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SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER
EXPERIENCE. REQUEST A DEMO


PRODUCTS
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ABOUT

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GET STARTEDEXPERIENCE A DEMOGET PRICING

INDUSTRY EVENT


CCW LAS VEGAS

Caesars Forum | Las Vegas, NV
June 20-23, 2022

LEARN MORE



EXPERIENCE CCW VEGAS WITH TALKDESK.

We’re so excited to meet you again, IN-PERSON, and share with you insights,
lessons learned, and useful tips around creating and delivering exceptional
customer experiences. Join our speaking sessions, visit us at booth #801, and
connect directly with our industry experts.

We have a special discount code for you! Use CCW_TALKDESK to get 20% off your
conference pass.

REGISTER NOW


BOOK A MEETING WITH US.

We are so excited to see you in Las Vegas. Book some time to speak with one of
our experts—  your path to better customer experience starts here.

BOOK A MEETING


THRIVING IN A HYBRID WORKFORCE ENVIRONMENT: MAXIMIZING YOUR SUCCESS FROM
ONBOARDING TO DAILY ENGAGEMENT.

Wednesday, June 22, 8:20 – 8:50 a.m.

The Great Resignation has forged a change in the workplace, further amplifying
the critical importance of engagement, culture, and career path opportunities.
The contact center is no exception to this, and in light of hybrid and
distributed working models being the future in this industry, solving for
distributed recruiting, onboarding, training, and engagement is paramount. Join
us for this panel conversation, where CX leaders from Talkdesk, AMC Networks,
and Quadient will discuss strategies for supporting, finding, and retaining
contact center talent in light of the evolving workforce landscape.

JOIN US


THINK TANK: ONBOARD NEW AGENTS FOR THE SUCCESS IN THE LONG TERM.

Wednesday, June 22, 11:00 – 11:45 a.m.

With labor shortages and retention continuing to plague the industry, successful
onboarding of new agents with a program to retain those agents over the longer
term becomes critical to the success of any contact center. But that’s easier
said than done. So what does a successful agent recruiting and onboarding
program look like, and how do you implement a successful long term retention
plan to keep them happy and engaged? Learn more about best practices AMC
Networks implemented with Talkdesk to recruit and retain the best agent talent.

JOIN US


CLIENT CASE STUDY: HOW TALKDESK CX CLOUD HELPED JK MOVING SERVICES ACHIEVE
EXPLOSIVE GROWTH.

Wednesday, June 22, 1:45 – 2:30 p.m.

JK Moving Services is the largest independent moving company in North America.
Managing their continued growth meant becoming more disciplined in handling new
sales leads at scale and converting them into happy customers. They needed a
modern technology and business partner that could help them achieve their
business goals, and turned to Talkdesk. Learn more about the business challenges
JK Moving Services faced and how they achieved 74% revenue growth, substantially
increased profitability, and vastly improved customer satisfaction by
implementing Talkdesk CX Cloud™.

JOIN US


APPCONNECT PARTNER SHOWCASE.

Stop by our booth theater to learn more about Talkdesk solutions and don’t
forget to catch our Partner Showcase presentations taking place on Wednesday
afternoon.

2:00 p.m.

BALTO + TALKDESK

2:10 p.m.

OBSERVE.AI + TALKDESK

2:20 p.m.

AIRKIT + TALKDESK - POWERING THE NEXT WAVE IN CX

2:30 p.m.

SUCCESSKPI + TALKDESK

2:40 p.m.

AN ENHANCED PAYMENT CX WITH PCI PAL & TALKDESK

2:50 p.m.

SYCURIO + TALKDESK

3:00 p.m.

JABRA + TALKDESK OUR STRATEGIC ALLIANCE PARTNERSHIP

3:10 p.m.

PLAYVOX + TALKDESK

3:20 p.m.

KNOWMAX + TALKDESK

3:30 p.m.

BETTER TOGETHER: CALABRIO + TALKDESK

4:00 p.m.

THE GREAT RESIGNATION: WHY YOUR CONTACT CENTER WON’T SURVIVE WITHOUT AUTOMATION,
REPLICANT + TALKDESK


PASSPORT PROGRAM.

Engage with Talkdesk and our partners at CCW Las Vegas – every card that earns
50 points will win a prize and will be entered into a raffle for our grand prize
giveaway!

How to Play:

 * 1. Earn points by completing activities to learn more about Talkdesk or
   visiting our partners to learn more about their company and how they partner
   with Talkdesk.
 * 2. Receive a sticker after each visit or activity. The more points you earn,
   the more prizes you win!
 * 3. Return the completed card to booth #801 for your prize! All cards that
   earn at least 50 points must be turned in by Thursday at 12pm to be entered
   into the grand prize drawing. (You do not need to be present to win.)

All completed cards must be turned in Thursday, June 23, by 2 p.m. to be entered
into the grand prize drawing.


BOOK A MEETING WITH US.

We are so excited to see you in Las Vegas. Book some time to speak with one of
our experts— your path to better customer experience starts here.

BOOK A MEETING


YOUR PATH TO BETTER CUSTOMER EXPERIENCES STARTS HERE.

EMPLOYEE COLLABORATION

Extend customer service beyond the contact center to improve customer
experiences.

learn more

AI TRAINER

A no-code AI model training tool for better automation using human-in-the-loop
technology.

learn more

AGENT ASSIST

Agent Assist uses AI to help agents with intelligent guidance, recommending next
best actions to quickly resolve complex customer issues.

learn more

WORKFORCE MANAGEMENT

Optimize staffing and scheduling with AI-powered, omnichannel workforce
management that’s intuitive and easy to use.

learn more

TALKDESK FOR SALESFORCE

Improve agent productivity and contact center performance with the industry’s
strongest Salesforce integration.

learn more

WORKSPACE

Make work easy and accelerate customer service with all your CX applications at
your fingertips.

learn more

OUTBOUND ENGAGEMENT

Improve agent connect rates and drive more proactive customer engagement with
Talkdesk Outbound Dialer suite.

learn more

GUARDIAN

Effectively mitigate the risks of a distributed workforce, including insider
threats, noncompliance, negligence, and unpredictable remote infrastructure.

learn more

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