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Events

EUROPE

NG Retail Digital Summit Europe 1 – 3 Mar CIO Digital Summit Europe 8 – 10 Mar
CMO Digital Summit Europe 19 – 21 Apr Security Digital Summit Europe 26 – 28 Apr
RevGen Digital Summit Europe 3 – 5 May NG Retail Digital Summit Europe 27 – 29
Sep CMO Digital Summit Europe 4 – 6 Oct CIO Digital Summit Europe 11 – 13 Oct
Security Digital Summit Europe 18 – 20 Oct Digital Innovation Digital Summit
Europe 22 – 24 Nov CIO Digital Summit Europe 02 – 04 Mar 2022 NG Retail Digital
Summit Europe 08-10 Mar 2022 CMO Digital Summit Europe 16 – 18 Mar 2022 Security
Digital Summit Europe 06 – 08 Apr 2022 CX Innovation Summit Europe26 – 28 Apr
2022 Digital Innovation Digital Summit Europe 03 – 05 May 2022 Supply Chain
Digital Summit Europe 03 – 05 May 2022 Data & Analytics Digital Summit EU 06 –
08 Sep 2022

AMERICA

RevGen Digital Summit North America 3 – 5 Mar Digital Marketing Summit North
America 10 – 12 Mar HSE Digital Summit North America 15 – 17 Mar CMO Brand
Digital Summit North America 5 – 7 Apr Supply Chain Insight Summit North America
7 – 9 Apr HR Digital Summit North America 12 – 14 Apr NG Retail Digital Summit
North America 14 – 16 Apr CIO Digital Summit North America 21 – 23 Apr Digital
Innovation Digital Summit North America 28 – 30 Apr Security Digital Summit
North America 5 – 7 May NG Manufacturing Summit North America 10 – 12 May CMO
Digital Summit North America 7 – 9 Jun Omnichannel CX Summit 9 – 11 Jun NG
Banking Innovation Digital North America 14 – 16 Jun Data & Analytics Digital
Summit North America 16 – 18 Jun NG Healthcare Digital Summit North America 21 –
23 Jun Energy Digital Summit North America 23 – 25 Jun CIO Digital Summit North
America 28 – 30 Jun Digital Innovation Digital Summit North America 13 – 15 Jul
NG Retail Digital Summit North America 8 – 10 Sep Supply Chain Insight Summit
North America 13 – 15 Sep Security Digital Summit North America 13 – 15 Sep HSE
Digital Summit North America 22 – 24 Sep CIO Digital Summit North America 27 –
29 Sep CMO Digital Summit North America 13 – 15 Oct RevGen Digital Summit North
America 25 – 27 Oct HR Digital Summit North America 1 – 3 Nov Digital Marketing
Summit North America 3 – 5 Nov Digital Innovation Digital Summit North America 8
– 10 Nov CX Innovation Summit 15 – 17 Nov NG Manufacturing Summit North America
17 – 19 Nov Energy Digital Summit North America 01 – 03 Dec CIO Digital Summit
North America 1 – 3 Dec Security Digital Summit North America 6 – 8 Dec NG
Banking Innovation Digital North America 6 – 8 Dec Data & Analytics Digital
Summit North America 08 – 10 Dec NG Healthcare Digital Summit North America 8 –
10 Dec Supply Chain Insight Summit North America 01-03 Feb 2022 CX Innovation
Summit 08 – 10 Feb 2022 NG Retail Digital Summit North America 22-24 Feb 2022
Data & Analytics Digital Summit North America 01 – 03 Mar 2022 RevGen Digital
Summit North America 02-04 Mar 2022 Digital Marketing Summit North America 09-11
Mar 2022 HSE Digital Summit North America 15 – 17 Mar 2022 NG Healthcare Digital
Summit North America 22 – 24 Mar 2022 CIO Digital Summit North America 22 – 24
Mar Security Digital Summit North America 29 – 31 Mar 2022 CMO Digital Summit
North America 05 – 07 Apr 2022 Supply Chain Insight Summit North America 06 – 08
Apr 2022 HR Digital Summit North America 12 – 14 Apr 2022 Digital Innovation
Digital Summit North America 27-29 Apr NG Manufacturing Summit North America 10
– 12 May 2022 CX Innovation Summit 11 – 13 May 2022 CMO Digital Summit North
America 07 – 09 Jun 2022 NG Banking Innovation Digital North America 07 – 09 Jun
2022 Energy Digital Summit North America 15 – 17 June 2022 Data & Analytics
Digital Summit North America 15 – 17 Jun 2022 NG Healthcare Digital Summit North
America 21 – 23 Jun 2022 CIO Digital Summit North America 21 – 23 Jun 2022 NG
Retail Digital Summit North America 28 – 30 Jun 2022 Security Digital Summit
North America 28 – 30 Jun 2022 Digital Innovation Digital Summit North America
12 – 14 Jul Life Sciences Summit NA 04 – 06 Oct 2022
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26 - 28 APR • EUROPE • ONLINE


