?ver=%272.1%27&name=%27Ms.Webi.PageView%27&time=%272020-02-11T01%3A52%3A08.707Z%27&os=%27MacOS%27&appId=%27JS%3Asupport.microsoft.com%27&cV=%27odiV5AVDSUWYwtp9.9%27&-ver=%271.0%27&-impressionGuid=%2700c9c716-99ae-4e78-9369-7c0b5dce18d5%27&-pageName=%27contactus%27&-uri=%27https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fcontactus%2F%27&-market=%27en-us%27&-resHeight=1200&-resWidth=1600&-pageTags=%27%7B%22metaTags%22%3A%7B%22env%22%3A%22prod%22%2C%22market%22%3A%22en-us%22%2C%22ms.partnerId%22%3A%22smc%22%2C%22ms.refView%22%3A%22https%3A%2F%2Fsupport.microsoft.com%2Fcontactus%2F%22%2C%22ms.Nav1%22%3A%22%22%2C%22ms.auth%22%3A%22%22%2C%22ms.ssversion%22%3A%22200%22%2C%22ms.cV%22%3A%22odiV5AVDSUWYwtp9.8%22%2C%22ms.flightId%22%3A%22prevac-saqfaq-thompsoncontrol%7Cvac-qrewrite-mimic%7Csmc-survey-feat-1%7Csmc-survey-elg-1%7Cthopo-utc-g%7Cvac-utautov2-control%7Cprethopo-dbtz-a%7Ccogs-gethelpdeeplink-1%7Cvafx-entry-point-2%7Ccom-getsupport-1%7Cfilterexposuretest%7Cce-aatest-1%7Csmc-clicktale%7Csps-premier-msaas-1%7Cvafx-snt-1%7Csps-ppx-office-1%7Csps-ppx-nonoffice-1%7Csps-bcsurvey-1%7Csps-oasproducts-1%7Csps-surface-power-1%7Cvafx-dcp-1%7Csps-devices-s2sauth-1%7Ctasmigrationmseg%7Csps-sc-1%7Cvafx-rawlog-1%7Cvafx-enginev2-1%7Csps-details-1%7Camc-suspend-1%7Csps-devices-psd2-1%7Csps-bc-psd2%7Csps-xbox-power-1%7Csps-awa-fix-1%7Camc-spampredict-1%7Cvafx-proxybot-1%7Cvafx-outage-0%7Csps-canonical-1%7Cvafx-ons-1%7Ccogs-fr-contactus-191210%7Ccogs-contactus-1%7Csps-css-vnext-1%7Csps-bannerv2-0%7Csps-winnav2-0%7C%22%2C%22ms.pageType%22%3A%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fcontactus%2F%22%2C%22ms.isNative%22%3A%22false%22%2C%22ms.muid%22%3A%223C3211416C1362B03D491F2C6DB86345%22%2C%22ms.asid%22%3A%22e38b3e10-b668-49ed-a5b0-5f69a87db92e%22%2C%22ms.vlid%22%3A%226880e59a-90fd-09fa-9110-8fc1aab1e617%22%7D%7D%27&-behavior=0&*baseType=%27Ms.Content.PageView%27&*cookieEnabled=true&*cookies=%27ms-asid%3De38b3e10-b668-49ed-a5b0-5f69a87db92e%3B%27&*isJs=true&*isLoggedIn=false&*isManual=true&*flashInstalled=false&ext-app-env=%27prod%27&ext-app-expId=%27CT%3ASMCprevac-saqfaq-thompsoncontrol%2CCT%3ASMCvac-qrewrite-mimic%2CCT%3ASMCsmc-survey-feat-1%2CCT%3ASMCsmc-survey-elg-1%2CCT%3ASMCthopo-utc-g%2CCT%3ASMCvac-utautov2-control%2CCT%3ASMCprethopo-dbtz-a%2CCT%3ASMCcogs-gethelpdeeplink-1%2CCT%3ASMCvafx-entry-point-2%2CCT%3ASMCcom-getsupport-1%2CCT%3ASMCfilterexposuretest%2CCT%3ASMCce-aatest-1%2CCT%3ASMCsmc-clicktale%2CCT%3ASMCsps-premier-msaas-1%2CCT%3ASMCvafx-snt-1%2CCT%3ASMCsps-ppx-office-1%2CCT%3ASMCsps-ppx-nonoffice-1%2CCT%3ASMCsps-bcsurvey-1%2CCT%3ASMCsps-oasproducts-1%2CCT%3ASMCsps-surface-power-1%2CCT%3ASMCvafx-dcp-1%2CCT%3ASMCsps-devices-s2sauth-1%2CCT%3ASMCtasmigrationmseg%2CCT%3ASMCsps-sc-1%2CCT%3ASMCvafx-rawlog-1%2CCT%3ASMCvafx-enginev2-1%2CCT%3ASMCsps-details-1%2CCT%3ASMCamc-suspend-1%2CCT%3ASMCsps-devices-psd2-1%2CCT%3ASMCsps-bc-psd2%2CCT%3ASMCsps-xbox-power-1%2CCT%3ASMCsps-awa-fix-1%2CCT%3ASMCamc-spampredict-1%2CCT%3ASMCvafx-proxybot-1%2CCT%3ASMCvafx-outage-0%2CCT%3ASMCsps-canonical-1%2CCT%3ASMCvafx-ons-1%2CCT%3ASMCcogs-fr-contactus-191210%2CCT%3ASMCcogs-contactus-1%2CCT%3ASMCsps-css-vnext-1%2CCT%3ASMCsps-bannerv2-0%2CCT%3ASMCsps-winnav2-0%2CCT%3ASMC%27&ext-javascript-ver=%271.1%27&ext-javascript-libVer=%274.2.8%27&ext-javascript-domain=%27support.microsoft.com%27&ext-javascript-userConsent=false&ext-user-localId=%27t%3A3C3211416C1362B03D491F2C6DB86345%27&$mscomCookies=true
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
9a677de0e20d8f190c7dd8dbb56d4e1550984a62d3767a1e914ce2bc63d2f1df
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://support.microsoft.com/en-us/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
script

