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Engagement
By Industry Financial Services Healthcare Higher Education
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Customization & Branding Remote Camera Sharing
By Device iOS Mac Android Intel vPro® Linux
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Featured Measuring the Value of IT Support Communicating Business Value The
Total Economic Impact™ of Rescue What is Remote Support?
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 * Sales: +1 (833) 851 8340 Call Now
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Free 14-day trial



REMOTE IT SUPPORT SOFTWARE AS TOUGH AS YOU ARE

Increasing security threats? Limited resources? Our enterprise remote support
software is built to beat every challenge.

Start a Free Trial Get a Demo


YOUR REMOTE SUPPORT BAR IS HIGH. SO IS OURS.


RESCUE’S REMOTE SUPPORT SOFTWARE SAVED BOTH TIME AND MONEY FOR CUSTOMERS. BUT
DON’T TAKE OUR WORD FOR IT. OVER A PERIOD OF THREE YEARS, A FORRESTER TOTAL
ECONOMIC IMPACT™ STUDY FOUND:


TOTAL ROI – PAYBACK ON INVESTMENT IN LESS THAN 6 MONTHS


LESS TIME TO COMPLETE SERVICE TICKETS WHEN TECHNICIANS USE RESCUE







*A commissioned study conducted by Forrester Consulting, 2023


FASTER CUSTOMER ISSUE RESOLUTIONS WHEN SUPPORT AGENTS USE RESCUE

Get the Forrester Study


ONE-CLICK, ANY-DEVICE ACCESS

Start a remote support session in seconds on any mobile device, tablet or
computer with LogMeIn Rescue. IT teams can support employees or customers on
platforms including iOS, Android, Mac, Windows, Chromebook and Linux. Quickly
pull system information, remote control, push device configurations – even
integrate with apps – on any device, in or outside the network.

Explore Remote Support


INDUSTRY-LEADING SECURITY

Stay ahead of threats and shield your business with banking-grade security with
LogMeIn Rescue. Ensure airtight security across your enterprise with advanced
features like permission-based security and controls, PIN code validation and IP
restrictions, data residency and storage customization – plus the protection you
expect from SSO, AD Sync and 256-bit AES encryption.

Provide Secure Support


GAME-CHANGING EFFICIENCY

Centralized processes and seamless integrations ensure agents and employees can
tackle any issue – fast. Rescue's comprehensive remote support software lets
help desk technicians identify and deliver effective resolutions without
interruptions – even on inactive devices.

Make Support Simpler


BRAND CUSTOMIZATION

Take control of how your customers experience remote desktop support. With a
customizable interface for enterprises, you can personalize every inch of
customer support – from your calling card and chat tool, to the SDK and mobile
support app experience.

Customize Your Experience


RETHINK IT ADMINISTRATION


GET EVERYTHING YOU NEED TO EVALUATE AND SECURELY MANAGE YOUR HELP DESK – ALL IN
ONE PLACE WITH LOGMEIN RESCUE.

Experience remote support software built with simple IT administration in mind.
With features like centralized permissioning for administrators and technicians,
Active Directory Sync to prevent task duplication, session recording for audits
and compliance, live reporting and more, you can get – and keep – everyone up
and running the easy way.

Streamline Workflows





SEE HOW CUSTOMERS DRIVE BETTER OUTCOMES WITH AN ENTERPRISE IT SUPPORT SOLUTION

No matter how big your enterprise is – or how fast it grows – your remote
support software should scale with you. Here’s how LogMeIn Rescue is helping
customers increase efficiency and save time and money beyond the help desk:

Trusted By:

With a complex global operation, Lenovo is able to simplify and centralize team
management with Rescue.

> We use Rescue in every contact center we have around the world.

Ronald Mitchell Director, World Wide Contact Centers

One of the world’s largest mobile hardware companies supports smartphone users
around the world with Rescue + Mobile.

> We’re able to go above and beyond for our customers by supporting any issue
> related to Motorola – their phone, Wi-Fi, applications, software, hardware…

Theo Koufalias Global Content Manager

With 240,000 users (and counting) to support, SNHU gets in and resolves issues
fast.

> Like with any other service, you want something that’s smooth, easy to use,
> and less of an uplift for the end user. That’s the level of support Rescue
> lets us provide.

Michael O’Leary Manager of Client Services at SNHU



FREQUENTLY ASKED QUESTIONS

Show All Hide All
What is LogMeIn Rescue? 
Rescue is a SaaS-based enterprise-grade remote support solution that has
powerful in-session features, advanced security capabilities, and ample
customization options, to deliver fast, frictionless technical support. Rescue
offers multi-platform remote support, multiple entry points, interactive video
support, in-session background features like file transfer and scripting, agent
collaboration, customization and branding, integrations and APIs, granular
permissions, session validation options, and advanced reporting.
Is Rescue the same as LogMeIn Rescue? 
Yes, you may know us as LogMeIn or LogMeIn Rescue. We are the same Rescue you
know and love. Our company name has evolved from LogMeIn to GoTo, but Rescue
remains our easy, secure, frictionless enterprise remote support software.
Who should use Rescue’s remote IT support software? 
LogMeIn Rescue is an enterprise remote support solution best used for internal
IT like IT Helpdesks or Customer Support like Call Centers companies in
industries like Healthcare, Financial Services, Higher Education, Retail, Tech
Services, Manufacturing, MSPs (Managed Service Providers), GSIs (Global System
Integrators), and BPOs (Business Process Outsourcing).
What devices does LogMeIn Rescue support? 
Rescue supports laptops, desktops, and servers running Windows, Mac, and Linux,
as well as mobile iOS and Android devices and Chromebooks.
What operating systems does Rescue support? 
Rescue supports multiple platforms including PCs, Macs, Linux, iOS, ChromeOS,
Android, and Intel vPro devices.
What integrations does LogMeIn Rescue offer?
Rescue offers out-of-the box integrations with many of the CRM or helpdesk
ticketing tools you are already using including ServiceNow, Salesforce,
Microsoft Dynamics, Zendesk, Freshdesk, Autotask, HappyFox, and Agiloft.
Rescue’s robust open APIs allow for more custom integrations and data access.

About
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LogMeIn Rescue Features
Remote Device Support
 * Rescue Remote Support
 * Remote Mobile Support
 * Security
 * Integrations & APIs
 * Administration & Reporting
 * Customization & Branding

Visual Engagement
 * Remote Camera Sharing Solution
 * Rescue Live Lens Product Features

GoTo Products
Communications and Collaboration
 * GoTo Connect
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 * GoTo Meeting
 * GoTo Room
 * GoTo Webinar
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 * Grasshopper

Engagement and Support
 * GoTo Resolve

Identity and Access
 * Central
 * Pro
 * GoToMyPC

Rescue, built by GoTo.
Remote support made easy.


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