MAKING END TO END EXPERIENCES THAT MATTER




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Apply to Attend Event Schedule



CX INNOVATION SUMMIT

2020 introduced several challenges into the sector, with a sharp rise in
e-commerce and retailers having to rethink their strategies. Organizations need
to constantly differentiate themselves and their product offerings

Sense check your approach with likeminded industry experts, sharing insight on
business-critical challenges and disruptive technology and drive your industry
forward collaboratively.




70

Attendees


100%

Senior Executives


9 HRS

Industry Insights
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SPEAKERS INCLUDE





DEREK ECCLESTON


XI CONSULTANT


EDWIN TABORDA


GLOBAL HEAD OF INSIGHTS


ANDY GRIFFITHS


HEAD OF SUSTAINABLE PROCUREMENT


MATIAS CARIDE


EMEA DIGITAL DIRECTOR


DANIEL CHAN


GLOBAL CDMO


VINAY PARMAR


CHIEF CUSTOMER EXPERIENCE OFFICER


GEOFFRAY MAUGIN


SVP GUEST EXPERIENCE & BUSINESS PERFORMANCE


BERTRAND SWIDERSKI


CHIEF SUSTAINABILITY OFFICER


BEATRICE CORNACCHIA


SENIOR VICE PRESIDENT, HEAD OF MARKETING & COMMUNICATIONS


DEREK MORRISON


GM EMEA


ANITA TOULMIN


B2B DIGITAL DIRECTOR


RAKESH MISTRY


SENIOR DIRECTOR OF TECH, DATA & AI


MICHELE PORETTI


GLOBAL HEAD OF DISTRIBUTION EXPERIENCE


AYMEN ISMAIL


HEAD OF CUSTOMER ENGAGEMENT


WAIS SHAIFTA


NON EXECUTIVE DIRECTOR


DUNCAN MACPHERSON


RVP EMEA


MAXIM VETOSHKIN


VICE PRESIDENT ADVANCED ANALYTICS AND INSIGHTS


MALIN BERGE


VICE PRESIDENT STRATEGIC GROWTH, SUSTAINABILITY INNOVATION LAB


PASCAL JANUS


VICE PRESIDENT CENTER FOR DATA & ANALYTICS INSIGHTS


CLAUDIO TOLDI


HEAD OF EBUSINESS & CUSTOMER EXPERIENCE


JAN RICHARDS


HEAD OF CUSTOMER EXPERIENCE


MAREIKE TATIC


GM DACH


ALEXANDRA FOSTER


DIRECTOR INSURANCE, WEALTH MANAGEMENT & FINANCIAL SERVICES


SASCHA VUKOVIC


SENIOR DIRECTOR DIGITAL PRODUCT AND DATA STRATEGY, STRATEGIC COOPERATIONS


ANGELA REID


GLOBAL CUSTOMER EXPERIENCE VP


CECILIA BRENNER


EXPERIENCE DESIGN DIRECTOR


SIMON FRASER


VP CUSTOMER EXPERIENCE STRATEGY


DEREK ECCLESTON


XI CONSULTANT


EDWIN TABORDA


GLOBAL HEAD OF INSIGHTS


ANDY GRIFFITHS


HEAD OF SUSTAINABLE PROCUREMENT


MATIAS CARIDE


EMEA DIGITAL DIRECTOR


DANIEL CHAN


GLOBAL CDMO


VINAY PARMAR


CHIEF CUSTOMER EXPERIENCE OFFICER


GEOFFRAY MAUGIN


SVP GUEST EXPERIENCE & BUSINESS PERFORMANCE


BERTRAND SWIDERSKI


CHIEF SUSTAINABILITY OFFICER