Response headers

Pragma
no-cache
Date
Tue, 11 Feb 2020 01:52:08 GMT
X-Content-Type-Options
nosniff
P3P
CP="ALL IND DSP COR ADM CONo CUR CUSo IVAo IVDo PSA PSD TAI TELo OUR SAMo CNT COM INT NAV ONL PHY PRE PUR UNI"
Cache-Control
no-cache, no-store
MS-CV
rMbrPp37f0yQXmMhx+lNmw.0
Content-Type
application/javascript
Content-Length
281
Expires
0
t.js
web.vortex.data.microsoft.com/collect/v1/
281 B
966 B
Script
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1/t.js?ver=%272.1%27&name=%27Ms.Webi.PageAction%27&time=%272020-02-11T01%3A52%3A08.712Z%27&os=%27MacOS%27&appId=%27JS%3Asupport.microsoft.com%27&cV=%27odiV5AVDSUWYwtp9.9%27&-ver=%271.0%27&-impressionGuid=%2700c9c716-99ae-4e78-9369-7c0b5dce18d5%27&-pageName=%27contactus%27&-uri=%27https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fcontactus%2F%27&-pageTags=%27%7B%22metaTags%22%3A%7B%22env%22%3A%22prod%22%2C%22market%22%3A%22en-us%22%2C%22ms.partnerId%22%3A%22smc%22%2C%22ms.refView%22%3A%22https%3A%2F%2Fsupport.microsoft.com%2Fcontactus%2F%22%2C%22ms.Nav1%22%3A%22%22%2C%22ms.auth%22%3A%22%22%2C%22ms.ssversion%22%3A%22200%22%2C%22ms.cV%22%3A%22odiV5AVDSUWYwtp9.8%22%2C%22ms.flightId%22%3A%22prevac-saqfaq-thompsoncontrol%7Cvac-qrewrite-mimic%7Csmc-survey-feat-1%7Csmc-survey-elg-1%7Cthopo-utc-g%7Cvac-utautov2-control%7Cprethopo-dbtz-a%7Ccogs-gethelpdeeplink-1%7Cvafx-entry-point-2%7Ccom-getsupport-1%7Cfilterexposuretest%7Cce-aatest-1%7Csmc-clicktale%7Csps-premier-msaas-1%7Cvafx-snt-1%7Csps-ppx-office-1%7Csps-ppx-nonoffice-1%7Csps-bcsurvey-1%7Csps-oasproducts-1%7Csps-surface-power-1%7Cvafx-dcp-1%7Csps-devices-s2sauth-1%7Ctasmigrationmseg%7Csps-sc-1%7Cvafx-rawlog-1%7Cvafx-enginev2-1%7Csps-details-1%7Camc-suspend-1%7Csps-devices-psd2-1%7Csps-bc-psd2%7Csps-xbox-power-1%7Csps-awa-fix-1%7Camc-spampredict-1%7Cvafx-proxybot-1%7Cvafx-outage-0%7Csps-canonical-1%7Cvafx-ons-1%7Ccogs-fr-contactus-191210%7Ccogs-contactus-1%7Csps-css-vnext-1%7Csps-bannerv2-0%7Csps-winnav2-0%7C%22%2C%22ms.pageType%22%3A%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fcontactus%2F%22%2C%22ms.isNative%22%3A%22false%22%2C%22ms.muid%22%3A%223C3211416C1362B03D491F2C6DB86345%22%2C%22ms.asid%22%3A%22e38b3e10-b668-49ed-a5b0-5f69a87db92e%22%2C%22ms.vlid%22%3A%226880e59a-90fd-09fa-9110-8fc1aab1e617%22%7D%7D%27&-contentVer=%272.0%27&-market=%27en-us%27&-actionType=%27A%27&-behavior=20&-content=%27%5B%7B%22contentName%22%3A%22as-ghrd-tested-for-redirection%22%2C%22contentId%22%3A%22as-ghrd-tested-for-redirection%22%2C%22meetsOsRequirements%22%3Afalse%2C%22isDevEject%22%3Afalse%2C%22isRunningNativeLegacy%22%3Afalse%2C%22isRunningUwp%22%3Afalse%2C%22ms-asid%22%3A%22e38b3e10-b668-49ed-a5b0-5f69a87db92e%22%7D%5D%27&*baseType=%27Ms.Content.PageAction%27&*timeToAction=676&*cookieEnabled=true&*cookies=%27ms-asid%3De38b3e10-b668-49ed-a5b0-5f69a87db92e%3B%27&*isJs=true&*isLoggedIn=false&*isManual=true&ext-app-env=%27prod%27&ext-app-expId=%27CT%3ASMCprevac-saqfaq-thompsoncontrol%2CCT%3ASMCvac-qrewrite-mimic%2CCT%3ASMCsmc-survey-feat-1%2CCT%3ASMCsmc-survey-elg-1%2CCT%3ASMCthopo-utc-g%2CCT%3ASMCvac-utautov2-control%2CCT%3ASMCprethopo-dbtz-a%2CCT%3ASMCcogs-gethelpdeeplink-1%2CCT%3ASMCvafx-entry-point-2%2CCT%3ASMCcom-getsupport-1%2CCT%3ASMCfilterexposuretest%2CCT%3ASMCce-aatest-1%2CCT%3ASMCsmc-clicktale%2CCT%3ASMCsps-premier-msaas-1%2CCT%3ASMCvafx-snt-1%2CCT%3ASMCsps-ppx-office-1%2CCT%3ASMCsps-ppx-nonoffice-1%2CCT%3ASMCsps-bcsurvey-1%2CCT%3ASMCsps-oasproducts-1%2CCT%3ASMCsps-surface-power-1%2CCT%3ASMCvafx-dcp-1%2CCT%3ASMCsps-devices-s2sauth-1%2CCT%3ASMCtasmigrationmseg%2CCT%3ASMCsps-sc-1%2CCT%3ASMCvafx-rawlog-1%2CCT%3ASMCvafx-enginev2-1%2CCT%3ASMCsps-details-1%2CCT%3ASMCamc-suspend-1%2CCT%3ASMCsps-devices-psd2-1%2CCT%3ASMCsps-bc-psd2%2CCT%3ASMCsps-xbox-power-1%2CCT%3ASMCsps-awa-fix-1%2CCT%3ASMCamc-spampredict-1%2CCT%3ASMCvafx-proxybot-1%2CCT%3ASMCvafx-outage-0%2CCT%3ASMCsps-canonical-1%2CCT%3ASMCvafx-ons-1%2CCT%3ASMCcogs-fr-contactus-191210%2CCT%3ASMCcogs-contactus-1%2CCT%3ASMCsps-css-vnext-1%2CCT%3ASMCsps-bannerv2-0%2CCT%3ASMCsps-winnav2-0%2CCT%3ASMC%27&ext-javascript-ver=%271.1%27&ext-javascript-libVer=%274.2.8%27&ext-javascript-domain=%27support.microsoft.com%27&ext-javascript-userConsent=false&ext-user-localId=%27t%3A3C3211416C1362B03D491F2C6DB86345%27&$mscomCookies=true
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://support.microsoft.com/en-us/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
script

