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Submitted URL: http://safelinks.protection.outlook.com/?url=https%3A%2F%2Fclick.benefits.unitedhealthcare.com%2Fu%2F%3Fqs%3Ddb055f9618ff20d4d23d83b4a08...
Effective URL: https://www.uhc.com/member-resources/health-care-tools/telehealth-virtual-care/virtual-visits?cid=vanity-virtualcare
Submission: On May 10 via api from US — Scanned from DE
Effective URL: https://www.uhc.com/member-resources/health-care-tools/telehealth-virtual-care/virtual-visits?cid=vanity-virtualcare
Submission: On May 10 via api from US — Scanned from DE
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Skip to main content * Insurance Plans Medicare and Medicaid plans * Medicare For people 65+ or those under 65 who qualify due to a disability or special situation * Medicaid For people with lower incomes * Dual Special Needs Plans (D-SNP) For people who qualify for both Medicaid and Medicare Individuals and families Skip to * Health insurance * Supplemental insurance * Dental * Vision * Short term health insurance * Individual & Family ACA Marketplace plans Employer * Small business * Large organizations * All employer plans Learn more and explore health plans * Understanding health insurance * Medicare articles and resources * Open enrollment Shop all plans Help me find a plan * Member Resources Resources Skip to * Choosing a doctor * Pharmacy benefits * Member ID card * Forms * All member resources Programs and tools Skip to * Rewards programs * Mental health programs * Virtual visits * All member tools * All member programs Health and wellness Skip to * COVID-19 Resource Center * Preventive care * Vaccines * Flu shot * All health and wellness topics Member sign in * Check coverage * Find network providers * View claims Sign in or register * Other Sites * Medicare plans * Medicaid plans * Individual & family plans – short term, dental & more * Individual & family plans - Marketplace (ACA) * Small business plans Find a doctor Sign in * Plan through your employer? 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Sign in to Medicare member site * Sign in to another secure site Search Search Please enter a search term.Try a search with no special characters. * Medicare * For Employers * For Brokers & Consultants * For Providers United Healthgroup Logo * Find a doctor * Search * Sign In * Menu Back Menu * Insurance Plans Medicare and Medicaid plans * Medicare For people 65+ or those under 65 who qualify due to a disability or special situation * Medicaid For people with lower incomes * Dual Special Needs Plans (D-SNP) For people who qualify for both Medicaid and Medicare Individuals and families * Health insurance * Supplemental insurance * Dental * Vision * Short term health insurance * Individual & Family ACA Marketplace plans Employer * Small business * Large organizations * All employer plans Learn more and explore health plans * Understanding health insurance * Medicare articles and resources * Open enrollment Shop all plans Help me find a plan * Member Resources Resources * Choosing a doctor * Pharmacy benefits * Member ID card * Forms * All member resources Programs and tools * Rewards programs * Mental health programs * Virtual visits * All member tools * All member programs Health and wellness * COVID-19 Resource Center * Preventive care * Vaccines * Flu shot * All health and wellness topics Member sign in * Check coverage * Find network providers * View claims Sign in or register * Other Sites * Medicare plans * Medicaid plans * Individual & family plans – short term, dental & more * Individual & family plans - Marketplace (ACA) * Small business plans * Medicare * For Employers * For Brokers & Consultants * For Providers Sign In * Plan through your employer? Sign in to myuhc.com * Medicare plan? Sign in to Medicare member site * Sign in to another secure site Search Search Search Please enter a search term.Try a search with no special characters. 