BEATRICE CORNACCHIA


SENIOR VICE PRESIDENT, HEAD OF MARKETING & COMMUNICATIONS


DEREK MORRISON


GM EMEA


ANITA TOULMIN


B2B DIGITAL DIRECTOR


RAKESH MISTRY


SENIOR DIRECTOR OF TECH, DATA & AI


MICHELE PORETTI


GLOBAL HEAD OF DISTRIBUTION EXPERIENCE


AYMEN ISMAIL


HEAD OF CUSTOMER ENGAGEMENT


WAIS SHAIFTA


NON EXECUTIVE DIRECTOR


DUNCAN MACPHERSON


RVP EMEA


MAXIM VETOSHKIN


VICE PRESIDENT ADVANCED ANALYTICS AND INSIGHTS


MALIN BERGE


VICE PRESIDENT STRATEGIC GROWTH, SUSTAINABILITY INNOVATION LAB


PASCAL JANUS


VICE PRESIDENT CENTER FOR DATA & ANALYTICS INSIGHTS


CLAUDIO TOLDI


HEAD OF EBUSINESS & CUSTOMER EXPERIENCE


JAN RICHARDS


HEAD OF CUSTOMER EXPERIENCE


MAREIKE TATIC


GM DACH


ALEXANDRA FOSTER


DIRECTOR INSURANCE, WEALTH MANAGEMENT & FINANCIAL SERVICES


SASCHA VUKOVIC


SENIOR DIRECTOR DIGITAL PRODUCT AND DATA STRATEGY, STRATEGIC COOPERATIONS


ANGELA REID


GLOBAL CUSTOMER EXPERIENCE VP


CECILIA BRENNER


EXPERIENCE DESIGN DIRECTOR


SIMON FRASER


VP CUSTOMER EXPERIENCE STRATEGY


DEREK ECCLESTON


XI CONSULTANT


EDWIN TABORDA


GLOBAL HEAD OF INSIGHTS


ANDY GRIFFITHS


HEAD OF SUSTAINABLE PROCUREMENT


MATIAS CARIDE


EMEA DIGITAL DIRECTOR


Become a speaker





WHY ATTEND

Connect with 70+ senior CX Innovation leaders for a curated agenda focused on
tackling your current business critical challenges and driving industry forward.

Our summits are designed to help you:

Build new connections with likeminded senior leaders

Stay current with emerging business trends

Understand the impact new technology can make

De-risk new projects by gaining a broad range of insights 

Accelerate key projects through meaningful new partnerships

Downloadable and actionable takeaways

Add to Calendar




EVENT AGENDA

Day one
Day two
Day three

09:00 - 09:15

Sponsor

09:00 - 09:15


OPENING REMARKS

09:15 - 09:45

09:15 - 09:45


KEYNOTE

From Innovation to Transformation – The Key Drivers to CX Success

In the new era of CX every brand is searching for the perfect 360 view of the
customer, creating a no friction, single client vision and unique omnichannel
experience – there are more opportunities than ever for brands to explore new
and emerging CX Frontiers.
There are 3 key drivers for success in this area: guest governance, data
management and people empowerment. How can brands focus and improve on these
areas to enhance customer engagement and foster transformation at scale?



