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open in your state.
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collaborate.
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Designed to support safety for your staff and patients. Find the body camera
best fit to help protect those inside your facility.
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See the next generation of radios for healthcare. Find out which radio best
suits your needs
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TLK 25 Wi-Fi
Discreet, intuitive and reliable, the TLK 25 Wi-Fi can improve venue safety and
operations.
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Safer Stadiums
Create a streamlined communication experience and maintain safety throughout
your entire facility
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MOTOTRBO Ion
Combine voice and broadband data capabilities
Learn more
MOTOTRBO R7
Be heard with the new radio offering advanced audio capabilities in a rugged,
future-ready device
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BUILD YOUR CUSTOM RADIO SOLUTION
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Are you getting the most out of your body-worn cameras? Find out with this quick
online assessment.
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Receive a custom CAD recommendation and learn which system is the best for your
agency.
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MOTOTRBO R7
Be heard with the new radio offering advanced audio capabilities in a rugged,
future-ready device
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Go All On
See how your team can go all on with the MOTOTRBO Ion rugged commercial smart
radio
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Safer Manufacturing
Learn about the technology ecosystem
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See the next generation of radios for manufacturing. Find out which radio best
suits your needs
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2023 Motorola Solutions Energy Survey Report
Download the 2023 energy survey report & learn about the growing trends in
energy facility security.
Take me beyond
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Determine how much your facility could be saving when you switch to MOTOTRBO Ion
radios.
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Solutions meet CSfC and HIPAA for temporary, mobile assets needing access to
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Rugged MILSPEC LTE device approved for Classified Ops by NSA’s CSfC program and
credentialed by NIAP
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Advanced 911 call-taking for DoD PSAPs by augmenting voice calls with text,
multimedia, and alerts
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2023 Motorola Solutions Energy Survey Report
Download the 2023 energy survey report & learn about the growing trends in
energy facility security.
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Determine how much your facility could be saving when you switch to MOTOTRBO Ion
radios.
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Designed to support safety for your staff and customers. Find the body camera
best fit for your store operations.
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TLK 25 Wi-Fi
Strengthen customer experience and loss prevention with a discreet, intuitive
device: TLK 25 Wi-Fi
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Compact, affordable & easy-to-deploy radio solutions
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Be heard with the new radio offering advanced audio capabilities in a rugged,
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Create a streamlined experience and maintain safety throughout your airport
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Combine voice and broadband data capabilities
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which radio best suits
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Free Playbook: Substations Are Under Attack
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Build now
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Secure additional funding with the latest grant resources.
Learn more
Corrections
GRANT ASSISTANCE
Explore recent grants and free grant assistance programs to help secure
additional funding.
Learn More
Jail and Inmate Management
Make your jails safer and more efficient using jail management software
Learn More
See All Education Solutions
MOTOTRBO R7
Be heard with the new radio offering advanced audio capabilities in a rugged,
future-ready device
Explore R7
EDUCATION GRANTS FINDER
Explore the Motorola Solutions Education Grants Hub and see if there is a grant
open in your state.
Explore now
EXPLORE THE LATEST TWO-WAY RADIOS
See how the latest MOTOTRBO two-way radios are built to help your school
collaborate.
Learn More
Safer Schools
See how one school district implemented a technology ecosystem
View case study
See All Fire & EMS Solutions
Fire & EMS insight report
Hear how your peers are prioritizing NFPA 1802, drones & grant programs.
Learn more
BUILD YOUR CUSTOM RADIO SOLUTION
Start building your customized mission-critical radio solution now.
Get Started
See All Healthcare Solutions
MOTOTRBO R7
Be heard with the new radio offering advanced audio capabilities in a rugged,
future-ready device
Explore R7
SAFER HOSPITALS
Explore the technology ecosystem
Learn more
Healthcare body cameras
Designed to support safety for your staff and patients. Find the body camera
best fit to help protect those inside your facility.
Explore now
MOTOTRBO Comparison Tool
See the next generation of radios for healthcare. Find out which radio best
suits your needs
Explore now
See All Hospitality Solutions
TLK 25 Wi-Fi
Discreet, intuitive and reliable, the TLK 25 Wi-Fi can improve venue safety and
operations.
Learn more
Safer Stadiums
Create a streamlined communication experience and maintain safety throughout
your entire facility
Learn more
MOTOTRBO Ion
Combine voice and broadband data capabilities
Learn more
MOTOTRBO R7
Be heard with the new radio offering advanced audio capabilities in a rugged,
future-ready device
Explore R7
See All Law Enforcement Solutions
BUILD YOUR CUSTOM RADIO SOLUTION
Start building your customized mission-critical radio solution now.
Get started
Body Cam Evaluation
Are you getting the most out of your body-worn cameras? Find out with this quick
online assessment.
Begin Evaluation
CAD Evaluation Tool
Receive a custom CAD recommendation and learn which system is the best for your
agency.
Begin Evaluation
See All Manufacturing Solutions
MOTOTRBO R7
Be heard with the new radio offering advanced audio capabilities in a rugged,
future-ready device
Explore R7
Go All On
See how your team can go all on with the MOTOTRBO Ion rugged commercial smart
radio
Explore Ion
Safer Manufacturing
Learn about the technology ecosystem
Explore solutions
MOTOTRBO Comparison Tool
See the next generation of radios for manufacturing. Find out which radio best
suits your needs
Explore now
See All Mining Solutions
2023 Motorola Solutions Energy Survey Report
Download the 2023 energy survey report & learn about the growing trends in
energy facility security.
Take me beyond
Calculate Your ROI With The MOTOTRBO Ion
Determine how much your facility could be saving when you switch to MOTOTRBO Ion
radios.
Calculate Now
See All U.S. Federal and Military Solutions
Trusted USFG Partner
See why Federal agencies have chosen us as their best value technology partner
for over 90 years.
