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We launched 8 key features and gave a sneak peek into our product roadmap at
Frontlines.

  Get a recap
Front logo
 * Product
   
   
   What is Front?
   
    * Product overviewLearn how Front helps build stronger customer
      relationships and operational efficiency
   
    * Front in 2 minSee how Front keeps all responses fast, accurate, and human
   
   Capabilities
   
    * CollaborationWork more efficiently with next-level team coordination
   
    * Workflow automationOrganize, route, and resolve communication at scale
   
    * AnalyticsInform decisions with team performance, workflow, and customer
      insights
   
    * Omnichannel inboxManage shared inboxes for all channels in one place
   
    * Knowledge BaseResolve customer inquiries faster and unlock deflection to
      scale your support
   
    * Live chatSupport customers in real time on your website or app and
      automate flows with chatbots
   
    * Integrations & APISeamlessly connect other systems to sync customer data,
      context, and channels

 * Solutions
   
   
   Industries
   
    * B2B TechnologyWork together to deliver an unparalleled customer experience
   
    * Financial ServicesRespond faster to nuanced questions—and build trust
      along the way
   
    * LogisticsBalance high email volume with your fastest response rate yet
   
    * ManufacturingFulfill complex orders with ease—and build customers for life
   
    * Professional ServicesDeliver extraordinary client experiences at scale
   
    * TravelMake every guest, partner, and vendor feel like a VIP at scale
   
   Teams
   
    * SupportEngage effortlessly with customers across every channel
   
    * OperationsCentralize information and impress customers with ease
   
    * Inbound SalesSend quotes and close deals faster than ever before
   
    * Account ManagementManage and deliver for clients without the headache
   
    * SuccessDrive net retention by making every customer feel like your only
      one

 * Pricing
   
 * Resources
   
   
   Explore
   
    * BlogStories that focus on building stronger customer relationships
   
    * Customer StoriesSee how our customers are powering their businesses with
      Front
   
    * SecurityEnsure your data’s confidentiality, integrity, and availability
   
    * Front’s Support ReportSee our support team’s real data and performance
      metrics, pulled from Front Analytics
   
   Learn
   
    * Front AcademyEnroll in hands-on training to achieve your goals with Front
   
    * Front CommunityAsk questions, get answers, and connect with peers.
   
    * Help CenterNeed help with Front? Search for answers or browse our
      knowledge base
   
    * Guides & WebinarsSign up for trainings, watch videos, and download
      resources
   
   Connect
   
    * Developer PortalLearn about Front’s APIs and build your own custom
      integrations
   
    * Integrations DirectoryCustomize Front for your business with 90+
      integrations
   
    * Channel PartnershipsPartner with us to expand your services, drive new
      business, and get support
   
    * Download AppGet Front on your devices

 * Contact Us
   
   
   Get in touch
   
    * Talk to SalesGot a specific question for our Sales team? Get an answer
      here
   
    * Email us for supportNeed help using Front? Our team of product experts is
      here to troubleshoot

Sign InGet started

 * Product
   
   
   What is Front?
   
    * Product overviewLearn how Front helps build stronger customer
      relationships and operational efficiency
   
    * Front in 2 minSee how Front keeps all responses fast, accurate, and human
   
   Capabilities
   
    * CollaborationWork more efficiently with next-level team coordination
   
    * Workflow automationOrganize, route, and resolve communication at scale
   
    * AnalyticsInform decisions with team performance, workflow, and customer
      insights
   
    * Omnichannel inboxManage shared inboxes for all channels in one place
   
    * Knowledge BaseResolve customer inquiries faster and unlock deflection to
      scale your support
   
    * Live chatSupport customers in real time on your website or app and
      automate flows with chatbots
   
    * Integrations & APISeamlessly connect other systems to sync customer data,
      context, and channels

 * Solutions
   
   
   Industries
   
    * B2B TechnologyWork together to deliver an unparalleled customer experience
   
    * Financial ServicesRespond faster to nuanced questions—and build trust
      along the way
   
    * LogisticsBalance high email volume with your fastest response rate yet
   
    * ManufacturingFulfill complex orders with ease—and build customers for life
   
    * Professional ServicesDeliver extraordinary client experiences at scale
   
    * TravelMake every guest, partner, and vendor feel like a VIP at scale
   
   Teams
   
    * SupportEngage effortlessly with customers across every channel
   
    * OperationsCentralize information and impress customers with ease
   
    * Inbound SalesSend quotes and close deals faster than ever before
   
    * Account ManagementManage and deliver for clients without the headache
   
    * SuccessDrive net retention by making every customer feel like your only
      one

 * Pricing
   
 * Resources
   
   
   Explore
   
    * BlogStories that focus on building stronger customer relationships
   
    * Customer StoriesSee how our customers are powering their businesses with
      Front
   
    * SecurityEnsure your data’s confidentiality, integrity, and availability
   
    * Front’s Support ReportSee our support team’s real data and performance
      metrics, pulled from Front Analytics
   
   Learn
   
    * Front AcademyEnroll in hands-on training to achieve your goals with Front
   
    * Front CommunityAsk questions, get answers, and connect with peers.
   