Geoffray Maugin SVP Guest Experience & Business Performance, Accor


09:45 - 10:25

09:45 - 10:25


PANEL DISCUSSION

The next level of Customer Experience: Being unique, relevant and creating a
seamless journey

Customer Experience is the most important area of differentiation for a company.
While 80% of companies believe they deliver a great customer experience only 8%
of their customers feel the same. In a world of AI, automation and new channels
what do your customers really want. In todays’ world it is imperative that the
customer journey be seamless, frictionless, and engaging. What does the future
of CX look like with this in mind?



Maxim Vetoshkin Vice President Advanced Analytics and Insights, Swarovski
Michele Poretti Global Head of Distribution Experience, Generali
Cecilia Brenner Experience Design Director, Philips


10:25 - 11:15

10:25 - 11:15


ROUNDTABLES

Track 1: Convenient, Connected, Customer-Centric: Removing Friction for a
Seamless Journey

The needs and expectations of customers have grown in the last 18 months.
According to KPMG “customer satisfaction is the difference between expectation
and actual delivery”. CX leaders must understand their customer’s pain points
and aim to deliver and exceed them. It is now vital to align touchpoints and
departments internally to ensure a clear customer journey and UX. Businesses
need to invest in their relationships with customers to achieve increased
customer loyalty.

Here are some questions to kick start the conversation:
•What tools can you use to create a frictionless user experience?
•How can we minimize wait times & manage calls and queues efficiently?
•How can you communicate across departments to improve UX?
•How can we ensure there is clarity in communication throughout the customer
journey?
•How does this improve customer loyalty?



Aymen Ismail Head of Customer Engagement, smart Europe GmbH


Track 2: From Insights to Innovation: Creating a Single View of the Customer

Customers are demanding more and more individual and personalized communication.
As CX leaders we must walk this fine line carefully.
•How can you offer your customers a truly personal experience while still
respecting their safety and security issues?
•How can you understand customer needs, habits, and history to provide a
personal and streamlined CX experience?
•How can you use O2O data alignment?
•How can you, think backward from the customer who doesn’t think in terms of
channels?
•How can you capture all data and align it?
•How do you meet the customer where they are?



Wais Shaifta Non Executive Director, The Gym Group


Track 3: Transition vs Transformation: Identifying and Embracing New
Technologies to Elevate CX

Covid has caused a permeant shift in CX. While some companies flourished, others
faced challenges and were forced to adapt. Looking to the future, how can you
ensure your organization is continuing to elevate the customer experience. What
technologies can help you on this journey and ensure effective digital
transformation?

Sponsor:




Duncan MacPherson RVP EMEA, Centrical


11:17 - 11:27

Sponsor

11:17 - 11:27


INSIGHT BREAK

Exclusion is a Proactive Choice Your Business Cannot Afford To Make

Leading Brands have recognised the importance of delivering more inclusive
experiences for both customers and employees. Simon will share examples of what
you can do to avoid excluding a sizable proportion of potential customers, as
well as the risks of not taking action now.



Simon Fraser VP Customer Experience Strategy, InMoment


11:35 - 12:15

11:35 - 12:15


KEYNOTE

How we are trying to save the planet through removing friction in the customer
experience

At National Express we’ve been on a journey to transform the perception of coach
and bus travel in order to drive modal shift and have a positive impact on our
planet though reducing our carbon footprint - delivering a great customer
experience is critical to this!
To create a more frictionless experience we ourselves have had to become
frictionless when thinking about the customer, moving from data to insight,
embedding better customer leadership, driving collaboration and relentlessly
focusing on fixing the customer journey!



Vinay Parmar Chief Customer Experience Officer, National Express


12:17 - 12:47

Sponsor

12:17 - 12:47


HEADLINE KEYNOTE

Know your customers: who is the customer of 2030 demanding better CX?