Learn more
Unified Response Capabilities
Solutions meet CSfC and HIPAA for temporary, mobile assets needing access to
HIE, EMR, PHI, imaging
Explore solutions
Secure Mobile (TAK)
Rugged MILSPEC LTE device approved for Classified Ops by NSA’s CSfC program and
credentialed by NIAP
Learn more
Military NextGen 9-1-1
Advanced 911 call-taking for DoD PSAPs by augmenting voice calls with text,
multimedia, and alerts
Discover more
See All Oil & Gas Solutions
2023 Motorola Solutions Energy Survey Report
Download the 2023 energy survey report & learn about the growing trends in
energy facility security.
Show me the results
Calculate Your ROI With The MOTOTRBO™ Ion
Determine how much your facility could be saving when you switch to MOTOTRBO Ion
radios.
Calculate Now
See All Parking & Mobility Solutions
Vigilant ClientPortal
Automate parking enforcement with Vigilant ClientPortal LPR software: improve
enforcement safely
Learn more
LPR for Parking Enforcement
Learn the 5 steps to implement your program
Read More
See All Retail Communication Solutions
CURVE BUSINESS RADIO
Wi-Fi enhanced business radio to help teams stay connected and on-task.
Learn more
Retail body cameras
Designed to support safety for your staff and customers. Find the body camera
best fit for your store operations.
Explore now
TLK 25 Wi-Fi
Strengthen customer experience and loss prevention with a discreet, intuitive
device: TLK 25 Wi-Fi
Learn more
Business Radios
Compact, affordable & easy-to-deploy radio solutions
Learn more
See All Transportation & Logistics Solutions
MOTOTRBO R7
Be heard with the new radio offering advanced audio capabilities in a rugged,
future-ready device
Explore R7
Safer Airports
Create a streamlined experience and maintain safety throughout your airport
Learn more
MOTOTRBO Ion
Combine voice and broadband data capabilities
Explore Ion
MOTOTRBO Comparison Tool
See the next generation of radios for transportation and logistics. Find out
which radio best suits
Explore now
See All Utilities Solutions
Free Playbook: Substations Are Under Attack
Learn how Motorola Solutions can help your substation find the perfect security
solution.
Learn More
2023 Motorola Solutions Energy Survey Report
Download the 2023 energy survey report & learn about the growing trends in
energy facility security.
Download Now
About Us
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Learn more about how Motorola Solutions is solving for safer
Learn More
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* Home
* About Us
* Privacy Statement
PRIVACY STATEMENT
PRIVACY STATEMENT
Last Updated: June 2, 2023
This Privacy Statement applies to Motorola Solutions, Inc. and each of its
subsidiaries’ and affiliates’ (“MSI”, “we”, “us”, or “our”) websites, including
our mobile versions, and Solutions that link to or reference our Privacy
Statement and describes how we handle personal data and the choices available to
you regarding collection, use, access, disclosure and how to update and correct
your personal data. This Statement is not, however, a contract and does not
create any legal rights or obligations.
We may provide additional information on the collection or use of personal data
provided prior to or at the time of data collection where this is required by
applicable data protection laws. Certain Motorola Solutions websites and
Solutions may have their own privacy documentation describing how we handle
personal data for those websites or Solutions specifically. To the extent a
specific statement for a website or Solution conflicts with this Privacy
Statement, such specific statement will control.
We will update this Statement from time to time. You can see when this Statement
was last updated by checking the date displayed at the top of this Statement.
We have adopted a set of Binding Corporate Rules - Controller ("BCR-C’s"), for
the European Economic Area (“EEA”), effective October 12, 2020 and the United
Kingdom (“UK”), effective May 2, 2013. The BCR-C’s are designed to ensure that
personal data of covered individuals in the EEA and UK are protected while being
processed by any of our affiliates around the world.
The Danish Data Protection Agency, Datatilsynet approved our EEA BCR-C’s. For
the full text of our EEA BCR-C’s, click here. For a link to the BCR-C’s
appendices, click here.
The Information Commissioner’s Office (ICO) approved our UK BCR-C’s. For the
full text of our UK BCR-C’s, click here. For a link to the BCR-C’s appendices,
click here.
Contact Us
CONTACT US
Call 1.888.325.9336
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JUMP TO ...
* Our Role as a Processor or Service Provider
* Personal Data Collected
* Social Computing Tools
* Third Party Websites
* Use of Personal Data
* Legal Basis
* Sharing of Personal Data
* Mergers or Acquisitions or Sale
* Your Choices
* Additional U.S. State Privacy Disclosures
* European Economic Area (EEA) and United Kingdom (UK) Data Protection Rights
* Information Security
* International Data Transfers
* Retention
* Children's Privacy
* Updates to this Privacy Statement
* How To Contact Us
OUR ROLE AS A PROCESSOR OR SERVICE PROVIDER
Data protection laws sometimes differentiate between “controllers” and
“processors” of personal data. A “controller” determines the purposes and means
(or the why and the how) of processing personal data. A “processor,” which is
sometimes referred to as a “service provider,” processes personal data on behalf
of a controller subject to the controller’s instructions.
When our customers use the products and services they purchase from us, we may
process personal data on behalf of our customers (the controllers) in
accordance with their instructions and, therefore, act as a “processor.” If you
have questions about personal data that may be processed by Motorola Solutions
as a “processor” in connection with the products or services used by one of our
customers, or want to exercise any of your rights regarding such personal data,
we recommend that you contact the applicable customer directly as it will be our
obligation to redirect any inquiry you make to us back to that Motorola
Solutions customer.
PERSONAL DATA COLLECTED
What personal data is collected?
Product and Services
When you place an order with us, we may collect personal data about you,
including name, title, company, address, email address, phone numbers and, in
rare instances, other categories of personal data, such as payment card
information, driver’s license numbers, social security numbers (or equivalent
national identification numbers) and date of birth. If you contact us via email,
phone, chat, or other communication channels, we may collect personal data you
provide in connection with your communication (such as, name, title, company,
address, email address, phone number, and products / services of interest) and
may monitor or record our conversation (including through the use of automated
tools by us or our third-party providers).
