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2 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="form-field mb-0" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search"
    name="query" id="query" placeholder="Search the knowledge base..." autocomplete="off" aria-label="Search the knowledge base..."></form>

GET /hc/en-us/search

<form role="search" class="form-field mb-0" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search"
    name="query" id="query" placeholder="Search the knowledge base..." autocomplete="off" aria-label="Search the knowledge base..."></form>

Text Content

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SEARCH


Go to Gelato Dashboard


HOW CAN WE HELP?


SEARCH



Popular searches:

Lost order
Order tracking
Damaged items
Refunds and returns
 * Getting started
 * About Gelato
 * Our Products
 * Grow your business
 * Integrations
 * Order issues




GETTING STARTED


ABOUT GELATO


OUR PRODUCTS


GROW YOUR BUSINESS


INTEGRATIONS


ORDER ISSUES


CREATE ACCOUNT

Getting started is free - sign up to Gelato now!


CONNECT YOUR STORE

Take 2 minutes now - save hours later!


PUBLISH PRODUCT

Design your products and go live! Start selling now!


ORDER PRODUCTS

Place a sample order to ensure the quality of your new products and designs




PROMOTED ARTICLES

 * Getting Started with Manual Orders
 * Getting Started with Shopify
 * Getting Started with Etsy
 * How do I check the order status in the Gelato Dashboard?
 * Getting Started with WooCommerce
 * Getting Started with Wix
 * How do I report a problem with my order?
 * Getting Started with Squarespace
 * How quickly do you deliver?
 * Getting Started with BigCommerce


HOW GELATO WORKS

Learn how we empower creators and what makes us different


ACCOUNT & PRIVACY

Get to know how we protect your data


PAYMENTS, TAXES & VAT

Learn all there is to know about billing, taxes & VAT


SHIPPING & PACKAGING

Get to know how we ship and package your products




PROMOTED ARTICLES

 * Getting Started with Taxes
 * Getting Started with Shipping
 * Welcome To Gelato!
 * Why do I get charged VAT/tax on some orders and not others?
 * How do I estimate the price for shipping?
 * What is print-on-demand (POD) with Gelato?
 * What payment options do you support?
 * Gelato Subscriptions
 * Gelato's approach to sustainability
 * Where do you print locally?
 * What is your return policy and quality guarantee?
 * How do I contact Gelato?
 * How can I check your product price?
 * How do I check estimated delivery date and tracking in the Gelato Dashboard?
 * What is the manual order approval workflow?


WALLART

Posters, Framed posters, Canvases, Museum-quality paper and more


APPAREL

T-shirts, Hoodies, Sweatshirts and more


PHONECASES

5 substrates to choose from including slim, tough, clear, flexi, and
biodegradable


CUSTOM PACKAGING

Customize labels and inserts with your logo to build your brand


TOTE BAGS

Eco-conscious totes with premium quality


MUGS

9 different types to choose from including ceramic, enamel and stainless steel


CALENDARS

One of our best sellers, get to know our Wall calendars


CARDS, PHOTO BOOKS AND OTHER

Get to know our personalized print products


FAQS




PROMOTED ARTICLES

 * Can I activate Packaging Inserts and/or Branded Labels at a product type
   level (e.g. Poster) or at a variant level (e.g. Museum-Quality Matte Paper
   Poster)?
 * What print products do you offer?
 * Frames & Hangers - Stock Status


GELATO+

Get access to cutting-edge tools and take your store to the next level!


GELATO+ GOLD

Fast-track your ecommerce growth and save up to 50% of shipping costs


GELATO TOOLKIT

Learn more about Gelato's cutting edge features and best practises for product
design


TIPS & TRICKS

Check out our resources and learn how to make your business grow




PROMOTED ARTICLES

 * Best POD pricing strategies
 * Maximize Savings with Quantity Discounts
 * How to improve image quality for optimized print results
 * How to expand your portfolio and increase sales
 * What is Gelato+?
 * How to enter new markets
 * Why do Packaging Inserts and Branded Labels matter?
 * Are Packaging Inserts and Branded Labels available with all subscription
   plans?
 * Gelato+ Subscription FAQs


AUTOMATIONS & MIGRATIONS

Learn how technology can help your business grow


SHOPIFY

Connect your Shopify store with Gelato


ETSY

Connect your Etsy store with Gelato


WOOCOMMERCE

Connect your WooCommerce store with Gelato


WIX

Connect your Wix store with Gelato


SQUARESPACE

Connect your Squarespace store with Gelato


BIGCOMMERCE

Connect your BigCommerce store with Gelato


ORDER DESK

Use Order Desk to connect your store with Gelato


API INTEGRATION

Connect using Gelato’s direct API integration




PROMOTED ARTICLES

 * How can I import orders from BigCommerce?
 * How can I import orders from Squarespace?
 * How can I import orders from Wix?
 * How can I import orders from WooCommerce?
 * How do I add Gelato products to my WooCommerce store?
 * How do I add Gelato products to my Etsy store?
 * How do I move my existing WooCommerce products to Gelato?
 * How can I order customized designs through WooCommerce?
 * How do I move my existing Etsy listings to Gelato?
 * Can I add a new variation to an existing product in WooCommerce?
 * How do I add Gelato products to my Shopify store?
 * How can I delete Gelato products from my Woocommerce store?
 * How do I move my existing Shopify products to Gelato?
 * How can I order customized designs through Etsy?
 * How do I set up shipping for WooCommerce?
 * How can I import orders from Shopify?
 * How do I automatically apply Gelato live shipping prices to my WooCommerce
   store?
 * How can I delete a product or variant from my Etsy store?
 * How can I order customized designs through Shopify?
 * Can I add a new variant to an existing product in Shopify?
 * How can I delete a product or variant from my Shopify store?
 * How do I set up shipping for Etsy?
 * How do I set up shipping in Shopify?
 * Why aren't my customers charged an extra shipping fee for additional items
   (Shopify)?
 * How do I automatically apply Gelato live shipping prices to my Shopify store?
 * How to set up Etsy's shipping origin
 * How can I change the vendor name under the product title in Shopify?


PLACING AN ORDER

Find our what may be causing problems with a new order


ORDER NOT SHIPPED

Do you have any questions about why your order has not been dispatched?


ORDER IN TRANSIT

Your order is on the way - check this section for more related articles


ORDER DELIVERED

Check this section if you’re having issues with a received item




PROMOTED ARTICLES

 * I received incomplete order, what should I do?
 * Email Notification from Gelato: Order [123] is on hold - Action required
 * I receive an error message when I try to place an order. What should I do?
 * What if a product is damaged?
 * The colors on my printed garment don’t match my file
 * What if an order is late?
 * How do I cancel an order via the Gelato Dashboard?
 * Shipping & delivery: What if an order is lost in the mail?
 * How do I change a shipping address for an order?


NEED FURTHER ASSISTANCE?

Contact Us

Back to website

Popular searches:


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NEED FURTHER ASSISTANCE?

Contact Us

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CATEGORIES

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CATEGORIES


CATEGORIES

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