    * Help CenterNeed help with Front? Search for answers or browse our
      knowledge base
   
    * Guides & WebinarsSign up for trainings, watch videos, and download
      resources
   
   Connect
   
    * Developer PortalLearn about Front’s APIs and build your own custom
      integrations
   
    * Integrations DirectoryCustomize Front for your business with 90+
      integrations
   
    * Channel PartnershipsPartner with us to expand your services, drive new
      business, and get support
   
    * Download AppGet Front on your devices

 * Contact Us
   
   
   Get in touch
   
    * Talk to SalesGot a specific question for our Sales team? Get an answer
      here
   
    * Email us for supportNeed help using Front? Our team of product experts is
      here to troubleshoot

 * Sign In
 * Get started


THE EFFICIENCY OF A HELP DESK WITH THE FAMILIARITY OF EMAIL

Front is a customer operations platform that enables teams to streamline
communication and deliver exceptional service at scale.

Get started


A LOT GOES INTO KEEPING CUSTOMERS HAPPY. KEEP IT ALL IN FRONT.


Shared inbox

Team collaboration

Knowledge Base

Omnichannel

Insights & analytics

Automated workflows

Live chat

Integrations
Get started


8,000+ BUSINESSES CHOOSE FRONT FOR EVERY CUSTOMER CONVERSATION — FROM
SIMPLE TO COMPLEX




IT’S NOT OR. IT’S AND.

Choosing a customer communication solution is hard — but with Front, it’s not.
Front is the only inbox built for collaboration, visibility, and efficiency at
scale.


AUTOMATION AND ATTENTION

Front automatically aggregates & routes customer conversations from your
channels, ensuring every message gets to the right person.


SPEED AND PERSONALIZATION

With Front, personalization doesn’t slow teams down. Every conversation is
surrounded by customer history, relevant data, and built-in collaboration so
teams can work behind the scenes to craft better responses, faster.


MEASURE CUSTOMER HAPPINESS AND TEAM PERFORMANCE

You can’t improve what you can’t measure. With a new kind of visibility into
both customer experience and team efficiency, you’re always a click away from a
complete, 360° view of business impact.


AUTOMATION AND ATTENTION

Front automatically aggregates & routes customer conversations from your
channels, ensuring every message gets to the right person.


SPEED AND PERSONALIZATION

With Front, personalization doesn’t slow teams down. Every conversation is
surrounded by customer history, relevant data, and built-in collaboration so
teams can work behind the scenes to craft better responses, faster.


MEASURE CUSTOMER HAPPINESS AND TEAM PERFORMANCE

You can’t improve what you can’t measure. With a new kind of visibility into
both customer experience and team efficiency, you’re always a click away from a
complete, 360° view of business impact.


THE BEST FROM EMAIL AND HELP DESKS


EMAIL

Great for building relationships, but not efficient, intelligent, or scalable.


WITH FRONT, THERE’S NO BUT.

Built-in collaboration. Built for personalization. Built to scale.


HELP DESKS

Handles high-volume well, but not built for collaboration or personalization at
scale.

With Front, there’s no but.
Email is personal, but inefficient. Ticketing is efficient, but impersonal. With
Front, there’s no but. Built-in collaboration, personalization, and scalability;
all in one place.


NOTHING COMPARES TO FRONT

482%return on investment

“We were able to see a 482% ROI with Front saving us over $715,000 in
productivity and cost savings.”

Learn more →
“We love that we can leave a comment on an email and escalate it, and we know
that nothing will get lost in Slack.”
Laura EneCustomer Success Team Lead


Learn more →
Thomas Parslow@almostobsolete


I love Front, it makes work email bearable. Keep up the good work!

Learn more →
45.8%HEADCOUNT AVOIDANCE

Front customers avoided increasing headcount by almost half, which means better
results without spending on hiring.

Learn more →
2xFASTER

“Front has helped us respond to our customers twice as fast. Customers rate us
4.7/5 stars for our support.”

