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Earn badges and get certified, while building your most impactful customer
journeys. It's free.

Products

Platform




TOTANGO

Composable Customer Success Platform




SUCCESSBLOCS

Customer Journey Toolkits




ZOE

Enable Customer Centricity Cross-Company




DNA-CX

Intelligent Customer Data Platform




SHIELD

Securing your Customer Data

Platform overview


Features




CUSTOMER HEALTH SCORE




CUSTOMER EXPERIENCE CANVAS




360 CUSTOMER VIEW




SUCCESSPLAYS & WORKFLOW AUTOMATION




CUSTOMER SEGMENTATION




OUTCOME SUCCESS PLANS & CUSTOMER PORTAL




CUSTOMER DATA HUB

Explore Totango features


Integrations




SALESFORCE




ZENDESK




HUBSPOT




SLACK




SEGMENT

View all integrations


Journey Templates
Learn

Create a free account in minutes

Learn Totango




LEARNING HUB




HELP CENTER AND COMMUNITY




CUSTOMER SUCCESS: THE ULTIMATE GUIDE


Learn Best Practices




FARM DON'T HUNT BY GUY NIRPAZ




CS NO BS PODCAST




BEST PRACTICE ARTICLES




LIVE/ON-DEMAND WEBINARS




GUIDES, EBOOKS, AND REPORTS




CUSTOMER SUCCESS GLOSSARY


Hear from Customers





CUSTOMER STORIES




USER REVIEWS

Pricing
LoginRequest DemoStart Free Trial




DRIVE PREDICTABLE REVENUE GROWTH



TOTANGO IS THE INDUSTRY'S ONLY COMPOSABLE CUSTOMER SUCCESS PLATFORM, FLEXIBLE
AND SCALABLE TO MEET YOUR BUSINESS NEEDS SO YOU CAN DRIVE CUSTOMER RETENTION,
RENEWAL, AND EXPANSION.

Request Demo



GET STARTED WITH THE TOP CUSTOMER SUCCESS PLATFORM
THAT SHAPES TO YOUR BUSINESS


FAST TIME TO VALUE

Get customer journeys up and running efficiently to drive faster time to value
for you and your customers. Start where you are today, grow when you need to.


CONTINUOUS ITERATION

Adapt your customer journey and CS programs quickly to deliver the engaging
customer experiences that drive real results for your business.


PREDICTABLE SCALE-UP

Use time-based triggers, product telemetry, and other signals to adapt and scale
programs and campaigns to fit the needs of all your customers.

Start Free Trial


TRUSTED BY THE WORLD’S FASTEST-GROWING BUSINESSES AND WELL-ESTABLISHED SOFTWARE
GIANTS

See All Customers

OUR LOGO RETENTION IMPROVED 8% YOY AND I REALLY BELIEVE IT'S BECAUSE OF THE WORK
THAT WE DID WITH TOTANGO.

Dione Hedgpeth
Chief Customer Officer

FROM DAY 1, I ALWAYS LOOKED AT TOTANGO AS AN INNOVATIVE PLATFORM.

Carlos Quezada
Head of Customer Success

TOTANGO MEANS GREATER CLIENT SATISFACTION, AS WELL AS TEAM MEMBER SATISFACTION.

Madhavi Bezwada
VP, Client Success

GREAT ROI, MAKES OUR LIVES SO MUCH EASIER.

James Elphick
Customer Success Program Manager

TOTANGO IS COMMITTED TO CHANGING THE LANDSCAPE IN THE CLIENT SUCCESS INDUSTRY BY
PROVIDING LEADING EDGE TECHNOLOGY THAT ALLOWS THEIR CLIENTS TO MAKE SOUND
BUSINESS DECISIONS BY ACTIONING DATA.

Paul Case
Vice President, Client Success





INDUSTRY PACESETTERS HAVE UNLOCKED THE PATH TO PREDICTABLE GROWTH

With Totango, you can do more with less to efficiently scale customer success
across your entire business.

Request Demo


130%

Net revenue retention


50%

Productivity improvement


20%

Churn reduction


30PT

NPS increase


YOUR CUSTOMER JOURNEY IS YOUR PRODUCT

Design, launch, measure, and iterate on customer experiences that quickly and
continuously deliver value.