Response headers

Pragma
no-cache
Date
Tue, 11 Feb 2020 01:52:08 GMT
X-Content-Type-Options
nosniff
P3P
CP="ALL IND DSP COR ADM CONo CUR CUSo IVAo IVDo PSA PSD TAI TELo OUR SAMo CNT COM INT NAV ONL PHY PRE PUR UNI"
Cache-Control
no-cache, no-store
MS-CV
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Content-Type
application/javascript
Content-Length
281
Expires
0
/
support.microsoft.com/api/UHF/GetL1Header/
2 KB
1 KB
XHR
General
Full URL
https://support.microsoft.com/api/UHF/GetL1Header/?requestedRoute=%2Fen-us%2Fcontactus%2F
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.vendor.application.v3.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_CBC
Server
2.18.233.31 , Ascension Island, ASN16625 (AKAMAI-AS, US),
Reverse DNS
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Software
/
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=86400 ; includeSubDomains

Request headers

Accept
application/json, text/plain, */*
Caller-Name
Angular
Sec-Fetch-Dest
empty
Referer
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MS-CV
odiV5AVDSUWYwtp9.10
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

Date
Tue, 11 Feb 2020 01:52:08 GMT
Content-Encoding
gzip
Vary
Accept-Encoding
Connection
keep-alive
Content-Type
text/html; charset=utf-8
Cache-Control
private, max-age=1753
Strict-Transport-Security
max-age=86400 ; includeSubDomains
Content-Length
580
smcsurvey
support.microsoft.com/app/virtualagentservice/api/content/GetCompassContentForPage/
985 B
2 KB
XHR
General
Full URL
https://support.microsoft.com/app/virtualagentservice/api/content/GetCompassContentForPage/smcsurvey?iecbust=1581385928715
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.vendor.application.v3.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_CBC
Server
2.18.233.31 , Ascension Island, ASN16625 (AKAMAI-AS, US),
Reverse DNS
a2-18-233-31.deploy.static.akamaitechnologies.com
Software
Microsoft-IIS/10.0 / ASP.NET
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=86400 ; includeSubDomains

Request headers

Accept
application/json, text/plain, */*
Caller-Name
Angular
Sec-Fetch-Dest
empty
Referer
https://support.microsoft.com/en-us/contactus/
MS-CV
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User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

Pragma
no-cache
Date
Tue, 11 Feb 2020 01:52:08 GMT
Content-Encoding
gzip
X-AspNetMvc-Version
5.2
Server
Microsoft-IIS/10.0
X-AspNet-Version
4.0.30319
X-Powered-By
ASP.NET
Vary
Accept-Encoding
Connection
keep-alive
Content-Type
application/json; charset=utf-8
Cache-Control
max-age=0, no-cache, no-store
Strict-Transport-Security
max-age=86400 ; includeSubDomains
Content-Length
505
SupportServerInfo
DB5|MSEGCEVirtualAgent-PPE-db5|1.0.20040.1
Expires
Tue, 11 Feb 2020 01:52:08 GMT
latest.woff
www.microsoft.com/fonts/segoe-ui/west-european/bold/
36 KB
36 KB
Font
General
Full URL
https://www.microsoft.com/fonts/segoe-ui/west-european/bold/latest.woff
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/en-us/contactus/
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2a02:26f0:6c00:187::356e , Ascension Island, ASN20940 (AKAMAI-ASN1, US),
Reverse DNS
Software
/
Resource Hash
04c527c1c6347ee6b560c0f0d681f806934ac94e2a416ceb901f760a515dc302
Security Headers
Name Value
Strict-Transport-Security max-age=31536000

