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AFFORDABLE CONNECTIVITY PROGRAM (ACP) ENROLLMENT PROCESS

The Affordable Connectivity Program (ACP) is a temporary federal government
program designed to help income constrained households connect to the Internet
and/or mobile. Xfinity is proud to support the Affordable Connectivity
Program and has made it available for all tiers of Xfinity Internet service.

We’re making it simple for both new and existing customers to apply.

 1. Qualify: All Xfinity Internet, Internet Essentials and Mobile customers must
    complete an eligibility form with the federal National Verifier.
 2. Connect: Sign up for internet services. If you’re already a customer,
    continue to the next step.
 3. Access Your Bill Credit: Once you’ve completed the eligibility form,
    confirmed that you’re qualified, and connected to internet services, fill
    out the application to enroll. You’ll receive a status update within 48
    hours of applying. Start your ACP application.
    
    

For more information, visit www.xfinity.com/ACP or review the details below.


DETAILS

Current and new Xfinity Internet, Xfinity Internet Essentials and Xfinity Mobile
customers with verified eligibility can receive a temporary monthly credit of up
to $30 per month (up to $75 per month for eligible customers in Tribal lands)
toward their Internet and/or Xfinity Mobile service once they complete the full
enrollment process.

Qualifying Xfinity Internet, Internet Essentials and Mobile customers can apply
to enroll in the Affordable Connectivity Program. This program will grant a
temporary monthly credit per household toward any post-paid tier of Internet
service and/or Xfinity Mobile plan for the duration of the program.

The Affordable Connectivity Program can be applied toward Internet service,
including leased equipment and/or Xfinity Mobile plan. Comcast is currently not
applying it towards Prepaid Internet but is looking to add this in the future.
Comcast isn’t applying this to Unlimited data, data overage charges, or any
non-Internet Xfinity products or equipment, including Xfinity Voice.


HOW TO ENROLL IN THE AFFORDABLE CONNECTIVITY PROGRAM

To enroll in the Affordable Connectivity Program, follow the steps in order as
outlined below:

NEW CUSTOMERS

New Xfinity Internet Customer

 1. Sign up for Xfinity Internet Service. Shop Xfinity Internet.
 2. Check eligibility for the Affordable Connectivity Program. Complete the
    National Verifier form.
 3. Complete the Xfinity Affordable Connectivity Program enrollment form to
    receive your credit using your Xfinity ID. For this step, you’ll need the
    application ID you received from the National Verifier when you were
    approved. Start Affordable Connectivity Program enrollment.

 4. Make sure the information (name, address and date of birth) submitted on
    your National Verifier form matches the information submitted on yourXfinity
    Affordable Connectivity Program enrollment form.


Expect to hear a status update from us within 48 hours of applying for the
Affordable Connectivity Program.

New Internet Essentials Customers

 1. Apply for Internet Essentials at internetessentials.com or call
    855-8-INTERNET.
 2. Check eligibility for the Affordable Connectivity Program. Complete the
    National Verifier form.
 3. Complete the Xfinity Affordable Connectivity Program enrollment form to
    receive your credit using your Xfinity ID. For this step, you’ll need the
    application ID you received from the National Verifier when you were
    approved. Start ACP enrollment.

 4. Make sure the information (name, address and date of birth) submitted on
    your National Verifier form matches the information submitted on your
    Xfinity Affordable Connectivity Program enrollment form.


Expect to hear a status update from us within 48 hours of applying for the
Affordable Connectivity Program.

EXISTING CUSTOMERS

Existing Xfinity Internet and Xfinity Internet Essentials Customers

 1. Check eligibility for the Affordable Connectivity Program. Complete the
    National Verifier form.
 2. Complete the Xfinity Affordable Connectivity Program enrollment form to
    receive your credit using your Xfinity ID. For this step, you’ll need the
    application ID you received from the National Verifier when you were
    approved. Start Affordable Connectivity Program enrollment.
 3. Make sure the information (name, address and date of birth) submitted on
    your National Verifier form matches the information submitted on your
    Xfinity Affordable Connectivity Program enrollment form.


Expect to hear a status update from us within 48 hours of applying for
Afffordable Connectivity Program.

Existing Xfinity Mobile Only Customers

If you only have Xfinity Mobile service and no longer have internet service from
Xfinity, please call 844-389-4681 to enroll in the Affordable Connectivity
Program through Xfinity and have your Affordable Connectivity Program credit
applied to your Xfinity Mobile service.


ADDITIONAL QUESTIONS?

Go to xfinity.com/ACP for more information and to view the list of frequently
asked questions. Additional details on the Affordable Connectivity Program can
be found at www.fcc.gov/acp.


RELATED ARTICLES

Affordable Connectivity Program Error Message FAQs


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