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IMPACT


HOW HYBRID CAN MAKE WORK MORE ACCESSIBLE FOR PEOPLE WITH DISABILITIES

No commute, more control, and assistive technologies can transform the work
experience and make the “office” more inclusive.

By Steven Aquino — August 16, 2022



IMPACT


HOW HYBRID CAN MAKE WORK MORE ACCESSIBLE FOR PEOPLE WITH DISABILITIES

No commute, more control, and assistive technologies can transform the work
experience and make the “office” more inclusive.

By Steven Aquino — August 16, 2022

The impact of remote work is undeniable: Software like Zoom and Microsoft Teams
has become a de facto conference room, employees have traded business suits for
loungewear, and commuting time has shrunk to the few minutes it takes to boot
up. But while the media has portrayed adapting to remote work as a new
phenomenon, many people with disabilities — myself included — have understood
and advocated for it for years.

I was born three months premature, and as such, have multiple disabilities. I
have cerebral palsy as well as low vision. In my past career as a special
education preschool teacher, I would be tired even before clocking in. Getting
to the bus stop, waiting, and then walking were as much a job as my actual job.
My cerebral palsy causes me to tire quickly, and the commute robbed me of the
precious energy I knew was needed to wrangle young children all day.

Since 2013, I’ve been working from home as a freelance journalist. Not having to
commute and being able to dictate my own terms have enabled me to be extremely
productive, while accessible-tech features like increased text size make it
easier for me to read, type, and see things like menu bars on-screen.

 

SEE HOW HP TECH IS MAKING EDUCATION MORE ACCESSIBLE FOR STUDENTS WITH IMPAIRED
VISION.

 

James Rath, a filmmaker and accessibility advocate who is blind, has had a
similar experience, with remote work easing the stress associated with getting
to an outside location. He calls the disability community “pioneers” of the
work-at-home movement, even though now people without disabilities are finding
it benefits them in countless other ways. Half of companies already or will soon
require full-time, in-person work in the coming year, and research from the
Society for Human Resource Management shows that 63% of workers think being
required to work in an office doesn’t make sense when work can be done remotely.

“Companies across all industries need to be more attuned to their employees’
needs and desires and adjust accordingly,” says Rath. This is especially crucial
for people with disabilities, including disabilities that may not be visible to
their coworkers.

Illustration by Nathalie Lees

Beyond providing the flexibility that so many people enjoy, for me and others
with disabilities, remote work is itself a form of accessibility, with benefits
for employers as well. In 2021, nearly 6 million people with a disability were
employed in the United States — about 19% of the total population of people with
disabilities. That’s three times lower than the employment rate for people
without disabilities. A recent report from the Center for American
Progress found that closing that gap could bring more than 14 million more
people with disabilities into the workforce. 

“The ability to work from home allows us to create a more-inclusive
environment,” says Mike Nash, Chief Customer Experience Officer at HP and
executive sponsor of HP’s Global disAbilities Business Impact Networks for
employees. “It gives us access to talent and IQ that we might otherwise not
have.”


ALLOWING EMPLOYEES MORE CONTROL

An important factor in making work accessible for all employees is thinking
beyond physical or technical accommodations. Employers must also prioritize
“attitudinal accommodations” — understanding that remote work is one way to
address specific needs and help some employees do their best work, Nash
explains.

HP offers a remote or hybrid work option for many employees, as well as
accommodations to address workplace challenges if required. HP has also enhanced
accessibility on many of its own products. Among the options for its
multifunction printers, for example, are a larger display, voice command and
screen-reading capabilities, and built-in screen zoom and “invert colors”
features, which help people with low vision. 

“It’s part of our culture of inclusion,” Nash says. “We strive to use the right
set of technologies and physical accommodations to make sure that a barrier to
someone being able to do their work is reduced, if not eliminated.”

Janeen Baynes-Feinberg, Senior Employment Counsel at HP, has been working
remotely since she was hired in October 2020. Baynes-Feinberg was diagnosed as
having attention deficit hyperactivity disorder (ADHD) and says the ability to
work from home has given her a sense of control that wasn’t possible in a
conventional office setting.

“HP offices have adopted an open-seating design, which can be incredibly
distracting for someone who has ADHD,” she says. “I’ve noticed that on days when
I do go into the office, my productivity decreases, and I end up working late
into the night at home to catch up.”

> “Beyond providing the flexibility that so many people enjoy, for me and others
> with disabilities, remote work is itself a form of accessibility.”

Baynes-Feinberg says that, along with eliminating the stress of her daily
commute, working from home has allowed her to create the environment that’s best
for her. She is able to plan micro breaks as needed throughout the day when she
needs to reset or shift focus, and she has a workspace with dual monitors to
support the way she works.

“Leaning into my ADHD, I tend to have many computer windows open and a lot of
irons in the fire,” she says. “The dual monitors are vital.”

While none of these factors are specifically designed to address ADHD, together
they create conditions that remove distractions, relieve stress, and help
Baynes-Feinberg focus and work productively.

“My manager especially has been incredibly supportive and is not obsessed with
where I do my work, but the quality of my work,” she says.


ACCESSIBILITY HELPS EVERYONE

Nash says that, far from being one-offs, making work accessible for employees
with disabilities benefits everyone. The classic example, he says, is the
cutouts in sidewalks designed for people using wheelchairs, which also benefit
people pushing strollers or wheeling luggage.

Similarly, the same accommodations that make work accessible for people with
disabilities can help employees who may have other needs. Screen readers and
voice control options on mobile devices help people with low vision, and also
help everyone check their email or send texts while on the go. The
closed-captioning feature on many video conferencing platforms that can help
someone with a hearing disability follow a meeting in real time can also help
someone whose primary language is different from others in the meeting, or who
needs extra time to take in information.  

Nash says he often uses the read-aloud feature of Microsoft Word to help him
proofread documents, while closed-captioning technology has even helped him be a
better ally in his own interactions. 

“If I see the computer is struggling to keep up with my cadence, I know I’m
probably talking too fast,” he says. “It’s helped me be a better partner in
conversations.”


SHIFTING TO FOCUS ON HOW WORK GETS DONE, NOT WHERE

In the 2021 book Out of Office, coauthors Charlie Warzel and Anne Helen Petersen
interviewed employees and managers around the world to understand how the past
few years of widespread remote work will impact the future.

Warzel says what they learned suggests it’s not where one works, but how one
works that will matter most. Nash agrees, noting that making accommodations for
employee needs — whether it’s specific technology, a certain kind of chair, a
different monitor or headset, or the flexibility to work from home — will be
crucial.

“As a company, we want to be inclusive,” Nash says. “That means [accommodating]
different work environments so we have access to the best talent, and that
talent can do their best work.”

Related: 7 ways to build wellness into your work day.



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