www.atlassian.com Open in urlscan Pro
185.166.143.4  Public Scan

Form analysis
2 forms found in the DOM

GET /search

<form class="global-nav--wac__search-form" action="/search" method="GET">
  <div class="global-nav--wac__search-container">
    <div class="global-nav--wac__search-input-container"> <label for="global-nav-wac-search">Search atlassian.com</label> <input id="global-nav-wac-search" name="q" class="global-nav--wac__search-input" type="text" autocomplete="off"
        placeholder="Search"> </div> <input type="submit" class="global-nav--wac__search-submit" value="Search" data-event="clicked" data-uuid="3642d018-f6-submit" data-event-component="linkButton" data-event-container="globalNavWac"
      data-schema-version="1" data-product-key="jiraServiceDesk">
    <a href="#" class="global-nav--wac__search-close" data-event="clicked" data-uuid="3642d018-f6-close" data-event-component="linkButton" data-event-container="globalNavWac" data-schema-version="1" data-product-key="jiraServiceDesk">Close search</a>
  </div>
</form>

GET #

<form action="#" method="GET"> <select option="language-selector" name="url">
    <option disabled="">Choose your language</option>
    <option aria-label="Deutsch" label="Deutsch" class="notranslate SL_opaque" data-lang="de" value="https://www.atlassian.com/de/software/jira/service-management/features/service-desk" selected="selected">Deutsch</option>
    <option aria-label="English" label="English" class="notranslate SL_opaque" data-lang="en" value="https://www.atlassian.com/software/jira/service-management/features/service-desk">English</option>
    <option aria-label="Español" label="Español" class="notranslate SL_opaque" data-lang="es" value="https://www.atlassian.com/es/software/jira/service-management/features/service-desk">Español</option>
    <option aria-label="Français" label="Français" class="notranslate SL_opaque" data-lang="fr" value="https://www.atlassian.com/fr/software/jira/service-management/features/service-desk">Français</option>
    <option aria-label="Italiano" label="Italiano" class="notranslate SL_opaque" data-lang="it" value="https://www.atlassian.com/it/software/jira/service-management/features/service-desk">Italiano</option>
    <option aria-label="한국어" label="한국어" class="notranslate SL_opaque" data-lang="ko" value="https://www.atlassian.com/ko/software/jira/service-management/features/service-desk">한국어</option>
    <option aria-label="Magyar" label="Magyar" class="notranslate SL_opaque" data-lang="hu" value="https://www.atlassian.com/hu/software/jira/service-management/features/service-desk">Magyar</option>
    <option aria-label="Nederlands" label="Nederlands" class="notranslate SL_opaque" data-lang="nl" value="https://www.atlassian.com/nl/software/jira/service-management/features/service-desk">Nederlands</option>
    <option aria-label="日本語" label="日本語" class="notranslate SL_opaque" data-lang="ja" value="https://www.atlassian.com/ja/software/jira/service-management/features/service-desk">日本語</option>
    <option aria-label="Polski" label="Polski" class="notranslate SL_opaque" data-lang="pl" value="https://www.atlassian.com/pl/software/jira/service-management/features/service-desk">Polski</option>
    <option aria-label="Português" label="Português" class="notranslate SL_opaque" data-lang="br" value="https://www.atlassian.com/br/software/jira/service-management/features/service-desk">Português</option>
    <option aria-label="русский" label="русский" class="notranslate SL_opaque" data-lang="ru" value="https://www.atlassian.com/ru/software/jira/service-management/features/service-desk">русский</option>
    <option aria-label="中文" label="中文" class="notranslate SL_opaque" data-lang="zh" value="https://www.atlassian.com/zh/software/jira/service-management/features/service-desk">中文</option>
  </select>
  <script type="text/x-component"> { "type":"imkt.common.LanguageSelector", "params": { } } </script>
</form>

Text Content

Close
View this page in Nederlands?
All languages
Choose your language
 * 中文
 * Deutsch
 * English
 * Español
 * Français
 * Italiano
 * 한국어
 * Magyar
 * Nederlands
 * 日本語
 * Português
 * Pусский
 * Polski

