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PRIVACY AT DOORDASH

Our mission is to grow and empower local economies by building trust, and
offering you transparency, insight, and meaningful control over your personal
information.

Visit our General Privacy Policy to learn about our general practices regarding
the collection, protection, use, and disclosure of personal information.




DOORDASH TAKES YOUR PRIVACY SERIOUSLY


WE ARE COMMITTED TO PROTECTING YOUR PRIVACY

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BUILDING TRUST THROUGH TRANSPARENCY AND ACCOUNTABILITY

We want you to know what information we collect about you, how we use it, when
we share it, and what we do to protect it. We are transparent about our data
collection and usage, and strive to build and retain our users’ trust. We
provide you with meaningful notices and choices about your privacy and provide
you with privacy controls that are easy to use.

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PROMOTING PRIVACY BY DESIGN

We proactively embed privacy while designing our products, with guidance from
experts in the area of data protection, privacy law, security and engineering.
We have processes to incorporate new data collected or processed into our
automated Data Subject Rights flows. We are dedicated to understanding and
implementing robust controls over how we collect, process and use personal
information.

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SAFEGUARDING AND PROTECTING YOUR PRIVACY

We safeguard your privacy by limiting the information others, including Dashers
and Merchants, can see about you. We build security systems and tools, use
security controls like two-factor authentication, and establish and enforce
policies and procedures to protect personal information about you that we
collect and process. You can request a copy of, choose to delete or update your
DoorDash data any time.


OWNING YOUR DATA PRIVACY

How do I update my account information?
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We provide you the ability to update and correct personal information we hold
about you. To correct and update your account information, please follow the
instructions below:

Mobile app users:

 * Open your DoorDash app and login

 * Tap the account icon at the top right of the screen

 * Tap “Manage Account”

 * Tap on the field you would like to update and edit accordingly

 * Click the “Save” button in the top right corner.

 * 2 step verification may be required.

Example Video

Desktop users:

 * Log in to your account on the DoorDash website

 * Open the menu in the upper left corner

 * Select “Account”

 * Edit the fields you would like to update

 * Select “Save”

 * Verify your information through 2 step verification. On-screen instructions
   will guide you through the process.


How do I access my data?
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Mobile app users:

 * Open the DoorDash consumer app from your iPhone

 * Go to your account

 * Scroll down to ‘Account Settings’, and click ‘Manage Account’

 * Under ‘Manage Account’, click the gray ‘Manage Account’ button

 * You will have to complete a 2 step verification process here. This
   verification process protects your privacy and ensures we only honor requests
   from individuals in relation to their own personal information.

 * Once verified, it should take you to the ‘Manage Account’ page. Here, under
   ‘Account Data’, click ‘Request Archive’.

 * You will see a confirmation screen and will receive an email once your
   archive is ready to download.

Example Video

Desktop users:

 * For DoorDash, you can exercise this right by clicking here.

 * For Caviar you can exercise this right by clicking here.

How do I Opt-Out of Sale or Sharing of Personal Information (Opt-out of Targeted
Advertising or Ad Personalization)?
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Under the right to opt-out of sale or sharing of personal information, you have
the right to opt-out of having your personal information sold, shared, or used
for purposes of cross-context behavioral advertising or targeted advertising.
Individuals also have the right to opt-in if they change their mind. You may
still receive certain ads, but they will be less relevant to you by disabling
personalization. To opt-out of the sale or sharing of personal information and
targeted advertising, please use the “Do Not Sell or Share My Personal
Information” link on doordash.com or go to
www.doordash.com/consumer/personalize.

Mobile app users: 

 * Open the DoorDash consumer app from your iPhone

 * Tap the account icon at the top right of the screen

 * Under ‘Account Settings’, click ‘Privacy’ 

 * Under ‘Marketing Choices’, click the gray ‘Learn More’ button

 * In the Personalized Ads and Analytics screen, toggle the ‘Ad Personalization’
   button to off

 * Click the ‘X’ close button on the top left of the screen

Example Video

Desktop users: 

 * Make sure you are logged in to your DoorDash account. Scroll to the bottom of
   the DoorDash home site, select the link Do Not Sell My Personal Information
   and follow the instructions on the page. If you change your mind, you can
   opt-in using the same path.



