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Submitted URL: https://info.kantata.com/Njc3LUxFSi02OTYAAAGOLyFMCLr3U3TeNv4U8Kw53sB-N3UpPwRHoLp_PS_azGMMr0RLGJ5Na8PbZOor6Y_hFRS0jOg=
Effective URL: https://www.kantata.com/blog/article/introducing-the-2023-professional-services-maturity-benchmark?mkt_tok=Njc3LUxFSi02O...
Submission: On December 14 via api from US — Scanned from DE
Effective URL: https://www.kantata.com/blog/article/introducing-the-2023-professional-services-maturity-benchmark?mkt_tok=Njc3LUxFSi02O...
Submission: On December 14 via api from US — Scanned from DE
Form analysis
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Text Content
THIS WEBSITE USES COOKIES We use cookies to give you the best experience on our website. Using this site means you agree to the use of cookies. Click show details to specify permissions. For more information on cookies, see our Privacy Policy. Do not sell or share my personal information Use necessary cookies only Allow all cookies Show details OK Use necessary cookies only Allow selection Allow all cookies Necessary Preferences Statistics Marketing Show details Cookie declaration [#IABV2SETTINGS#] About Necessary (31) Preferences (33) Statistics (169) Marketing (178) Unclassified (64) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. NameProviderPurposeExpiryTypeCookieConsent [x14]Cookiebot get.kantata.com kantata-dev.netlify.app kantata-staging.netlify.app start.kantata.comStores the user's cookie consent state for the current domain1 yearHTTPcookietest [x4]AmazonThis cookie is used to determine if the visitor has accepted the cookie consent box.SessionHTTPtest_cookieGoogleUsed to check if the user's browser supports cookies.1 dayHTTP__cf_bm [x3]G2Crowd get.kantata.com HubspotThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.1 dayHTTPBIGipServer#get.kantata.comUsed to distribute traffic to the website on several servers in order to optimise response times.SessionHTTP_cfuvidHubspotPendingSessionHTTPbscookie [x2]LinkedInThis cookie is used to identify the visitor through an application. This allows the visitor to login to a website through their LinkedIn application for example.1 yearHTTPli_gcLinkedInStores the user's cookie consent state for the current domain180 daysHTTPcampaignmavenlink.comUsed in context with promotional-codes on the websites. The cookie enables that individual codes are only presented and used once by the specific user.1 dayHTTPsourcemavenlink.comRegisters how the user has reached the website to enable pay-out of referral commission fees to partners.1 dayHTTPJSESSIONIDNew RelicPreserves users states across page requests.SessionHTTPCONSENTYouTubeUsed to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 2 yearsHTTP Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. NameProviderPurposeExpiryTypeloglevelwww.kantata.comMaintains settings and outputs when using the Developer Tools Console on current session.PersistentHTMLwistia-video-progress-#www.kantata.comContains a timestamp for the website’s video-content. This allows the user to resume watching without having to start over, if the user leaves the video or website. PersistentHTMLCookieConsentBulkSetting-#CookiebotEnables cookie consent across multiple websitesPersistentHTMLi18nextLngwww.kantata.comDetermines the preferred language of the visitor. Allows the website to set the preferred language upon the visitor's re-entry. PersistentHTMLlanguagewww.kantata.comDetermines the preferred language of the visitor. Allows the website to set the preferred language upon the visitor's re-entry. PersistentHTMLlandingPageUrl [x6]develop--kantata-next.netlify.app www.kantata.com kantata-dev.netlify.app kantata-next.netlify.app start.kantata.comThe cookie determines the preferred language and country-setting of the visitor - This allows the website to show content most relevant to that region and language.1 yearHTTPDRIFT_ALWAYS_SEND_IDSwww.kantata.comNecessary for the functionality of the website's chat-box function. SessionHTMLDRIFT_openTabs [x2]www.kantata.com DriftUsed to make the chat function consistent across tabs, if the user has multiple browser tabs open for the same website. PersistentHTMLDRIFT_SESSION_ID [x2]form-styling--kantata-next.netlify.app DriftAllows the website to recoqnise the visitor, in order to optimize the chat-box functionality. SessionHTMLDRIFT_SESSION_STARTED [x2]form-styling--kantata-next.netlify.app DriftStores a unique ID string for each chat-box session. 