Request headers

Referer
https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/webcore/ltr/webcorecss.min.css
Origin
https://support.microsoft.com
Sec-Fetch-Dest
font
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

date
Tue, 11 Feb 2020 01:52:08 GMT
last-modified
Mon, 14 Oct 2019 19:54:47 GMT
x-rtag
RT
etag
"7311a23bc982d51:0"
strict-transport-security
max-age=31536000
content-type
application/font-woff
status
200
tls_version
tls1.2
cache-control
public, max-age=307604
accept-ranges
bytes
access-control-allow-origin
https://support.microsoft.com
content-length
36876
monitor
conductor.clicktale.net/
1 B
259 B
Other
General
Full URL
https://conductor.clicktale.net/monitor?t=preinit&p=162&2=4947127035144358&v=1.5.5&7=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fcontactus%2F&3=7441907142684287&4=4843310187439384&5=0
Requested by
Host: cdnssl.clicktale.net
URL: https://cdnssl.clicktale.net/www/monitor-latest.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
35.172.8.53 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-35-172-8-53.compute-1.amazonaws.com
Software
/
Resource Hash
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Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Date
Tue, 11 Feb 2020 01:52:09 GMT
Access-Control-Allow-Credentials
true
Connection
keep-alive
Access-Control-Allow-Headers
*
Content-Length
1
Content-Type
text/plain
meBoot.min.js
mem.gfx.ms/scripts/me/MeControl/10.20027.3/en-US/
133 KB
29 KB
Script
General
Full URL
https://mem.gfx.ms/scripts/me/MeControl/10.20027.3/en-US/meBoot.min.js
Requested by
Host: mem.gfx.ms
URL: https://mem.gfx.ms/meversion?partner=smc&market=en-us&uhf=1
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2a02:26f0:6c00:18d::37 , Ascension Island, ASN20940 (AKAMAI-ASN1, US),
Reverse DNS
Software
/
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff

Request headers

Referer
https://support.microsoft.com/en-us/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
script

Response headers

Strict-Transport-Security
max-age=31536000; includeSubDomains
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Fri, 31 Jan 2020 05:00:18 GMT
Date
Tue, 11 Feb 2020 01:52:08 GMT
Vary
Accept-Encoding
Content-Type
application/javascript
Cache-Control
max-age=2592000
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
28886
X-UA-Compatible
IE=edge
t.js
web.vortex.data.microsoft.com/collect/v1/
281 B
644 B
Script
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1/t.js?ver=%272.1%27&name=%27Ms.Webi.OutgoingRequest%27&time=%272020-02-11T01%3A52%3A08.759Z%27&os=%27MacOS%27&appId=%27JS%3Asupport.microsoft.com%27&cV=%27odiV5AVDSUWYwtp9.13%27&-operationName=%27%2F%2Fauth%2Fme-control-loaded%27&-dependencyName=%27SelfAssistWeb%27&-dependencyType=%27WebService%27&-dependencyOperationName=%27%2F%2Fauth%2Fme-control-loaded%27&-latencyMs=4&-targetUri=%27%2F%2Fauth%2Fme-control-loaded%27&-succeeded=true&-serviceErrorCode=-1&-protocolStatusCode=%27200%27&*description=%27Event%20triggered%20by%20auth%20service%20when%20we%20are%20having%20issues%20loading%20me%20control%20shell%20-%20when%20this%20happens%20we%20use%20the%20fallback%20L0Header%20as%20Universal%20Header%20is%20not%20available%20at%20all%27&*route=%27%2Fen-us%2Fcontactus%2F%27&*userAgent=%27Mozilla%2F5.0%20(Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_5)%20AppleWebKit%2F537.36%20(KHTML%2C%20like%20Gecko)%20Chrome%2F74.0.3729.169%20Safari%2F537.36%27&*server=%27Prod%27&*language=%27en%27&*locale=%27us%27&*isNative=false&*partnerId=%27smc%27&*baseType=%27Ms.Qos.OutgoingServiceRequest%27&ext-javascript-ver=%271.1%27&ext-javascript-libVer=%274.2.8%27&ext-javascript-domain=%27support.microsoft.com%27&ext-javascript-userConsent=false&ext-user-localId=%27t%3A3C3211416C1362B03D491F2C6DB86345%27&ext-app-env=%27prod%27&ext-app-expId=%27CT%3ASMCprevac-saqfaq-thompsoncontrol%2CCT%3ASMCvac-qrewrite-mimic%2CCT%3ASMCsmc-survey-feat-1%2CCT%3ASMCsmc-survey-elg-1%2CCT%3ASMCthopo-utc-g%2CCT%3ASMCvac-utautov2-control%2CCT%3ASMCprethopo-dbtz-a%2CCT%3ASMCcogs-gethelpdeeplink-1%2CCT%3ASMCvafx-entry-point-2%2CCT%3ASMCcom-getsupport-1%2CCT%3ASMCfilterexposuretest%2CCT%3ASMCce-aatest-1%2CCT%3ASMCsmc-clicktale%2CCT%3ASMCsps-premier-msaas-1%2CCT%3ASMCvafx-snt-1%2CCT%3ASMCsps-ppx-office-1%2CCT%3ASMCsps-ppx-nonoffice-1%2CCT%3ASMCsps-bcsurvey-1%2CCT%3ASMCsps-oasproducts-1%2CCT%3ASMCsps-surface-power-1%2CCT%3ASMCvafx-dcp-1%2CCT%3ASMCsps-devices-s2sauth-1%2CCT%3ASMCtasmigrationmseg%2CCT%3ASMCsps-sc-1%2CCT%3ASMCvafx-rawlog-1%2CCT%3ASMCvafx-enginev2-1%2CCT%3ASMCsps-details-1%2CCT%3ASMCamc-suspend-1%2CCT%3ASMCsps-devices-psd2-1%2CCT%3ASMCsps-bc-psd2%2CCT%3ASMCsps-xbox-power-1%2CCT%3ASMCsps-awa-fix-1%2CCT%3ASMCamc-spampredict-1%2CCT%3ASMCvafx-proxybot-1%2CCT%3ASMCvafx-outage-0%2CCT%3ASMCsps-canonical-1%2CCT%3ASMCvafx-ons-1%2CCT%3ASMCcogs-fr-contactus-191210%2CCT%3ASMCcogs-contactus-1%2CCT%3ASMCsps-css-vnext-1%2CCT%3ASMCsps-bannerv2-0%2CCT%3ASMCsps-winnav2-0%2CCT%3ASMC%27&$mscomCookies=true
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://support.microsoft.com/en-us/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
script

