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TRANSMON - OPERATIONS MANAGEMENT MADE EASY

ARE YOU STRUGGLING WITH

Low FCR
High AHT
Low CSAT
Low Sales
High Learning Curve
Compliance Issues
Low Productivity
High Attrition


Let's learn how top 21+ Unicorns are dealing with these challenges.

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TRUSTED BY


 

 


TRANSMON - STREAMLINING OPERATIONAL DYNAMICS

CX MANAGEMENT PLATFORM

Quality Audit workflow Automation X

VIDUR: A FIELD AUDIT APPLICATION

Elevate Field Performance through Automation.

GENIEE: AGENT ASSIST

Empower Agents, Instant Support at Fingertips.

--------------------------------------------------------------------------------

LEARNING MANAGEMENT TOOL

Efficient Onboarding & Cost-effective Flexible Training

ALERTBEE - STAY INFORMED

Precision Every Hour.

AUTO QA

CX & Sales Insights on 100% Transactions

DECISION TREE

Simplify Complexity, Guide Seamless Decisions

OPSGURU

AI&BI powered automated smart dashboards



TRANSMON FOR SALES/SUPPORT/COLLECTION OPERATIONS

FCR

Increase by 18%

QA PRODUCTIVITY

Increase by 67%

AHT

Lower Down AHT by 63 sec

CSAT

Increase by 21%

COMPLIANCE ISSUE

Achieve 97% Compliance

COST LEAKAGE

Reduce by 19%

IN-OFFICE SHRINKAGE

Minimize it by 4%

SALES

Increase by 12%

ATTRITION

Reduce attrition by 4%

COACHING

Increase visibility by 56%

ONBOARDING TIME

Cut down by 37%

TEAM COLLABORATION

Boost by 61%

REPORTING

Real-time & centralized

ROI

Increment

Know More

CUSTOMER SUCCESS

Indian ED Tech


INDUSTRY

Read More

Fraud


DETECTION

Read More

Digital


PAYMENT

Read More

Startek


CASE STUDY

Read More

Customer Resolution score improved by


8%

Read More

Improvement In Query Resolution


84% - 90%

Read More

CSAT & IQ Maintained Over


90%

Read More

Indian ED Tech


INDUSTRY

Read More

Fraud


DETECTION

Read More

Digital


PAYMENT

Read More

Startek


CASE STUDY

Read More

Customer Resolution score improved by


8%

Read More

Improvement In Query Resolution


84% - 90%

Read More

CSAT & IQ Maintained Over


90%

Read More

Indian ED Tech


INDUSTRY

Read More

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LENSKART TESTIMONIAL




READY TO TRANSFORM YOUR CUSTOMER EXPERIENCE? DISCOVER TRANSMON AUTOQA

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THIS IS HOW WE MAKE YOUR ORGANIZATION


PRODUCTIVE


PROFITABLE


CX ORIENTED


EFFICIENT


PRODUCTIVE


PROFITABLE


CX ORIENTED


EFFICIENT

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TRANSMON

DELIVERING VALUE THOUGH CUTTING EDGE, AI & BI ENABLED QUALITY MONITORING

TransMonQA is a powerful tool that can help call centers improve their customer
experience. This Software easy to use, affordable, and scalable. It is a very
benefical Call Center Software. It is a valuable investment for any any center
that is committed to providing a great customer experience.

Know More
20+

User Groups

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40000+

User

--------------------------------------------------------------------------------

20Mn

Interactions audited per month

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$15Mn

Cost Savings

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TESTIMONIALS

CUSTOMER STORIES

 













 







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DEPLOYED AT


 

WE HELP AMBITIOUS BRANDS


SUCCESS


ENGAGE


THRIVE


SUCCESS


ENGAGE


THRIVE


SUCCESS

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TransMon is known for delivering innovation in the process of quality
monitoring. It enables the management to monitor the performance of the QA team
and understand what type of feedback has been shared with the agents.







 
OUR SERVICE & PRODUCT SUITE


QUALITY MONITORING SOFTWARE

THAT CAN HELP IN IMPROVING YOUR PRODUCTIVITY

Transmonqa is a quality monitoring software that helps businesses improve their
customer experience. It provides a comprehensive view of customer interaction
including transcripts, audio recordings, and video recordings. Transmonqa can
help Call centers reduce costs by improving agent efficiency and reducing the
number of customer complaints . It is very helpful Quality Monitoring Software
for Call Centers. It can help increase sales by improving the quality of
customer interactions and providing a more personalized experience. If you are
looking for a way to improve your business's customer experience, Transmonqa is
a great option.

