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Text Content

*
First Name:




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Content Stage:




*
Person Source:




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Kenco is the largest woman-owned third-party logistics (3PL) company in
the US. The company provides integrated logistics solutions — including
warehouse management, distribution and ecommerce fulfillment,
comprehensive transportation management services, material handling
equipment services, engineering and innovation consulting, and information
technology — for more than 200 companies, many in the Fortune 100.
Success Story:
Kenco
Challenge
Since its founding in 1950, Kenco has become a fully integrated logistics
provider managing 90 distribution facilities comprised of 30 million square
feet of space. But that growth has not come without challenges. “A few
years back, we adopted a cloud strategy, migrating from our premise-based
data center to a cloud solution. And while that was a big step in the right
direction, our on-premises PBX was holding us back,” said Alan Haws, Vice
President of Information Technology Service Delivery at Kenco. “The system
was complicated to use, requiring us to work with third-party carriers. Also,
there were significant capital expenses associated with maintaining and
supporting the PBX.”
Haws continued, “Like most premise-based systems, the onus was on
our IT team to keep things running smoothly. We had to take the lead
on performing upgrades to keep features current and deal with system
security, which decreased the time available for other important IT tasks.”
Solution
As avid GoTo Meeting users, Kenco decided to take a closer look at
another product within GoTo’s product portfolio, as it evaluated potential
UCaaS (unified communications as a service) solutions. “We took a look at a
number of solutions providers and ultimately decided on GoTo Connect.
We liked the ease of use, the quality, and the uptime. And we found out
later, after we made the decision, that the deployment was easy as
well — much easier than I thought it would be to deploy enterprise-wide.”
Haws commented.
Kenco uses GoTo Connect on multiple devices across the organization,
including hard phones, computers, and through the app on employees’
mobile phones. “I remember watching my boss react to all three devices
— his mobile, his desk phone, and his computer — ringing at the same
time. We both thought it was funny.” Haws said. “It’s called unified
communications as a service for a reason.”

“You know how people are with phones. They’re particular. We didn’t
know what to expect in terms of a learning curve and adoption, and
it was all good news,” said Haws. “We’ve got GoTo Connect installed
at all of our sites, and it is the primary communication source for our
employees and customers. It can find you, no matter where you are in
the world — which, with warehouses and people moving around, having
the ability to reach folks and connect wherever they are is key.”
Haws credits GoTo’s hands-on approach with helping implementation
go smoothly. “During the rollout, the GoTo project management team
had people on-site at our largest facilities to give a helping hand as
needed. They provided documentation and guides so that when people
saw their brand-new phone, they would feel confident they’d be able to
use it. Our warehouses operate at a rapid pace, so having them on-site
meant people could get quick answers to any questions,” he said.
In addition to implementing GoTo Connect, Kenco is also using GoTo
Webinar, GoTo Training, and GoTo Contact Center. The company hosts
its quarterly meeting with hundreds of attendees on GoTo Webinar.
Its HR group regularly uses GoTo Training, and the company takes
advantage of GoTo Contact Center’s intelligent routing and custom
messages to help customers at its call centers.
Results
Since implementing GoTo Connect, the company has slashed its
communications costs in half. “Working with the large telephone
providers was expensive — and investing in POTS lines is just getting
more expensive. Adopting GoTo Connect reduced our costs by
50%, saving us between $35,000 and $50,000 each year,” said Scott
Mayfield, Chief Administrative Officer at Kenco.
In addition, GoTo Connect’s 99.999% uptime means that Kenco
has been able to conduct business-critical communication without
interruption. “It’s been great, especially compared to what we were
used to. We also measure things like audio quality and audio delay,
and those metrics show that we have improved quality and reduced
administrative time while cutting costs. This means our employees can
focus on what they do best rather than having the hassle of technical
issues,” Haws said.
Kenco’s IT team appreciates that GoTo handles the heavy lifting when it
comes to communication system patches, upgrades, and maintenance,
saving their team valuable time, money, and stress. “GoTo keeps our
system up to date — we don’t have to do that anymore. It’s really
helped reduce the load on my group. It’s a good feeling to know that
it’s secure and all taken care of — it’s one less thing we have to worry
about,” Haws concluded.
“We’ve got GoTo
Connect installed
at all of our sites.
With warehouses
and people
moving around,
having the ability
to reach folks
and connect
wherever they
are is key.”
Alan Haws
Vice President of Information
Technology Service Delivery,
Kenco
© GoTo 2021 08.30.2022_GoTo0425©2022 GoTo Group, Inc. All rights reserved.
Want a phone system that reduces costs while making it easier for your employees
to
stay connected, no matter where they are? Visit goto.com/connect to learn more.
Learn More

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