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NameProviderPurposeExpiryTypewistiawww.kantata.comUsed by the website to track the visitor's use of video-content - The cookie roots from Wistia, which provides video-software to websites.PersistentHTMLevents/1/#New RelicUsed to monitor website performance for statistical purposes.SessionPixeljserrors/1/#New RelicPendingSessionPixelc.gifMicrosoftCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.SessionPixelu [x2]Adobe BizibleCollects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content.SessionPixelsnowplowOutQueue_#_post2 [x3]www.kantata.com start.kantata.com cdn-app.pathfactory.comRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. PersistentHTMLsnowplowOutQueue_#_post2.expires [x3]www.kantata.com start.kantata.com cdn-app.pathfactory.comRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. PersistentHTMLCLID [x2]MicrosoftCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.1 yearHTTP_clck [x6]MicrosoftCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.1 yearHTTP_clsk [x6]MicrosoftRegisters statistical data on users' behaviour on the website. 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Used by Google Analytics.2 yearsHTTP__utmb [x3]GoogleRegisters a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.1 dayHTTP__utmc [x3]GoogleRegisters a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.SessionHTTP__utmt [x2]GoogleUsed to throttle the speed of requests to the server.1 dayHTTP__utmv [x3]GoogleSaves user-defined tracking parameters for use in Google Analytics.SessionHTTP__utmz [x3]GoogleCollects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.6 monthsHTTP_cltk [x2]MicrosoftRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. SessionHTML_hjRecordingLastActivityHotjarSets a unique ID for the session. 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Used for internal analytics by the website operator. 1 dayHTTPubvtkantata.comCollects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content.3 daysHTTPvid [x2]cdn-app.pathfactory.comCollects data on visitor interaction with the website's video-content. This data is used to make the website's video-content more relevant towards the visitor. 2 yearsHTTPvwoSn [x2]VWO develop--kantata-next.netlify.appThis cookie is set to make split-tests on the website, which optimizes the website's relevance towards the visitor – the cookie can also be set to improve the visitor's experience on a website.PersistentHTMLAnalyticsSyncHistoryLinkedInUsed in connection with data-synchronization with third-party analysis service. 30 daysHTTP__utmd [x2]GoogleThis cookie is used to assign specific visitors into segments, this segmentation is based on visitor behavior on the website - the segmentation can be used to target larger groups.SessionHTTPvisitor-idMedia.netThis cookie is used to collect information on the visitor. This information will be stored for internal analytics at the website's operator – Internal analytics is used by websites to optimize their domains.1 yearHTTPcookiecookieshare.mindstamp.comThis cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site.SessionHTTPspwww.kantata.comRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. 1 yearHTTP_sp_id.#.expiresstart.kantata.comContains the expiry-date for the cookie with corresponding name. PersistentHTML_sp_ses.#.expiresstart.kantata.comContains the expiry-date for the cookie with corresponding name. PersistentHTMLubpvstart.kantata.comDetermines if a user leaves the website straight away. This information is used for internal statistics and analytics by the website operator. 6 monthsHTTPubvsstart.kantata.comCollects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content.180 daysHTTP_vwo_ssmVWOPending400 daysHTTPl.gifwww.kantata.comThis cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site. SessionPixelv.gifdevelop--kantata-next.netlify.appThis cookie is set to make split-tests on the website, which optimizes the website's relevance towards the visitor – the cookie can also be set to improve the visitor's experience on a website.SessionPixeltddevelop--kantata-next.netlify.appRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. SessionPixel Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. NameProviderPurposeExpiryType6suuid6sc.coRegisters user behaviour and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting. 