While their elders have grown used to certain standards and ways of interacting
with businesses, the 2030 customer won’t settle for the status quo. They will
demand better from businesses – better customer journeys, better services,
better experiences and better environment, social and corporate governance
(ESG). Only the businesses that deliver this will thrive. In this Digital
Transformation panel session, in partnership with Infobip, we’ll reveal
everything you need to know about Generation Alpha, including their purchase
habits and CX expectations, and offer actionable tips and advice so you can
prepare your CX now for the customer of 2030.



Mareike Tatic GM DACH, Infobip


09:00 - 09:10

09:00 - 09:10


OPENING REMARKS

09:10 - 09:40

09:10 - 09:40


KEYNOTE

Strategizing in a World without Channels

Omnichannel, O&O, O+O, Offline, Online, Phygital, Consumers don't care. Only
Marketers do. So why do we plan our businesses or monitor them with those views?
How do we take steps to start reflecting in our strategies & performance
monitoring how Consumers browse, research, shop, return, refund, share etc. How
do we also build those bridges between different teams with different skills in
order to deliver in these strategies?



Daniel Chan Global CDMO, Loreal Luxe


09:42 - 10:22

09:42 - 10:22


PANEL DISCUSSION

Confidence is key: The silver bullet to customer engagement

A recent Customer Engagement review from Braze highlighted an interesting
outcome – 98% of companies that ranked their customer engagement efforts as
excellent or good exceeded their revenue goals. Of those that didn’t, only 65%
met revenue goals. While some of this increase can likely be tied to a
recovering economy, that doesn’t negate the impact that a deeper focus on
customer engagement can bring. COVID-19 drove big shifts in consumer behaviour,
so brands who have worked to embrace true customer centricity are
well-positioned to see the bulk of those revenue gains going forward. With this
in mind, how do brands bring together valid insights such as customer habits and
history to create a truly personalised experience for each customer? How can
brands create a robust cross-channel strategy to deliver the right message at
the right time to get full benefit of customer engagement?



Pascal Janus Vice President Center for Data & Analytics Insights, Fressnapf
Angela Reid Global Customer Experience VP, Firmenich
Claudio Toldi Head of eBusiness & Customer Experience, Continental
Jan Richards Head of Customer Experience, Irish Life


10:22 - 10:32

Sponsor

10:22 - 10:32


INSIGHT BREAK

Closing the Loop: Practical Tips to Achieve ROI on CX initiatives

Case management has been an established value stream for CX programmes for some
time. But still we see varying levels of maturity and commitment to this
activity. Some brands are even scaling back to avoid chasing rabbits down
unprofitable rabbit holes, whilst others know instinctively which battles can be
won and which intractable challenges are at best mitigated or even left to one
side. This session is about the winners, those who have worked out how to be
smart, how to get ROI from closing the loop, because they know that if you try
and delight every customer, you go bust.



Derek Eccleston XI Consultant, InMoment


10:40 - 11:30

10:40 - 11:30


ROUNDTABLES

Track 1: Convenient, Connected, Customer-Centric: Removing Friction for a
Seamless Journey

The needs and expectations of customers have grown in the last 18 months.
According to KPMG “customer satisfaction is the difference between expectation
and actual delivery”. CX leaders must understand their customer’s pain points
and aim to deliver and exceed them. It is now vital to align touchpoints and
departments internally to ensure a clear customer journey and UX. Businesses
need to invest in their relationships with customers to achieve increased
customer loyalty.

Here are some questions to kick start the conversation:
•What tools can you use to create a frictionless user experience?
•How can we minimize wait times & manage calls and queues efficiently?
•How can you communicate across departments to improve UX?
•How can we ensure there is clarity in communication throughout the customer
journey?
•How does this improve customer loyalty?