Learn more →
“Front has been a game-changer for us in the way we work internally. Having good
communication and prompt customer support is crucial.”
Justin ReischDirector of Marketing


Learn more →
Evan Garcia@RealEvanGarcia


@FrontHQ helps keep all my email in one place. I have Outlook as well but the
features on Front far exceed.

Learn more →
$3.22MNET PRESENT VALUE

Enterprise businesses saw this three-year NPV from avoiding headcount,
increasing customer retention, and discontinuing prior solutions.

Learn more →
“We had a CSAT of 77.3% during our first month with Front. It went up to 91.7%
in a six-month timeframe.”
Chief Revenue OfficerB2B tech company
Learn more →

482%return on investment

“We were able to see a 482% ROI with Front saving us over $715,000 in
productivity and cost savings.”

Learn more →
“We love that we can leave a comment on an email and escalate it, and we know
that nothing will get lost in Slack.”
Laura EneCustomer Success Team Lead


Learn more →
Thomas Parslow@almostobsolete


I love Front, it makes work email bearable. Keep up the good work!

Learn more →
45.8%HEADCOUNT AVOIDANCE

Front customers avoided increasing headcount by almost half, which means better
results without spending on hiring.

Learn more →
2xFASTER

“Front has helped us respond to our customers twice as fast. Customers rate us
4.7/5 stars for our support.”

Learn more →
“Front has been a game-changer for us in the way we work internally. Having good
communication and prompt customer support is crucial.”
Justin ReischDirector of Marketing


Learn more →
Evan Garcia@RealEvanGarcia


@FrontHQ helps keep all my email in one place. I have Outlook as well but the
features on Front far exceed.

Learn more →
$3.22MNET PRESENT VALUE

Enterprise businesses saw this three-year NPV from avoiding headcount,
increasing customer retention, and discontinuing prior solutions.

Learn more →
“We had a CSAT of 77.3% during our first month with Front. It went up to 91.7%
in a six-month timeframe.”
Chief Revenue OfficerB2B tech company
Learn more →

482%return on investment

“We were able to see a 482% ROI with Front saving us over $715,000 in
productivity and cost savings.”

Learn more →
“We love that we can leave a comment on an email and escalate it, and we know
that nothing will get lost in Slack.”
Laura EneCustomer Success Team Lead


Learn more →
Thomas Parslow@almostobsolete


I love Front, it makes work email bearable. Keep up the good work!

Learn more →
45.8%HEADCOUNT AVOIDANCE

Front customers avoided increasing headcount by almost half, which means better
results without spending on hiring.

Learn more →
2xFASTER

“Front has helped us respond to our customers twice as fast. Customers rate us
4.7/5 stars for our support.”

Learn more →
“Front has been a game-changer for us in the way we work internally. Having good
communication and prompt customer support is crucial.”
Justin ReischDirector of Marketing


Learn more →
Evan Garcia@RealEvanGarcia


@FrontHQ helps keep all my email in one place. I have Outlook as well but the
features on Front far exceed.

Learn more →
$3.22MNET PRESENT VALUE

Enterprise businesses saw this three-year NPV from avoiding headcount,
increasing customer retention, and discontinuing prior solutions.

Learn more →
“We had a CSAT of 77.3% during our first month with Front. It went up to 91.7%
in a six-month timeframe.”
Chief Revenue OfficerB2B tech company
Learn more →

See how other operations, inbound sales, account management, and support teams
use Front →


DELIVER EXCEPTIONAL SERVICE AT SCALE

Get started

Product

 * Product
 * Integrations
 * API Customization
 * Pricing
 * Roadmap
 * Product Updates
 * Get Started
 * Request Demo
 * Download

Use Cases

 * Team Collaboration
 * Universal Inbox
 * Workflow Management
 * Remote Team Collaboration
 * Multi Channel Communication
 * Email Management
 * Shared Inbox
 * Email Delegation
 * Help Desk
 * Complaint Management

Teams and Industries

 * Customer Support
 * Customer Success
 * Sales
 * Operations & IT
 * Professional Services
 * Travel
 * Logistics
 * Finance
 * Customer Experience
 * B2B Tech
 * Manufacturing
 * Financial Services

Compare

 * Front vs. Email Clients
 * Front vs. Ticketing
 * Front vs. Zendesk
 * Front vs. Freshdesk
 * Front vs. Intercom

Learn

 * Front Academy
 * Front Community
 * Front Page
 * Help Center
 * Customer Stories

Company

 * About Us
 * Careers
 * Press
 * Security
 * Legal
 * Contact Us

 * 
 * 
 * 
 * 

 * SaaS Services Agreement
 * Privacy Notice
 * Cookie Policy
 * Status

© 2023 FrontApp, Inc. All rights reserved.