Marketing
We may ask you for and collect personal data at other times in connection with
our marketing activities, including when you enter a sweepstakes or contest;
participate in a promotion or marketing campaign sponsored by us or one of our
business partners; when you want to find out about services offered in your
area; when you complete surveys or other questionnaires; when you participate in
a user forum or blog hosted by us or one of our business partners; when you send
us an email.
We (and our Service Providers) may also collect information made publicly
available through third-party platforms such as social media websites, online
databases, or online directories.
If you do not wish to receive marketing communications you can opt out by
visiting the Communications Preference Center. After you opt out, we will not
send further promotional communications, but we may continue to contact you to
the extent necessary for the purposes of any services that you have requested.
Recruitment
We collect personal data when you express interest in employment with Motorola
Solutions, whether directly or via an agent or recruiter (speculatively or in
response to any ad on the basis of our legitimate interest to recruit new
employees or contractors), including names, contact information, CV or resume,
date of birth, performance management information, compensation information,
race and ethnic origin.
Cookies and Online Activities
When you interact with us online, including through our websites, we and our
third-party providers may automatically collect certain information from your
device and your browsing activities. For example, our web server logs collect IP
addresses and other unique identifiers of visitors to our websites, as well as
certain device characteristics and metrics relating to their visits including
operating system, device type and version, browser type and version, the URL
entered and the referring page/campaign, date/time of visit, other user agent
string data, the time spent on our services, and any errors that may occur
during the visit to our services.
We and our third-party providers may also collect information automatically
about the electronic path you take to our websites, through our websites and
when exiting our websites, as well as your usage and activity on our websites
and other online services, such as the links and objects you view, click or
otherwise interact with (also known as “clickstream data”). We and our
third-party providers use log data and clickstream data to measure the use of
our websites and online services, as well as to improve the content of our
sites. We and our third-party providers may also use this data for purposes of
determining which products and services may be of interest to you, and to market
to you based on those interests.
In order to collect this data, we and our third-party providers may use (i)
cookies or small data files that are stored on an individual’s computer or
device and (ii) other, related technologies, such as web beacons, pixels,
embedded scripts, location-identifying technologies and logging technologies
(collectively, “cookies”). For more information about these practices, and any
choices you may have in relation to the use of cookies, please refer to
the Cookies tab of this Statement.
Information for Channel Partners
If you represent a Motorola Solutions’ channel partner, you may visit our
websites intended specifically for channel partners. We may use information
provided on that site to administer and develop our business relationship with
you, the channel partner you represent, and channel partners generally. For
instance, this may involve using your information to send you details of channel
partner programs, including product offerings or special opportunities. It may
also include sharing certain information with other channel partners (subject to
any confidentiality obligations that may exist), or Motorola Solutions’
customers or prospects. In connection with a particular transaction or program,
we may also contact you as part of customer satisfaction surveys or for market
research purposes. We will process your data on the basis of performance of a
contract to which you (as a representative of a Motorola Solutions channel
partner) are party or in order to take steps at your request prior to entering
into a contract.
Information for Suppliers
If you represent a Motorola Solutions’ supplier, you may visit our websites
intended specifically for use by Motorola Solutions’ suppliers. We may use the
information provided on those sites in connection with entering into or
performing purchases, contracts, or other transactions with you or related
business partners (such as customers). For example, this may include sharing
information with other parts of Motorola Solutions, Motorola Solutions’ channel
partners, customers, shipping companies, financial institutions and postal or
government authorities involved in fulfillment. It may also be used to
administer and develop our relationship with you, the supplier you represent,
and other Motorola Solutions’ suppliers generally.
SOCIAL COMPUTING TOOLS
We also provide social computing tools on some of our websites to enable online
sharing and collaboration among members who have registered to use them. These
include forums, wikis, blogs and other social media platforms. For more
information about these tools and our practices relating to them, please refer
to the Social Computing Tools tab of this Statement.
THIRD PARTY WEBSITES
Who is collecting the information?
When you are on our websites and are asked for personal data, you are sharing
that information with Motorola Solutions, Inc., its subsidiaries and related
companies. Additionally, if you purchase a product or other device requiring
service, your personal data may be collected by a third party company working
with us. We may also contract with third party companies to perform services for
us on our websites that require these companies to collect personal data (e.g.
hosting a website sweepstakes, promotion or survey, conducting advertising
activities, selling software, facilitating online job applications, or providing
/ monitoring communications and chat features).
In addition, our websites may be operated by third parties, or may allow
third-party vendors to provide products and services directly to our customers.
Such relationships are designated with a “Provided By” or “Powered By” company
legend or logo, or other similarly worded designation. If you desire to purchase
a product or service from such third party, your personal data will be collected
by the third-party company, and shared with us. You may review the privacy
practices of the third party either by clicking the link on the bottom of the
page, or by clicking on the “Provided by Company” logo, which will take you to
their website. Additionally, when you purchase or download software applications
from us or a third party, your personal data is shared with the software
developer/licensor in order to register you as a licensed software user, and to
permit them to provide you any required support. If you are concerned about the
privacy statement of a certain developer or software company, you may contact
them directly or visit their individual websites.
Our websites may also contain various links to third-party websites. These sites
may provide additional information, goods, services and/or promotions. These
sites are owned and operated independently of us, and have their own separate
privacy and data collection practices. Any information you provide to these
websites will be governed under the terms of their privacy statement, if any. We
have no responsibility or liability whatsoever for the independent actions or
policies of these independent sites, and we are not responsible for the content
or privacy practices of such sites.
USE OF PERSONAL DATA
How is my personal data used?
Motorola Solutions’ primary goal in collecting personal data is to facilitate
order processing, to communicate regarding business matters, to enable us to
contact you if a problem arises with your order, or if there is some other need
to reach you. Additionally, if you purchase a product or other device requiring
service, your personal data may be used to obtain a credit report if necessary.
