www.coachoutlet.com
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2a02:26f0:dc:397::164f
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Submitted URL: https://click.c.coachoutlet.com/?qs=6d8870c70cf14d3f98ece49e029b3f56e4a1231391220ea8154f7772221dca6459ed5c387e0667826e42bf4662fe...
Effective URL: https://www.coachoutlet.com/klarna-faq.html?utm_medium=em_mktg&utm_source=SFMC&utm_campaign=20230228_WK35_COH_OTL_ClearanceS...
Submission: On February 28 via api from US — Scanned from DE
Effective URL: https://www.coachoutlet.com/klarna-faq.html?utm_medium=em_mktg&utm_source=SFMC&utm_campaign=20230228_WK35_COH_OTL_ClearanceS...
Submission: On February 28 via api from US — Scanned from DE
Form analysis
5 forms found in the DOMName: simpleSearch — GET /search
<form role="search" action="/search" method="get" name="simpleSearch" aria-label="Main">
<button type="button" class="search-backbutton p-0 btn btn-primary light btn-small" role="presentation">
<svg class="icon icon-utility-back" width="24" height="24" role="presentation">
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<input class="search-field" type="text" name="q" value="" data-qa="cm_inp_field_search" placeholder="Search" role="combobox" aria-haspopup="listbox" aria-owns="search-results" aria-expanded="false" aria-autocomplete="list" aria-activedescendant=""
aria-controls="search-results" aria-label="Enter Keyword or Item Number" data-placeholder="Search" data-focus-placeholder="What can we help you find?" autocomplete="off">
<button type="reset" name="reset-button" data-qa="cm_icon_search_reset" class="reset-button d-none" aria-label="Clear search keywords">
<svg class="icon icon-utility-reset" height="32" width="32" role="presentation">
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<button data-qa="cm_icon_search" type="submit" name="search-button" class="search-button" aria-label="Submit search keywords">
<svg class="icon icon-utility-search" role="presentation" height="48" width="48">
<use xlink:href="#icon-utility-search"></use>
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</button>
<input type="hidden" value="en_US" name="lang">
</form>
Name: simpleSearch — GET /search
<form role="search" action="/search" method="get" name="simpleSearch">
<button type="button" class="search-backbutton p-0 btn btn-primary light btn-small" role="presentation">
<svg class="icon icon-utility-back" width="24" height="24" role="presentation">
<use xlink:href="#icon-nav-chevron-left"></use>
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<input class="search-field" type="text" name="q" value="" data-qa="cm_inp_field_search" placeholder="Search" role="combobox" aria-haspopup="listbox" aria-owns="search-results" aria-expanded="false" aria-autocomplete="list" aria-activedescendant=""
aria-controls="search-results" aria-label="Enter Keyword or Item Number" data-placeholder="Search" data-focus-placeholder="What can we help you find?" autocomplete="off">
<button type="reset" name="reset-button" data-qa="cm_icon_search_reset" class="reset-button d-none" aria-label="Clear search keywords">
<svg class="icon icon-utility-reset" height="32" width="32" role="presentation">
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<use xlink:href="#icon-utility-search"></use>
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</form>
Name: simpleSearch — GET /search
<form role="search" action="/search" method="get" name="simpleSearch" aria-label="Footer">
<button type="button" class="search-backbutton p-0 btn btn-primary light btn-small" role="presentation">
<svg class="icon icon-utility-back" width="24" height="24" role="presentation">
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aria-controls="search-results" aria-label="Enter Keyword or Item Number" data-placeholder="Search" data-focus-placeholder="What can we help you find?" autocomplete="off">
<button type="reset" name="reset-button" data-qa="cm_icon_search_reset" class="reset-button d-none" aria-label="Clear search keywords">
<svg class="icon icon-utility-reset" height="32" width="32" role="presentation">
<use xlink:href="#icon-nav-close-default"></use>
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<button data-qa="cm_icon_search" type="submit" name="search-button" class="search-button" aria-label="Submit search keywords">
<svg class="icon icon-utility-search" role="presentation" height="48" width="48">
<use xlink:href="#icon-utility-search"></use>
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POST /on/demandware.store/Sites-coh_us_out-Site/en_US/Account-UserEmailOptIn?source=Footer
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<button type="submit" class="btn btn-primary subscribe-form__submit footer-subscribe-email" data-qa="ftr_btn_signup">SIGN UP</button>
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POST
<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe"><input type="file" id="fileSelector" name="file" style="display: none;" aria-label="Select A File To Upload"><input name="filename" type="hidden"></form>