Back
Products
For teams
Support
 * Support

 * View all products
 * Atlassian.com

Buy now
Search Toggle menu



My account


Search atlassian.com
Close search


PLAN, TRACK, & SUPPORT

JIRA SOFTWARE

Project and issue tracking

JIRA WORK MANAGEMENT

Business team collaboration

JIRA SERVICE MANAGEMENT

High-velocity ITSM

OPSGENIE

Modern incident response

STATUSPAGE

Incident communication

JIRA ALIGN

Enterprise agile planning


COLLABORATE

CONFLUENCE

Document collaboration

TRELLO

Collaborate visually on any project


CODE, BUILD, & SHIP

BITBUCKET

Git code management

SOURCETREE

Git and Mercurial desktop client

BAMBOO

Integration and release management


SECURITY & IDENTITY

ATLASSIAN ACCESS

Security and control for cloud

CROWD

User management for self-managed environments

View all products


 * MARKETPLACE
   
   Apps that enhance Atlassian products

 * DEVELOPERS
   
   Docs and resources to build Atlassian apps

 * TRUST & SECURITY
   
   Compliance, privacy, platform roadmap, and more

 * WORK LIFE BLOG
   
   Stories on culture, tech, teams, and tips

Close dropdown


BY TEAM SIZE

STARTUPS

Great for startups, from incubator to IPO

SMALL BUSINESS

Get the right tools for your growing business

ENTERPRISE

Learn how we make big teams successful


BY TEAM FUNCTION

SOFTWARE

Plan, build, & ship quality products

MARKETING

Bring together a winning strategy

HR

Streamline people management

LEGAL

Operate securely and reliably

OPERATIONS

Run your business efficiently

IT

Provide great service and support

FINANCE

Simplify all finance processes

INCIDENT RESPONSE

Respond, resolve, & learn from incidents

View all products


 * MARKETPLACE
   
   Apps that enhance Atlassian products

 * DEVELOPERS
   
   Docs and resources to build Atlassian apps

 * TRUST & SECURITY
   
   Compliance, privacy, platform roadmap, and more

 * WORK LIFE BLOG
   
   Stories on culture, tech, teams, and tips

Close dropdown


RESOURCES

DOCUMENTATION

Guides to all of our products

ATLASSIAN MIGRATION CENTER

Tools and guidance for migrating

CLOUD ROADMAP

Upcoming feature releases

PURCHASING & LICENSING

FAQs about our policies


SUPPORT SERVICES

ENTERPRISE SERVICES

Personal support for large teams

PARTNER SUPPORT

Trusted third-party consultants

ATLASSIAN SUPPORT

A resource hub for teams and admins


LEARN & CONNECT

ABOUT US

Our mission and history

CAREERS

Job openings, values, and more

ATLASSIAN UNIVERSITY

Training and certifications for all skill levels

ATLASSIAN COMMUNITY

A forum for connecting, sharing, and learning



 * MARKETPLACE
   
   Apps that enhance Atlassian products

 * DEVELOPERS
   
   Docs and resources to build Atlassian apps

 * TRUST & SECURITY
   
   Compliance, privacy, platform roadmap, and more

 * WORK LIFE BLOG
   
   Stories on culture, tech, teams, and tips

Close dropdown
Open and close the navigation menu
 * Features
 * Pricing
 * Product guide
 * Resources
 * Enterprise

Get it free
 * Features
 * Pricing
 * Product guide
 * Resources
 * Enterprise

Get backstage access into the future of service management at High Velocity:
ITSM World Tour.  Register now


THE ONLY SERVICE DESK BUILT ON JIRA

Jira’s service desk empowers teams to deliver great service experiences and
ensures your employees and customers can get help quickly.

Get it free



JIRA SERVICE DESK VS. JIRA SERVICE MANAGEMENT

To be fair, it’s not really a “this vs that” scenario, because Jira Service
Management includes all the functionality of Jira Service Desk with richer ITSM
capabilities. Jira Service Desk is now part of Jira Service Management.