Response headers

Pragma
no-cache
Date
Tue, 11 Feb 2020 01:52:08 GMT
X-Content-Type-Options
nosniff
P3P
CP="ALL IND DSP COR ADM CONo CUR CUSo IVAo IVDo PSA PSD TAI TELo OUR SAMo CNT COM INT NAV ONL PHY PRE PUR UNI"
Cache-Control
no-cache, no-store
MS-CV
IkdeTodOMEqz45C+oerXSA.0
Content-Type
application/javascript
Content-Length
281
Expires
0
truncated
/
358 B
0
Image
General
Full URL
data:truncated
Protocol
DATA
Server
-, , ASN (),
Reverse DNS
Software
/
Resource Hash
ee2b841529e5d06aeae7f65b413b40bbfef5161c9fad9a8a1755dac03806291b

Request headers

User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

Content-Type
image/svg+xml;charset=utf-8
v1
web.vortex.data.microsoft.com/collect/
0
0
Other
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1?$mscomCookies=true&ext-javascript-msfpc=%27GUID%3Ded9827585e60463e88f37e16e1cae2f4%26HASH%3Ded98%26LV%3D202002%26V%3D4%26LU%3D1581385928758%27
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Access-Control-Allow-Headers
Accept, Authorization, Content-Type, Origin, X-Xbl-Contract-Version, X-Xbl-Device-Type, Xbl-Authz-Actor-10, WithCredentials
Access-Control-Allow-Credentials
true
v1
web.vortex.data.microsoft.com/collect/
0
0
Other
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1?$mscomCookies=true&ext-javascript-msfpc=%27GUID%3Ded9827585e60463e88f37e16e1cae2f4%26HASH%3Ded98%26LV%3D202002%26V%3D4%26LU%3D1581385928758%27
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
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Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Access-Control-Allow-Headers
Accept, Authorization, Content-Type, Origin, X-Xbl-Contract-Version, X-Xbl-Device-Type, Xbl-Authz-Actor-10, WithCredentials
Access-Control-Allow-Credentials
true
v1
web.vortex.data.microsoft.com/collect/
0
0
Other
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1?$mscomCookies=true&ext-javascript-msfpc=%27GUID%3Ded9827585e60463e88f37e16e1cae2f4%26HASH%3Ded98%26LV%3D202002%26V%3D4%26LU%3D1581385928758%27
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
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Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Access-Control-Allow-Headers
Accept, Authorization, Content-Type, Origin, X-Xbl-Contract-Version, X-Xbl-Device-Type, Xbl-Authz-Actor-10, WithCredentials
Access-Control-Allow-Credentials
true
d1c44bdb-fc2a-4d52-8551-a259a2a751e9.png
compass-ssl.microsoft.com/assets/d1/c4/
17 KB
18 KB
Image
General
Full URL
https://compass-ssl.microsoft.com/assets/d1/c4/d1c44bdb-fc2a-4d52-8551-a259a2a751e9.png?n=VA%20Avatar%20Revision%20-%20White%20%e2%80%93%201%20.png
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/en-us/contactus/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_256_GCM
Server
2a02:26f0:6c00:283::a8b , Ascension Island, ASN20940 (AKAMAI-ASN1, US),
Reverse DNS
Software
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0 /
Resource Hash
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Request headers

Referer
https://support.microsoft.com/en-us/contactus/
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
image

