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 * Add a New Line


THE SIM CARD OR ESIM IS YOUR DEVICE'S TICKET TO THE METRO BY T-MOBILE NETWORK!

 * What's an eSIM?
 * Download your eSIM
 * Activate on eSIM
 * How to find your EID Number
 * Get help
 * FAQ


WHAT'S AN ESIM?

 * Embedded SIM (eSIM) is just a SIM card gone digital. Like a SIM card, an eSIM
   provides your connection to the Metro by T-Mobile network.
 * eSIM provides an easier device set up experience, without the need to insert
   or replace a physical SIM card.


DOWNLOAD YOUR ESIM

I purchased a new Metro device activated on eSIM

Before you begin, power on your device, and make sure you’re connected to Wi-Fi.


APPLE IPHONE

 * During the initial setup, you will see "Setting Up Cellular" screen. Your
   device will automatically download your eSIM profile and you will be
   connected to the T-Mobile network.


SAMSUNG

 * During the initial setup, you will see the "Preparing for mobile connection"
   screen. Your device will automatically download your eSIM profile and you
   will be connected to the T-Mobile network.


GOOGLE PIXEL

 * During the initial setup, you will see the "Connect to Metro by T-Mobile"
   screen. Tap on ‘Connect’ to download your eSIM profile and you will be
   connected to the T-Mobile network.


MOTOROLA

 * During the initial setup, you will see the "Use Metro by T-Mobile" screen.
   Tap on ‘Activate’ to download your eSIM profile and you will be connected to
   the T-Mobile network.


OTHER

 * During the initial setup, you will see the "Connect to Metro by T-Mobile"
   screen. Tap on ‘Connect’ to download your eSIM profile and you will be
   connected to the T-Mobile network.

I brought my own eSIM compatible device and activated on eSIM

Before you begin, make sure you’re connected to Wi-Fi.


APPLE IPHONE

 1. Watch for a Notification on your device that an eSIM from Metro by T-Mobile
    is ready to be set up on your phone
 2. Tap the Notification to download your eSIM and connect to the T-Mobile
    network

If you did not receive the Notification, follow these steps:

 1. From your home screen, tap Settings > Cellular > Add eSIM
 2. Use your phone camera to scan the QR code or manually enter the SMDP+
    address shown below
 3. Tap Add Cellular Plan


SAMSUNG

 1. Watch for a Notification on your device that Your eSIM is ready to add
 2. Tap ‘Add eSIM’ on the notification to download your eSIM and connect to the
    T-Mobile network

If you didn’t receive the Notification, follow these steps:

 1. From your home screen, tap Settings > Connections > SIM Manager > Add eSIM
 2. Select Metro by T-Mobile, then Add to download your eSIM and connect to the
    T-Mobile Network


GOOGLE PIXEL

 1. Watch for a Notification on your device that Your Metro by T-Mobile eSIM is
    ready to add
 2. Tap the notification and Tap ‘Connect’ to download your eSIM and connect to
    the T-Mobile network

If you didn’t receive the Notification, follow these steps:

 1. From your home screen, tap Settings > Network & Internet
 2. Next to SIMs, choose the plus symbol (+)
 3. Tap Download your eSIM > Next 
 4. Select Metro by T-Mobile, then Activate to download your eSIM and connect to
    the T-Mobile Network
 5. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and
    turn on Use eSIM
 6. Tap Switch to Metro by T-Mobile to connect to the T-Mobile Network

If you’re prompted to scan a QR code, please have your IMEI and EID ready and
give us a call: 1-800-937-8997. To find your IMEI and EID dial *#06# from your
phone.


MOTOROLA

 1. From your home screen, tap Settings > Network & Internet
 2. Next to Mobile network, choose the plus symbol (+)
 3. Tap Download a SIM instead > Next 
 4. Select Metro by T-Mobile, then Download to download your eSIM and connect to
    the T-Mobile Network
 5. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and
    turn on Use SIM
 6. Tap Turn on Metro by T-Mobile to connect to the T-Mobile Network

 

If you’re prompted to scan a QR code, please have your IMEI and EID ready and
give us a call: 1-800-937-8997. To find your IMEI and EID dial *#06# from your
phone.


