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PRIVACY

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MU PRIVACY POLICY

Manchester United takes your privacy very seriously and is committed to
protecting your personal information. This privacy policy sets out the way in
which any personal information you provide to us, or which we obtain about you
from third parties, is used and kept secure by Manchester United. It applies
whenever we collect your personal data (including when you use our website or
other digital platforms), so please read it carefully.

Please note that this privacy policy also forms part of our digital terms of
use, which you can read here.

About us

Manchester United is a group of companies which includes Manchester United
Football Club Limited and various other entities (together “Manchester United”,
"MU", the “MU Group”, "we" and "us"). For a full and up-to-date list of entities
in the MU Group please click here.  This privacy policy applies to all companies
within the MU Group from time to time.

About this privacy policy

This privacy policy explains what information we may collect about you, how we
may use it, and the steps we take to ensure that it is kept secure. We also
explain your rights in respect of your personal data.

Please note that our website and our other digital platforms may contain links
to third party websites / digital platforms which are provided for your
convenience. We are only responsible for the privacy practices and security of
our own website / digital platforms. We recommend that you check the privacy and
security policies and procedures of each and every other website / digital
platform that you visit.


How to contact us about your personal data or this privacy policy

If you have any questions about this privacy policy or about your personal data,
please email us at privacy@manutd.co.uk or write to us at the following address:

Data Protection Officer
Manchester United Football Club Limited
Sir Matt Busby Way
Old Trafford
Manchester
M16 0RA

Information we collect and what we use it for

All personal information that we collect about you will be recorded, used, and
protected by us in accordance with applicable data protection legislation and
this privacy policy. We may supplement the information that you provide with
other information that we obtain from our dealings with you or which we receive
from other organisations, for example, our sponsors and partners.

In broad terms, we use your data for the following purposes:



 * to administer and provide products and services you purchase, request or have
   expressed an interest in
 * to enable us to administer any competitions or other offers/promotions which
   you enter into
 * for fraud screening and prevention purposes
 * for crime prevention and detection purposes
 * for safety and security purposes, including the safety and security of our
   players, staff and supporters on match days
 * for marketing purposes (with your consent)
 * for record keeping purposes
 * to carry out market research so that we can improve the products and services
   we offer
 * to create an individual profile for you so that we can understand and respect
   your preferences
 * to track, personalise and improve your experience on our digital platforms
 * if you apply for a job with us, to process your job application

 

When we provide you with products or services we may collect and store any
personal information that you provide to us. We may, for example, keep a secure
record of your name, address, date of birth (if necessary), delivery address,
email address, telephone number and payment card details. We may also record
details of any disability or health needs you may have at the time of booking an
event or service which will take place at the stadium or any of our other
premises to help to ensure your comfort and safety.

When you sign up with us for an online account, register to receive marketing
communications from us (and/or our sponsors and partners), enter one of our
competitions, fill in one of our forms (whether online or offline) or otherwise
expressly provide us with your personal information, we will collect and
securely store any personal information that you provide to us (which may
include name, address, email address, date of birth and mobile telephone number)
and may use it to personalise and improve your experience on our digital
platforms, provide products and services you request from us (including
personalisation of those products or services), and carry out profiling and
market research.

When you interact with our website or other digital platforms, we may also
automatically collect the following information about your visit.  This is
primarily to help us better understand how our supporters use our digital
platforms to enable us create better content and more relevant communications:



 * how you have reached our digital platform and the internet protocol (IP)
   address you have used
 * your browser type, versions and plug-ins, and your operating system
 * your journey through our digital platform, including which links you click on
   and any searches you made, how long you stayed on a page, and other page
   interaction information
 * which videos you have watched and for how long
 * what content you like or share
 * which adverts you saw and responded to
 * which pop up or push messages you might have seen and responded to
 * your subscription status
 * information collected in any forms you complete

 

We may also infer your country of location from the IP address you have used to
access our digital platforms and we may analyse which marketing activity led to
your taking specific action on our digital platforms (e.g. downloading the
official app).