400 daysHTTPv1/beacon/img.gifb.6sc.coUsed in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.SessionPixel_uetsid [x2]MicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PersistentHTML_uetsid_exp [x2]MicrosoftContains the expiry-date for the cookie with corresponding name. PersistentHTML_uetvid [x2]MicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PersistentHTML_uetvid_exp [x2]MicrosoftContains the expiry-date for the cookie with corresponding name. PersistentHTMLMR [x2]MicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 7 daysHTTPMUID [x2]MicrosoftUsed widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.1 yearHTTPSRM_BMicrosoftTracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services. 1 yearHTTP_BUID [x2]BizibleCollects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. 1 yearHTTPANONCHKMicrosoftRegisters data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. 1 dayHTTPSMMicrosoftRegisters a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.SessionHTTPCMIDCasale MediaCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 yearHTTPCMPROCasale MediaCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. 3 monthsHTTPCMPSCasale MediaCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.3 monthsHTTPrumCasale MediaCollects data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.SessionPixelm/ipvBizibleRegisters user behaviour and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting. SessionPixeltuuidDemandBaseCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.400 daysHTTPtuuid_luDemandBaseContains a unique visitor ID, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize advertisement relevance and ensure that the visitor does not see the same ads multiple times. 400 daysHTTPlastExternalReferrer Meta Platforms, Inc.Detects how the user reached the website by registering their last URL-address.PersistentHTMLlastExternalReferrerTime Meta Platforms, Inc.Detects how the user reached the website by registering their last URL-address.PersistentHTML_an_uid [x5]j.6sc.coPresents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.7 daysHTTP_fbp [x7] Meta Platforms, Inc.Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 monthsHTTP_gd_session [x8]j.6sc.coCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 dayHTTP_gd_svisitor [x7]j.6sc.coCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.2 yearsHTTP_gd_visitor [x8]j.6sc.coCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.2 yearsHTTP_uetsid [x6]MicrosoftCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. 1 dayHTTP_uetvid [x6]MicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 1 yearHTTPsa-user-id [x8]StackAdaptUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 1 yearHTTPsa-user-id-v2 [x8]StackAdaptUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 1 yearHTTPIDEGoogleUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 yearHTTPpagead/landingGoogleCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. SessionPixelDRIFT_NOTIFICATION_PLAYEDwww.kantata.comPendingSessionHTMLDRIFT_SESSION_CAMPAIGNS [x2]www.kantata.com DriftUsed to determine when and where certain pop-ups on the website should be presented for the user and remember whether the user has closed these, to keep them from showing multiple times.PersistentHTMLdrift_aid [x5]DriftSets a unique ID for the specific user. This allows the website to target the user with relevant offers through its chat functionality. 2 yearsHTTPdrift_campaign_refresh [x5]DriftSets a unique ID for the specific user. This allows the website to target the user with relevant offers through its chat functionality. 1 dayHTTPads/ga-audiencesGoogleUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.SessionPixelpagead/1p-user-list/#GoogleTracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.SessionPixel__ptq.gifHubspotSends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.SessionPixel_6senseCompanyDetails [x2]j.6sc.co www.kantata.comUsed in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.PersistentHTMLCHILI_PIPER_CLUSTERform-styling--kantata-next.netlify.appCollects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.PersistentHTML_session_id [x2]jukebox.pathfactory.com G2CrowdStores visitors' navigation by registering landing pages - This allows the website to present relevant products and/or measure their advertisement efficiency on other websites. SessionHTTP_biz_dfsA [x3]BizibleCollects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. SessionHTTP_biz_kvpA [x3]BizibleCollects data on user visits to the website, such as what pages have been accessed. The registered data is used to categorise the user's interest and demographic profiles in terms of resales for targeted marketing.SessionHTTP_biz_nA [x3]BizibleCollects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. 