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  <a class="submit"><span>Get Pricing Now</span></a>
  <div class="gdpr-concent"> By submitting this form you agree to receive relevant marketing material from SysAid, subject to our <a target="blank" href="/privacy">Privacy Policy</a>. </div>
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Home Privacy Policy

SYSAID PRIVACY POLICY

LAST UPDATE: JUNE 26, 2024

Privacy Policy

SysAid Technologies Ltd. (”SysAid”), as owner of the website acting under the
domain name Sysaid.com (the “Website”), under which You can register and receive
Our Services and/or get a License to use our Software, respects and protects the
privacy of the individuals that use our Services or get a license to our
Software. This privacy policy statement (“Privacy Policy”) explains which
information we collect/may collect, and how we use it. This Privacy Policy is an
integral part of your License Agreement (the “Agreement”). Some of the terms
hereunder may not apply to You if you are not using our Services but rather got
a license to use Our Software products only. Capitalized terms used in this
Privacy Policy shall have the meaning ascribed to them in the Agreement, unless
specifically provided otherwise, hereunder.

Personal Information
Personal information is information such as your name or mailing address, admin
details, phone number, or other information that you choose to provide us with
and that can be used to uniquely identify you. In order to get the
Services/Software and/or receive newsletters or commercial offers, You must
provide personal information. All your personal information, including, but not
limited to, your name, address, telephone number, and email address, admin
details, is held in strict confidence. This information is collected for the
primary purpose of enabling you to receive the Services requested by you, but
may also be used, from time to time, to provide you with newsletters or
commercial offers. SysAid does not sell personal information in a form that can
identify you with any other party.

The Database
The information you provide when registering to the Services/Software download
will be stored in SysAid`s database. You are not required by law to provide the
information but without providing the same you will not be able to use such
Services.

Data Protection
SysAid commits to conforming to information security best practices. In line
with GDPR, appropriate measures are assessed in terms of a variety of factors
including the sensitivity of the data, the risks to individuals associated with
any security breach, state of the art technologies, and the nature of the
processing. These measures include data anonymization in problem
investigation/resolution and encryption. Regular testing of the effectiveness of
all security measures is a continuous process. For a description of our data
storage, backup and security policies, please see
(https://cdn.sysaid.com/support/sysaid-documentation#data-storage-and-security).

Information Collection and Use Practices
Please note that our Service collects information and cookies about your
activity in both anonymous and personally identifiable forms. We use information
about your way of activity on this Service to improve SysAid products and
services; and we may share with You and/or our partners aggregated and
non-personally identifiable information regarding the way You and/or our users
use the Service, including, our users’ performance metrics, as extracted from
users’ dashboard. You hereby irrevocably waive any claim with regard to SysAid
collecting the information mentioned above. You understand and acknowledge that
in the course of its normal and routine operation, the Main System/Software
and/or Agent corresponds with Your End Points and regularly sends SysAid
non-personal information, that enables SysAid to properly provide or advise you
with regard to relevant notifications made by SysAid and tailored
recommendations and best practices, helping You to maximize the value from our
Services and Your experience. For the purpose of this section, non-personal
information shall mean any information that cannot be directly associated with a
specific person or entity.

Collection of Information for Use through Google Analytics
Note that we use Google Analytics to aggregate and analyze both personal and
non-personal data about You, where non-personal data may include your behavior
in our site and personal data may include such information detailed under
“Personal Information” above (together – “Your Data”). You may request us to
stop using Google Analytics with respect to Your Data at any time by sending an
email to dpo@sysaid.com, and we will comply as soon as practicable.

Cookies
Cookies help us make sure that You receive the information relevant to choices
You make while visiting our web site, and to pre – fill forms which are relevant
to You. We don’t sell the information collected by cookies. We may disclose the
information collected by cookies to the Third Parties mentioned in this Privacy
Policy (such as Google Analytics) for the purpose set out above.

If You don’t want to receive cookies, You can modify your browser so that it
notifies You when cookies are sent to it or you can refuse cookies altogether.
You can also delete cookies that have already been set. If You wish to restrict
or block web browser cookies which are set on Your device then You can do this
through Your browser settings. Alternatively, You may wish to visit
www.aboutcookies.org, which contains comprehensive information on how to do this
on a wide variety of desktop browsers.

Advertisements and Offers
During the use of the Service/Software, you may be presented with: advertising,
marketing offers, and other promotional information from SysAid, other users of
the Service or by third parties. Such offers may also be made available to You
by SysAid via email communication. In order to send you such advertisements and
offers, we will use your email address and/or your admin details.