Text Content
Skip to Main Content Skip to main content Skip to footer content INSIDERS ONLY: ENJOY FREE SHIPPING ON ALL ORDERS* SIGN IN ➤ / SIGN UP ➤ 75% OFF CLEARANCE? WE'VE GOT YOU COVERED CLICK TO SHOP ➤ COACH MONOGRAM: THE PRINT THAT LINKS IT ALL TOGETHER SHOP NOW ➤ LOOKING FOR A NEW BAG? CLICK TO START HERE ➤ WATCH LIVE AS STORE ASSOCIATE, TAMARA, EXPLORES DENIM-INSPIRED LOOKS CLICK TO WATCH ➤ WE'RE OFFERING FREE STANDARD SHIPPING ON ALL ORDERS $50+* ➤ INSIDERS ONLY: ENJOY FREE SHIPPING ON ALL ORDERS* SIGN IN ➤ / SIGN UP ➤ 75% OFF CLEARANCE? WE'VE GOT YOU COVERED CLICK TO SHOP ➤ COACH MONOGRAM: THE PRINT THAT LINKS IT ALL TOGETHER SHOP NOW ➤ LOOKING FOR A NEW BAG? CLICK TO START HERE ➤ WATCH LIVE AS STORE ASSOCIATE, TAMARA, EXPLORES DENIM-INSPIRED LOOKS CLICK TO WATCH ➤ WE'RE OFFERING FREE STANDARD SHIPPING ON ALL ORDERS $50+* ➤ INSIDERS ONLY: ENJOY FREE SHIPPING ON ALL ORDERS* SIGN IN ➤ / SIGN UP ➤ When Results For Country Selector Appear, Navigate with Up and Down arrow keys to select Store Country US CHANGE LOCATION United States ($USD) EN Canada ($CAD) EN FR Stores RECORDED EVENTS 0 BEST-SELLING PRODUCTS City Tote In Signature Canvas $149 Court Backpack In Signature Canvas $450 Rowan File Bag In Signature Canvas $298 Zip Top Tote In Signature Canvas $129 POPULAR SEARCHES * morgan * dempsey * klare POPULAR SEARCHES * morgan * dempsey * klare BEST-SELLING PRODUCTS City Tote In Signature Canvas $149 Court Backpack In Signature Canvas $450 Rowan File Bag In Signature Canvas $298 Zip Top Tote In Signature Canvas $129 Accessible Menu - Main Menu * Deals, Deals, Deals * Clearance under $100 * 75% off all Clearance * Top Deals Up to 75% Off * Our Best Bags Starting at $89 * Selling Fast: Coach Reserve * Shop All Deals * SHOP ALL DEALS * Newly Dropped * Just Dropped: Monogram * The Denim Drop 👖💙 * Coach Reserve * Bags * Wallets & Wristlets * The Lookbook 💅 * Shop All New Arrivals * SHOP ALL NEW ARRIVALS * Bags * New Arrivals JUST DROPPED * Crossbody Bags * Totes & Carryalls * Shoulder Bags * Satchels & Top Handles * Mini Bags * Backpacks & Belt Bags * Baby Bags * Coach Reserve NEW STYLES ADDED * Perfect Bag Quiz * Shop All Bags * SHOP ALL BAGS * Women * New Arrivals * Coach Reserve NEW STYLES ADDED * Bags * Wallets & Wristlets * Shoes * Accessories * Hats, Scarves & Gloves * Clothing * Jewelry & Watches * Sunglasses * Perfume * Shop All Women's * SHOP ALL WOMEN'S STYLES * Men * New Arrivals * Coach Reserve NEW STYLES ADDED * Bags * Wallets * Shoes * Belts * Clothing * Accessories * Hats, Scarves, & Gloves * Watches * Sunglasses * Cologne * Shop All Men's * SHOP ALL MEN'S STYLES * Shoes * Boots & Booties * Sneakers * Loafers & Flats * Heels & Wedges * Sandals & Slides * Men's * Shop All Shoes * SHOP ALL SHOES * Collections * Just Dropped: Denim 🔥 * Signature FIND YOUR PERF SHADE * Dempsey * Mollie * Rowan * Y2K * Shop All Collections * SHOP ALL COLLECTIONS * Gifts * Gifts Under $50 * Gifts Under $100 * Gifts Under $200 * Gifts For Her * Gifts For Him * Gifts For Pisces * Gifts For Everyone * SHOP ALL GIFTS * CLEARANCE NOW 75% OFF * Under $100 * New To Clearance * Bags * Wallets & Wristlets * Accessories * Shoes & Clothing * Men's * Shop all Clearance * SHOP ALL CLEARANCE Join to enjoy free shipping, exclusive access to new styles, rewards and more! SIGN UPSEE MORE Already an Insider? Sign In Login United States ($USD) Stores Wishlist HELP * Feedback * Coach Insider Information * Customer Care * Track Order * Shipping Details & Fees * Returns * Contact Us * Product Care * Gift Cards * Unsubscribe * FAQ * Coach Cares * Store Locator ABOUT US * Coach Story * Tapestry Corporate Responsibility * Coach Foundation * Careers * Tapestry * Investor Relations SHOP BY YOUR SHIPPING DESTINATION For quicker service we'll redirect you to shop the website closest to your shipping destination. Items in your bag will not carry over since our assortments vary by region. CONTINUE TO OTHER SITE STAY ON THIS SITE INTRODUCING BUY NOW, PAY LATER Pay how you prefer! Buy now and split your total into four easy, interest-free payments with Klarna. HERE’S HOW IT WORKS. 1 Add Your Items links Choose your favorite styles and choose “Add To Bag.” 2 Select Klarna At checkout, select Klarna as your payment type. 2 Select Klarna At checkout, select Klarna as your payment type. 3 Pay With Klarna. Check out with Klarna and split your purchase into four interest-free payments. 4 Manage With Klarna. Manage your orders and payments any time in the Klarna app. 4 Pay With Klarna Use your Klarna card to make four interest-free payments—no reminders, just enjoy. shop now KLARNA FAQ WHAT IS KLARNA? Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later. HOW DO I PAY WITH KLARNA? If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments. WHAT ARE THE CONDITIONS TO SIGN UP? To sign up, you will need : 1. A US-issued debit or credit card. Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover). Please note, prepaid cards are not accepted. 