1 yearHTTP_biz_pendingA [x3]BizibleCollects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. 1 yearHTTP_biz_sidBizibleCollects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. 1 dayHTTP_biz_uid [x3]BizibleCollects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. 1 yearHTTP_gcl_au [x2]GoogleUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 monthsHTTP_mkto_trk [x2]MarketoContains data on visitor behaviour and website interaction. This is used in context with the email marketing service Marketo.com, which allows the website to target visitors via email. 2 yearsHTTPsa-user-id [x2]StackAdaptUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PersistentHTMLsa-user-id-v2 [x2]StackAdaptUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PersistentHTMLbcookieLinkedInUsed by the social networking service, LinkedIn, for tracking the use of embedded services.1 yearHTTPli_sugrLinkedInCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. 3 monthsHTTPUserMatchHistoryLinkedInEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. 30 daysHTTPlogTEDUsed to distinguish between internal and external visitors to the website, in order to obtain more concise statistical data regarding the use of the website. SessionPixelplayerconfigTEDUsed in conjunction with video-advertisement - Detects where on the website the video-advertisements should be displayed.PersistentHTMLUIDScorecardResearchCollects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer's preferences.400 daysHTTP__anon_iddevelop--kantata-next.netlify.appCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.PersistentHTMLlalStackAdaptPendingSessionPixelsa-user-id-v3StackAdaptPendingPersistentHTMLsa-user-id-v3 [x7]StackAdaptPending1 yearHTTPtv_UIDMTelariaPending400 daysHTTPtvidTelariaPresents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.1 yearHTTPs.gifdevelop--kantata-next.netlify.appRegisters user behaviour and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting. SessionPixeluuidVWOThis cookie is used to optimize ad relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.3 monthsHTTPLAST_RESULT_ENTRY_KEYYouTubeUsed to track user’s interaction with embedded content.SessionHTTPLogsDatabaseV2:V#||LogsRequestsStoreYouTubePendingPersistentIDBnextIdYouTubeUsed to track user’s interaction with embedded content.SessionHTTPremote_sidYouTubeNecessary for the implementation and functionality of YouTube video-content on the website. SessionHTTPrequestsYouTubeUsed to track user’s interaction with embedded content.SessionHTTPServiceWorkerLogsDatabase#SWHealthLogYouTubeNecessary for the implementation and functionality of YouTube video-content on the website. PersistentIDBTESTCOOKIESENABLEDYouTubeUsed to track user’s interaction with embedded content.1 dayHTTPVISITOR_INFO1_LIVEYouTubeTries to estimate the users' bandwidth on pages with integrated YouTube videos.180 daysHTTPVISITOR_PRIVACY_METADATAYouTubeStores the user's cookie consent state for the current domain180 daysHTTPYSCYouTubeRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.SessionHTTPyt.innertube::nextIdYouTubeRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.PersistentHTMLytidb::LAST_RESULT_ENTRY_KEYYouTubeStores the user's video player preferences using embedded YouTube videoPersistentHTMLYtIdbMeta#databasesYouTubeUsed to track user’s interaction with embedded content.PersistentIDByt-remote-cast-availableYouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-cast-installedYouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-connected-devicesYouTubeStores the user's video player preferences using embedded YouTube videoPersistentHTMLyt-remote-device-idYouTubeStores the user's video player preferences using embedded YouTube videoPersistentHTMLyt-remote-fast-check-periodYouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-session-appYouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-session-nameYouTubeStores the user's video player preferences using embedded YouTube