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INTRODUCING TANIUM’S NEW DATA EXPERIENCE

Announcing Tanium’s most advanced data exploration and visualization
capabilities to date

Tech Insights
October 19, 2022
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We are excited to announce the recent release of Tanium’s most advanced data
exploration and visualization capabilities to date. This post will cover what we
built, why we built it, and the methodology behind how we designed this new
experience from a UX and Product perspective.

 

Data Navigation


TANIUM DATA: OUR NEWEST CORE CAPACITY

We recently released a new core capability in Tanium called Data. This new
section allows operators to easily find, combine, filter, format, visualize,
share, and act on results without having to leave the Tanium Console.


EXPLORE DATA

Users can now retrieve attributes from their endpoints quickly and easily with
our Explore Data tool. They can search or browse columns (these are data
attributes also known as sensors) on the left to add to their table on the
right. They can then filter, format, and visualize the data to save it as a
report to review later or to share with others.

Explore Data


REPORTS

Users can save, view, and share data they’ve collected using Data Explorer.

Unlike Interact, which uses our Natural Language Question Parser to collect and
store data, Data was built on top of our new data layer called TDS (Tanium Data
Service). TDS is a near real-time cached data store that maintains historical
query results for both online and offline machines. This enables users to get
precise, near real-time visibility on all machines in their environment,
regardless of whether an endpoint is online or not.

ADI Report


DASHBOARDS

Dashboards allow users to build visualizations with a variety of chart types
within reports and then easily layout, customize, clone, and resize those
visualizations in nearly any configuration. This enables operators to create
data dense dashboards, providing insights into the most critical issues in their
environment.

Edit Dashboard

These dashboards are also now available on the homepage and users can choose
which dashboards are most relevant to them and arrange them on the page to
optimize their workflow.

Tanium Console Homepage


OUR CUSTOMER-CENTERED APPROACH

This entire project was the result of customer feedback from our PMs, TAMs,
SMEs, and Sales teams. Product Management worked with the UX Team to define and
prioritize the most critical pain points, and we transformed those into user
requirements and design solutions. Using an iterative design process, we pivoted
several times based on user feedback gained from informal and formal user
research studies.


LESSONS LEARNED FROM EXISTING DESIGNS

We first researched what was most important to improve in our existing Trends
and Interact experiences. That research resulted in a host of small improvements
for those modules as well as opportunities for the new Data experience we were
embarking on.


IMPROVEMENT OPPORTUNITIES FOR TRENDS:

 * Offer additional flexibility for layout and configuration
 * Improve responsiveness of chart panels
 * Add additional chart types
 * Simplify the drill down actions into the underlying data


IMPROVEMENT OPPORTUNITIES FOR INTERACT:

 * View data from both online and offline endpoints
 * Provide a visual option to query data in addition to the natural language
   processor
 * Add capabilities to filter, group, visualize and share data
 * Improve response times of querying data
 * Unify data spread across multiple modules and locations


LESSONS LEARNED FROM NEW DESIGNS


HOMEPAGE REDESIGN FINDINGS

Users appreciated the ability to get an informative overview of the environment
and found much value in the efficiencies gained by featuring dashboards on the
homepage. However, they were confused by the new presentation of the “Build a
Question” feature, so we iterated further to ensure its purpose was clear.

Homepage testing


EXPLORE DATA FINDINGS

The first round of testing resulted in rich findings and warranted another round
of design iteration and prototyping. As you can see from these early designs, we
have pivoted quite a bit based on user feedback. There were many changes made,
including:

 * Consolidating and simplifying filters
 * Changing labels to be clearer
 * Exposing which sensors/columns had been selected
 * Allowing users to add visualizations
 * Providing a “Quick Column Add” for users who know what they were looking for
   in addition to the ability to browse by category

Data Explorer Phases

Software design and development is an ongoing process, so as we continue to
iterate on these experiences, we look forward to hearing your feedback. You can
email our User Experience team at ux-team@tanium.com.


ERIKA HAYDON

Erika Haydon is a Tanium UX designer with over 20 years of experience. Of the
many design mediums she's explored, she finds UX to be the most fulfilling
because of the satisfaction of leveraging the creative problem-solving process
to improve others' experiences.



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MEASURE, PRIORITIZE AND COMPARE RISK WITH TANIUM BENCHMARK



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