1. Home 2. Member resources 3. Health care tools 4. Virtual visits 5. Virtual visits for members with plans through work * Virtual visits * Skip to main content * Virtual visits for members with plans through work * Virtual visit checklist * View more about Virtual visits * Skip to main content * Virtual visits for members with plans through work * Virtual visit checklist VIRTUAL VISITS FOR HEALTH INSURANCE PLANS THROUGH WORK TALK WITH A PROVIDER USING YOUR SMARTPHONE, TABLET OR COMPUTER Virtual Visits – also known as telehealth — is a real time, online visit with a provider. Virtual visits are an additional way to see a provider when an in-person visit may not be accessible or convenient. If you get your health insurance through work, Virtual Visits may be available to you for a variety of needs, including 24/7 Virtual Visits for urgent care, Virtual primary care visits, Virtual therapy for behavioral health care visits and Virtual specialty care. Coverage depends on your specific plan benefits. To get started, use your mobile device,1 tablet or computer to sign in and review your benefits for: Data rates may apply. close * 24/7 Virtual Visits for urgent care * Virtual primary care visits * Virtual therapy for behavioral health care visits * Virtual specialty care Sign in to start a Virtual Visit LEARN MORE ABOUT THE DIFFERENT TYPES OF VIRTUAL VISITS Let’s take a closer look at how Virtual Visits may work for each different type of care. 24/7 VIRTUAL VISITS Get same-day care 24/7 Virtual Visits are a way to schedule same-day, urgent care visits, so you can talk with a provider 24/7 for common urgent care needs or when your primary care provider (PCP) is not available. 24/7 Virtual Visits cost $50 or less. Sign in to see more about 24/7 Virtual Visits View 24/7 Virtual Visits FAQs VIRTUAL PRIMARY CARE See a primary care doctor, virtually Get regular health visits and checkups with a primary care provider (PCP), without the office visit. You can choose to see a network PCP regularly, so the same provider will take care of you over time. Virtual primary care visits cost $99 or less. Sign in to see more about Virtual primary care View Virtual primary care FAQs VIRTUAL THERAPY Get caring, 1-on-1 support Get confidential behavioral health care by talking to a psychiatrist or therpaist during a virtual home visit from the safety and comfort of your home. Check your benefits to learn more about the cost for Virtual therapy. Sign in to see if your benefits include Virtual therapy View Virtual therapy FAQs VIRTUAL SPECIALTY CARE Access specialty care more quickly Virtual specialty care allows you to more quickly access specialty care that's personalized for your specific care needs, such as migraine or back, joint and muscle care. Check your benefits to see if Virtual specialty care is available to you. Sign in to see more about Virtual specialty care View Virtual specialty care FAQs If you are experiencing a medical emergency you should seek appropriate emergency medical assistance such as calling “911”. FREQUENTLY ASKED QUESTIONS (FAQS) ABOUT VIRTUAL VISITS VIRTUAL CARE FAQS HOW DO VIRTUAL VISITS WORK? Here are the steps you’ll need to take. 1. Complete a brief medical history anytime at myuhc.com/virtualvisits. 2. Request a visit. For Virtual Primary Care visits, you can schedule for the same day or the following day. 3. Get a diagnosis, advice and guidance on treatment in 20 minutes or less with 24/7 Virtual Visits. 4. Pay $493 The Designated Virtual Visit Provider’s reduced rate for a 24/7 Virtual Visit is subject to change at any time. Average allowed amounts charged by UnitedHealthcare Network Providers are not tied to a specific condition or treatment. Actual payments may vary depending upon benefit coverage. Estimated Urgent Care savings are based on $131 difference between average Urgent Care visit cost of $180 and Virtual Visit cost of $49; $2,000.00 difference between the average Emergency Room visit and the average urgent care visit. The information and estimates provided are for general informational and illustrative purposes only and is not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you. In an emergency, call 911 or go to the nearest emergency room. close or less for a 24/7 Virtual Visit or $99 or less for a Virtual Primary Care visit with your UnitedHealthcare plan. Check your plan details for Virtual therapy costs. WHAT DO I NEED TO START A VIRTUAL VISIT? You should have your health plan ID card, a credit card or your UnitedHealthcare HSA Debit MasterCard® ready when you complete your brief medical history and whenever you need a visit. It’s also helpful to have your pharmacy name and address available in case you need a prescription2 Certain prescriptions may not be available, and other restrictions may apply. close medication. HOW LONG WILL I NEED TO WAIT FOR CARE? The type of virtual care you choose will have different wait times. Virtual primary care and specialty care can be accessed within two business days. 24/7 Virtual visits have an average wait time of only 10-15 minutes. CAN I USE VIRTUAL VISITS FOR COVID-19 CARE? Virtual Visits providers are not able to order testing or provide vaccinations for COVID-19. Virtual providers can help answer questions about COVID-19 and can provide many aspects of care for acute conditions, such as COVID-19 symptoms. Visit the COVID-19 Resource Center or contact your PCP to find COVID-19 testing and vaccine options. CAN I GET A PRESCRIPTION? 