videoSessionHTML Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. NameProviderPurposeExpiryTypeipvBiziblePendingSessionPixelkvpwww.kantata.comPendingSessionPixelm/kvpBiziblePendingSessionPixel_lbvisited [x2]www.kantata.com cdn-app.pathfactory.comPendingPersistentHTML_lbvisitedcount [x2]www.kantata.com cdn-app.pathfactory.comPendingPersistentHTMLspBeaconPreflight_jukeboxTracker_jukeboxTracker [x2]www.kantata.comPendingSessionHTMLspBeaconPreflight_jukeboxTracker_railsTracker [x2]www.kantata.comPendingSessionHTMLAutoLearningwww.kantata.comPendingPersistentHTML_gz_sid [x4]AmazonPending1 dayHTTP_gz_taid [x4]AmazonPending2 yearsHTTPlocalStoredIpDetails [x5]develop--kantata-next.netlify.app www.kantata.com kantata-dev.netlify.app kantata-next.netlify.appPendingPersistentHTMLsmartFacets [x4]AmazonPending1 dayHTTPstoredExchangeRates [x4]develop--kantata-next.netlify.app kantata-dev.netlify.app kantata-next.netlify.app www.kantata.comPendingPersistentHTML7PywvUPzXijvSen [x2]develop--kantata-next.netlify.app global.localizecdn.comPendingPersistentHTML7PywvUPzXijvSsettings [x2]develop--kantata-next.netlify.app global.localizecdn.comPendingPersistentHTMLljs-cache [x2]develop--kantata-next.netlify.app global.localizecdn.comPendingPersistentHTMLljs-hide [x2]develop--kantata-next.netlify.app global.localizecdn.comPendingPersistentHTML_biz_ABTestABiziblePending1 yearHTTP_pf_id.0eb1cdn-app.pathfactory.comPending2 yearsHTTP_pf_ses.0eb1cdn-app.pathfactory.comPending1 dayHTTP_gz_sid_cmav242004p.searchunify.comPending1 dayHTTP_gz_taid_cmav242004p.searchunify.comPending400 daysHTTPconnect.analytics_sidmav242004p.searchunify.comPending1 dayHTTP_pf_id.4223cdn-app.pathfactory.comPending2 yearsHTTP_pf_ses.4223cdn-app.pathfactory.comPending1 dayHTTPcontentmavenlink.comPending1 dayHTTPconversion_pagemavenlink.comPending1 dayHTTPkeywordmavenlink.comPending1 dayHTTPlanding_pagemavenlink.comPending1 dayHTTPmediummavenlink.comPending1 dayHTTPppcAmazonPending14 daysHTTP(unnamed) [x2]mindstamp.com share.mindstamp.comPendingSessionHTTP_cio [x2]Customer.ioPending1 dayHTTP_cioanonidshare.mindstamp.comPendingSessionHTTP_mindstamp_sessionshare.mindstamp.comPendingSessionHTTP_sp_id.daf2start.kantata.comPendingPersistentHTML_sp_ses.daf2start.kantata.comPendingPersistentHTMLevents/page.gifdevelop--kantata-next.netlify.appPendingSessionPixel [#IABV2_LABEL_PURPOSES#] [#IABV2_LABEL_FEATURES#] [#IABV2_LABEL_PARTNERS#] [#IABV2_BODY_PURPOSES#] [#IABV2_BODY_FEATURES#] [#IABV2_BODY_PARTNERS#] Cookies are small text files that can be used by websites to make a user's experience more efficient. 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The Kantata Professional Services Cloud An all-in-one vertical solution laser-focused on elevating performance through the entire professional services project lifecycle. Whether you operate on the Salesforce platform or prefer an open infrastructure, Kantata has you covered. Learn More * Customer Success * ServicesCount on expert guidance from assessment to implementation and beyond. * Value and Success Engineering * Onboarding Services * Support Services * Success StoriesDiscover how Kantata delivers for agencies, consultants and other organizations. * Software & Hi-Tech * Management Consulting * Agencies * IT Services Esri Adopts Kantata to Streamline Resourcing, Boost Revenue and Scale See how Esri uses Kantata as their one source of truth for resourcing data, reducing chaos around staffing and optimizing their business planning process. Learn More * Why Kantata * Our PeopleGet to know our team of experts, innovators and client-committed leaders. * How We Stack UpSee how Kantata compares and where we shine brightest. * PartnersLearn more about our partners or see what it takes to become one. * Product ChoiceAddressing the full range of functionality needed by Professional Services firms. Why Kantata? Kantata fills the gaps traditional PSA solutions ignore, giving you the power to efficiently manage your business, while supporting your clients, team and margins. Learn More * Resources * Resource LibraryBrowse our collection of whitepapers, eBooks, research reports and more. * BlogGet insights into the latest professional services news, tips and tricks. * PodcastStay inspired and tap into expert advice, trends and best practices. * EventsJoin us as we explore new ideas and share our bold vision for what’s possible. The Total Economic Impact™ of Kantata 2023 Forrester study commissioned by Kantata and Salesforce finds that Kantata delivers an average