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 * Welcome to SysAid Documentation
 * Release Notes
   * Cloud Releases
     * 2023
       * Q3
         * 23.3.30
         * 23.3.20
         * 23.3.10
       * Q2
         * 23.2.70
         * 23.2.60
         * 23.2.50
         * 23.2.40
         * 23.2.30
         * 23.2.20
         * 23.2.10
       * Q1
         * 23.1.70
         * 23.1.60
         * 23.1.50
         * 23.1.40
         * 23.1.30
         * 23.1.20
         * 23.1.10
       * Cloud Security Enhancements 2023
     * 2022
       * Q4
         * 22.4.60
         * 22.4.50
         * 22.4.40
         * 22.4.30
         * 22.4.20
         * 22.4.10
       * Q3
         * 22.3.70
         * 22.3.60
         * 22.3.50
         * 22.3.40
         * 22.3.30
         * 22.3.20
         * 22.3.10
       * Cloud Security Enhancements 2022
   * On-Premise Releases
     * 2023
       * 23.2.14
       * On-Premise Security Enhancements 2023
     * 2022
       * 22.4.45
       * 22.3.35
       * 22.1.65
     * 21.4.45
     * Security Enhancements
   * Latest Version Installation Files
   * Upgrade path from previous versions
 * Installation and Upgrade Instructions
   * SysAid System Requirements for New Installations
   * SysAid Installation Guide
   * Migrate SysAid from a 32 bit to 64 bit Installation (Windows)
   * Linux (Docker) Installation/Upgrade Instructions
   * Administrator Tools Installation Instructions
   * SysAid Upgrade Guide
   * Tools
     * Tasks and Projects Guide
       * Project List
         * Project Form
         * Others
           * Process Monitor
           * SSO Connector
           * OneLogin User Repository
           * Automate Joe Processes
           * Okta Repository
           * ABots Guide
           * ABots - Active Directory User Management - On\Offboarding
           * ABots - Azure User Management -On/Offboarding
           * ABots - Active Directory User Management - Groups and OU
           * ABots - Azure AD User Management - Licensing
           * ABots - Microsoft Exchange - User Management - Distribution Groups
           * Automate Joe Setup Guide
       * Task
         * Task Form
       * Tasks and Projects Activities
     * Password Services Guide
       * Main
       * Security Questions
         * Edit Security Question
       * Audit Log
     * My Calendar
       * My Calendar Settings
     * User Management
       * Administrators
         * Edit Administrator
       * End Users
         * Edit End User
       * Companies
         * Company Edit
       * User Groups
         * Group Edit
 * Guides
   * SysAid Getting Started Guide
   * Automate Joe Onboarding Guide
   * SysAid Mobile Solution
   * SysAid Mobile for On Premises Accounts
   * Network Discovery Guide
   * SysAid SNMP Asset Management Guide
   * SysAid Agent Deployment Guide
     * SysAid Agent Deployment Guide
     * Manual Agent Deployment
   * SysAid Database Guide
   * SysAid Self-Service Portal Admin Guide
   * SysAid Patch Management Guide
   * SysAid Remote Control Guide
   * Guide to the SysAid Remote Discovery Service (RDS)
   * SysAid Cloud Migration
   * Guide to SysAid Change Management and Problem Management
     * Introduction to Change and Problem Management
     * Change Management and Problem Management Location Guide and FAQ
     * Example of a Change from Start to Finish
   * SysAid REST API Guide
     * SysAid REST API Details
 * Advanced Configurations
   * SSL Configuration for SysAid In-House Edition
   * Administrator Guide
     * Reset the Main SysAid Administrator Password
   * Cloud Edition Advanced Setup Guide
 * Help Desk
   * SR Form - Introduction
     * Help Desk List
     * SR Form - Introduction
     * SR Fields
     * SR Fields Actions
     * SR Form Actions
     * SR Form - SR History
     * SR Form - Related Items
     * SR Form Solutions
     * SR Form Chats
     * SR Business Impact
     * SR Form - Custom Printout
     * Customize Forms
   * Incidents
     * Incident Management Overview
   * Requests
     * Request Form
   * Changes
     * Creating and Working on Changes
   * Problems
     * Creating and Working on Problems
   * Activities
   * Service Record Actions
 * Articles
   * Knowledge Base
   * Edit Knowledge Base Article
 * SysAid Chat Guide
   * Chat Console
   * Chat Sessions
     * Closed Chat
   * Miscellaneous
     * Dynamic Forms
     * Categories by User Groups
     * SR Weight
     * Solution Model
     * Service Desk Templates
     * Service Desk Action Items
     * Action Item Fields
     * Change SR Prefix
     * Using Lists
 * Assets
   * Asset Management
     * Asset Management Dashboard
     * Asset List
       * Asset Form
     * Asset Groups
     * Software Products
       * New Software Product
     * Patch Management List
     * Catalog
       * Edit Catalog Items
     * Asset Availability
     * Supplier List
       * Edit/Add New Supplier
     * Online Users
       * History
   * Introduction to SysAid Monitoring
     * Alerts
     * Event Log
     * Last Poll
     * Workstations/Servers/Network Devices
       * Workstations/Servers
   * My Desktop Guide
     * Main
     * Active Sessions
     * Registered Users
     * Accessible Assets
     * Audit Logs
   * Configuration Management Database (CMDB) Guide
     * Configuration Items List
       * Edit CI Properties
 * Analytics
   * Introduction
     * Admin Portal
     * Dashboard
     * Matrix
     * Customize and Run a Report
       * My Reports
       * Recent Reports
       * Scheduled Reports
       * Reports
         * Design Report
         * Edit Reports
         * Organize Reports
       * Report Form
         * Build a Report
         * Report Types
   * Performance
     * IT Benchmarks
     * Animated Summary
   * SLA/SLM Guide
     * Service Management
   * BI Analytics
     * Filter BI Data
     * BI Analytics Chart Option
     * BI Analytics Presentation
     * Fields Available in BI Analytics
 * Settings
   * SysAid for Teams Settings
     * General SysAid for Teams Settings
     * Priorities
     * Email Rules
       * Edit Email Rules
     * Alerts
     * SR Status Settings
     * Manage Attachments Storage
     * Merge Service Records
     * Import Categories
     * Categories
       * Category Form
     * Due Dates
       * Due Date Form
     * Escalation Rules
       * New Escalation Rule
       * Run Escalation Rules on Workflow Action Items
     * Operating Times
       * Modify Operating Times
     * SR Activities Settings
