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TECHNICAL SALES REPRESENTATIVE

Location
North America, Canada, Ontario, Stoney Creek

Job Reference
JOHNCRANENA01918

Job Function
Sales

Job Description

The Technical Sales Representative is responsible for building new business
relationships in the defined territory as well as expanding business
opportunities with existing customer base. The qualified candidate will be
required to engage in the full sales cycle from identifying opportunities to
technical support of supplied product. They will work closely with customers to
provide technical solutions, improve overall equipment reliability and satisfy
customer needs.

Duties & Responsibilities
 * Identifying and securing sales opportunities of all products or services
   offered to develop, grow the business and expand market share
 * Coordinate schedules and participate in work with the customer to comply with
   existing “Reliability Support Agreement (RSP).
 * Building, managing and enhancing relationships with customers in the defined
   territory.
 * Use CRM tool to manage customer relationships which includes leads,
   opportunities, orders and account plans.
 * Development and implementation of sales strategies to achieve sales forecast.
 * Develop, nurture and maintain close working relationships with decision
   makers.
 * Reviews customer applications proactively and makes specific recommendations
   for equipment reliability improvement under general direction of his manager
   and/or the Regional Engineer.
 * Analyzes and evaluates specific customer applications. Then submits
   recommendations for improvement.
 * Supervises, inspects and troubleshoots as required the application,
   installation, modification and commissioning of all entire product portfolio
   at customer sites.
 * Provide technical training for clients on products and services offered.
 * Observes, collects and evaluates customer install base. Then reports seal
   program’s results utilizing John Crane’s current reliability management
   software, e.g., INTERFACEÓ or others under general direction of their sales
   manager and/or Regional Engineer.
 * Analyzes the equipment survey for inventory optimization opportunities within
   current management guidelines.
 * Investigates mechanical seal failures and makes recommendations for changes
   in product configuration, design and materials for improved performance by
   producing failure analysis reports.
 * Communicates orally and in writing with customers, company personnel, and
   vendors providing counseling, quotes, recommendations, and technical
   assistance.
 * Prepares technical reports, proposals and quotes for the application of
   product on customer equipment for first fit equipment installations or
   upgrades to existing equipment installations.
 * Collects new equipment data sheets from customer’s project engineers and
   makes recommendations with guidance from their Manager and/or the Regional
   Engineer.
 * Develops close working relationships with internal support staff to help
   facilitate business objectives.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company
flourish. All qualified applicants will receive equal consideration for
employment regardless of race, color, religion, sex, sexual orientation, gender
identity, national origin, economic status, disability, age, or any other
legally protected characteristics. We are proud to be an inclusive company with
values grounded in equality and ethics, where we celebrate, support, and embrace
diversity.

 





The Individual

Education:

 * Post- secondary education in engineering (Mechanical ideally) or equivalent
   industry experience
 * Professional selling skills training would be an advantage

Experience:

 * 3 years of related technical sales experience selling to various markets
   would be an advantage.
 * Existing customer network in the oil and gas industry at the end user level
   would be an asset

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver
market-leading innovative solutions that meet our customers' evolving needs, and
touch the lives of millions of people every day. We are a FTSE100, global
business of around 14,600 colleagues, based in 50+ countries. Our solutions have
a real impact on lives across the planet, enabling industry, improving
healthcare, enhancing security, advancing connectivity and supporting new homes.
Our products and services are often critical to our customer s’ operations,
while our proprietary technology and high service levels help create competitive
advantage. We welcome colleagues with a curious mind, who are happy with
responsibility, enjoy a challenge and are attracted by the idea of working at a
business with a 170+ year history of innovation, and five global divisions, all
experts in their field.

 

About John Crane

John Crane is a global leader in rotating equipment solutions, supplying
engineered technologies and services to process industries. The company designs
and manufactures a variety of products, including mechanical seals and systems,
couplings, filtration systems and digital diagnostics technologies. John Crane
customer service is accessed through a global network of more than 200 sales and
service facilities in over 50 countries. Global reported revenue for fiscal year
2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a
global leader in applying advanced technologies for markets in threat and
contraband detection, energy, medical devices, communications, and engineered
components.


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