Aymen Ismail Head of Customer Engagement, smart Europe GmbH


Track 2: From Insights to Innovation: Creating a Single View of the Customer

Customers are demanding more and more individual and personalized communication.
As CX leaders we must walk this fine line carefully.
•How can you offer your customers a truly personal experience while still
respecting their safety and security issues?
•How can you understand customer needs, habits, and history to provide a
personal and streamlined CX experience?
•How can you use O2O data alignment?
•How can you, think backward from the customer who doesn’t think in terms of
channels?
•How can you capture all data and align it?
•How do you meet the customer where they are?



Wais Shaifta Non Executive Director, The Gym Group


Track 3: Transition vs Transformation: Identifying and Embracing New
Technologies to Elevate CX

Covid has caused a permeant shift in CX. While some companies flourished, others
faced challenges and were forced to adapt. Looking to the future, how can you
ensure your organization is continuing to elevate the customer experience. What
technologies can help you on this journey and ensure effective digital
transformation?

Sponsor:




Duncan MacPherson RVP EMEA, Centrical


11:32 - 12:02

11:32 - 12:02


INNOVATION EXCHANGE KEYNOTE

Human Centricity: Data Focus vs Human Focus

Big Data, Machine learning, IoT – three tech pillars of a successful CX
strategy. All of these are tools to learn and understand what the customer needs
at the right time. This has allowed us to drive personalization, target and
re-target audiences, and make more strategic investment choices. The key
question is to what extent can we really understand the people beyond just their
customer journey experience and what are the tangible value for both the brand
and the person of achieving this? Furthermore, are we making these changes to
build a long term relationship with these consumers or are we simply driving
transactions in the short term? As Simon Sinek would say ‘100% of customers are
people, 100% of employees are people. If you don’t understand people, you don’t
understand business’.



Edwin Taborda Global Head of Insights, Electrolux


12:05 - 12:35

Sponsor

12:05 - 12:35


CLOSING PRIME KEYNOTE

Accelerate growth and build trust with conversational AI

In the past two years, digital transformation has accelerated faster than any of
us expected, yet the challenge of becoming a Conversational business remains for
many.
Taking automation to the next level isn’t straightforward, maximizing
effectiveness and efficiency while retaining what we all strive for - an
empathetic, very human relationship - is a huge opportunity for brands in 2022.
LivePerson has been leading the digital Conversational space for 20+ years,
working with the likes of HSBC, Orange, Virgin Media, William Hill, Sky, NatWest
and BT.
Join LivePerson's Senior AI Strategist to explore how to accelerate the path
towards digital sales and service. Walk away with the blueprint for how to go
live with automation and crucially, human empathy and intelligence, within
weeks.



Rakesh Mistry Senior Director of Tech, Data & AI, LivePerson


09:00 - 09:10

09:00 - 09:10


OPENING REMARKS

09:10 - 09:50

09:10 - 09:50


PANEL DISCUSSION

Sustainability in Action: How can brands influence customers to impact
sustainability goals?

Last year the UN’s Intergovernmental Panel on Climate Change confirmed that the
climate crisis is now affecting every corner of the world, and that every degree
of warming makes life on earth more dangerous. That said, every bit of action
makes it more liveable. But how does this affect the Customer Experience? How
can brands influence customers to make the right decision and take
sustainability steps more seriously?



Bertrand Swiderski Chief Sustainability Officer, Carrefour
Malin Berge Vice President Strategic Growth, Sustainability Innovation Lab,
Mastercard
Andy Griffiths Head of Sustainable Procurement, Diageo


09:55 - 10:05

09:55 - 10:05


INSIGHT BREAK

10:05 - 10:55

10:05 - 10:55


ROUNDTABLE LEADERS PANEL

Aymen Ismail Head of Customer Engagement, smart Europe GmbH
Wais Shaifta Non Executive Director, The Gym Group
Duncan MacPherson RVP EMEA, Centrical


