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Thumbnails Document Outline Attachments Layers Current Outline Item Introduction Reinventing Business Processes with Integrated Communication The necessity to transform into a digital enterprise has caused businesses to reevaluate existing methodologies, which typically rely on multiple disconnected applications and isolated layers of communication. This is particularly prevalent in the rea... In the prevalent paradigm of remote and hybrid working, an augmented tier of communication becomes indispensable. Clients place significant value on dependability and integrity in deciding where to deploy their resources. Immediate text confirmation o... The Rise of New Applications and the Increasing Demand for Communication Capabilities Future applications will be differentiated by their ability to deliver innovative customer experiences and engagements driven by context and personalization. This trend has been sparked by the rise of technology-enabled purchasing and the increased ca... In essence, customers are increasingly seeking advanced communication capabilities from businesses. Businesses are thus challenged to innovate and update applications to meet this demand without adding more fragmented communication channels that can h... Defining Communications Automation Platforms (CAP) and Their Significance Transforming entire organizations or specific departments is a common task for business leaders. However, many contemporary tools are ill-equipped for the pace and integration required for genuine digital businesses. To realize a digital enterprise, b... To truly achieve a transformation in enterprise communications, businesses need to move beyond APIs and integrate communications into their core infrastructure. What's required is a platform that fosters communication transformation from within and ex... Advantages of Low-Code/No-Code CAPs Low-code/no-code CAPs offer significant benefits in today's digital age. They facilitate a versatile and intuitive approach to application development and business process automation. Businesses can quickly build and roll out applications without exte... Hot Vendors in Communication Automation Platforms, 2023 Vonage Aragon Advisory Bottom Line Previous Next Highlight All Match Case Match Diacritics Whole Words Color Size Color Thickness Opacity Presentation Mode Open Print Download Current View Go to First Page Go to Last Page Rotate Clockwise Rotate Counterclockwise Text Selection Tool Hand Tool Page Scrolling Vertical Scrolling Horizontal Scrolling Wrapped Scrolling No Spreads Odd Spreads Even Spreads Document Properties… Toggle Sidebar Find Previous Next of 8 Presentation Mode Open Print Download Current View FreeText Annotation Ink Annotation Tools Zoom Out Zoom In Automatic Zoom Actual Size Page Fit Page Width 50% 75% 100% 125% 150% 200% 300% 400% Hot Vendors in Communication Automation Platforms, 2023 How can organizations leverage integration to empower communications? June 29, 2023 | Research Note 2023-24Author: Adam Pease, Jim Lundy Video Producer: Adam Pease Topic: Communication automation platforms (CA) Issue: Who are the vendors in Communications Automation Platforms and how are they evolving? SUMMARY Communication automation platforms (CAP) are delivering integrated, low-code suites for managing communications and collaboration applications. Aragon has identified a vendor in communication automation platforms that is making an impact in the market. Copyright © 2023 Aragon Research Inc. and/or its affiliates. All rights reserved. ___________________________________________________________________________________________________________________________ Copyright © 2023 Aragon Research Inc. and/or its affiliates. All rights reserved. Aragon Research and the Aragon Research Globe are trademarks of Aragon Research Inc. All other trademarks are the property of their respective owners. This publication may not be distributed in any form without Aragon Research’s prior written permission. The information contained in this publication has been obtained from sources believed to be reliable. Nevertheless, Aragon Research provides this publication and the information contained in it "AS IS," without warranty of any kind. To the maximum extent allowed by law, Aragon Research expressly disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Aragon Research may include a discussion of related legal issues, Aragon Research does not provide legal advice or services and its research should not be construed or used as such. Aragon Research is a private company and its clients may include firms or financial institutions that have financial interests in entities covered by Aragon Research. Further information about the objectivity of Aragon Research can be found at aragonresearch.com Digital Operations RESEARCH NOTE Number: 2023-24 June 29, 2023 TABLE OF CONTENTS Introduction .................................................................................................................................................. 3 Reinventing Business Processes with Integrated Communication ............................................................ 3 The Rise of New Applications and the Increasing Demand for Communication Capabilities ................ 3 Defining Communications Automation Platforms (CAP) and Their Significance ................................... 4 Advantages of Low-Code/No-Code CAPs ................................................................................................... 5 Hot Vendors in Communication Automation Platforms, 2023 ................................................................. 6 Vonage ...................................................................................................................................................... 7 Aragon Advisory ........................................................................................................................................... 8 Bottom Line................................................................................................................................................... 8 More Information Less Information Close Enter the password to open this PDF file. 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