Such information is required to complete a purchase transaction. Certain
information may also be used to provide you with a customized experience on our
websites, which includes interactive communications and other services. Our
websites may also contain optional registration, surveys and questionnaires
asking for information, as well as several opportunities for visitors to ask
questions. We use the information you provide to help us design and build better
products, to customize your shopping experience, to work better with you as a
channel partner, and to provide advice and purchase recommendations. If you do
not provide information that we request, we may not be able to provide (or
continue providing) relevant products or services.
We also use the information we collect to help with marketing and advertising
offers customized for you. This kind of advertising may be done with banner ads
as well as promotional emails sent by us, or by third parties under contract
with us. We may also match user information with third-party data to help us
better understand our customers.
We also conduct research on our users’ demographics, interests, and behavior
based on the information provided to us when making a purchase, during a
promotion, from surveys and from our server log files. We do this to better
understand and serve our users. This research is compiled and analyzed on an
aggregated basis so as to prevent identification of personal data relating to
any one individual. We may share the aggregated data with our business partners.
LEGAL BASIS
On what legal basis do we process personal data?
We process personal data:
* When it is necessary for the performance of any contractual relationship we
may have with you, such as payment information where it is necessary to
conclude a transaction with you;
* Where it is necessary for us to comply with our legal obligations, such as
tax reporting or for anti-money laundering purposes; or
* Where it is necessary for the purposes of the legitimate interests pursued by
us, which are identified in the “Use of Personal Data” section, where those
interests are not overridden by the interests or fundamental rights and
freedoms of the data subject.
We may also process your personal data based on your explicit consent (i.e.,
your freely given, specific, informed and unambiguous consent). Where this is
the case, we will clearly request your consent prior to collecting or processing
your personal data. You should be aware that you have the right to withdraw your
consent at any time.
SHARING OF PERSONAL DATA
With whom does Motorola Solutions share my personal data?
We share personal data with our subsidiaries and related companies. If you or
your company purchase a product or other device requiring service, your personal
data is shared with the relevant service provider. Additionally, if you express
an interest in a product requiring a particular type of service, we may share
your personal data with your local service provider in order to determine
whether such service is available in your area.
We may share your personal data with third-party service providers so that they
may provide services to us that are consistent with the terms of this
Privacy Statement (e.g., database management, providing / monitoring
communications and chat features, sending personalized emails, software sales,
and conducting sweepstakes and other promotions on our behalf). We may also, on
occasion, provide personal data to third-party businesses as part of a specific
product, service, or promotion.
We share website usage information about visitors to our websites, who have
received a personalized promotional campaign, with third-party advertising
companies for the purpose of personalizing future campaigns and upgrading
visitor information used in reporting statistics. For this purpose, we and our
third-party advertising companies note some of the pages you visit on our
websites through the use of cookies, pixel tags (also called clear gifs) and
related technologies. For more information about these practices, and any
choices you may have in relation to the information being collected, please
refer to the Cookies tab of this Statement.
We may share your information with third parties, such as legal advisors and law
enforcement, in connection with the establishment, exercise or defense of legal
claims; to comply with laws and regulations or to respond to lawful requests and
legal process; to protect our rights and property and the rights and property of
our agents, customers, and others, including to enforce our agreement, policies,
and Terms of Use; to detect, suppress, or prevent fraud; to reduce credit risk
and collect debts owed to us; to protect the health and safety of us, our
customers, or any person; as otherwise required by applicable law, court order,
subpoena or other legal process; or as requested by a governmental or law
enforcement authority. We may also disclose information about you to third
parties with your consent.
MERGERS OR ACQUISITIONS OR SALE
We may also disclose or use personal data in connection with certain corporate
business transactions. For more information about these potential practices,
please refer to the Mergers Acquisitions or Sale tab of this Statement.
YOUR CHOICES
You may have certain choices in relation to your personal data. For more
information about these choices, please refer to the Your Choices tab of this
Statement.
ADDITIONAL U.S. STATE PRIVACY DISCLOSURES
If you are a resident of the State of California, Colorado, Connecticut, Nevada,
Utah, or Virginia in the United States, please refer to the U.S. Residents tab
of this Statement for additional U.S. state-specific privacy disclosures.
EUROPEAN ECONOMIC AREA (EEA) AND UNITED KINGDOM (UK) DATA PROTECTION RIGHTS
What about my rights under EEA & UK law?
Individuals whose personal data is collected and/or used in Europe have the
rights described in our BCR-C’s. The capitalized terms used in this section and
not otherwise defined in this Statement have the same meaning as defined in the
General Data Protection Regulation (GDPR).
What are your rights in relation to Personal Data
Subject to applicable law, you may have a number of rights regarding the
Processing of your Personal Data, including:
* The right to request access to, or copies of your Personal Data that we
Process or control, together with information regarding the nature,
processing and disclosure of those Personal Data;
* The right to request rectification of any inaccuracies in your Personal Data
that we Process or control;
* The right to request, on legitimate grounds
* Erasure of your Personal Data that we Process or control; or
* Restriction of Processing of your Personal Data that we Process or control;
* The right to have your Personal Data that we Process or control transferred
to another Controller, to the extent applicable;
* Where we Process your Personal Data on the basis of your consent, the right
to withdraw that consent; and
* The right to lodge complaints with a Data Protection Authority regarding the
Processing of your Personal Data by us or on our behalf.
This does not affect your statutory rights.
Subject to applicable law, you may also have the following additional rights
regarding the Processing of your Personal Data:
* The right to object, on grounds relating to your particular situation, to the
Processing of your Personal Data by us or on our behalf; and
* The right to object to the Processing of your Personal Data, by us or on our
behalf for direct marketing purposes.
To exercise one of more of these rights, or to ask a question about these rights
or any other provision of this Statement, or about our Processing of your
Personal Data, please use the contact details provided in the How To Contact
Us section below.