11:00 - 11:27

11:00 - 11:27


KEYNOTE

A passion-led brand transformation and consumer approach

As one of the world’s leading technology companies and a top ten global brand,
Mastercard has been evolving the way it interacts with consumers by creating
meaningful connections and tapping into people’s passions. This approach is part
of Mastercard’s brand transformation journey, where the consumer journey and
mapping means enabling people to pursue their passion on purpose.
The digital era has led to consumers having very limited attention spans with
brands needing to find ways to engage them like never before. How then can
companies put the consumer at the center of everything they do and create the
most innovative and relevant experiences at every step of their journey? In an
age when experiences matter more than things, how do we deliver experiences to
consumers that they could not replicate on their own or with anyone else while
also harnessing the power of digital to open up possibilities of where and when
you can reach consumers?



Beatrice Cornacchia Senior Vice President, Head of Marketing & Communications,
Mastercard


11:27 - 11:35

11:27 - 11:35


SHORT BREAK

11:37 - 12:07

11:37 - 12:07


INNOVATION EXCHANGE KEYNOTE

Gaining Gen Z Share of Mind

StockX is a global platform for consuming and trading current culture –
including sneakers, apparel, accessories, electronics, and collectibles. Its
audience is largely made up of Gen Z who is at the forefront of culture, and
moving away from fast fashion and big box retail in favour of limited edition,
unique items with cultural significance. They are seeking a next-gen experience
from brands who share their values: authenticity, agency, and access. Join Derek
Morrison, GM EMEA, StockX to learn more about this audience, and how StockX
engages and uses culture to develop meaningful relationships with their
customers.



Derek Morrison GM EMEA, Stock X


12:10 - 12:45

12:10 - 12:45


CLOSING PANEL

Why is customer obsession more important today than ever before?

Customer obsession isn't a new philosophy. Well established as the secret to
Amazon's massive success, both B2B and B2C companies have started to make
customer-centricity a key ingredient in their strategies and objectives — and
this makes sense. But in the new era CX has changed. Customers now want greater
ease of purchase, wider exposure to digital means, service and delivery at the
comfort of home. How can businesses respond to this and how can you stay ahead
of the curve with the pace of change ever increasing?



Anita Toulmin B2B Digital Director, L'Oreal
Matias Caride EMEA Digital Director, Whirlpool Corporation
Alexandra Foster Director Insurance, Wealth Management & Financial Services, BT
Sascha Vukovic Senior Director Digital Product and Data Strategy, Strategic
Cooperations, BMW

Day one Day two Day three


EVENT HIGHLIGHTS


IMMERSE YOURSELF IN THE MOST ADVANCED VIRTUAL EVENT PLATFORM, BLENDING THE
CONVENIENCE AND REACH OF DIGITAL WITH THE INTERACTION OF PHYSICAL EVENTS.
EXPERIENCE THE NEW WAY TO NETWORK WITH PEERS WITH INTERACTIVE FEATURES
INCLUDING:

AUDIENCE INTERACTION

Engage with a virtual live audience just as you would at a physical event and
create meaningful conversations.

LIVE POLLING

The ultimate live polling and gamification tools, keeping your audience engaged.

AUDIENCE Q&A

Enabling our team to help you control your session experience.

INTERACTIVE QUIZZES

Interactive quizzes to gamify your session.

THOUGHT LEADERSHIP

Content and insight from industry experts when it matters most.







FAQS

 * What does it cost to attend?
   
   There is no cost associated with attending a GDS Summit. In return, we ask
   that all senior executives in participation attend for the full duration to
   ensure that all attendees get maximum value and insight from the interactive
   roundtables, live Q&As and breakout networking sessions.

 * Is this event right for me?
   
   Our digital summit portfolio is designed to bring together senior decision
   makers from large global businesses and innovative disruptor brands to drive
   industry forward through addressing business critical challenges
   collaboratively.
   
   If you’re keen to build new connections with likeminded leaders, de-risk your
   projects through new insight and establish new partnerships that can
   accelerate your projects then apply to attend today.