24/7 Virtual Visits and Virtual primary care providers can send prescriptions2 Certain prescriptions may not be available, and other restrictions may apply. close to the pharmacy of your choice. Costs for prescription drugs are based on your pharmacy benefit and are not covered as part of the visit. You’ll only get a prescription if the doctor decides you need one. HOW DO I KNOW I AM GOING TO GET EFFECTIVE CARE? All virtual care providers have been evaluated and selected on their ability to deliver quality care for the conditions they treat. HOW SECURE IS THE INFORMATION BEING SHARED THROUGH VIRTUAL CARE? UnitedHealthcare requires all network providers, including virtual care providers, to comply with all applicable laws. This includes laws relating to the confidentiality of patient information. Virtual care providers determine how they meet privacy requirements. More information about security and privacy is on the virtual care providers' websites. 24/7 VIRTUAL VISITS FAQS ARE 24/7 VIRTUAL VISITS COVERED UNDER MY HEALTH PLAN? With most UnitedHealthcare plans through work, you have benefit coverage for 24/7 Virtual Visits when: * You use one of the provider groups in the 24/7 Virtual Visits network. * You’re getting care for certain non-emergency medical conditions like the flu, colds, pinkeye, rashes and fevers. If you are a UnitedHealthcare Medicare Advantage member, please check your plan materials or call the customer service number on your member ID card to confirm coverage. WHAT TYPES OF CARE ARE 24/7 VIRTUAL VISITS GOOD FOR? 24/7 Virtual Visits are good for: * Abdominal pain * Bladder / urinary tract infection * Bronchitis * Coughing * Diarrhea * Fever * Migraine / headache * Pinkeye * Rash * Seasonal flu * Sinus problem * Sore throat * Stomachache * Yeast infection * And much more CAN MY CHILD OR UNDERAGE DEPENDENT USE 24/7 VIRTUAL VISITS? Yes. In general, a parent or legal guardian must be present during the visit with a minor dependent who is covered under your plan WHAT PROVIDERS ARE AVAILABLE WITH 24/7 VIRTUAL VISITS? National network providers for 24/7 Virtual Visits include: Optum Virtual Care, Teladoc, Amwell, Walmart Health Virtual Care and Doctor on Demand. VIRTUAL PRIMARY CARE FAQS ARE VIRTUAL PRIMARY CARE VISITS COVERED UNDER MY HEALTH PLAN? With most UnitedHealthcare plans through work, you have benefit coverage for Virtual primary care visits, along with 24/7 Virtual Visits when: * You use one of the provider groups in the Virtual Visits network. (Providers can be accessed through the myuhc.com app.) With Virtual primary care visits you can: * Create an ongoing relationship with a primary care provider (PCP). * Be seen for preventive care, common and chronic health conditions (Diabetes, Heart Disease, follow-up visits and more) If you are a UnitedHealthcare Medicare Advantage member, please check your plan materials or call the customer service number on your member ID card to confirm coverage. WHAT KIND OF CARE CAN I GET WITH VIRTUAL PRIMARY CARE? You can use Virtual primary care to talk to a provider online about non-urgent medical care that’s covered by your health plan. With Virtual primary care you access care through Optum Virtual Care. A Virtual primary care provider may help with: * Preventive care (Annual wellness visits) * Care for common and chronic health conditions (like diabetes, heart disease and more) * Personalized referrals to specialists and labs * Prescriptions and refills of medications * Follow-up visits Virtual primary care is available for members over the age of 18 years old. You can use your member account for a Virtual primary care visit if you’re over 18 years old. CAN MY CHILD OR UNDERAGE DEPENDENT USE VIRTUAL PRIMARY CARE? No. Virtual primary care is only available to members over the age of 18 years old. Dependents over the age of 18 can use Virtual primary care through their own member account. HOW DO I SCHEDULE A VIRTUAL PRIMARY CARE VISIT? Sign in to myuhc.com to schedule a Virtual primary care visit if it’s covered under your benefit plan. Virtual primary care visits are available from 8:00 a.m. to 5:00 p.m. local time. HOW MUCH AND WHEN WILL I HAVE TO PAY FOR A VIRTUAL PRIMARY CARE VISIT? You will pay the amount shown as "Your Cost" on the Virtual primary care screen prior to the start of your visit. The cost may be applied toward your deductible and out-of-pocket maximum, depending on your plan. You can use a credit, debit or Health Savings