INFORMATION SECURITY
What about information security?
When you place an order or provide personal data, we employ certain technical
and organization security measures, such as encryption where appropriate.
Encryption scrambles the information in your purchase, including your credit
card number, so this information can only be viewed by Motorola Solutions.
Motorola Solutions currently uses Secure Socket Layer (SSL) encryption
technology, where appropriate, for Internet-based transactions.
However, no data transmission over the Internet can be guaranteed to be 100%
secure. As a result, while we have taken appropriate steps to protect your
personal data, Motorola Solutions cannot ensure or otherwise warrant the
security of any information you provide to us or from our website, and therefore
you use our site at your own risk.
INTERNATIONAL DATA TRANSFERS
Where will my personal data be transferred?
As a global company Motorola Solutions has international sites and users all
over the world. The personal data you provide may be transmitted, used, stored
and otherwise processed outside of the country where you submitted that
information, including jurisdictions that may not have data privacy laws that
provide equivalent protection to such laws in your home country, including
primarily the United States where our global headquarters is located.
Our BCR-C’s govern transfers between our group companies and require all group
companies to protect personal data they process from the European Economic Area
(“EEA”) and the United Kingdom (“UK”) in accordance with applicable data
protection law. For all other personal data, we take steps designed to protect
personal data in a similar manner.
We have implemented similar transfer safeguards, such as entering into the
European Commission’s Standard Contractual Clauses, with our third party service
providers and partners. Further details can be provided upon request.
RETENTION
For how long will Motorola Solutions keep my personal data?
We apply a general rule of keeping personal data only for as long as is
reasonably necessary to fulfill the purposes for which it was collected.
However, if necessary, we may retain personal data for longer periods of time,
until set retention periods and deadlines expire, for instance where we are
required to do so in accordance with legal, tax and accounting requirements, set
by a legislator, regulator or supervisory authorities. In specific circumstances
we may retain your personal data until the statutory limitation periods have
expired (usually three years, but up to thirty years in some cases), when this
is necessary for the establishment, exercise or defense of legal claims.
To determine the appropriate duration of the retention of personal data, we
consider the amount, nature and sensitivity of the personal data, the potential
risk of harm from unauthorized use or disclosure of personal data and if we can
attain our objectives by other means, as well as our legal, regulatory, tax,
accounting and other applicable obligations.
When we have no ongoing legitimate business need to process your personal data,
we will either delete, deidentify, or anonymize it or, if this is not possible
(for example, because your personal data has been stored in backup archives),
then we will securely store your personal data and isolate it from any further
processing until deletion, deidentification, or anonymization is possible.
CHILDREN'S PRIVACY
What about my child’s privacy?
Websites and other online services operated by or on behalf of Motorola
Solutions, Inc. and its world-wide affiliated companies and subsidiaries are not
intended for use by persons under the age of 13. We do not seek to or knowingly
collect or solicit information about children under the age of 13. No
information should be submitted to or posted on our websites or other online
services by users under 13 years of age. If a child under the age of 13 provides
personal data to us, we encourage the child’s parent or guardian to contact us
to request that we remove the personal data from our systems. If we learn that
any personal data we collect has been provided by a child under the age of 13,
we will promptly delete the information.
UPDATES TO THIS PRIVACY STATEMENT
We will update this Privacy Statement from time to time. When we make changes to
this Privacy Statement, we will change the “Last Updated” date at the beginning
of this Privacy Statement. If we make material changes to this Privacy
Statement, we will notify you by prominent posting on our website or through
other appropriate communication channels. All changes shall be effective from
the date of publication unless otherwise provided in the notification.
HOW TO CONTACT US
If you have other questions, comments or concerns about our privacy practices
please contact our Privacy Office at privacy1@motorolasolutions.com or at the
address below. If you wish to issue a request to exercise your rights where
applicable by law please complete the U.S. form found here.
Data Protection Officer
Motorola Solutions, Inc
500 W. Monroe
Chicago, IL USA 60661-3618
United States
Email: privacy1@motorolasolutions.com
EEA & UK Privacy Points of Contact
Motorola Solutions, Inc. has designated specific representatives you can contact
in the EEA & UK in the following
countries: Germany, Greece, Poland, Portugal, Spain and United Kingdom or please
send an email to privacy1@motorolasolutions.com
indicating your country of residence and we will route you to the appropriate
Motorola Solutions data protection representative.
If you have other questions, comments or concerns about our privacy practices
please contact our Privacy Office at privacy1@motorolasolutions.com or at the
address above. If you wish to issue a request to exercise your rights where
applicable by law please complete the EEA/UK form found here.
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* What About Cookies?
WHAT ABOUT COOKIES?
What are Cookies and Related Technologies?
Cookies are small data files that are stored on your device that allow us and
our third-party providers to collect certain information about your interactions
with our websites and other online services. We and our third-party providers
may also use other, related technologies to collect this information, such as
web beacons, pixels, embedded scripts, location-identifying technologies and
logging technologies (collectively, “cookies”).
What Do We Collect When Using Cookies?
When you interact with our websites and other online services, we and our
third-party providers may use cookies to automatically collect certain types of
information about your usage of our websites and other online services. For
example, we may collect log data about your device and its software, such as
your IP address, operating system, browser type, date/time of your visit, and
other similar information. We may collect analytics or “clickstream” data or use
third-party analytics tools such as Google Analytics to help us measure traffic,
usage and activity trends for our websites and online services, and to better
understand our user base.
Third-party providers may also collect personal data about your online
activities over time and across different websites when you use our websites and
online services.
How Do We Use That Information?
We use or may use the data collected through cookies to: (a) remember
information so that you will not have to re-enter it during your visit or the
next time you visit our websites and online services; (b) provide and monitor
the effectiveness and quality of our websites and online services; (c) monitor
online usage and activities of our websites and online services; (d) diagnose
errors and problems with our websites and online services; (e) otherwise plan
for and enhance our websites and other online services; and (f) facilitate the
purposes identified in our Privacy Statement. We and our third-party advertising
providers also use the information we collect through cookies to understand your
browsing activities, including across unaffiliated third-party sites, so that we
can deliver personalized ads, content and information about products and
services that may be of interest to you.