Response headers

x-ms-lease-status
unlocked
x-ms-blob-type
BlockBlob
Date
Tue, 11 Feb 2020 01:52:08 GMT
Last-Modified
Tue, 02 Jan 2018 23:41:02 GMT
Server
Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0
Content-MD5
bj1oAO75z/S5SrwCUlXrKw==
ETag
"0x8D5523A48985AC5"
Content-Type
image/png
x-ms-request-id
159024a4-701e-0103-494a-df893f000000
Cache-Control
max-age=31536000
x-ms-version
2011-08-18
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
17558
v1
web.vortex.data.microsoft.com/collect/
0
0
Other
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1?$mscomCookies=true&ext-javascript-msfpc=%27GUID%3Ded9827585e60463e88f37e16e1cae2f4%26HASH%3Ded98%26LV%3D202002%26V%3D4%26LU%3D1581385928758%27
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
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Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Access-Control-Allow-Headers
Accept, Authorization, Content-Type, Origin, X-Xbl-Contract-Version, X-Xbl-Device-Type, Xbl-Authz-Actor-10, WithCredentials
Access-Control-Allow-Credentials
true
latest.woff
www.microsoft.com/fonts/segoe-ui/west-european/semilight/
33 KB
33 KB
Font
General
Full URL
https://www.microsoft.com/fonts/segoe-ui/west-european/semilight/latest.woff
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/en-us/contactus/
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2a02:26f0:6c00:187::356e , Ascension Island, ASN20940 (AKAMAI-ASN1, US),
Reverse DNS
Software
/
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000

Request headers

Referer
https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/webcore/ltr/webcorecss.min.css
Origin
https://support.microsoft.com
Sec-Fetch-Dest
font
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Response headers

date
Tue, 11 Feb 2020 01:52:08 GMT
last-modified
Mon, 14 Oct 2019 19:54:47 GMT
x-rtag
RT
etag
"afe6ac3bc982d51:0"
strict-transport-security
max-age=31536000
content-type
application/font-woff
status
200
tls_version
tls1.2
cache-control
public, max-age=413846
accept-ranges
bytes
access-control-allow-origin
https://support.microsoft.com
content-length
33980
v1
web.vortex.data.microsoft.com/collect/
0
0
Other
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1?$mscomCookies=true&ext-javascript-msfpc=%27GUID%3D147cebf220204b5095f1caf133fad595%26HASH%3D147c%26LV%3D202002%26V%3D4%26LU%3D1581385928726%27
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Access-Control-Allow-Headers
Accept, Authorization, Content-Type, Origin, X-Xbl-Contract-Version, X-Xbl-Device-Type, Xbl-Authz-Actor-10, WithCredentials
Access-Control-Allow-Credentials
true
v1
web.vortex.data.microsoft.com/collect/
0
0
Other
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1?$mscomCookies=true&ext-javascript-msfpc=%27GUID%3D147cebf220204b5095f1caf133fad595%26HASH%3D147c%26LV%3D202002%26V%3D4%26LU%3D1581385928726%27
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
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Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Access-Control-Allow-Headers
Accept, Authorization, Content-Type, Origin, X-Xbl-Contract-Version, X-Xbl-Device-Type, Xbl-Authz-Actor-10, WithCredentials
Access-Control-Allow-Credentials
true
v1
web.vortex.data.microsoft.com/collect/
0
0
Other
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1?$mscomCookies=true&ext-javascript-msfpc=%27GUID%3D147cebf220204b5095f1caf133fad595%26HASH%3D147c%26LV%3D202002%26V%3D4%26LU%3D1581385928726%27
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Access-Control-Allow-Headers
Accept, Authorization, Content-Type, Origin, X-Xbl-Contract-Version, X-Xbl-Device-Type, Xbl-Authz-Actor-10, WithCredentials
Access-Control-Allow-Credentials
true
v1
web.vortex.data.microsoft.com/collect/
0
0
Other
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1?$mscomCookies=true&ext-javascript-msfpc=%27GUID%3D147cebf220204b5095f1caf133fad595%26HASH%3D147c%26LV%3D202002%26V%3D4%26LU%3D1581385928726%27
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Access-Control-Allow-Headers
Accept, Authorization, Content-Type, Origin, X-Xbl-Contract-Version, X-Xbl-Device-Type, Xbl-Authz-Actor-10, WithCredentials
Access-Control-Allow-Credentials
true
Me.srf
login.live.com/ Frame 505B
0
0
Document
General
Full URL
https://login.live.com/Me.srf?wa=wsignin1.0&rpsnv=13&ct=1581385928&rver=7.0.6731.0&wp=MBI_SSL&wreply=https%3A%2F%2Fsupport.microsoft.com%3FOSMCSignIn%3Dtrue&lc=1033&id=288908&uaid=8feff578-9731-4d3e-514b-faa5c57915ec&partnerId=smc
Requested by
Host: mem.gfx.ms
URL: https://mem.gfx.ms/scripts/me/MeControl/10.20027.3/en-US/meBoot.min.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.90.23.206 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Microsoft-IIS/10.0 /
Resource Hash
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

:method
GET
:authority
login.live.com
:scheme
https
:path
/Me.srf?wa=wsignin1.0&rpsnv=13&ct=1581385928&rver=7.0.6731.0&wp=MBI_SSL&wreply=https%3A%2F%2Fsupport.microsoft.com%3FOSMCSignIn%3Dtrue&lc=1033&id=288908&uaid=8feff578-9731-4d3e-514b-faa5c57915ec&partnerId=smc
pragma
no-cache
cache-control
no-cache
upgrade-insecure-requests
1
user-agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
sec-fetch-dest
iframe
accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
sec-fetch-site
cross-site
sec-fetch-mode
navigate
referer
https://support.microsoft.com/en-us/contactus/
accept-encoding
gzip, deflate, br
accept-language
en-US
cookie
uaid=a33dc0dfc8c145468bd61dfd0e30a149; MSPRequ=id=288908&lt=1581385929&co=1
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
iframe
Referer
https://support.microsoft.com/en-us/contactus/

