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 * Cybercrime

 * December 27, 2022


NEW WAVE OF FINANCIAL FRAUD: SCAMMERS MONITORING SOCIAL MEDIA COMPLAINTS

CRIL analyzes the financial fraud campaign where scammers are monitoring
complaint posts on social media to target users of IRCTC, and Indian Banks.
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IRCTC AND MULTIPLE INDIAN BANKING USERS AT RISK



Twitter is a popular social media platform that allows people from all walks of
life to share their thoughts, ideas, and experiences with others. Users can
express their opinions, ask questions, and share their knowledge with a wide
audience.

With its reach and influence, Twitter has become a powerful tool for
communication and connection. Additionally, Twitter has become a platform for
users to voice their complaints and bring attention to issues that matter to
them.

Recently, Cyble Research and Intelligence Labs discovered a scam that is
targeting citizens in India. The scammers use Twitter to find potential victims
by monitoring user complaint tweets. These tweets, which are meant to bring
attention to issues and problems, are being exploited by cybercriminals to
target their victims.

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We also noticed a scam involving the Indian Railway Catering and Tourism
Corporation (IRCTC). The scammers seem to monitor Twitter for complaints about
the Indian Railway, and when they find a victim’s contact information, they will
call to initiate the scam.

The figure below shows one example of a complaint tweet posted by a user and the
subsequent call received by the scammer.

Figure 1 – IRCTC complaint posted by the user on Twitter



Upon seeing the victim’s tweet, the scammer pretends to be an IRCTC customer
support representative and calls the victim to request personal information such
as the Train PNR number, order number, refund amount, and payment method.

Even if the victim fails to provide the requested information, the scammer
continues their efforts to successfully carried out financial fraud using
various techniques.

The same victim may also be targeted by multiple scammers, who may use different
tactics to gain control of the victim’s bank account through UPI fraud. Some
examples of UPI frauds that scammers may use are:


LINKING VICTIM’S MOBILE NUMBER OR ACCOUNT THROUGH UPI TO SCAMMER DEVICE:



In this case, the scammer contacted the victim over call and requested personal
information, including which UPI payment app they used. The scammer sent an SMS
during the call with an activation code, as shown in Figure 2.

Once the victim receives the message, the scammer asks them to forward an SMS to
a specific number.

According to the article on UPI fraud by RazorPay, the scammer can link the
victim’s mobile number or account to their own device through UPI once the
victim forwards the received message. The screenshot below shows the scammer’s
call history and the verification code received during the call.

Figure 2 – Call history with Scammer and UPI activation message




SCAMMERS SEND THE GOOGLE FORM TO COLLECT SENSITIVE INFORMATION:



In certain instances, the scammer may request basic personal information from
the victim to avoid arousing suspicion and will send a Google form to collect
sensitive details, including the victim’s mobile number, UPI PIN, and other
personal information. The figure below shows an example of this:

Figure 3 – Google form link sent by a scammer to collect UPI pin



The mobile number of the scammer has negative comments related to the scam on
Truecaller, and they have used the Indian Railway logo as their WhatsApp profile
picture in an attempt to convince victims that they are a legitimate IRCTC
customer support representative.

Figure 4 – Negative review of the scammer’s mobile number and WhatsApp profile
using the Indian Railway logo




SCAMMER SENDS A PHISHING LINK OR MALICIOUS APK FILE ON WHATSAPP:



Scammers have been using Android malware in addition to other fraudulent
tactics. They may send a phishing link that downloads a malicious APK file to
infect the device, or they may send the malicious file via WhatsApp.

Scammers use such malicious APK files with names like “IRCTC customer.apk,”
“online complaint.apk,” or “complaint register.apk” to trick victims into
revealing their net banking credentials, UPI details, credit/debit card
information, and sometimes even their One-Time-Passwords (OTPs) used for
two-factor authentication (2FA) implemented by banks.

Figure 5 – Malicious APK file forwarded by the scammer



Related to the same scam, CRIL came across a phishing site
hxxps://mycomplainquery[.]in, which pretends to be the customer support site and
prompts victims for basic information such as name, mobile number, and complaint
query.

Figure 6 – Phishing page pretending to be customer support



The phishing website prompts the user to input the refund amount upon providing
the required information. It later offers various payment options, including
credit cards, online banking, and the Unified Payments Interface (UPI).

Figure 7 – Phishing site prompts for the refund amount Figure 8 – Phishing site
offers payment options



After the victim chooses the payment option on the phishing site, victims are
asked to enter sensitive banking information such as their UPI identification,
UPI personal identification number, net banking login details, credit card
information, and debit card details. This stolen data is then sent to the
Command and Control (C&C) server.