Please note that we may link some of the personal data we collect through
cookies with the other personal data that we collect about you and for the
purposes described in our Privacy Statement.
Your Choices About Cookies
In some jurisdictions, including the European Economic Area Member States and
the United Kingdom, most cookies will only be enabled if you have taken some
form of action on our website(s) to accept cookies using the prominent banner
notice. However, in other jurisdictions, cookies will be enabled by default.
If you would prefer not to accept cookies on the www.motorolasolutions.com site,
you may adjust your Cookie Preferences.
Where available, you may adjust your cookie preferences on our other websites
through similar cookie preference managers usually linked at the bottom of each
website. Alternatively, most browsers allow you to: (i) change your browser
settings to notify you when you receive a cookie, which lets you choose whether
or not to accept it; (ii) disable existing cookies; or (iii) set your browser to
automatically reject cookies. Please note that rejecting cookies may negatively
impact your experience using our online services, as some features and services
may not work properly.
Depending on your device and operating system, you may not be able to delete or
block all cookies using your device or browser settings. In addition, if you
want to reject cookies across all your browsers and devices, you will need to do
so on each browser on each device you actively use.
You may also set your email options to prevent the automatic downloading of
images that may contain technologies that would allow us to know whether you
have accessed our email and performed certain functions with it.
Many of our websites use Google Analytics, a web analytics service provided by
Google, Inc. (“Google”). For more information on the use of Google Analytics,
please visit Google’s privacy policy here. You can also view Google’s currently
available opt-out options here.
Your Choices About Online Ads
In addition to providing you the ability to adjust your Cookie Preferences as
outlined above, we support the self-regulatory principles for online behavioral
advertising (“Principles”) published by the Digital Advertising Alliance
(“DAA”).
If you want to opt out of receiving online interest-based advertisements from
advertisers and third parties that participate in the DAA program on mobile
apps, please follow the instructions at http://www.aboutads.info/appchoices.
Please note that when you opt out of receiving interest-based advertisements,
this does not mean you will no longer see advertisements from us or on our
online services. It means that the online ads that you do see from DAA and NAI
program participants should not be based on your interests. We are not
responsible for the effectiveness of, or compliance with, any third-parties’
opt-out options or programs or the accuracy of their statements regarding their
programs. In addition, third parties may still use cookies to collect
information about your use of our websites and online services, including for
analytics and fraud prevention as well as any other purpose permitted under the
DAA’s Principles and other program requirements.
JUMP TO ...
* Privacy Disclosures For U.S. Residents
* California Notice of Financial Incentives
PRIVACY DISCLOSURES FOR U.S. RESIDENTS
Nevada Residents: If you are a resident of the state of Nevada in the United
States, please note Chapter 603A of the Nevada Revised Statutes permits a Nevada
resident to opt out of future sales of certain covered information that a
website operator has collected or will collect about the resident. To submit
such a request, please complete the form found here.
California, Colorado, Connecticut, Utah and Virginia Residents: The remainder of
this section applies to individual residents of the state of California,
Colorado, Connecticut, Utah, or Virginia in the United States and provides
additional information about our personal data processing practices relating to
such individuals.
This section does not apply to information relating to our employees,
contractors, applicants and other personnel. In addition, we often act as a
“service provider” or “processor” as defined under applicable U.S. privacy law,
processing personal data on behalf of our customers, and this section does not
apply to the personal data processing we perform as a service provider or
processor.
Collection and Use of Personal Data
Personal Data
As described in more detail in the Personal Data Collected section of
our Privacy Statement, we collect the following categories of personal data:
* Identifiers, such as full name, alias, account name and password, customer
number, driver’s license number, social security number or equivalent
national identification number, IP address and other unique personal
identifiers;
* Customer Records, such as address, telephone number, email address, date of
birth and payment card information;
* Protected Classification Characteristics, such as age;
* Commercial Information, such as product or service interests and orders,
credit information (if you purchased a product or other device requiring
service) and investment information (if you are an investor in Motorola
Solutions);
* Internet/Network Information, such as log file data (including IP address,
browser type) and clickstream data (including your usage and activity on our
websites and online services);
* Geolocation Data, such as general geographic location based on IP address or
more precise location when accessing our services through a mobile device or
using our services with geolocation capabilities;
* Sensory Information, such as audio recordings, photographs and video footage
an individual chooses to provide, or we otherwise record as permitted by law;
* Professional/Employment Information, such as job title, company and industry;
* Other Personal Data, such as entries to sweepstakes, contests and promotions,
comments on our forums, wikis, blogs, social computing tools or in response
to surveys and any other inquiries, requests or comments an individual
chooses to send us;
* Inferences, such as deriving purchase recommendations from other personal
data we have collected.
We collect this personal data directly from you, from your browser or device
when you interact with our websites and other online services, from third
parties including our service providers, business partners, channel partners,
and from public third-party platforms such as social media websites, online
databases or online directories.
We collect personal data from and about you for a variety of purposes. For
example, we use personal data to communicate with you; to facilitate, process
and fulfill orders you place with us or the services you request; to conduct
surveys, sweepstakes, contests and other promotions; to analyze and improve the
use of our websites and other online services; to deliver marketing
communications and personalized and non-personalized advertising; and to
facilitate our customer and investor relations operations. For more information
about our use of personal data, please refer to the Use of Personal Data section
of our Privacy Statement.
Sensitive Information
The following personal data elements we collect may be classified as “sensitive”
under certain privacy laws (“sensitive information”):
* Account name and password;
* Payment card information; and
* Precise geolocation data.
As described in our Privacy Statement, we use account name and password, as well
as payment card information, social security number or equivalent national
identification number, to provide certain of our products and services. We also
use precise geolocation data to provide our services with geolocation
capabilities.