JOURNEY ORCHESTRATION

Improve critical touchpoints with your customers using CS best practices and
automation to scale.

Start Free Trial


PORTFOLIO MANAGEMENT

Engage your book of business proactively to ensure an optimal customer
experience at every step of the journey.

Request Demo



REPORTING

Access a 360-degree view of your customers to monitor multidimensional customer
health, mitigate risk, and identify expansion opportunities.

Start Free Trial


DATA MANAGEMENT

Connect all customer data streams to seamlessly produce accurate, real-time
customer context and a shared data model leveraged by every team across the
organization.

Request Demo



USER/ACCOUNT MANAGEMENT

Trust in enterprise-grade privacy and security, easy-to-manage system
governance, and multiple training and services options.

Start Free Trial


INTEGRATE WITH ALL THE TOOLS YOU ALREADY USE

Seamlessly connect all sources of customer data to uncover a 360-degree,
multidimensional view of your customers.


View All Integrations


ENTERPRISE-GRADE PRIVACY AND SECURITY YOUR IT TEAM WILL LOVE

Rest assured that your customer data is safe and secure in Totango while you get
to work to reduce customer churn and increase net revenue retention


SOC-2 CERTIFIED


GDPR COMPLIANT


SCIM & SSO SUPPORTED

Contact Sales

THE ONLY COMPOSABLE CUSTOMER SUCCESS PLATFORM BUILT TO SCALE FROM SMALL
BUSINESSES TO ENTERPRISES

Highest ratings on G2 and TrustRadius

USERS MOST LIKELY TO RECOMMEND

Product Analytics
Spring 2022

LEADER

Customer Journey Analytics
Spring 2022

TOP 50 BEST SOFTWARE PRODUCTS

Project Management
2022

TOP 50 BEST SOFTWARE PRODUCTS

Customer Service
2021

LEADER

Customer Success
Spring 2022

CUSTOMER SUCCESS - BEST OF AWARD

Best Relationship
2022

CUSTOMER SUCCESS - BEST OF AWARD

Best Feature Set
2022

TOP RATED

Customer Journey Mapping
2022

USERS MOST LIKELY TO RECOMMEND

Product Analytics
Spring 2022

LEADER

Customer Journey Analytics
Spring 2022

TOP 50 BEST SOFTWARE PRODUCTS

Project Management
2022

TOP 50 BEST SOFTWARE PRODUCTS

Customer Service
2021

LEADER

Customer Success
Spring 2022

CUSTOMER SUCCESS - BEST OF AWARD

Best Relationship
2022

CUSTOMER SUCCESS - BEST OF AWARD

Best Feature Set
2022

TOP RATED

Customer Journey Mapping
2022

USERS MOST LIKELY TO RECOMMEND

Product Analytics
Spring 2022

LEADER

Customer Journey Analytics
Spring 2022

TOP 50 BEST SOFTWARE PRODUCTS

Project Management
2022

TOP 50 BEST SOFTWARE PRODUCTS

Customer Service
2021

LEADER

Customer Success
Spring 2022

CUSTOMER SUCCESS - BEST OF AWARD

Best Relationship
2022

CUSTOMER SUCCESS - BEST OF AWARD

Best Feature Set
2022

TOP RATED

Customer Journey Mapping
2022

USERS MOST LIKELY TO RECOMMEND

Product Analytics
Spring 2022



YOU’RE ONLY ONE CLICK AWAY FROM COMPOSING MORE INSPIRED CUSTOMER JOURNEYS

Get Started Free


COMPANY

 * About Us
 * Leadership
 * PartnersCareersEventsPress & News

JOURNEYS

 * Convert Freemium
 * Manage Onboarding
 * Detect Risk
 * Drive Adoption
 * Automate Renewal
 * Maximize Expansion

PLATFORM

 * Overview
 * Spark
 * ZoeDNA-CXTotango Shield

RESOURCES

 * What We Do
 * Customer Churn: The Ultimate Guide
 * Webinars
 * White Papers & Reports
 * Farm Don’t Hunt
 * Learning Hub
 * Blog

QUESTIONS

 * Contact Sales
 * Support

© Totango 2023
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