europe.customercontactweekdigital.com Open in urlscan Pro
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3 forms found in the DOM

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GET https://europe.customercontactweekdigital.com/search

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Text Content

The European chapter of the global CCW digital community

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EX BY DESIGN: ELEVATING, EMPOWERING, AND SUPPORTING CUSTOMER AGENTS


A GUIDE TO EMPOWERING CUSTOMER AGENTS TO BOOST EMPLOYEE MORALE, INNOVATION, AND
COLLABORATION

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Tags: customer satisfaction employee experience EX CX CSAT agent performance
metrics customer agents Unbabel

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CCW Europe Digital
05/10/2022
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Employee production levels cannot remain the same with everyone working in
silos. With customers demanding more than a quick response and resolution to
their problems, ensuring employees are feeling supported, valued, and cared for
will inevitably have a positive impact on how agents interact with customers.

For step-by-step advice from customer management leaders and experts for
elevating your employee experience (EX), boosting innovation, and enhancing
customer satisfaction scores (CSAT), download this guide.

Key takeaways from the guidebook include:

 * The key steps you can take to elevate your EX using technology
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 * How to train employees to think like designers to identify customer choices  

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MORE FROM UNBABEL

THE NATIVE LANGUAGE EFFECT AMONG CONSUMERS

Find out what stands between building consumer trust and blocking company growth
in this survey repo...

2022-04-04 by CCW Europe Digital

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FOUR WAYS TO EMPOWER CUSTOMERS AND AGENTS DURING BUSY PERIODS

Ensure customer service teams are ready for any situation by following this
four-step checklist

2022-03-17 by CCW Europe Digital

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< >

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< >

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