Depending on your state of residency and subject to certain legal limitations
and exceptions, you may be able to limit, or withdraw your consent for, our
processing of sensitive information (as described in the Your Privacy Choices
section below).
Deidentified Information
We may at times receive, or process personal data to create, deidentified
information that can no longer reasonably be used to infer information about, or
otherwise be linked to, a particular individual or household. Where we maintain
deidentified information, we will maintain and use the information in
deidentified form and not attempt to reidentify the information except as
required or permitted by law.
Personal Data Disclosure, Sale, and Use for Targeted Advertising
We may disclose the categories of personal data identified above to the
following categories of third parties: our subsidiaries and related companies,
service providers, business partners and channel partners, marketing and
business strategy partners and providers, ad networks and advertising partners,
analytics providers, sweepstakes and contest providers, order fulfillment and
payment providers, and certain third parties where you have provided consent or
where we are required by law.
Some of these disclosures of personal data may qualify as “sales” of personal
data or the sharing or processing of personal data for the purpose of displaying
advertisements that are selected based on personal data obtained or inferred
over time from an individual’s activities across businesses or
distinctly-branded websites, applications, or other services (otherwise known as
“targeted advertising” or “cross-context behavioral advertising”). Depending on
your state of residency and subject to certain legal limitations and exceptions,
you may be able to limit or opt-out of the sale of personal data or the
processing of personal data for purposes of targeted advertising (as described
in the Your Privacy Choices section below).
However, we do not sell the personal data of individuals we know to be less than
16 years of age or share such information for targeted advertising purposes. In
addition, we do not sell sensitive information, and we do not process or
otherwise share sensitive information for the purpose of targeted advertising.
Nonetheless, depending on your state of residency and subject to certain legal
limitations and exceptions, you may be able to limit, or withdraw your consent
for, our processing of sensitive information (as described in the Your Privacy
Choices section below).
Your Privacy Choices
* Right to Know: The right to confirm whether we are processing personal data
about you and, under California law only, to obtain certain personalized
details about the personal data we have collected about you, including:
* The categories of personal data collected;
* The categories of sources of the personal data;
* The purposes for which the personal data were collected;
* The categories of personal data disclosed to third parties (if any), and
the categories of recipients to whom this personal data were disclosed;
* The categories of personal data shared for targeted advertising purposes
(if any), and the categories of recipients to whom the personal data were
disclosed for these purposes; and
* The categories of personal data sold (if any) and the categories of third
parties to whom the personal data were sold.
* The Right to Access & Portability: The right to obtain access to the personal
data we have collected about you and, where required by law, the right to
obtain a copy of the personal data in a portable and, to the extent
technically feasible, readily usable format that allows you to transmit the
data to another entity without hindrance.
* The Right to Correction: The right to correct inaccuracies in your personal
data, taking into account the nature of the personal data and the purposes of
the processing of the personal data.
* The Right to Control Over Sensitive Information: The right to exercise
control over our collection and processing of certain sensitive information.
* The Right to Opt-Out of Targeted Advertising: The right to direct us not to
use or share personal data for certain targeted advertising purposes.
* The Right to Opt-Out of Sales: The right to direct us not to sell personal
data we have collected about you to third parties.
* The Right to Request Deletion: The right to have us delete the personal data
we maintain about you.
Depending on your state of residency, you may also have the right not to receive
retaliatory or discriminatory treatment in connection with a request to exercise
the above rights. However, please note that the exercise of the rights described
above may result in a different price, rate, or quality level of product or
service where that difference is reasonably related to the impact the right has
on our relationship or is otherwise permitted by law.
Submitting Privacy Rights Requests
To Exercise the Right to Know, Access, Portability, Correction, or
Deletion, please submit a request specifying the right you wish to exercise by:
* Completing our online form found here, or
* Calling our toll-free U.S. phone number: 1-800-538-4427.
Before processing your request, we will need to verify your identity and confirm
you are a resident of a state that offers the requested right(s). In order to
verify your identity, we will generally either require the matching of
sufficient information you provide us to the information we maintain about you
in our systems, or the successful log-in to your account (if applicable). As a
result, we require requests to include first and last name, email address, state
of residency and data request. We may at times need to request additional
personal data from you, taking into consideration our relationship with you and
the sensitivity of your request.
In certain circumstances, we may decline or limit your request, particularly
where we are unable to verify your identity or locate your information in our
systems, or where you are not a resident of one of the eligible states.
To Exercise Opt-Out Rights in Relation to Sensitive Information, Targeted
Advertising, or Personal Data Sales, please submit a request specifying the
right you wish to exercise by:
* For Non-Cookie-Based Opt-Outs:
* Completing our online form found here, or
* Calling our toll-free U.S. phone number: 1-800-538-4427.
* For Cookie-Based Opt-Outs: To exercise your right to opt-out as it relates to
the use of cookies and related technologies that involve the sale of personal
data or the use of personal data for targeted advertising purposes on the
www.motorolasolutions.com site, click here to open our homepage, scroll to
the bottom of the page, click “Cookie Preferences” in the footer of the
website, and adjust your preferences accordingly. Where available, you may
adjust your cookie preferences on our other websites through similar cookie
preference managers. Please note these opt-out tools are device and browser
specific, so you will need to change your preferences on each device and
browser you use to interact with the specific website you are visiting. In
addition, you can also opt-out of cookie-based sales by businesses that
participate in the DAA’s CCPA Opt-Out Tool by
visiting https://www.privacyrights.info/. Lastly, you may follow the other
steps set forth in the Cookies ** tab of our Privacy Statement to further
exercise control over cookies and related technologies.