     * Insights Panel Widget List
       * Side Widgets Panel Form
     * Routing Rules List
       * Routing Rules Form
     * Timers
       * Timer Forms
   * Service Desk Templates
     * Incident Templates
       * Edit Incident Template
     * Request Templates
       * Edit Request Template
     * Change Templates
       * Edit Change Template
     * Problem templates
       * Edit Problem Template
     * Import Content Pack
     * Sub Types
       * New Edit Sub Type
     * Edit Workflow Template
     * Workflow Notifications
       * Edit/Create New Notification
   * SLA/SLM Guide
     * Service Agreement
       * Modify Agreement
     * Measurements Introduction
       * Measurements
       * Measurement Edit
       * Measurement Lists
       * Measurement List Edit
   * Chat Queues List
     * Edit Chat Queues
   * Assets Managament
     * Asset Types
     * Import Assets
     * Patch Management Settings
     * Patch Management Policies
       * Edit a Patch Management Policy
       * Patch Management Requirements
     * SNMP OIDs Settings
     * Registry Keys
     * Remote Control Settings
     * Vendor Management
       * Vendor Form
     * Notifications
       * Asset Management Events
       * Notifications List
   * Network Discovery Guide
     * General
     * WMI Scan
       * WMI Scan Form
       * Network Discovery Wizard
     * SNMP Scan List
       * SNMP Scan Form
     * Update Asset Data
     * Upgrade Agents Version
     * RDS
       * Deploy Agents from the RDS
       * Publish Settings Configuration Policies to the Agents
     * Agent Deployment Plan
       * Agent Deployment Plan Form
       * Troubleshooting
     * Downloads
     * Log
     * Agent Settings Management
       * Agent Settings Form
     * Credentials List
       * Credential Form
   * Monitoring
     * Monitoring Settings
     * Workstation/Server Templates
       * Edit Workstation Server Template
     * Notifications
       * Edit Monitoring Notifications
   * CMDB
     * CI Type List
       * Edit CI Types
     * CI Sub Types
     * CI Relation Types
       * New CI Relation Type
     * CI Templates
       * New Template
     * Import System Items
     * Import CIs from a Delimited File
     * Import Settings
     * Import Asset to CI Settings
     * Import CI Relations
   * Advanced Reporting
     * Design Dashboard
     * BI Analytics Settings
   * Tasks & Projects
     * Project Settings
     * Notifications List
   * User Management
     * Import Users
     * Import Companies
   * Integrations
     * Email Integration List
       * Email Integration Edit
         * Required Network Access
         * Outgoing Email Integration Form
         * Incoming Email Integration Form
         * Microsoft 365 Email Integration with OAuth 2.0
         * Google Email Integration with OAuth 2.0
         * Email Integration Form
     * Text Messages
     * LDAP Integration
       * LDAP Form - General Tab
       * LDAP Form - Filters Tab
       * LDAP Form - User Roots Tab
       * LDAP Form - Group Roots Tab
       * LDAP Form - Attribute Mapping Tab
       * LDAP Configuration for SysAid Cloud Edition
     * Calendar Sync
     * Marketplace
     * My Apps
       * ADFS
       * SysAid for Teams
         * Setup SysAid for Teams (Microsoft Teams)
         * Use SysAid for Teams
         * Tags for SysAid Notifications in Microsoft Teams
         * Update App Permissions in SysAid for Teams
       * Automate Joe
         * Automate Joe
         * Run a Powershell script via Automate Joe
       * Azure
       * Bomgar
       * CAS
       * Chromebooks
       * Dell Web Services
       * Google Apps
       * Jira
       * Nagios
         * Setup Nagios Core Integration
         * Configure Nagios XI Integration
         * Access Nagios in SysAid Asset Management
       * Office 365
       * Okta
       * OneLogin
       * Power BI Extract
       * SysAid IP Filter
       * SolarWinds
       * Skype for Business
       * Shibboleth
       * Slack
         * Use the Slack Integration in SysAid
       * TeamViewer
       * TeamViewer Embedded Service
       * Trello
       * WorkSafe App
       * Zapier
     * SysAid CTI (Computer Telephony Integration)
   * Customization
     * Account Defaults
     * Appearance
     * Translation
     * Fields Customization
       * Customize Entity Column
       * Create/Edit Custom Entity Column
       * Triggers
     * Edit News
       * Add/Edit News Item
     * Lists
     * Survey Introduction
       * Service Record Survey
       * Edit/New Survey Question
     * Automatic Texts
       * Edit Automatic Text
     * Notifications
       * Custom Notification Form
     * Web Forms
     * Event Logs
       * New Manual Event
     * Reminders
     * Reminder Notifications
     * Customize Lists
       * New Dropdown Filter
     * Customize Forms
     * Edit Notifications
   * Password Services
     * General
     * Password Services Notification
     * Notifications
   * Self-Service Portal
     * General Settings
     * Self-Service Portal Settings
     * Incident Submission Form
     * Request Submission Form
     * Settings Form
     * Toolbox Widget List
       * Toolbox Widget Form
     * Service Catalog
     * Banners List
     * Themes List
       * Theme Colors
 * My Menu
   * My Settings
   * Send Message
   * About
   * Self-Service Portal Guide
   * Navigation Bar
     * Instant Message
     * Menu Customization
     * Favorites List
       * Edit or Add Favorites
       * Phone Call
 * Miscellaneous
   * List Icons
   * Customize Forms
   * Expression Builder
   * Using SysAid Lists
 * Self-Service Portal
   * Login
   * Submit an Incident
   * Submit a Request
   * Scoreboard
   * Frequently Asked Questions
     * FAQ
     * View FAQ Article
   * Action Items
   * Toolbox Items
   * My Settings
   * Search
   * Ticket View
   * SysAid Calendar
   * Password Self Service
     * Step 1 - Reset Password/Unlock Account
     * Step 2 - Reset Password/Unlock Account
     * Step 3 - Reset Password
     * Final Step - Reset Password/Unlock Account
 * Documentación en línea
   * Mesa de ayuda todo
   * Formulario del SR
   * Guía de instalación de SysAid
   * Guía de inicio de SysAid
   * Guía de implementación del agente de SysAid
   * Guía del administrador
   * Configuración General
   * Formulario de integración de correo electrónico
   * Formulario de notificación personalizado
   * Editar/crear nueva notificación
   * Guía del portal de autoservicio
   * Enviar un incidente
   * Mi configuración