OTHER

 1. From your home screen, tap Settings > Network & Internet
 2. Choose Add SIM
 3. Tap Set up an eSIM
 4. Select Metro by T-Mobile, then Set up to download your eSIM and connect to
    the T-Mobile Network
 5. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and
    Toggle SIM OFF to ON
 6. Tap TURN ON to connect to the T-Mobile Network


 * SM-DP+ Address: T-MOBILE.GDSB.NET
 * Activation code: [Blank]
 * Confirmation code: [Blank]

Still having issues?

 1. Make sure you’ve already activated your eSIM online or with a Metro by
    T-Mobile support team.
 2. Update your device software to the latest version.
    
 3. Connect your device to Wi-Fi and make sure you can access the internet.
 4. Follow the steps listed above to finish activating your eSIM.


ACTIVATE ON ESIM

 * Is my device eSIM compatible?
   * Apple - iPhone XR and above
   * Samsung - Galaxy S Series and Note 20 and Above
   * Google - Pixel 7 and above
   * Motorola - Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+
     2023 and newer models, Motorola Moto G 5G 2023
   * TCL- TCL 50 XL 5G
 * How do I Activate my eSIM compatible device?
   * New customers can Activate from the Metro by T-Mobile website
   * Existing customers can switch to an eSIM compatible device by going to
     Switch Device in MyAccount
   * Call Metro Customer CARE (1-888-8metro8)
   * Go to a Metro-by-T-Mobile Store (Find a store)
 * What if my device is not eSIM compatible?
   * If you need a Metro by T-Mobile SIM card, see our SIM card page to order
     online. You can also find one in a Metro by T-Mobile store


HOW TO FIND YOUR EID NUMBER:

 * Apple iPhone
     Go to Settings > General > About
 * Android
     Go to Settings > About Phone > SIM Status or Status Information


GET HELP

 * Metro by T-Mobile Help and Support.


FAQ


WHAT DEVICES SUPPORT ESIM AT METRO BY T-MOBILE?

 * Apple - iPhone XR and above
 * Samsung - Galaxy S Series and Note 20 and Above
 * Google - Pixel 7 and above
 * Motorola- Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+
   2023 and newer models, Motorola Moto G 5G 2023
 * TCL- TCL 50 XL 5G


CAN I USE THE SAME RATE PLAN ON ESIM AS I DO FOR A PHYSICAL SIM? CAN I KEEP MY
CURRENT RATE PLAN WHEN I MOVE TO ESIM?

Yes! When you activate a new line of service for your smartphone’s eSIM, you
will have the same rate plan choices you would for a physical SIM. If you want
to swap your existing Metro-by-T-Mobile line of service to eSIM, then you will
keep the same rate plan.


CAN MY METRO BY T-MOBILE ESIM CAPABLE DEVICE SUPPORT TWO LINES?

No, not at this time. Only one line of service can be activated on a single
device.


WHAT HAPPENS IF I ACCIDENTALLY DELETE MY ESIM FROM MY PHONE? HOW DO I GET IT
BACK?

Go to a retail store or call care and we will give you a new eSIM.


DOES THIS MEAN THAT YOU HAVE MY DATA BACKED UP SOMEWHERE WHEN I WANT TO DELETE
IT?

No, Metro-by-T-Mobile does not maintain your personal data.


HOW DO I KNOW IF MY IPHONE IS UNLOCKED?

 1. Go to Settings > General, and tap About.
 2. Under Carrier Lock, you should see a message that says "No SIM
    restrictions." If you don't see that message, contact Metro by T-Mobile Help
    and Support.


CAN I STILL USE MY ESIM IF I TRAVEL INTERNATIONALLY?

Yes, international roaming with an eSIM works the same as roaming with a
physical SIM.

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