If you apply for a job with us, we will use the personal information that your
provide to process your application, to communicate with you regarding your
application and to assess your suitability for the role.  If you have any
questions regarding the use, storage and retention of your personal information
in relation to a job that you have applied for then, in addition to contacting
the Data Protection Officer (details above), you can also contact Group HR at
hr@manutd.co.uk.

We may also participate in ‘Audience’ services across all social media channels
upon which Manchester United has a presence to display personalised
advertisements when you visit these social media platforms.  An example of these
services is Facebook's ‘Custom Audience’ service. They work by converting your
email address (or other personal data such as name, address, date of birth,
mobile number and/or geographical location) to a unique number that the social
media platform uses to match to unique numbers that the social media platform
generates from email addresses of its users.  Where we use such social media
advertising services, we will only include you if you have consented to receive
marketing from us.  If you have given us your consent, you can change your mind
at any time by sending an email to privacy@manutd.co.uk (or by adjusting your
preferences in the online preference centre).

Where you choose to use our customer services screen share to allow our customer
services advisor remote access to your MU web page, the session may be recorded
for training, monitoring and quality control purposes. Card payment details will
not be recorded.

Disclosure of your information

In order to provide our products and services to you or to otherwise fulfil
contractual arrangements that we have with you, we may need to appoint other
organisations to carry out some of the data processing activities on our behalf.
These may include, for example, payment processing organisations, delivery
organisations, fraud prevention and screening and credit risk management
companies, and mailing houses.

We may share your data with advertising networks and/or social media platforms
for the purposes of selecting and serving relevant adverts to you via those
networks/platforms (including to serve relevant adverts to you when you visit
our own digital platforms), and to search engine and analytics providers.

We may share your data with third parties (a) if we are under a legal or
regulatory duty to do so, (b) if it is necessary to do so to enforce our terms
of use, terms and conditions of sale or other contractual rights, (c) to
lawfully assist the police or security services with the prevention and
detection of crime or terrorist activity, (d) where such disclosure is necessary
for the legitimate interest of protecting the safety or security of any persons
(including without limitation the safety and security of our players, staff,
home supporters and visiting supporters on a match day), (e) where such
disclosure is necessary for the legitimate interest of investigating breaches of
our ticketing terms and conditions and/or ground regulations (this may include,
without limitation, investigation of behaviour which is liable to attract a
sanction under our sanctioning policy) (f) where such disclosure is necessary to
provide or fulfil a product or service you have ordered, and (g) otherwise as
permitted under applicable law.  We may also from time to time receive data from
organisations such as the police, the Premier League and other clubs for
purposes (c), (d), (e) and (f) above.

We may share your data with our carefully selected sponsors and partners (as may
change from time to time) but we will only do this if you have consented to
receive marketing relating to our sponsors and partners or if one of the
conditions in the paragraph above applies.

Some of the organisations to which we may disclose your personal information are
situated outside of the United Kingdom and European Union in countries which may
not have laws that protect privacy rights as extensively as in the United
Kingdom. If we do transfer your personal information to other territories, we
will take proper steps to ensure that your information is protected in
accordance with this privacy policy.

In all instances where we disclose your information to third parties, we will
ensure that your information is appropriately protected.

Cookies

In common with many other website operators, we use standard technology called
'cookies' on our website. Cookies are small pieces of information that are
stored by your browser on your computer's hard drive and they are used to record
how you navigate this website on each visit.

For further, more detailed information on how we use cookies, please refer to
our Cookie Policy which you can read here.

Security of information

We take the security of your personal information extremely seriously. When you
submit your credit card details to us, we use industry standard Secure Sockets
Layer (SSL) encryption technology to guard your information. In addition, we
have security procedures in place to protect our paper based systems and
computerised databases from loss and misuse, and only allow access to them when
it is absolutely necessary to do so, and then under strict guidelines as to what
use may be made of the personal information contained within them.

Where a password is required to access certain areas of our digital platforms,
you are responsible for keeping your password secure and confidential.  Please
do not share or disclose your password to any other person.