Where available, you may adjust your cookie preferences on our other websites
through similar cookie preference managers usually linked at the bottom of each
website. Please note these opt-out tools are device and browser specific, so
you will need to change your preferences on each device and browser you use to
interact with the specific website you are visiting. In addition, you can also
opt-out of cookie-based sales by businesses that participate in the DAA’s CCPA
Opt-Out Tool by visiting https://www.privacyrights.info/. Lastly, you may follow
the other steps set forth in the Cookies tab of our Privacy Statement to further
exercise control over cookies and related technologies.
Submitting Authorized Agent Requests
In certain circumstances, you are permitted to use an authorized agent to submit
requests on your behalf through the designated methods set forth above where we
can verify the authorized agent’s authority to act on your behalf. In order to
verify the authorized agent’s authority, we generally require evidence of either
(i) a valid power of attorney or (ii) a signed letter containing your name and
contact information, the name and contact information of the authorized agent,
and a statement of authorization for the request. Depending on the evidence
provided and your state of residency, we may still need to separately reach out
to you to confirm the authorized agent has permission to act on your behalf and
to verify your identity in connection with the request.
Appealing Privacy Rights Decisions
Depending on your state of residency, you may be able to appeal a decision we
have made in connection with your privacy rights request. All appeal requests
should be submitted by replying to the communication resolving your original
request or by calling 1-800-538-4427.
CALIFORNIA NOTICE OF FINANCIAL INCENTIVES
The following disclosures only apply to residents of the State of California.
We may choose to provide programs and other offerings intended to provide
benefits to eligible participants that qualify as financial incentives under
certain privacy laws. For example, the financial incentives we may choose to
make available to interested individuals may include promotional materials or
opportunities to obtain sweepstakes and contest prizes.
To obtain access to certain of these programs and other offerings, we may ask to
collect or share an interested individual’s personal data, including name,
contact information, and purchase history. We have determined that the value of
any of these programs and other offerings are reasonably related to the value of
the personal data we would receive and otherwise process in connection with
these programs and offerings, based on our reasonable but sole determination. We
estimate the value of the personal data we would receive and otherwise process
in connection with these programs and offerings by considering the expense we
would incur in collecting and processing the personal data, as well as the
expenses related to facilitating the program or offering.
The terms applicable to each program and other offering will be provided at the
time an eligible individual is offered an opportunity to participate. Interested
individuals can opt-in to these financial incentives by following the
instructions presented at the time the offer is made. Participating individuals
may withdraw from our programs and other offerings at any time by following the
instructions provided in connection with each offering or emailing us at
privacy1@motorolasolutions.com.
JUMP TO ...
* Social Computing Tools
SOCIAL COMPUTING TOOLS
We also provide social computing tools on some of our websites to enable online
sharing and collaboration among members who have registered to use them. These
include forums, wikis, blogs and other social media platforms.
When registering to use these social computing tools, you may be asked to
provide certain personal data. Registration information will be subject to this
Privacy Statement.
After completing your registration, any other content you voluntarily post, such
as pictures, information, opinions, or any other type of personal data that you
make available to other participants on these social platforms may be made
available to others inside and outside Motorola Solutions.
If you do not wish this information to be made broadly available you can cancel
your registration at any time. However, you may not be able to participate on
these social platforms once you cancel your registration and any information
already posted will continue to be made available through these platforms.
JUMP TO ...
* Mergers Or Acquisitions Or Sale
MERGERS OR ACQUISITIONS OR SALE
We may take part in or be involved with a corporate business transaction, such
as a merger, acquisition, joint venture, financing or sale of company assets. We
may disclose, transfer or assign personal data to a third party during
negotiation of, in connection with or as an asset in such a corporate business
transaction.
Also, in the unlikely event of our bankruptcy, receivership or insolvency, your
personal data may be disclosed, transferred or assigned to third parties in
connection with the proceedings or disposition of our assets.
JUMP TO ...
* What Choices Do I Have Regarding Collection, Use And Distribution Of My
Personal Information?
WHAT CHOICES DO I HAVE REGARDING COLLECTION, USE AND DISTRIBUTION OF MY PERSONAL
INFORMATION?
We or our business partners may, from time to time, send you email or direct
mail regarding our products and services. If you do not want to receive such
communications, simply tell us when you give us your personal data, or follow
the directions contained on the mailing to remove your name from our mailing
list(s). Your communications preferences can be managed at the Communications
Preference Center.
On certain types of Motorola Solutions promotions, we will ask for your email
address in order to contact you in the event you have won a prize. When you
participate in these types of promotions, you may receive promotion-related
email. Occasionally these promotion-related email messages may include
personalized advertisements. If you do not wish to receive such advertisements,
you can choose not to participate in such promotions or contests.
Please note that by refusing to provide personal data or by denying or
withdrawing consent to use personal data for purposes identified, you or your
company may be unable to participate in certain programs or activities sponsored
by us.
If you have established a "user profile" on a Motorola Solutions website, you
may change the information you provided by visiting that portion of the website
and resubmitting your information. Individuals are responsible for providing us
with accurate and complete personal data, and for contacting us if correction of
such information is required. We will strive to keep information we hold about
customers accurate.
Under the law of certain jurisdictions (such as the state of California and the
EEA/UK), you may also have certain rights in relation to your personal data
which can be exercised by following the instructions set forth in our Privacy
Statement.
Please direct any questions concerning Motorola Solutions' privacy practices
to privacy1@motorolasolutions.com.
JUMP TO ...
* How To Contact Us
HOW TO CONTACT US
If you have other questions, comments or concerns about our privacy practices
please contact our Privacy Office at privacy1@motorolasolutions.com or at the
address below.
Data Protection Officer
Motorola Solutions, Inc.
500 W. Monroe
Chicago, IL USA 60661-3618
United States
Email: privacy1@motorolasolutions.com
EEA & UK Privacy Points of Contact
Motorola Solutions, Inc. has designated specific representatives you can contact
in the EEA or UK in the following
countries: Germany, Greece, Poland, Portugal, Spain and United Kingdom or please
send an email to privacy1@motorolasolutions.com indicating your country of
residence and we will route you to the appropriate Motorola Solutions data
protection representative.
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