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Latest Version Installation Files
 * 11 Jul 2023
 * 1 Minute to read

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Contents


LATEST VERSION INSTALLATION FILES

 * Updated on 11 Jul 2023
 * 1 Minute to read

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THINGS TO KNOW BEFORE INSTALLATION AND UPDATES

We highly encourage you to have a process in place that ensures that you upgrade
your On-Premise version (at least) twice a year; to guarantee that you'll enjoy
all the latest security enhancements and new features.

 * Upgrading directly to the most up-to-date SysAid On-premise version can be
   performed on one of the two versions that precede it, but not further back
   than that
 * If you’re upgrading from an earlier version, please follow the upgrade path
   indicated in the compatible versions chart
 * Make sure to back up your SysAid Server folder as well as the Database prior
   to running the upgrade process.



Note
The upgrade process can take time, depending on database size and network
connection
 * If you encounter an issue during or after the upgrade process, please reach
   out to our Customer Care team via Live chat or open a ticket on our Customer
   Portal.



CURRENT VERSION: 23.2.14 


WINDOWS 64-BIT (UPGRADE)


RDS 64-BIT (INSTALLATION)

--------------------------------------------------------------------------------

JOIN OUR LEAGUE OF SYSAID PATHFINDERS

 * Be the first to test new features and functionality
 * Share your input at the final stages of development for each new release
 * Receive top priority from our Support team during Beta testing periods
 * Enjoy special events such as exclusive roundtables



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Previous
Security Enhancements
Next
Upgrade path from previous versions



Table of contents

 * Things to know before Installation and Updates
 * Current Version: 23.2.14 
 * Windows 64-bit (Upgrade)
 * RDS 64-bit (Installation)





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