Response headers

status
200
cache-control
no-cache, no-store
pragma
no-cache
content-type
text/html; charset=utf-8
content-encoding
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https://support.microsoft.com/silentauth
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Sec-Fetch-Dest
script

Response headers

Date
Tue, 11 Feb 2020 01:52:10 GMT
Content-Encoding
gzip
Last-Modified
Tue, 11 Feb 2020 00:02:43 GMT
Vary
Accept-Encoding
Connection
keep-alive
Content-Type
text/javascript; charset=utf-8
Cache-Control
public, max-age=1770
Strict-Transport-Security
max-age=86400 ; includeSubDomains
Content-Length
70399
Expires
Tue, 11 Feb 2020 02:21:40 GMT
v1
web.vortex.data.microsoft.com/collect/
0
0
Other
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1?$mscomCookies=true&ext-javascript-msfpc=%27GUID%3D147cebf220204b5095f1caf133fad595%26HASH%3D147c%26LV%3D202002%26V%3D4%26LU%3D1581385928726%27
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Access-Control-Allow-Headers
Accept, Authorization, Content-Type, Origin, X-Xbl-Contract-Version, X-Xbl-Device-Type, Xbl-Authz-Actor-10, WithCredentials
Access-Control-Allow-Credentials
true
v1
web.vortex.data.microsoft.com/collect/
0
0
Other
General
Full URL
https://web.vortex.data.microsoft.com/collect/v1?$mscomCookies=true&ext-javascript-msfpc=%27GUID%3D147cebf220204b5095f1caf133fad595%26HASH%3D147c%26LV%3D202002%26V%3D4%26LU%3D1581385928726%27
Requested by
Host: support.microsoft.com
URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
40.77.226.250 Dublin, Ireland, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://support.microsoft.com/en-us/contactus/
Origin
https://support.microsoft.com
Sec-Fetch-Dest
empty
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Access-Control-Allow-Origin
https://support.microsoft.com
Access-Control-Allow-Headers
Accept, Authorization, Content-Type, Origin, X-Xbl-Contract-Version, X-Xbl-Device-Type, Xbl-Authz-Actor-10, WithCredentials
Access-Control-Allow-Credentials
true

Verdicts & Comments Add Verdict or Comment

116 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| onformdata object| onpointerrawupdate boolean| supportWindowsHistory undefined| baseHref undefined| hashRoute function| ClickTaleCreateDOMElement number| WRInitTime object| autoMonitorConfig string| ct_pdc_qs_val object| ClickTaleGlobal object| ClickTaleMonitor object| ClickTaleSettings object| ct_dispatcher function| ClickTaleAppendInHead function| ClickTaleXHTMLCompliantScriptTagCreate boolean| isHttps undefined| scriptSource undefined| pccSource object| ctVEconfig object| ClickTaleOnReadyList boolean| ClickTaleIsXHTMLCompliant object| CEC string| ClickTaleScriptSource function| onloaded undefined| ClickTalePrevOnReady function| ClickTaleOnReady object| ngFileUpload function| AuthenticationContext object| AdaptiveCards function| $ function| jQuery object| angular object| html5 object| FileAPI object| DirectLine object| Logging object| SpeechSDK function| markdownit object| awa string| behaviorKey object| microsoft string| portalCommon object| pc string| virtualAgentApp object| vaApp function| mod object| module object| cantileverServiceSettings object| awasaServicesSettings object| WLSPHIP0 object| MsSupportSdk object| SupportSdkIntegration object| supportPortal object| selfAssistWeb object| MSA object| MeControl function| MeControlDefine function| MeControlImport object| callBackMappedToRenewStates object| callBacksMappedToRenewStates number| queryStringIndex number| fragmentIndex number| outputLength object| pathParts object| featureLoadState object| msCommonShell string| WRFi number| WRFk number| WRFh number| WRFj object| WRFw number| ClickTaleUnloadPause number| ClickTaleEventsMask string| ClickTaleIgnoreCookieName string| ClickTaleUIDCookieName function| ClickTaleLog function| ClickTale string| ClickTaleCookieDomain function| ClickTaleUploadPage function| ClickTaleDelayUploadPage function| ClickTaleIsUploadPage function| ClickTaleSetAllSensitive function| ClickTaleResetAllSensitive function| ClickTaleSetSomeSensitive function| ClickTaleResetSomeSensitive function| ClickTaleIgnore function| ClickTaleRegisterFormSubmitFailure function| ClickTaleGetVersion function| ClickTaleSetCustomElementID function| ClickTaleRegisterFormSubmitSuccess function| ClickTaleExec function| ClickTaleField function| ClickTaleNote function| ClickTaleTag function| ClickTaleEvent function| ClickTaleGetPID function| ClickTaleSetUID function| ClickTaleGetUID function| ClickTaleGetSID function| ClickTaleLogical function| ClickTaleDetectAgent function| ClickTaleIsPlayback number| ClickTaleCookieExpiryDays function| ClickTaleIsSavedRecording function| ClickTaleIsRecording function| ClickTaleSendJsonMessage function| ClickTaleDispatchPersistedMessages function| ClickTaleUploadPageNow function| ClickTaleAddAugmentElementPathHandler function| ClickTaleGetAuthResponse function| ClickTaleGetSubscriberId function| ClickTaleGetPartition function| ClickTaleGetWRIgnoreExpiry object| ClickTaleFetchFromWithCookies object| REQUEST_TYPE object| CONSTANTS