Figure 9 – Phishing site stealing sensitive banking details



After obtaining sensitive banking information, the phishing site may ask the
victim to install a malicious application to track the complaint status.
However, this application will also be used to steal incoming text messages from
the infected device.

Figure 10 – Phishing site downloads malicious Android app




TECHNICAL ANALYSIS 



APK Metadata Information  

 * App Name: complain register
 * Package Name: com.my.update
 * SHA256 Hash: f952c05d9df163cdc96938222c197ea10c9250b3e548a880b0c52faa9c4d6e28

The below figure shows the metadata information of the application. 

Figure 11 – Malicious Application Metadata Information



The malicious application will ask the victim to grant SMS permission upon
installation. It will then display a complaint tracking page and encourage the
victim to enter their complaint number, email address, and phone number.

Figure 12 – Malicious application prompts for permission and loads fake
complaint tracking page



The malware includes a SMSReceiver in the Manifest file, which allows it to
collect incoming SMS messages on an infected device and send them to a command
and control (C&C) server at hxxps://mycomplainquery[.]in/api/message.

Figure 13 – SMS Receiver stealing incoming SMS



The malware also connects to the endpoint hxxps://mycomplainquery[.]in/api/phone
to receive the phone number to send incoming SMS messages.

Figure 14 – Malware sending SMS on the number received from the C&C server



The IP address “217.21.94[.]24” was found to be hosting the C&C server
hxxps://mycomplainquery[.]in and communicating with the malicious APK file
“icici.apk”.

This APK file was part of a campaign that distributed info stealer malware to
target Indian bank customers as part of a reward scam. The connection between
the IP address and the APK file suggests that the same threat actor is behind
both scams.

Figure 15 – IP hosting C&C server involved in Reward scam



In addition to targeting IRCTC users, these scammers have also been targeting
users of various users from other brands and organizations such as MobiKwik,
Spicejet, and Indian banks. When users report complaints on social media,
scammers take advantage of the opportunity to carry out phishing attacks by
asking them to download malicious files to file their complaints and steal their
funds from bank accounts.

Some examples of this can be seen in the below image from different users who
have experienced this tactic.

Figure 16 – Users received a call from scammers after raising a complaint on
social media



We have observed a group of financially motivated scammers based in India
responsible for this scam. The same victims receive calls from different
scammers, each time pretending to be a customer support representative, claiming
to initiate the transfer of funds, and stealing money from their bank accounts
using different fraud tactics. This suggests that scammers attempt to deceive
and defraud their targets for financial gain.


CONCLUSION



The reward scam began in late 2020 and targeted various Indian banking users
through different themes. Recently, CRIL noticed that the scammers behind the
reward scam have started monitoring users’ refund complaints on social media to
identify potential victims and steal their funds using various techniques. This
demonstrates how cybercriminals are constantly finding new ways to exploit
people’s online activity and use it to their own benefit.

It is important for users to be aware of these scams and to be cautious when
providing personal information or downloading files online.


OUR RECOMMENDATIONS



We have listed some essential cybersecurity best practices that create the first
line of control against attackers. We recommend that our readers follow the best
practices given below:

 * Download and install software only from official app stores like Google Play
   Store or the iOS App Store.
 * Use a reputed anti-virus and internet security software package on your
   connected devices, such as PCs, laptops, and mobile devices.
 * Never share your Card Details, CVV number, Card PIN, and Net Banking
   Credentials with an untrusted source.
 * IRCTC or other legitimate organizations never ask for a Card PIN or UPI PIN
   with other banking information; avoid sharing such information over call.
 * Use strong passwords and enforce multi-factor authentication wherever
   possible.
 * Enable biometric security features such as fingerprint or facial recognition
   for unlocking the mobile device where possible.
 * Be wary of opening any links received via SMS or emails delivered to your
   phone.
 * Ensure that Google Play Protect is enabled on Android devices.
 * Be careful while enabling any permissions.
 * Keep your devices, operating systems, and applications updated.


MITRE ATT&CK® TECHNIQUES



TacticTechnique IDTechnique NameInitial AccessT1566PhishingInitial
AccessT1476Deliver Malicious App via Other Means.PersistenceT1402

 Broadcast ReceiversCollectionT1412Capture SMS
MessagesExfiltrationT1567Exfiltration Over Web Service


INDICATORS OF COMPROMISE (IOCS)



IndicatorsIndicator
TypeDescriptionf952c05d9df163cdc96938222c197ea10c9250b3e548a880b0c52faa9c4d6e28SHA256
 Hash of malicious APKbf0cbcea2df55ca0a0bdebec8f615bb71eba4636SHA1  Hash of
malicious APKf4a6093132a4765ffe9115f3bb386f6bMD5Hash of malicious
APKhxxps://mycomplainquery[.]inURLAndroid Malware Distribution URL & C&C server


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