Account (HSA) debit card. WHAT PROVIDERS ARE AVAILABLE FOR VIRTUAL PRIMARY CARE? The national network provider for Virtual primary care is Optum Virtual Care. WHO DO I CONTACT IF I HAVE A QUESTION ABOUT VIRTUAL PRIMARY CARE? You can call the number on your health plan ID card for more information. ARE VIRTUAL PRIMARY CARE VISITS AVAILABLE IN LANGUAGES OTHER THAN ENGLISH? Our Virtual primary care network providers only offer care in English at this time. Translator services are available. VIRTUAL SPECIALTY CARE FAQS WHAT IS VIRTUAL SPECIALIST CARE? Virtual specialist care is delivered by carefully selected specialist providers who are trained to deliver virtual care for specific conditions or areas of focus. These Virtual specialist providers meet quality care standards and offer personalized care plans to meet your needs. This care may be through video, phone, chat, or email depending on your care need. VIRTUAL THERAPY (VIRTUAL BEHAVIORAL HEALTH CARE) FAQS ARE VIRTUAL THERAPY VISITS COVERED UNDER MY PLAN? When you use one of the provider groups in our virtual visits network for a mental health visit, it may be covered if you have UnitedHealthcare mental health benefits. Check your plan documents for more information about your plan’s specific benefits. In addition, if you have Employee Assistance Program (EAP) benefits, please contact your EAP provider for coverage and network related questions. WHAT TYPES OF CARE ARE VIRTUAL THERAPY VISITS GOOD FOR? You can use Virtual therapy (Behavioral Health Care) to talk to a health provider online about mental health care that’s covered by your health plan. You can use Virtual therapy to get care for: * Anxiety * Bipolar disorder * Burnout * Depression * Grief * Headaches * Insomnia * Mood swings * Panic attacks * Personality disorder * Phobias * Physical abuse * PTSD * Sleep disorders * Stress * Substance use * Trauma * Workplace issues WHAT KIND OF CARE IS AVAILABLE THROUGH VIRTUAL THERAPY? From the privacy of home, you can receive support from a licensed therapist. This care includes: * Private video sessions for 1-on-1 support — in your home and at a time that’s convenient for you. * Help with coping — for children, teens and adults. Your licensed therapist may provide a diagnosis, treatment and medication if needed. * Appointments with the same therapist with each visit — so you can establish an ongoing relationship. READY TO START A VIRTUAL VISIT? Set up a myuhc.com® account if you don’t already have one or sign in to get started. Sign in to get started Share * * * * Footnotes 1. Data rates may apply. 2. Certain prescriptions may not be available, and other restrictions may apply. 3. The Designated Virtual Visit Provider’s reduced rate for a 24/7 Virtual Visit is subject to change at any time. Average allowed amounts charged by UnitedHealthcare Network Providers are not tied to a specific condition or treatment. Actual payments may vary depending upon benefit coverage. Estimated Urgent Care savings are based on $131 difference between average Urgent Care visit cost of $180 and Virtual Visit cost of $49; $2,000.00 difference between the average Emergency Room visit and the average urgent care visit. The information and estimates provided are for general informational and illustrative purposes only and is not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you. In an emergency, call 911 or go to the nearest emergency room. The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC. Check your official health plan documents to see what services and providers are covered by your health plan. Virtual visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations. The material provided through the Employee Assistance Program (EAP) is for informational purposes only. EAP staff cannot diagnose problems or suggest treatment. EAP is not a substitute for your doctor’s care. Employees are encouraged to discuss with their doctor how the information provided may be right for them. Your health information is kept confidential in accordance with the law. EAP is not an insurance program and may be discontinued at any time. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against UnitedHealthcare or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). This program and its components may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply. Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations. * Contact us * Careers * Newsroom * About us * Accessibility * Legal * Privacy * Terms of use * Language assistance * Nondiscrimination * Health care fraud Follow us * * * * * © 2023 United HealthCare Services, Inc. 166955 Rev 6/21