TRANSMON – AI & BI ENABLED TRANSACTION QUALITY MONITORING

Automate and Digitize your Contact Center Quality Processes.

Read More

THIRD PARTY QUALITY MONITORING SERVICES

Transaction Monitoring, Mystery Shopping, NPS calling, CATI, CSAT Survey & more…

Read More

OPSGURU – ACTIONABLE BUSINESS INTELLIGENCE

Get business discovery reports on the go.



Read More



TRANSMON'S BENEFITS

 * ROI
 * Enhanced Performance
 * Avoid Risk & Fraud

100% to 400% Return on Investment (ROI) guaranteed

10%-30% DECREASE IN AVERAGE HANDLE TIME.

5%-25% DECREASE IN HOLD TIME.

15%-30% INCREASE IN CUSTOMER SATISFACTION.

10%-30% IMPROVEMENT IN SALES EFFECTIVENESS.

Risk & Fraud Attenuation using TransMon

MORE DATA

FASTER PROCESSING

BETTER INSIGHTS

Risk & Fraud Attenuation using TransMon

Translate large volumes of unstructured text into quantitative data to uncover
insights, trends, and patterns.

Translate large volumes of unstructured text into quantitative data to uncover
insights, trends, and patterns.

 * Get Key Phrase extraction
 * Detect sentiment around specific topics
 * Detect possible frauds well in time

NUMERIC PATTERNS

fictitious invoice numbers, refunds, out of order discounts

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GEOGRAPHIC PATTERNS

Proximity relationships between apparently unrelated entities.

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NAME PATTERNS

Customer retained by same agent regularly using “one-time benefit” offers,
similar and alerted IDs

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TIME PATTERNS

Waiver/refunds/discount transactions occurring too regularly, activity at
unusual times or dates like waiver processes without any record of
mail/chat/voice-call from customer


Now you can keep a close eye on the performance of the team with the help of
TransMon. It provides the power to analyze and monitor each customer
interaction, including calls, emails, and chats, on a single platform, and
summarize the reports (according to the scorecards) within a minute. Moreover,
it comes with an agent module that empowers the agent to improve performance and
skills through the “Do It Yourself” approach.

ONE OF THE MOST TRUSTED


QUALITY MONITORING SYSTEMS

Transmonqa is the one of the Most Trusted Quality monitoring systems for the QA.
Quality monitoring software also helps in building transparent relationships
within the team via an automatic sampling process. All the samples are
automatically fetched and assigned to the quality team, and the agents have full
flexibility to accept it or get more clarification on the same. TransMon is
known for delivering innovation in the process of quality monitoring. It enables
the management to monitor the performance of the QA team and understand what
type of feedback has been shared with the agents. Transmonqa can help contact
centers increase sales by improving the quality of customer interactions and
providing a more personalized experience.
TransMon is known Best Call Monitoring Software . It enables the management to
monitor the performance of the QA team and understand what type of feedback has
been shared with the agents. Also, with features like smart audio/video feedback
and “Audit the Auditor,” the management of remote teams becomes easier and
simpler. Apart from providing a platform to grade interactions and trace fatals,
this tool has a lot more to offer (to agents, QA, and management). At each level
of the hierarchy, one will get a better hold of the insights (permissible ones).
For example, the agent can review all the reviewed interactions, and management
gets a consolidated report with all the statistics.

BLOG

 * ELEVATE CUSTOMER EXPERIENCE: INSIGHTS ACROSS TOUCHPOINTS
   
   June 21, 2021 0
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 * 13 CUSTOMER SERVICE METRICS
   
   June 24, 2021 0
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 * WHICH RATING SCALE ARE YOU USING?
   
   June 28, 2021 0
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 * WHY ECOMMERCE COMPANIES CHOOSE TRANSMON FOR CALL CENTER QUALITY MONITORING?
   
   June 30, 2021 0
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 * QUALITY MONITORING – SAMPLING METHODS
   
   July 13, 2021 0
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