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Microsoft Dynamics 365


THE NEW ERA OF AI-POWERED BUSINESS

Adapt and innovate with intelligent CRM and ERP business applications.
Watch video Learn more




THE NEW ERA OF AI-POWERED BUSINESS

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Overview


 * Overview
 * Featured news
 * Solutions
 * Product demos
 * Customer stories

Try for free
Overview


SHAPE THE FUTURE OF YOUR BUSINESS

Connect your teams, processes, and data across your entire org to create
exceptional customer experiences and operational agility.


PUT AI TO WORK

Be more efficient with Microsoft Copilot for Dynamics 365—built-in AI-powered
experiences available for select licenses at no additional cost.


BRING DATA TOGETHER

Get a complete picture of your entire business by connecting and accessing
organizational data from hundreds of sources.


INCREASE PRODUCTIVITY

Collaborate and be more productive by sharing information and insights in the
tools you work in—including Microsoft Teams and Microsoft 365.


ADAPT TO WHAT’S NEXT

Quickly modify processes to respond to changing needs by bringing the low-code
tools of Microsoft Power Platform together with Dynamics 365.
Featured news


WHAT’S NEW AND NOTABLE

Skip Featured news section
Previous Slide
 1. 
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2024 WORK TREND INDEX

75% of knowledge workers around the world use generative AI at work. Are
business leaders ready?
Read the report


TRANSFORM HOW MARKETERS WORK WITH AI

Find out how to kickstart marketing campaigns faster and simplify workflows with
new capabilities in Copilot in Dynamics 365 Customer Insights.
Read the blog


LIGHTEN YOUR WORKLOAD WITH AI

Learn how new Microsoft Copilot features help you speed through tasks, quickly
summarize content, and build momentum to take on your day.
Read the blog


MICROSOFT IGNITE

Connect with peers, sharpen your skills and learn about the latest Microsoft
Copilot and AI innovations directly from the experts.
Watch now


DEPLOY AND USE AI

Learn how AI can help you better engage with customers and empower employees
across the organization.
Explore WorkLab guides

Back to featured news section
Solutions


ANY ORGANIZATION. EVERY POSSIBILITY.


 * KNOW YOUR CUSTOMERS TO INCREASE SALES
   
   Grow your revenue by using AI and real-time insights to understand customers,
   personalize journeys, and close more deals.
   Learn more
   
 * PERSONALIZE SERVICE EXPERIENCES
   
   Create more lasting customer connections at every touchpoint while improving
   team processes and productivity with AI.
   Learn more
   
 * MOVE BEYOND TRADITIONAL FINANCE
   
   Innovate and keep pace with evolving needs by using AI and automation to
   optimize financial and accounting operations.
   Learn more
   
 * DELIVER MORE SUPPLY CHAIN AGILITY
   
   Be more resilient to increase workforce productivity and uptime while
   reducing operational costs.
   Learn more
   
 * GROW YOUR SMALL OR MEDIUM-SIZED BUSINESS
   
   Boost performance by connecting people, processes, and data across your
   business.
   Learn more
   


Product demos


DO MORE WITH DYNAMICS 365 AND AI

See how AI works with Dynamics 365 applications to give every team an edge.
Sales
Marketing
Customer service
Field service
Supply chain
Finance
Previous

Next



CLOSE MORE DEALS AND DEEPEN CUSTOMER RELATIONSHIPS WITH AI ASSISTANCE.


Dynamics 365 Sales



CREATE MORE PERSONALIZED CUSTOMER JOURNEYS WITH NEXT-GENERATION AI.


Dynamics 365 Customer Insights



RESOLVE ISSUES FASTER USING GENERATIVE AI AND AUTOMATION.


Dynamics 365 Customer Service



EMPOWER FRONTLINE TEAMS WITH GENERATIVE AI, IOT, AND MIXED REALITY.


Dynamics 365 Field Service



REACT FAST AND BE MORE RESILIENT WITH PROACTIVE, AI-POWERED INSIGHTS.


Dynamics 365 Supply Chain Management



BUILD FINANCIAL AND OPERATIONAL AGILITY USING AI AND AUTOMATION.


Dynamics 365 Finance 
Dynamics 365 Project Operations

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Customer stories


HOW CUSTOMERS INNOVATE WITH DYNAMICS 365

Explore all stories
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> "[Dynamics 365] is a game-changer for us because it uses AI … to predict our
> future."

Neha Batra, Head of Business Solutions, Domino's Pizza UK & Ireland
Products
 * Dynamics 365 Finance
 * Dynamics 365 Supply Chain Management

Read the story

> “Employees [could] spend more time on value-added tasks, which improved both
> customer service and profitability.”

Manuel Sancho, Global Acquisitions & Business Development Manager, Nespresso
Products
 * Dynamics 365 Field Service
 * Dynamics 365 Sales
 * Dynamics 365 Customer Insights

Read the story

> “We have time to focus on what’s relevant. We can rely on the system, and have
> a better day-to-day view of our business.”

Sabrina Ruzzi, Chief Marketing Officer, Kambukka
Products

 * Dynamics 365 Business Central

Read the story

> “Our goal was to have the solutions be designed around the needs of our
> workers, and [it] allowed us to do just that.”

Andy MacDonald, Director of Customer Service, Aberdeen City Council
11,500
New customer referrals every year
3,000
New assessments every year
Products
 * Dynamics 365 Customer Service

Read the story

> "Customer service teams can access multi-channel customer messages on a
> uniformed platform." 

Mike Wan, Senior Manager, Xiaomi
Products

 * Dynamics 365 Customer Service
 * Dynamics 365 Supply Chain Management

Read the story

Back to customer stories section


GET AN ADVANTAGE OVER THE COMPETITION

60%: time savings in reporting on sales data1
$1.5M: savings from improved supply chain efficiency2
Up to 55%: increase in finance team productivity3


GET STARTED WITH DYNAMICS 365


TRY FOR FREE

Get hands-on experience with Dynamics 365 business applications for 30 days.

Start a free trial


CONTACT US

Call, chat, or connect with a sales specialist for personalized guidance.

Get in touch


LEARN MORE

Get documentation on how to deploy, use, and manage Dynamics 365 applications.

Browse resources
Copilot in Viva Sales video

Copilot in Dynamics 365 Customer Insights video

Copilot in Dynamics 365 Customer Service video

Copilot in Dynamics 365 Field Service video

Supply Chain Management video

Copilot in Dynamics 365 Business Central video


[1] Results are over three years for a composite organization based on
interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365
Sales, a commissioned study conducted by Forrester Consulting, March 2022.

[2] Results are over three years for a composite organization based on
interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365
Supply Chain Management, a commissioned study conducted by Forrester Consulting,
August 2021.

[3] Results are over three years for a composite organization based on
interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365
Finance, a commissioned study conducted by Forrester Consulting, July 2022.


FOLLOW DYNAMICS 365

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