How did we get here? We created Jira Service Desk in 2013, after we noticed that
nearly 40% of our customers had adapted Jira to handle service requests.
Thousands of teams managed requests through service desks, reduced manual
effort, and set up workflows across their organizations in departments like HR
and legal.

In 2020, we introduced Jira Service Management to further unlock development, IT
operations, and business teams, so they can deliver exceptional service
experiences.

Learn more



HIGH-VELOCITY SERVICE REQUEST MANAGEMENT




HAPPY, PRODUCTIVE TEAMS

Configure an intuitive self-service portal so your employees have one place to
go to get help fast. Easily spin up service desks that fit unique team needs.
Leverage Confluence as a knowledge base to respond to and resolve incoming
requests faster.


A UNIFIED VIEW OF WORK

Triage, track, and assign incoming requests from various sources with queues and
SLAs. With conversational ticketing, employees can seek help directly from Slack
and agents can track all the information they need in Jira Service Management.
Gain full context on customer needs through linked issues and associated Insight
assets.




DELIVER EXCEPTIONAL SERVICE EXPERIENCES

By bringing development and IT support teams together on one platform, it’s easy
to collaborate across teams to rapidly address concerns. When employees or
customers report incidents or issues, you can easily escalate and route them to
the right development and operations teams to squash bugs, resolve incidents,
respond to changes, and deliver exceptional service quickly.

--------------------------------------------------------------------------------


SERVICE REQUEST MANAGEMENT FEATURES

SERVICE DESK

Make it easy for every team to spin up a service desk. Showcase services through
a simple, intuitive portal that makes it easy for your employees and customers
to get help quickly, and for your teams to streamline incoming work.

REQUEST QUEUES

Bring together requests from email, chat tools, your service desk, and other
channels. Configure queues to track, triage, and assign incoming requests. Group
similar tickets and make it easy to categorize service requests, incidents,
problems, and changes.

SELF-SERVICE

Empower employees to find answers to common questions using a self-service
portal. Leverage Confluence as a knowledge base that surfaces relevant articles
to deflect requests. Your employees now get the help they need, without having
to engage with an agent.

SERVICE LEVEL AGREEMENTS (SLAS)

Set as many SLA policies as needed to keep track of deadlines based on elapsed
time or request categories. Resolve requests based on priorities, and use
automated escalation rules to notify the right team members and prevent SLA
breaches. 

REPORTS AND METRICS

Dive into customer satisfaction reports to better understand your customers and
improve service with a simple, built-in tool for collecting feedback. Monitor
and optimize your team’s work with slick reports and dashboards.

REQUESTS FROM SLACK AND MICROSOFT TEAMS

Halp users can create a two-way sync between conversations in Slack or Microsoft
Teams and Jira Service Management. Employees never have to leave Slack to get
the help they need, and agents get all the information they need right in Jira
Service Management.

> Jira Service Desk has revolutionized how we do IT. We’re dealing with 236%
> more tickets with only a 63% increase in IT engineers – and our IT team has
> worked to become 44% more efficient.”

Business Tools Team Lead, Skyscanner



TRY JIRA SERVICE MANAGEMENT FOR FREE

Get it free
Learn more


PRODUCTS

Jira Software
Jira Align
Jira Service Management
Confluence
Trello
Bitbucket
View all products


RESOURCES

Technical Support
Purchasing & licensing
Atlassian Community
Knowledge base
Marketplace
My Account
Create support ticket


EXPAND & LEARN

Partners
Training & Certification
Documentation
Developer Resources
Purchasing FAQ
Enterprise services
View all resources


ABOUT ATLASSIAN

Company
Careers
Events
Blogs
Investor Relations
Trust & Security
Contact us
English
Choose your language Deutsch English Español Français Italiano 한국어 Magyar
Nederlands 日本語 Polski Português русский 中文
Privacy policy
Terms
Impressum

Copyright © 2021 Atlassian

 * 
 * 
 * 
 *