ROI of 499% Get the report PricingLogin Kantata Blog Topics IN THE NEWS Total Economic Impact Study Reveals Kantata Provided $24.5 Million in Benefits to Services Organizations Read Now Industry * Agency & Marketing * Business Intelligence * Client Engagement * Growth and Profitability * Industry Perspectives * Operational Efficiency * Professional Services Technology * Project Management * Resource Management * Workforce Trends Kantata * In The News * Success Stories * Women In Tech Blog / Growth and Profitability SHARE THIS INTRODUCING THE 2023 PROFESSIONAL SERVICES MATURITY BENCHMARK UPDATEDFEB 20, 2023 By Chris Scalia, Chief Customer Officer, Kantata This is an excerpt of Kantata’s introduction to SPI’s 2023 Professional Services Maturity Benchmark report. Click here to download the full report for free. I’m excited to present you with the 2023 edition of the annual SPI Professional Services Maturity Benchmark, which analyzes the performance of over 700 professional services businesses of all shapes and sizes. At Kantata, the Professional Services Maturity Benchmark is an invaluable tool we use with our customers and prospective customers to help establish a picture of what’s possible through the digital transformation of their PS organizations. SPI’s annual research provides essential, up-to-date information on what high performance looks like across key pillars, while also providing a constructive framework for understanding the sequence of steps required to achieve operational maturity. I encourage you to actively use this report to evaluate how your business stacks up and find key strategic areas for optimization and transformation. As Kantata’s Chief Customer Officer, I have spoken with many professional services organizations that are navigating economic challenges and struggling to make critical decisions with confidence. These organizations are wondering what they can do, when demand is more volatile than ever, to ensure their business is in a position to consistently deliver work, while protecting their margins, their clients, and their valued team members. This year’s benchmark tells a story of an industry that has found ways to protect and enhance financial performance – profitability increased from 2021 to 2022 – while also struggling to fully come to grips with lingering impacts from the pandemic, changing work norms that create productivity risks, and an ongoing talent war that can threaten the core of a PS organization. These overarching challenges have resulted in the degradation of certain Key Performance Indicators, with average employee billable utilization and project margins below five year averages, the number of projects delivered on time dipping by 5%, and project overruns increasing by 21%. Despite these apparent headwinds, the SPI report again highlights the relationships between higher performance and adoption of purpose-built technology solutions for PS organizations. For organizations with over 50 employees, the difference between businesses using a solution in SPI’s PSA category and those that are not is significant. Adopters of PS-specific solutions, for example, enjoy a 5% difference in average billable utilization and a 16% difference in average project margins. LEARN MORE Download the Professional Services Maturity Benchmark to learn how these results align with the improvements Kantata’s customers are seeing when they adopt the Kantata Professional Services Cloud. As a preface to the benchmark, we demonstrate some of the many ways the Kantata Cloud is driving transformational outcomes for Kantata’s customers – who make up 30% of the surveyed users in this study, the most of any provider in SPI’s PSA category. SHARE THIS: * Twitter * Facebook * Get Your Copy RECOMMENDED FOR YOU Interactive Tool KANTATA'S RESOURCE UTILIZATION AND REVENUE CALCULATOR eBook WALKING THE TIGHTROPE: EQUIPPING DECISION-MAKERS TO BALANCE KEY PRIORITIES WITH CONFIDENCE Whitepaper SCALING IN MODERN PROFESSIONAL SERVICES: HOW TO SUCCESSFULLY GROW IN A CHANGING INDUSTRY Success Story ROCKET CONSULTING USES KANTATA TO FREE UP MANAGEMENT TIME TO FOCUS ON GROWTH UP NEXT Growth and Profitability THE KEYS TO SCALING SUCCESS FOR MARKETING AGENCIES SUBSCRIBE TO GET UPDATES * Email: Subscribe Kantata respects your privacy. Click here to view our Terms and Privacy Statement. Get the latest articles in your inbox. 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