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The Next Big Zendesk AI Drop. Join us for our virtual product reveal on October
4.

Register now
Contact us

PRODUCTS

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine PlatformFast, open, and flexibleMarketplaceApps,
integrations, and partners

PRICING

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution

SOLUTIONS

EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsGet off on the right footEmployee experienceTreat employees
like customersIndustriesMeet your market’s needsConversational CRMCreate lasting
customer relationships

DEMO

RESOURCES

BlogGuides, reports, and best practicesEvents and webinarsLearn from wherever
you areTraining and certificationLearn how to use Zendesk and prove your
expertiseCommunityConnect, learn, and engage with Zendesk usersProfessional
servicesGet hands-on help, dedicated support or expert guidanceWhat’s New with
ZendeskCheck out recent product updatesAPI & DevelopersInfo for building things
with ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee
what success with Zendesk looks likeNewsroomCompany news and announcementsTrust
and securityYour business is protected with Zendesk

COMPANY

About usNewsroomEventsCareersDiversity & InclusionAccessibility
PlanSustainabilityZendesk FoundationLegal

LANGUAGE

English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Free trialFree trialSign in
Sign in
Product support
Company
About usNewsroomEventsCareersDiversity & InclusionAccessibility
PlanSustainabilityZendesk FoundationLegal
Contact us
English (US)
English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Products
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine PlatformFast, open, and flexibleMarketplaceApps,
integrations, and partners
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions
EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsGet off on the right footEmployee experienceTreat employees
like customersIndustriesMeet your market’s needsConversational CRMCreate lasting
customer relationships
Demo
Resources
BlogGuides, reports, and best practicesEvents and webinarsLearn from wherever
you areTraining and certificationLearn how to use Zendesk and prove your
expertiseCommunityConnect, learn, and engage with Zendesk usersProfessional
servicesGet hands-on help, dedicated support or expert guidanceWhat’s New with
ZendeskCheck out recent product updatesAPI & DevelopersInfo for building things
with ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee
what success with Zendesk looks likeNewsroomCompany news and announcementsTrust
and securityYour business is protected with Zendesk
Free trialFree trial


UNLOCK THE POWER OF CUSTOMER EXPERIENCES

Build lasting relationships with our complete customer service solution.

Start your free trialStart your free trialView demoView demo


#1 in Digital Customer Service use case by


THE NEXT BIG
ZENDESK AI DROP

The Next Big Zendesk Al Drop is coming in hot. Join our virtual product reveal
on October 4.

Register nowRegister now

THE SHOW STARTS IN

19days16hours58mins36secs


TAKE A QUICK TOUR

Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to provide exceptional support.

SEE ZENDESK IN ACTION

Let's see how a furniture store provides great customer support with Zendesk.

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ZENDESK FOR SERVICE




PERFECT THE CUSTOMER EXPERIENCE

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services



> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”

Addie Wallace

Senior Director of Brand Marketing



> “Zendesk’s integration capabilities, flexibility, and feature depth allow me
> to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support



> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations



> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services



> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”

Addie Wallace

Senior Director of Brand Marketing



> “Zendesk’s integration capabilities, flexibility, and feature depth allow me
> to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support



> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations



> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services



Personalize all conversationsAnticipate requests with AIAdapt to changing
needsMake good decisions with data
Start your free trialStart your free trial


TAKE YOUR SUPPORT PERSONALLY

For long-term loyalty, every customer should feel like your only one. Zendesk
for Service offers the support features you need to keep customers coming back.

Explore all featuresExplore all features


RESOURCES



Featured Product


A POWERFUL, FLEXIBLE PLATFORM

Whether you bring your own code or configure in a few clicks, Zendesk is easily
modified to meet your unique business needs.

Report

CX TRENDS 2023

Immersive CX is the future of successful businesses.

Guide • 1 min read

ZENDESK AI: THE SERVICE SUPERPOWER

Find out how AI can lighten your team’s load.

Article • 16 min read

WHAT IS CUSTOMER SUPPORT?

Decode the term, and get 10 tips for improvement.


EXCEED EVERY CUSTOMER EXPECTATION

Free trialFree trialGet a demoGet a demo


RETURN ON INVESTMENT




MAXIMIZE YOUR ROI

You’ll save time and money with Zendesk. Don’t take it from us; take it from
Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on
investment over three years.

Read the full report


 * IMPROVE TIME TO VALUE
   
   Zendesk works out of the box. Solve customer problems right away, rather than
   configuring complex software.


 * REDUCE EFFORT PER TICKET
   
   Self-service and automation deflect up to 15% of agent contacts. Resolve
   remaining tickets faster with rich customer insights.


 * KEEP COSTS LOW
   
   You don’t need a developer army to start using Zendesk, or an influx of
   agents to keep using it. Efficiency and automation are baked in.


286%

Average ROI

Customers achieved over three years


$20

Million

Net present value customers reached over three years


2

Months

Time it took for customers to receive payback

Find out whyFind out why


JOIN THE BEST


POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES

Start your free trialStart your free trialView demoView demo


PRODUCTS

 * Zendesk for Service  

 * Zendesk for Sales  

 * Integrations  

 * Product updates  

 * System status  

 * Sign in  

 * Zendesk for Enterprise  

 * Zendesk for Small Business  

 * Zendesk for Startups  

 * Zendesk Benchmark  

FEATURES

 * Ticketing   

 * Messaging & live chat  

 * Help center  

 * Knowledge base  

 * Voice  

 * Community forums  

 * Reporting & analytics  

 * AI and automation  

 * Workforce management  

RESOURCES

 * Security  

 * Support  

 * Blog  

 * Training  

 * Partners  

 * Events and webinars  

 * Professional services  

 * Customer stories  

 * What is CRM?  

 * CRM software guide  

COMPANY

 * About us  

 * Newsroom  

 * What is Zendesk?  

 * Careers  

 * Diversity and inclusion  

 * Accessibility Plan  

 * Social impact  

 * Zendesk Foundation  

 * Legal  

TRENDING

 * CX Trends 2023  New

 * ROI calculator  

 * Gartner Magic Quadrant  

 * Sustainability report  

 * Join our research panel  

 * Customer service software  

 * Ticketing system software  

 * Live chat software  

 * Forum software  

 * Help desk software  

HOW CAN WE HELP? CONTACT US.

   
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 * 


Terms of UsePrivacy NoticeCookie NoticeCookie settings©Zendesk 2023

Gartner, Critical Capabilities for the CRM Customer Engagement Center, 8 June
2020, Nadine LeBlanc, Brian Manusama
Gartner does not endorse any vendor, product or service depicted in its research
publications and does not advise technology users to select only those vendors
with the highest ratings or other designations. Gartner research publications
consist of the opinions of Gartner's Research & Advisory organization and should
not be construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any warranties of
merchantability or fitness for particular purpose. GARTNER is a registered
trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S.
and internationally and is used herein with permissions. All rights reserved.




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