Telephone calls and CCTV

We may monitor or record telephone calls for security purposes and to improve
the quality of services that we provide to you.

Please note that for your safety and security, and for the prevention and
detection of crime, CCTV is in operation in all of our premises which are open
to the public.

There is signage in and around all sites which operate CCTV.

If you are under 16

If you are under 16 and register for restricted areas of our digital platforms,
we will collect your date of birth and retain that with your name and other
details you may provide. This is so we can ensure we treat you in an age
appropriate way in line with this policy.

For so long as you are under 16 we will not send you any marketing
communications, allow you to access any of our digital platform message boards,
or share your details with our MU commercial partners.  However, if you have
signed up to receive a product or service we may contact you about this.

Ages 13-15

If you are aged 13-15, you must first tell your parent or legal guardian that
you wish to register on our digital platforms and get their consent. You must
make sure that your parent or legal guardian knows and agrees each time before
you:



 * email us, or ask us to email anything to you;
 * send any information to us;
 * enter any competition or game that requires information about you or offers a
   prize;
 * purchase an official membership; or
 * offer or agree to buy anything online.




If you are the parent or legal guardian of a user of our digital platforms who
is aged 13 to 15 we do not seek your direct consent to their registration, but
we expect them to inform you and get your agreement in advance before they
register and before each time they do any of the activities listed above.

Aged under 13

If you are under 13, you may only use the restricted areas of our digital
platforms if your parent or legal guardian has first told us that you are
allowed to do so.

If you are under 13 and wish to register, you must truthfully tell us your name,
email address, country and date of birth.  Our system will then ask you for the
name and email address of your parent or legal guardian. We will send them an
email so they are aware of your request and will ask them for their consent and
to confirm they have authority to give that consent. We need their consent or
refusal within 7 days, or else we will assume consent is not granted. Their
consent can be withdrawn at any stage.

Even if your parent or legal guardian gives their consent to your registration,
if you are under 13 we still expect you to tell them and get their agreement in
advance each time before you:

 

 * email us, or ask us to email anything to you;
 * send any information to us;
 * enter any competition or game that requires information about you or offers a
   prize;
 * purchase an official membership; or
 * offer or agree to buy anything online.


If you are the parent or legal guardian of a user of our digital platforms who
is under 13, they can access and use unrestricted areas but we will need your
direct consent if they wish to gain access to restricted areas. If a user enters
a date of birth which indicates they are under 13 when they try to register, our
system will request them to provide us with your name and email address so that
we can contact you to get your consent. The registration process cannot proceed
without this. If we do not hear from you within 7 days, we will assume consent
is refused. If you consent, we will complete the registration process. Whether
you refuse or provide consent, we will update the child by email.

More about your information - your rights

You may correct or update your personal information at any time by emailing us
at privacy@manutd.co.uk or by changing your profile on our website. Please
include your name, address, date of birth and email address when you contact us
as this helps us to ensure that we accept amendments only from the correct
person. We encourage you to promptly update your personal information if it
changes.

We will securely retain your information for as long as is reasonably necessary
and in accordance with applicable law.  If you wish to submit a request that
your data be deleted, please write to us at the above address.  You have the
right to receive a copy of the personal information that we hold about you.
Please write to us at the address above if you wish to exercise this right.

If you have subscribed to receive marketing communications, you can unsubscribe
at any time by sending an email to privacy@manutd.co.uk (or by changing your
preferences in your online preference centre).

Changes to this privacy policy

We aim to meet high standards and so our policies and procedures are constantly
under review. From time to time we may change this privacy policy. Accordingly
we recommend that you check this page periodically in order to review the latest
version.

Where to make a complaint

If you have a complaint regarding any aspect of your personal data or this
privacy policy, please write to us at the above address. If you are still not
satisfied with the outcome of your complaint, you may write to the Information
Commissioner’s Office at the following address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can also contact the Information Commissioner’s Office using their online
form: https://ico.org.uk/global/contact-us/email/

(version:10 August 2020)



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