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FOR CUSTOMERS

Doubts about your plan, booking classes or check-in?

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FOR GYM PARTNERS

Are you a partner or would like to become one?

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GYMPASS CORPORATE

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FREQUENTLY ASKED QUESTIONS

How do I activate my Gympass plan?

How to add Family Members?

How can I reset my password?

How can I create an account?

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 * MANAGING MY PLAN
   
   * How do I activate my Gympass plan?
   * How can I reactivate my plan?
   * How do I change my payment method?
   * How can I pause my plan or a Family Member 's plan?
   * How does the billing of my plan work?
   * How do I cancel my plan?

 * MANAGING FAMILY MEMBERS
   
   * How to add Family Members?
   * How do I delete a Family Member?
   * How do I change my plan or my Family Member's plan?

 * MY ACCOUNT
   
   * How can I reset my password?
   * How can I create an account?
   * Can my account be blocked?
   * Can I change my profile name?
   * How can I change my Gympass registration details?
   * How can I delete my Gympass account?

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What are live classes and how do I book one?

How can I book a class?

How many Gympass check-ins can I use on the same day?

How do I check in?

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 * ON-SITE CLASSES AND LIVE CLASSES
   
   * What are live classes and how do I book one?
   * Will Personal Trainers offer both online and in-person sessions?
   * How many Personal Training sessions can I access per month?

 * BOOKING CLASSES
   
   * How can I book a class?
   * How can I cancel a class booking?
   * I was charged a no-show fee but I checked in. What can I do?
   * How far in advance can I book an in-person class?

 * CHECK-IN
   
   * How many Gympass check-ins can I use on the same day?
   * How do I check in?

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How can I refer a gym to Gympass?

How do I search for gyms and activities on Gympass?

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 * HOW GYMPASS WORKS
   
   * How does Gympass work?
   * Can I bring a friend with me to the gym?
   * I'm an Uber driver. How do I register?

 * REVIEWS AND REFERRALS
   
   * How can I refer a gym to Gympass?
   * How to refer a company to Gympass?
   * How to Rate a Gym on Gympass?

 * GYMS, PARTNERS AND APPS
   
   * How do I search for gyms and activities on Gympass?
   * How do I use Trainiac with a Personal Trainer?
   * How can I use Partnered Apps?
   * How do I know in which plan a gym is available?
   * How can I access Calm with my Gympass plan?
   * How can I access Strava with my Gympass plan?

 * PLANS, PAYMENTS & BILLING
   
   * What is the Gympass Digital Plan?
   * What is included in the Gympass plans?
   * How do refunds work?

 * COMMON PROBLEMS AND FAQS
   
   * Contact us

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 * WHAT IS GYMPASS?
   
   * What is Gympass for gyms and studios?
   * How to become a partner?

 * MY ACCOUNT
   
   * What is my Gym ID?

 * OPERATIONAL PROCESSES
   
   * How to add a new gym location into my Gympass page?

 * LIVE CLASSES
   
   * How do I create my class schedule?
   * How does Trainiac by Gympass for Personal Trainers work?
   * How do users get access to my live classes?

 * PAYMENTS AND INDICATORS
   
   * How much does Gympass pay to partner gyms?

 * INTEGRATIONS
   
   * How do I integrate check-in for my gym or studio?

 * TERMS AND CONDITIONS
   
   * UK - PARTNER SERVICES TERMS AND CONDITIONS - October 2022
   * Terms & Conditions For Partners - UK/Jun 2022
   * Terms and Conditions - UK March/21
   * Terms and Conditions - UK - Oct 30/20
   * Terms and Conditions - UK - April/20

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See all categories

 * WHAT GYMPASS IS
   
   * What’s the investment to get Gympass?
   * Can Gympass be extended to the employees’ dependents?

 * HOW TO JOIN
   
   * How can we join Gympass?
   * How Can My Company Cancel The Gympass Benefit?

 * HR PORTAL LOGIN
   
   * How do I access the Gympass HR Portal?
   * Who can have access to the Gympass HR Portal?
   * I forgot my password. What can I do?

 * TERMS AND CONDITIONS
   
   * Gympass Corporate Program Terms and Conditions (MAY 22)
   * Corporate Program Terms and Conditions - UK/Jun 2022
   * CORPORATE PROGRAM TERMS AND CONDITIONS - UK/Feb 2021
   * Terms and Conditions - UK Jan/21
   * Terms and conditions - UK Oct/2020
   * Terms and Conditions - UK Jul/2020

<< Back
 * How do I activate my Gympass plan?
 * How to add Family Members?
 * How can I reset my password?
 * How can I create an account?
 * What are live classes and how do I book one?
 * How can I book a class?
 * How many Gympass check-ins can I use on the same day?
 * How do I check in?
 * How can I refer a gym to Gympass?
 * How do I search for gyms and activities on Gympass?


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