How do I Opt-Out of DoorDash Promotional and Marketing Notifications?
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Mobile app users: 

 * Select Account and scroll down to Account Settings

 * Select Notifications

 * Select the notifications you would like to turn off and slide the toggle to
   turn off, for e.g., select and turn off Store Offers, DoorDash Offers and
   Recommendations.

Example Video

Desktop users:

 * Promotional emails include an opt-out option at the bottom of the email,
   select Unsubscribe.

 * Select to turn off your preferred choices (i.e., DoorDash Offers, Store
   Offers, Recommendations, etc):



How do I Opt-Out of sharing my location?
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Mobile app users: 

 * Open the DoorDash consumer app from your iPhone

 * Tap the account icon at the top right of the screen

 * Under ‘Account Settings’, click ‘Privacy’

 * Under ‘Location Access’, click the arrow ‘>’ next to the current choice

 * You will be taken to the app settings screen for DoorDash. Here, click the
   ‘Location’ button.

 * Select the option to allow location access as desired. You will also have the
   choice to turn off precise location sharing

Example Video
How do I delete my account?
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The right of deletion provides an individual with the opportunity to request the
deletion of their personal information. Although the right of deletion may
differ from jurisdiction to jurisdiction, DoorDash offers this right to all
Consumers and Dashers, in compliance with applicable law and legal obligations.
To exercise this right, please follow the instructions below:

Mobile app users: 

 * Open the DoorDash consumer app from your iPhone

 * Go to your account 

 * Scroll down to ‘Account Settings’, and click ‘Manage Account’ 

 * Under ‘Manage Account’, click the gray ‘Manage Account’ button

 * You may have to complete a 2 step verification process here. This
   verification process protects your privacy and ensures we only honor requests
   from individuals in relation to their own personal information. 

 * Once verified, it should take you to the ‘Manage Account’ page. Here, under
   ‘Account Data’, click ‘Delete Account’.

 * A 2 step verification will be required here to confirm deletion of your
   account.

Example Video

Desktop users: 

 * For DoorDash, you can exercise this right by clicking here.

 * For Caviar, you can exercise this right by clicking here.

For Merchants/Service Providers/Non-Dasher Independent Contractors:

If you are a Merchant, Service Provider Personnel, and/or Non-Dasher Independent
Contractor, please contact us at privacy@doordash.com and (i) provide your first
and last name, business email address, and address of residency; (ii) explain
the nature of your connection to us (e.g., Merchant Personnel, Service Provider
Personnel, Non-Dasher Independent Contractor); (iii) identify the right(s) being
requested; and (iv) in the subject line include “B2B DSR Request”.


DATA PRIVACY FOR DASHERS

We are committed to protecting Dashers’ privacy and provide Dashers with
valuable controls to manage their personal information. Dashers can Opt-Out of
DoorDash Promotional and Marketing Notifications, access their data, and update
their account information using the Dasher mobile application. Our Dasher
Privacy Policy outlines in detail our practices regarding the collection,
protection, use, and disclosure of Dashers’ personal information, and provides
details of how Dashers can exercise their privacy rights.


DATA PRIVACY FOR MERCHANTS

We value Merchants’ privacy and provide certain rights applicable to Merchants.
We provide support to Merchant managing and accessing your Merchant Portal,
visit: DoorDash Merchant Support. If you need support updating the account
settings in the Merchant Portal, please visit: How do I update my account
settings in the Merchant Portal. Visit our General Privacy Policy which explains
in detail what rights are applicable to Merchants. Our Merchants' Terms of
Service, also provide important provisions related to data privacy.




