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Submission: On October 19 via api from US — Scanned from DE
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* Home * Help * Register Virtual Conference Series DIGITAL EXPERIENCE SUMMIT 2022 FUTURE CX - BLENDING PHYSICAL & DIGITAL EXPERIENCES Wednesday, October 26, 2022 | 11:00 AM - 4:30 PM Thursday, October 27, 2022 | 11:00 AM - 1:30 PM All times are listed in Eastern Time (US & Canada) View the Sessions FAQs HEAR FROM INDUSTRY EXPERTS John List Chief Economist Walmart Helen Papagiannis Author Augmented Human View All Speakers 2022 CONFERENCE SERIES NOW AVAILABLE ON DEMAND CUSTOMER EXPERIENCE STRATEGIES FOR AN ACCELERATED REALITY * CX strategy and marketing priorities for 2022 * Customer listening and expanded Voice of Customer * Contact center optimization using AI and predictive analytics * CX strategy, CDPs and the customer conundrum * Data privacy v. personalization: first-party data, cookies * Game-changing solutions: composable DXP, low-code and more NOW AVAILABLE ON DEMAND HOW GREAT ORGANIZATIONS EMPOWER CUSTOMER EXPERIENCE TEAMS * Cultivating Operational Agility: Leadership, Culture and How New Tech Like Headless, Composable/MACH and Low Code Change the Game * Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment * Customer Data Management for Employee Empowerment & Intelligent Experiences * Operationalizing Voice of the Customer and Empowering the Frontline * The Human Factor: Blending AI, Insights and Conversations to Solve Customer Pains NOW AVAILABLE ON DEMAND NEXTGEN CUSTOMER SERVICE EXCELLENCE * Call Center Innovation – Intelligent Automation, Artificial Intelligence, Prescriptive Analytics and More * Voice of the Customer Best Practices – Operationalizing VoC Across Customer Touch and Service Points * The Omnichannel Conundrum – Leveraging Customer Data and Personalization in a Privacy Conscious World * Human vs Bots – Balancing Self Service, Conversational AI/ML and RPA with Human Touch * Hybrid & Remote Call Centers – Lessons Learned from 2020 to 2022 OCTOBER 26-27, 2022 FUTURE CX - BLENDING PHYSICAL & DIGITAL EXPERIENCES * Building Customer Journeys that Seamlessly Blend Physical and Digital CX * Reimagine Your Customer Experience for a World of AR, VR and Mixed Reality * Using Analytics and Personalization to Create Customized, Real-Time Predictions * The Chatbot Query: Is Your AI Asking the Right Questions? * Enhanced Visibility with Dashboarding: Trends & Metrics in Customer Data * Creating New Customer Data Strategies to Futureproof your CX OUR SPONSORS STAY IN THE LOOP * * * * * Digital Experience Summit - Q4 is produced by Simpler Media Group Visit our other brands: © 2022 Simpler Media Group, Inc. All rights reserved. Privacy Policy | Terms of Use | FAQs | Contact Us | Sponsorship