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Introduction
Reinventing Business Processes with Integrated Communication
The necessity to transform into a digital enterprise has caused businesses to
reevaluate existing methodologies, which typically rely on multiple disconnected
applications and isolated layers of communication. This is particularly
prevalent in the rea...
In the prevalent paradigm of remote and hybrid working, an augmented tier of
communication becomes indispensable. Clients place significant value on
dependability and integrity in deciding where to deploy their resources.
Immediate text confirmation o...
The Rise of New Applications and the Increasing Demand for Communication
Capabilities
Future applications will be differentiated by their ability to deliver
innovative customer experiences and engagements driven by context and
personalization. This trend has been sparked by the rise of technology-enabled
purchasing and the increased ca...
In essence, customers are increasingly seeking advanced communication
capabilities from businesses. Businesses are thus challenged to innovate and
update applications to meet this demand without adding more fragmented
communication channels that can h...
Defining Communications Automation Platforms (CAP) and Their Significance
Transforming entire organizations or specific departments is a common task for
business leaders. However, many contemporary tools are ill-equipped for the pace
and integration required for genuine digital businesses. To realize a digital
enterprise, b...
To truly achieve a transformation in enterprise communications, businesses need
to move beyond APIs and integrate communications into their core infrastructure.
What's required is a platform that fosters communication transformation from
within and ex...
Advantages of Low-Code/No-Code CAPs
Low-code/no-code CAPs offer significant benefits in today's digital age. They
facilitate a versatile and intuitive approach to application development and
business process automation. Businesses can quickly build and roll out
applications without exte...

Hot Vendors in Communication Automation Platforms, 2023
Vonage
Aragon Advisory
Bottom Line



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Hot Vendors in Communication Automation Platforms, 2023
How can organizations leverage integration to empower communications?
June 29, 2023 | Research Note 2023-24Author: Adam Pease, Jim Lundy
Video Producer: Adam Pease
Topic: Communication
automation platforms (CA)
Issue: Who are the vendors in
Communications Automation
Platforms and how are they
evolving?
SUMMARY
Communication automation platforms (CAP)
are delivering integrated, low-code suites for
managing communications and collaboration
applications. Aragon has identified a vendor in
communication automation platforms that is
making an impact in the market.
Copyright © 2023 Aragon Research Inc. and/or its affiliates. All rights
reserved.

___________________________________________________________________________________________________________________________
Copyright © 2023 Aragon Research Inc. and/or its affiliates. All rights
reserved. Aragon Research and the Aragon Research Globe are trademarks of Aragon
Research Inc. All other
trademarks are the property of their respective owners. This publication may not
be distributed in any form without Aragon Research’s prior written permission.
The information contained
in this publication has been obtained from sources believed to be reliable.
Nevertheless, Aragon Research provides this publication and the information
contained in it "AS IS," without
warranty of any kind. To the maximum extent allowed by law, Aragon Research
expressly disclaims all warranties as to the accuracy, completeness or adequacy
of such information and
shall have no liability for errors, omissions or inadequacies in such
information. This publication consists of the opinions of Aragon Research and
Advisory Services organization and should
not be construed as statements of fact. The opinions expressed herein are
subject to change without notice. Although Aragon Research may include a
discussion of related legal issues, Aragon
Research does not provide legal advice or services and its research should not
be construed or used as such. Aragon Research is a private company and its
clients may include firms or financial
institutions that have financial interests in entities covered by Aragon
Research. Further information about the objectivity of Aragon Research can be
found at aragonresearch.com
Digital Operations RESEARCH NOTE
Number: 2023-24
June 29, 2023
TABLE OF CONTENTS
Introduction
..................................................................................................................................................
3
Reinventing Business Processes with Integrated Communication
............................................................ 3
The Rise of New Applications and the Increasing Demand for Communication
Capabilities ................ 3
Defining Communications Automation Platforms (CAP) and Their Significance
................................... 4
Advantages of Low-Code/No-Code CAPs
...................................................................................................
5
Hot Vendors in Communication Automation Platforms, 2023
................................................................. 6
Vonage
......................................................................................................................................................
7
Aragon Advisory
...........................................................................................................................................
8
Bottom
Line...................................................................................................................................................
8








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What Are Communications APIs?
Discover how Communications APIs allow your business to significantly improve
its capabilities in reaching your target customers. Learn more.
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webpage:Vonage Named a Leader in the 2023 Gartner® Magic Quadrant™ for CPaaS

pdf:Find Out Why Aragon Named Vonage as a Hot Vendor

webpage:What Are Communications APIs?

pdf:Discover the Power of Vonage Communications APIs and Conversational AI

webpage:About Vonage Communications APIs



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