Email Communication
Please note that during the registration with the Services/Software you are
requested to provide a valid email address in order to enable the registration
process, to enable the SysAid team to provide you with email support and in
order to allow SysAid to contact you, from time to time, via email
communication, with news and updates about services, products and offers. If you
wish, at any time, to remove your email address from any of the above mentioned
email mailing lists and stop receiving future email communications from Us,
other than the emails directly related to the Service functionality/Software,
you may unsubscribe by an email to: unsubscribe@sysaid.com. For your
convenience, email communications from Us contain instructions regarding how to
unsubscribe from Our email mailing lists.

The Right to Examine Information
Under the Protection of Privacy Law, 5741-1981, any individual is entitled,
whether himself/herself or through a proxy so authorized in writing on his/her
behalf or through his/her legal guardian, to access personally identifiable
information (“PII”) pertaining to him/her that is contained in the database. Any
person, who examines such PII and finds it to be inaccurate, incomplete,
unclear, or not updated, may contact the owner of the data base with a request
to correct, amend or delete the PII. Should the owner of the data base refuse to
comply with such a request, he/she must inform the applicant of such refusal in
the manner determined in the regulations. Any refusal on the part of the owner
of the data base to permit access or comply with a request to amend or delete
information may be appealed by the applicant in a magistrate’s court as
determined in the regulations.

You may also object to further processing of the PII we hold about you or
request that we suspend further processing of such PII. You may also withdraw
your consent to this Privacy Policy and our processing of your PII at any time
noting that such withdrawal will not affect the lawfulness of the processing
prior to the withdrawal of your consent. Please note that any objection,
suspension or withdrawal of your consent to our processing of PII may affect our
ability to continue to provide you with the Software and or Services of the Main
System (or of any part thereof) or address your questions, requests or
complaints.

Moreover, should the information contained in SysAid’s data base be used for
purposes of personally soliciting you, based on your affiliation to any
population group as determined according to one or more attributes of people
whose names are included in the data base (“solicitation for commercial
purposes”) – then you are entitled under the Protection of Privacy Law,
5741-1981 to submit a written request that such information pertaining to you be
deleted from the data base. SysAid shall in such case delete any information
that is required only for solicitation for commercial purposes as stated above,
though such deletion may also result in your inability to use Our Services. Any
information required by SysAid for conducting its business – including
documentation of commercial and other activities performed by You as part of the
Services – shall continue to be legally stored by SysAid (if it chooses to do
so), but no further use shall be made of such information for purposes of
personally soliciting you. If within 30 days you do not receive notification
that the information that SysAid was requested to delete was in fact deleted,
according to the provisions of this paragraph, you are entitled to apply to a
magistrate’s court in the manner determined in the regulations and as authorized
by law, in order that the court may instruct SysAid to take the required action
as stated.

Sharing Your Personal Information

Sysaid shares your personal information in the following ways: (i) With our
business partners with whom we jointly offer products or services; (ii) We may
also share personal information with our affiliated companies; (iii) To the
extent necessary, with regulators, courts or competent authorities, to comply
with applicable laws, regulations and rules (including, without limitation,
federal, state or local laws), and requests of law enforcement, regulatory and
other governmental agencies or if required to do so by court order; (iv) If, in
the future, we sell or transfer, or we consider selling or transferring, some or
all of our business, shares or assets to a third party, we will disclose your
personal information to such third party (whether actual or potential) in
connection with the foregoing events; (v) In the event that we are acquired by,
or merged with, a third party entity, or in the event of bankruptcy or a
comparable event, we reserve the right to transfer, disclose or assign your
personal information in connection with the foregoing events, including, in
connection with, or during negotiations of, any merger, sale of company assets,
consolidation or restructuring, financing, or acquisition of all or a portion of
our business by or to another company; and/or (vi) Where you have provided your
consent to us sharing or transferring your personal information (e.g., where you
provide us with marketing consents or opt-in to optional additional services or
functionality).

Applicable Privacy and Data Protection Laws
The privacy protection and data protection under the Agreement (whether related
to the Services or the Software) shall be in accordance with the laws of the
State of Israel. Users from other jurisdictions, which jurisdictions might have
in place, or legislate in the future, any rules and regulations more
restrictive, or differently applied, from those applicable under the laws of the
State of Israel, shall be aware of such differences, if any. Please feel free to
send us any questions you may have regarding this statement.

How to contact Us
If you have any concerns or questions with respect to any matter covered by this
Privacy Policy, you may contact us by email at: dpo@sysaid.com

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