15 Cookies

Domain/Path Name / Value
.microsoft.com/ Name: bm_sv
Value: 26D760DA1CDDB59E26E4433EE1B28933~xnA5od7tP6ZenaCb9KKtr0k/6LxU5fBqf+xF2fKRaKUMaISCaWX+SYBz6zZ6TLweP/RZCqcAMqb4ctBXlIs0jsUt+jf71l6vaxsJ8NXD5VHgI5axDgDTFrBLTEJt3oGWyLQG11NMkT1tj/Utheu3c0Xcnfg+0F3bxOiAm7PpXJ4=
.support.microsoft.com/ Name: smc_expt
Value: 2020-02-11T01:52:08.8560912Z
.support.microsoft.com/ Name: smc_expid
Value: prevac-saqfaq-thompsoncontrol|vac-qrewrite-mimic|smc-survey-feat-1|smc-survey-elg-1|thopo-utc-g|vac-utautov2-control|prethopo-dbtz-a|cogs-gethelpdeeplink-1|vafx-entry-point-2|com-getsupport-1|filterexposuretest|ce-aatest-1|smc-clicktale|sps-premier-msaas-1|vafx-snt-1|sps-ppx-office-1|sps-ppx-nonoffice-1|sps-bcsurvey-1|sps-oasproducts-1|sps-surface-power-1|vafx-dcp-1|sps-devices-s2sauth-1|tasmigrationmseg|sps-sc-1|vafx-rawlog-1|vafx-enginev2-1|sps-details-1|amc-suspend-1|sps-devices-psd2-1|sps-bc-psd2|sps-xbox-power-1|sps-awa-fix-1|amc-spampredict-1|vafx-proxybot-1|vafx-outage-0|sps-canonical-1|vafx-ons-1|cogs-fr-contactus-191210|cogs-contactus-1|sps-css-vnext-1|sps-bannerv2-0|sps-winnav2-0||vafx-svc-canary-1
.microsoft.com/ Name: MC1
Value: GUID=6af6bc1815f6491e8470fe828e2334cb&HASH=6af6&LV=202002&V=4&LU=1581385928789
.microsoft.com/ Name: ctm
Value: {'pgv':4843310187439384|'vst':7441907142684287|'vstr':4947127035144358|'intr':1581385928742|'v':1}
.microsoft.com/ Name: MUID
Value: 3C3211416C1362B03D491F2C6DB86345
.microsoft.com/ Name: MS0
Value: ec1c21a611a44724a5159024d38489ba
.support.microsoft.com/ Name: SMCsiteDir
Value: ltr
.microsoft.com/ Name: __CT_Data
Value: gpv=1&ckp=tld&dm=microsoft.com
support.microsoft.com/ Name: MSFPC
Value: GUID=147cebf220204b5095f1caf133fad595&HASH=147c&LV=202002&V=4&LU=1581385928726
support.microsoft.com/ Name: smcpartner
Value: smc
.microsoft.com/ Name: ak_bmsc
Value: 63DD5C4F4B169C5AE1907893DB9CDA0C0210BA76CD0F0000C808425E84ACF238~plYwHW0sBuZCNtHuGMG7c7iFbQkpGAopLmuEQgweMabQnO1RUy2caji88l8LvuiRkYSH1Yk+AMpydECkPpfxKUUgf+RDyD1Rm0+o3LznwvH/oKOwYe9Eb9NfM46nhhaU8oWkWLCEhnKHg8GL8ojzxb1oFEEwQKdAzN5TyfPFy5teNqQd2YDbRrgkyTmFkvjb/8eOlh9B87fIBtIkOZgMSeCEe4mjd+xWS23eGyr7+POlU=
.support.microsoft.com/ Name: SMCsiteLang
Value: en-US
.support.microsoft.com/ Name: ms-asid
Value: e38b3e10-b668-49ed-a5b0-5f69a87db92e
.microsoft.com/ Name: smcflighting
Value: 100

5 Console Messages

Source Level URL
Text
console-api error URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.vendor.application.v3.min.js(Line 122)
Message:
Local storage not supported
console-api info URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.vendor.application.v3.min.js(Line 122)
Message:
fetchContent internalFetch:en-us/contactus/
console-api info URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.vendor.application.v3.min.js(Line 122)
Message:
fetchContent internalFetch:en-us/contactus/
console-api log URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js(Line 326)
Message:
Could not create SdkClientProxy. appid, partnerid or componentid were not provided.
console-api info URL: https://support.microsoft.com/app/virtualagentapplication/assets/1.0.20041.1/virtualagent.application.min.js(Line 161)
Message:
Received cross-frame message, was unable to parse event.data: SyntaxError: Unexpected token D in JSON at position 0

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=86400 ; includeSubDomains

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

cdn.optimizely.com
cdnssl.clicktale.net
compass-ssl.microsoft.com
conductor.clicktale.net
img-prod-cms-rt-microsoft-com.akamaized.net
login.live.com
login.microsoftonline.com
mem.gfx.ms
statics-marketingsites-neu-ms-com.akamaized.net
support.microsoft.com
web.vortex.data.microsoft.com
www.microsoft.com
2.16.186.27
2.18.233.31
2a01:4a0:1338:28::c38a:ff18
2a02:26f0:6c00:181::13b8
2a02:26f0:6c00:187::356e
2a02:26f0:6c00:18d::37
2a02:26f0:6c00:19f::2db0
2a02:26f0:6c00:283::a8b
35.172.8.53
40.126.1.166
40.77.226.250
40.90.23.206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