FREQUENTLY ASKED QUESTIONS

How does DoorDash use my personal information?
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DoorDash’s use of your personal information will vary based upon your
relationship with DoorDash (e.g., whether you are a consumer, dasher, merchant,
job applicant, etc.), and your choices and preferences in data usage. In general
terms, we use your personal information to operate and administer our business
and provide you with the products and services you order through our platform;
to enhance our services to you, and maintain our platform; to protect your
security, information, and interests from any type fraudulent activity; to
protect our platform from fraud or violation of our terms of service; to comply
with applicable law; to communicate with you; to provide you a personalized
experience in the app; and to provide meaningful recommendations by way of
marketing and advertising. For more information, please review the applicable
privacy policy:

 * General Privacy Policy

 * Dasher Privacy Policy

 * Applicant Privacy Policy

What categories of personal information does DoorDash collect about you?
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This will vary based upon your relationship with DoorDash (e.g., whether you are
a consumer, dasher, merchant, job applicant, etc.). Some of the categories of
personal information we collect about you include information you provide us
directly, information received from you as part of your communication with us or
Dashers, information collected autonomically (i.e., technical information, usage
information and platform preferences), location information and more. For more
information, please review the applicable privacy policy:

 * General Privacy Policy

 * Dasher Privacy Policy

 * Applicant Privacy Policy 

Does DoorDash use or disclose users’ sensitive personal information?
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We do not use or disclose your sensitive data or sensitive personal information
for purposes other than to perform the services reasonably expected by an
average consumer, for security and legal reasons, with your consent, and/or for
other purposes permitted by applicable law.

What can Dashers see about me?
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Dashers can only see information related to the order they are delivering, they
do not have access to consumers’ personal information, except for what is
necessary for them to fulfill the delivery (i.e., the address for the delivery,
first name and last initial to confirm identity while dropping off, and any
delivery instructions).


Does DoorDash share personal information of registered users with third parties?
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Yes, but we only share your personal information with third parties for storage
and processing, fraud prevention and to meet our legal obligations.

What is the difference between DoorDash marketing and ads managed through third
party processes? How can I unsubscribe from Ads?
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DoorDash may engage in marketing activities through channels or mechanisms
managed by DoorDash (e.g., sending marketing communications through email, push
notification, etc.) and by delivering tailored advertising on DoorDash’s
platforms. DoorDash may also engage third-parties to deliver both tailored and
non-tailored advertising on such third-party platforms. Users of mobile devices
who do not want to receive interest-based advertising may opt-out in several
ways.

Learn more about your choices for mobile devices by visiting
https://youradchoices.com/appchoices.

What is the difference between deleting and deactivating my account?
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When you deactivate your account, the account and information associated with it
will be available if you return at a future time. Deactivating your account does
not delete it.

Deleting your account is a permanent option, because you are permanently closing
it and all information associated with your account will be deleted or
de-identified.

What happens to the ID images I provide to my Dasher for alcohol orders?
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We store and process ID images related to alcohol delivery similarly to any
other age-restricted product such as tobacco. We may retain your ID information
for up to 3 years, or as otherwise required by applicable laws. We collect and
retain this information for purposes of fraud prevention and to demonstrate our
legal and regulatory compliance. We may share this information with third
parties located in the United States, for storage and processing. We will not
sell this information or use it for other commercial purposes. For more
information, visit the DoorDash General Privacy Policy.

How do I delete and access my data as an unregistered user?
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An unregistered user may get connected to DoorDash in many ways (i.e., by
becoming the emergency contact for a Dasher, opting in to receive DoorDash’s
marketing, receiving a DoorDash gift card, etc.) An unregistered user is an
individual who is associated with DoorDash in various ways (including opting-in
to receive marketing about DoorDash’s promotional offers, receiving a DoorDash
gift card, etc.). If you are an unregistered user of our services, please
contact us at privacy@doordash.com and (i) provide your first and last name,
email address and address of residency; (ii) identify the right(s) being
exercised; and (iii) in the subject line include “Non-User DSR Request”.

Does DoorDash disclose users’ data to law enforcement authorities?
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Yes, if required by law, DoorDash may have to disclose or preserve your personal
information in order to comply with any applicable law, legal process, or other
regulatory and governmental request.

Where can I find out more about collection and usage of Job Applicant or Former
Employee personal information?
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Visit our Applicant Privacy Notice to learn about our practices regarding the
collection, protection, use, and disclosure of DoorDash Job Applicant and Former
Employee personal information.


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