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Text Content

   
 * Careers
   Careers at SitelWork from Home
   
   North AmericaLatin AmericaEuropeAsia Pacific
   
 * In your language
   Sitel® Brazil (Português)Sitel® France (Français)Sitel® Germany
   (Deutsch)Sitel® Spain (Español)Sitel® UK (English)
   
 * Contact

 * What We Do
   Transform Your CX with Sitel Group®
   It’s time to lead the disruption. Empower your CX strategy with digital-first
   solutions powered by the human touch.
   Learn more
    * EXP+™
      Experience more with EXP+™ and elevate your customers’ brand experience
      with end-to-end CX solutions tailored to your unique business needs.
    * CX Consulting
      CX transformation is a journey and no two organizations take the same
      route to achieve success. Our approach to CX consulting maps a clear path
      for your business.
    * Work from Anywhere
      Be ready to scale and adapt with access to the best CX talent. Connect
      your brand to a flexible delivery model built for the future of work.
    * Sitel® MAX
      With Sitel® MAX, we engage and innovate together. With our people-centric
      and business-wide methodology we’re transforming the associate experience.

 * Approach
   Approach
   
   Learn more
    * Create a Consistent Brand Experience
    * Manage Data Security and Compliance
    * Drive Efficiency in Contact Resolution
    * Train and Upskill Staff
    * Uncover What Your Customers Want
    * Measure and Manage Your Contact Center Work

 * Products & Services
    * CX Learning
      * Learning Strategy
      * Learning Needs Analysis
      * Learning Ecosystem Design
      * Learning as a Service
      * Custom Blended & Digital Learning
      * CX Learning Catalog
      * Learning Technologies
      * Learning Experience Platform
      * Chat Simulator
    * CX Technology
      * Team Collaboration Tools
      * Virtual Communication Platform
      * Associate Performance Management
      * Omnichannel Hub
      * Unified Agent Desktop
      * Conversational Messaging
      * Case Management & Orchestration
      * Omnichannel Telephony Platform
      * Self-Service Solutions
      * Intelligent Automations
      * Visual IVR
      * Digital Assistant
      * Decisioning & RPA
    * CX Operations
      * CX Solutions
      * Customer Care
      * Sitel at Home™
      * Multilingual Customer Support
      * Sales & Retention
      * Sitel Tech Support as a Service™
      * First Party Collections
      * Back Office Support
      * Trust and Safety
      * Social Media & Communities Management
      * Chat & Messaging Services
      * Security & Fraud Detection
      * Customer Authentication
      * Secure Credit Card Processing
    * CX Analytics
      * Customer Insights
      * Customer Churn Analytics
      * Voice of the Customer
      * Next Best Action for Increased Sales
      * Interaction Analytics
      * Performance Analytics
      * Real-Time Agent Assistant
      * Clickstream Analytics
      * Quality Assurance Automation
      * Predictive Analytics
      * Social Fraud Engineering
    * CX Digital
      * Content Strategy
      * Self-Service Content
      * Knowledge Management
      * Social Engagement
      * Social Room
      * Social Intelligence
      * Boost Your Social
      * Conversational AI
      * Callbot
      * Automated Image Analysis
      * Digital Agent
      * Boost Your Bot

 * Industries
   Industries
   Your industry is our expertise.
   Learn more
    * Banking & Financial Services
    * Government
    * Healthcare
    * Insurance
    * Manufacturing
    * Media & Entertainment
    * Retail
    * Technology
    * Telecoms
    * Travel & Hospitality
    * Utilities

 * Insights
   Insights
   Stay on top of CX-related news, blogs, white papers, client stories – and
   more.
   Learn more
   
 * Company
   Company
   As a global leader in CX management, we deliver more than 8 million
   experiences every day.
   Learn more
    * Our Mission
    * Our Values
    * Operational Excellence
    * Empowered Voices
    * Customer Testimonials
    * Call Center Security and Risk Management
    * Corporate Social Responsibility
    * Diversity and Inclusion
    * Facts and Figures
    * Locations
    * People Leading our Teams
    * Recognition and Awards

   
 * Careers
    * Career at Sitel
    * Work from Home
    * Find Jobs
    * Jobs near you
      * North America
      * Latin America
      * Europe
      * Asia Pacific

   
 * Websites
    * Sitel® Brazil (Português)
    * Sitel® France (Français)
    * Sitel® Germany (Deutsch)
    * Sitel® Spain (Español)
    * Sitel® UK (English)

 * Search Close search
   





TRANSFORM YOUR CUSTOMER EXPERIENCE WITH EVERY CONVERSATION

Each interaction is a chance to build deeper brand loyalty with your customers.
Exceed expectations with EXP+™ — offering connected CX solutions designed to
drive value across every conversation.