 * What’s the application process?
   
   Complete our ‘apply to attend’ form on the event page if you’re interested in
   attending the summit and you meet our application criteria. A member of the
   GDS team will then reach out to run you through the programme and event
   format and discuss your participation.

 * What types of speaking slots are available?
   
   On stage: co-host a panel discussion with a group of likeminded senior
   executives or host a solo keynote presentation. Both slots include elements
   of interactive audience Q&A
   
   Off stage: become a roundtable moderator, leading the discussion with the
   same cohort of executives for the duration of the summit around a specific
   topic you’ve agreed to focus on during the roundtable session. 

 * What media partnership packages are available?
   
   We can tailor a partnership package to help meet your business objectives.
   This might include brand awareness, driving traffic to your site or quality
   editorial content via exclusive interviews and Q&As with our executive
   audience. Enquire today for more information.

Still have a question contact us below

Get in touch





Thank you so much! Great Summit - an outstanding 3 days that culminated in this
Award ... I am humbled and honored. Congratulations to you all for pulling off a
Hybrid Summit with Augmented Reality features that are truly unparalleled in the
Industry! Collaborative, Interactive & showcasing leading edge technology ...
GDS Summits really set the bar so high that a return to physical conferences
might be re-evaluated in the Industry. You are an amazing Team of Professionals
& I am truly honoured to have been a part of this Summit.

Christina Alexander Alexandropoulou, Four Seasons Hotels

You will leave the summit with best practices to immediately apply back to your
organisation and new connections from meaningful conversations.

William Hendrickson, Managing Director, Dupont Sustainable Solutions

If you haven’t been to a GDS Digital Summit, you will be incredibly impressed.
It’s far more engaging than most digital event experiences. It’s a very
interactive environment.

Ryan Waymire, Senior Vice President, FabFitFun

I connected with peers that I know I’ll stay in touch with, including suppliers
which have presented a fantastic opportunity for 7-Eleven Global in the future.
It may well be the most valuable summit I’ve attended in many years

Cynthia Richardson, Senior Director, Global Logistics & Merchandising, 7-Eleven
Global

Thank you so much! Great Summit - an outstanding 3 days that culminated in this
Award ... I am humbled and honored. Congratulations to you all for pulling off a
Hybrid Summit with Augmented Reality features that are truly unparalleled in the
Industry! Collaborative, Interactive & showcasing leading edge technology ...
GDS Summits really set the bar so high that a return to physical conferences
might be re-evaluated in the Industry. You are an amazing Team of Professionals
& I am truly honoured to have been a part of this Summit.

Christina Alexander Alexandropoulou, Four Seasons Hotels

You will leave the summit with best practices to immediately apply back to your
organisation and new connections from meaningful conversations.

William Hendrickson, Managing Director, Dupont Sustainable Solutions

If you haven’t been to a GDS Digital Summit, you will be incredibly impressed.
It’s far more engaging than most digital event experiences. It’s a very
interactive environment.

Ryan Waymire, Senior Vice President, FabFitFun

I connected with peers that I know I’ll stay in touch with, including suppliers
which have presented a fantastic opportunity for 7-Eleven Global in the future.
It may well be the most valuable summit I’ve attended in many years

Cynthia Richardson, Senior Director, Global Logistics & Merchandising, 7-Eleven
Global

Thank you so much! Great Summit - an outstanding 3 days that culminated in this
Award ... I am humbled and honored. Congratulations to you all for pulling off a
Hybrid Summit with Augmented Reality features that are truly unparalleled in the
Industry! Collaborative, Interactive & showcasing leading edge technology ...
GDS Summits really set the bar so high that a return to physical conferences
might be re-evaluated in the Industry. You are an amazing Team of Professionals
& I am truly honoured to have been a part of this Summit.

Christina Alexander Alexandropoulou, Four Seasons Hotels

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