2. To be 18 years of age or over 3. An SMS-capable phone number 4. A US residential address HOW DO I RETURN ITEMS PAID FOR WITH KLARNA? We want you to be completely happy with your Coach Outlet purchase. If you are not satisfied with your purchase, Coachoutlet.com orders made with the Klarna payment method may be returned by mail or to a Coach Outlet Store for refund to the original form of payment. For refunds on these orders, items must be returned to our Jacksonville facility (see below for shipping address) or a Coach Outlet Store within 30 days of purchase. (Note: Items must be unworn, unused and include all tags, parts and accessories). Items that have been personalized or altered in any way are final sale and cannot be returned. We’re also happy to assist you with an exchange or offer merchandise credit for new, unused items returned to a Coach store within 30 days of purchase. Note that customers are responsible for return shipping charges. Prepaid return labels are not available for Coach Outlet purchases. CSI Returns One Coach Way Jacksonville, FL 32218 If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with Coach. The refund will be processed within the next 14 days of Coach logging the returned or cancelled order Once Coach has received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app. CAN I PAY BEFORE THE DUE DATE? Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select “Pay off early”. WILL I STILL BE CHARGED IF MY ORDER IS CANCELLED? Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support. MY EMAIL ADDRESS IS NOT CORRECT. HOW CAN I CHANGE IT? You can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post. WILL THIS AFFECT MY CREDIT SCORE? When you choose to pay over four (4) interest-free payments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score. HOW CAN I REACH KLARNA? You can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621), or download the Klarna App to manage your payments directly. Read All FAQ Back to top POPULAR SEARCHES * morgan * dempsey * klare BEST-SELLING PRODUCTS City Tote In Signature Canvas $149 Court Backpack In Signature Canvas $450 Rowan File Bag In Signature Canvas $298 Zip Top Tote In Signature Canvas $129 HELP * Feedback * Coach Insider Information * Customer Care * Track Order * Shipping Details & Fees * Returns * FAQ * Gift Cards * Unsubscribe * Contact Us * Coach Cares * Product Care * Store Locator ABOUT US * Coach Story * Tapestry Corporate Responsibility * Coach Foundation * Careers * Tapestry * Investor Relations Enter Email SIGN UP You are signing up to receive Coach Outlet emails. You can withdraw your consent at any time. Read our Privacy Policy or Contact Us for more details. * Instagram Social Network * Facebook Social Network * Twitter Social Network * Go to Tiktok * YouTube Video × * Terms of Use * Privacy Policy * CA Transparency & UK Modern Slavery Act * Do Not Sell or Share My Personal Info * MANAGE COOKIES * Brand Protection * ACCESSIBILITY * FEEDBACK ©2023 COACH. ALL RIGHTS RESERVED. 0 We use cookies to learn more about your preferences in order to personalise and monitor the effectiveness of our online ads and marketing. We also use cookies for web analytics purposes and to enable and improve the functioning of our website. Privacy Policy MANAGE COOKIES Reject All ACCEPT COOKIES PRIVACY PREFERENCE CENTER * YOUR PRIVACY * TARGETING COOKIES * PERFORMANCE COOKIES * STRICTLY NECESSARY COOKIES * FUNCTIONAL COOKIES YOUR PRIVACY When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Cookie Consent Information TARGETING COOKIES Targeting Cookies These cookies make marketing messages more relevant to you. We or a third party advertising partner may collect information relating to your browsing history and interests to tailor relevant advertising to you. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites, limit the number of times you see the same advertisement on our websites or mobile applications and to help measure the effectiveness of advertising campaigns. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Cookies Details PERFORMANCE COOKIES Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. These cookies don’t collect information that identifies a visitor although they may collect the IP address of the device used to access the site. These cookies allow us to improve a website and a user experience. Cookies Details STRICTLY NECESSARY COOKIES Always Active These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, completing transactions, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. Cookies Details FUNCTIONAL COOKIES Functional Cookies These cookies enable the website to provide enhanced functionality, such as allowing us to recognize you when you return to our website and allowing the website to remember choices you make (such as your user name). The information these cookies collect is anonymized, and they do not track your browsing activity across other websites. 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