Learn more


CASE STUDIES

Across all business sectors from banking and financial services to travel and
hospitality, we partner with our clients to overcome their unique customer
experience challenges and help them realize tangible results.
Case Studies
Client story

HOW ZENNI® DELIVERS BEST-IN-CLASS SELF-SERVICE CARE

Client story

ACCOR INCREASES RESERVATION SALES BY 50%

Client story

TRIBUNE PUBLISHING REDUCES OPERATING COSTS WHILE BOOSTING SUBSCRIBER RETENTION

Client story

STRATEGIC FOCUS AND PLANNING LEAD TO CONTINUOUS OUTPERFORMANCE OF CLIENT’S
CAPTIVE CENTER COLLECTIONS METRICS

Client story

DELIVERING EXCEPTIONAL CX PROGRAMS TO BUILD CUSTOMER LOYALTY AND MEET
SEASONALITY

Client story

SEAMLESS TRANSITION TO WORK AT HOME ENVIRONMENT DELIVERS ON BCP NEEDS AND HIGH
EMPLOYEE SATISFACTION

EXP+™ from Sitel Group® is a flexible solution with complete cloud capability,
designed to simplify the delivery of end-to-end customer experience (CX)
services, while boosting efficiency, effectiveness and customer satisfaction.

Discover Exp+

CX LEARNING

Unlock the power of your people to deliver superior CX.

Learn more

CX TECHNOLOGY

Transform with best-in-class CX technologies.

Learn more

CX OPERATIONS

Build brand loyalty through human connection.

Learn more

CX ANALYTICS

Discover insights from across your data sources.

Learn more

CX DIGITAL

Accelerate with leading-edge AI-enabled digital experiences.

Learn more


REAL-WORLD INSIGHT

Get the latest business news, research and consumer trends, plus thought
leadership and in-depth analysis of individual industry sectors and business
challenges.
All articles
News June 3, 2022


SITEL GROUP® EARNS FROST & SULLIVAN’S 2022 LATIN AMERICAN COMPETITIVE STRATEGY
LEADER AWARD

The global provider is recognized for its strong overall performance in the CX
outsourcing services industry
Blog


CONNECTING YOUR BRAND PROMISE TO CUSTOMER EXPERIENCE

News May 25, 2022


BRIAN JOHNSON JOINS SITEL GROUP® AS CEO – AMERICAS

Phil Niccolls
SVP, Shared Services

Tribune Publishing

“To me, it is a win-win relationship. By partnering with Sitel Group® I gave up
nothing yet gained more.”

Read More

Graeme Matheson
Planning & Performance Lead

John Lewis

“We recognize that if we want great experiences for our customers, we must
partner with a business that, yes, has cost-effective solutions, but at the
heart of the business is the desire to deliver great customer experiences.”

Read More

Saqr Fassi Fehri
Global Vice President, Guest Engagement, Care and Contact Centers

Accor

“We selected Sitel Group® because they share our vision and understand how to
connect experiences with our guests, our partners and the communities we serve.”

Read More

Phil Niccolls
SVP, Shared Services

Tribune Publishing

“To me, it is a win-win relationship. By partnering with Sitel Group® I gave up
nothing yet gained more.”

Read More

Graeme Matheson
Planning & Performance Lead

John Lewis

“We recognize that if we want great experiences for our customers, we must
partner with a business that, yes, has cost-effective solutions, but at the
heart of the business is the desire to deliver great customer experiences.”

Read More

Saqr Fassi Fehri
Global Vice President, Guest Engagement, Care and Contact Centers

Accor

“We selected Sitel Group® because they share our vision and understand how to
connect experiences with our guests, our partners and the communities we serve.”

Read More

Phil Niccolls
SVP, Shared Services

Tribune Publishing

“To me, it is a win-win relationship. By partnering with Sitel Group® I gave up
nothing yet gained more.”

Read More

Graeme Matheson
Planning & Performance Lead

John Lewis

“We recognize that if we want great experiences for our customers, we must
partner with a business that, yes, has cost-effective solutions, but at the
heart of the business is the desire to deliver great customer experiences.”

Read More


OUR MISSION

We believe every organization can build stronger brand engagement and drive
long-term business growth by unlocking the power of customer experience (CX).
Our mission is to empower brands to build stronger relationships with their
customers by creating meaningful connections that boost brand value.


A GLOBAL NETWORK OF PEOPLE, DATA AND TECHNOLOGY WORKING TOGETHER TO DELIVER
AMAZING CUSTOMER EXPERIENCES

40

Countries Globally

160,000+

Associates

65%

People Working from Home

700+

Customer Brands


WORLDWIDE LOCATIONS ENABLING 8+ MILLION CUSTOMER INTERACTIONS PER DAY

With 160,000+ people working across the globe — at home, in-center or within a
MAXhub hybrid-model — Sitel Group is ready to support your brand’s CX strategy
with our Work from Anywhere approach. Across all channels, we seamlessly and
securely connect brands with their customers 8+ million times per day in 50+
languages.

Our global footprint makes us one of the few true global players that can drive
our customers’ digital customer experience strategies forward.

About Us
Left-click: rotate, Mouse-wheel/middle-click: zoom, Right-click: pan


 * Our Mission
 * Exp+ Platform
 * Industries
 * Insights
 * Glossary
 * About Sitel Group
 * Sitel Group Offers

 * Let’s Talk
    * Sales & Partnership
    * Media Relations
    * Careers

 * Career at Sitel
    * Work from Home
    * Find Jobs

local websites
Sitel® Brazil (Português) Sitel® France (Français) Sitel® Germany (Deutsch)
Sitel® Spain (Español) Sitel® UK (English)
local websites
 * Sitel® Brazil (Português)
 * Sitel® France (Français)
 * Sitel® Germany (Deutsch)
 * Sitel® Spain (Español)
 * Sitel® UK (English)

follow the leader

 * Manage Your Cookie Preferences
 * Legal Notice
 * Cookie Policy
 * © 2022 Sitel Group

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